Jazz Server Restore (Resolved)
  • Priority - Critical
  • Affecting Server - Jazz (ASIA)
  • The Jazz Server is being restored fully from an image backup.  The ETA is 10 hours from now.

     

    Update as of 9:40AM PST:

    The restore is progressing, we're over the 50% mark.  This is a full image restore so once back up, nothing will need to be configured.

     

    Update as of 2:19PM PST:

    We are closing in at 75% restored.

     

    Update as of 5:47PM PST:

    Over 80% restored.

     

    Update as of 10:21PM PST:

    91% is restored.

     

    Update as of 11:59PM PST:

    Server is fully restored and back up.

     

  • Date - 10/29/2022 08:02
  • Last Updated - 10/30/2022 13:44
Network Issues with US DC (Resolved)
  • Priority - Critical
  • Affecting Other - US datacenter
  • 19/05/2022 3:33 : We are experiencing a network issue and it's affecting a very small portion of our clients. Our DC staffs are working on the issue.

    19/05/2022 4:26 : We are experiencing a network issue and it's affecting a very small portion of our clients. Our DC staffs are working on the issue.

    19/05/2022 5:10: Our DC staffs are working on the issue.

    19/05/2022 5:28 : Issue has been resolved and the servers are accessible now.

     

  • Date - 05/19/2022 15:20 - 05/20/2022 00:00
  • Last Updated - 05/19/2022 17:26
eagles.unisonplatform.com hardware failure (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • There is a hardware failure on eagles server and we are working on restoring the server. Please hold on for further updates.

    We are still working on the issue. Please standby for further updates

    We are still working on restoring the server and will provide further updates shortly. Thank you for your patience.

    The restoration is still under progress and we expect it to complete within an hour. Please hold on for further updates.

    The restoration is in progress and the serve will be back online within 1 hour.

    We have completed the restoration process and the server is back to online.  Thank you for your kind patience.

  • Date - 01/25/2021 14:00
  • Last Updated - 01/25/2021 17:59
bucks.unisonplatform.com > Server Maintena (Resolved)
  • Priority - Critical
  • Affecting Server - bucks (EU)
  • Unexpected maintenance happening in the server. We are working on this issue to fix this up. The server will online after some time.

    Server maintenance in progress, and server will be back online shortly.

  • Date - 12/11/2020 03:00 - 12/11/2020 03:49
  • Last Updated - 12/11/2020 03:33
tampa.unisonplatform.com > Server Maintena (Resolved)
  • Priority - Critical
  • Affecting Server - tampa (EU)
  • Unexpected maintenance in the server, we are working on it and the  server will be back shortly.

    Server maintenance in progress and will be back online shortly.

  • Date - 12/11/2020 02:53 - 12/11/2020 03:49
  • Last Updated - 12/11/2020 03:32
Network Issues with AMS DC (Resolved)
  • Priority - Critical
  • Affecting Other - AMS Data center
  • 12/10/2020 15:48 :  Our DC staffs are working on issue.

  • Date - 12/10/2020 15:51 - 12/10/2020 16:40
  • Last Updated - 12/10/2020 15:54
Emergency maintenance on the servers quebec.u (Resolved)
  • Priority - Critical
  • Affecting Server - Hawks (LAX)
  • Hello,

    10:29 AM PST We are currently performing an emergency maintenance on our servers "quebec.unisonplatform.com" and "hawks.unisonplatform.com" and the servers will be back in online soon.

     

    10:49 AM PST The server "quebec.unisonplatform.com" is back to online and we are currently working on the server "hawks.unisonplatform.com".

    Kindly hold on for further updates.

     

    11:42 AM PST We are  working on the server "hawks.unisonplatform.com" and will update you soon.

    12:17 PM PST  The server maintenance has been completed. Thank you for your co-operation.

  • Date - 11/11/2020 10:29 - 11/12/2020 08:25
  • Last Updated - 11/11/2020 12:23
Emergency maintenance on the server s7r9.unis (Resolved)
  • Priority - Critical
  • Affecting Server - S7R9
  • Unexpected maintenance occurred in server and our DC techs are working to fix, the server will be back shortly ---> 10/31/2020 2:47 AM

    Unexpected maintenance occurred in server and our DC techs are working to fix, the server will be back shortly ---> 10/31/2020 3:31 AM

    Server maintenance has been completed and the server is back online.---> 10/31/2020 4:14 AM

     

  • Date - 10/31/2020 02:50
  • Last Updated - 10/31/2020 04:19
Emergency maintenance on the server cowboys.u (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • Unexpected maintenance occurred in server and our DC techs are working to fix, the server will be back shortly ---> 10/31/2020 2:44 AM

    Unexpected maintenance occurred in server and our DC techs are working to fix, the server will be back shortly ---> 10/31/2020 3:31 AM

    Server maintenance has been completed and the server is back online.---> 10/31/2020 4:14 AM

     

     

     

  • Date - 10/31/2020 02:45
  • Last Updated - 10/31/2020 04:19
Emergency maintenance on the server s7r9.unis (Resolved)
  • Priority - Critical
  • Affecting Server - S7R9
  • We are currently performing an emergency maintenance on server and the server will be back in online soon 10/30/2020 21:54

    The maintenance on the server has been completed and now the server is running fine 10/30/2020 22:39

  • Date - 10/30/2020 22:00
  • Last Updated - 10/30/2020 22:44
Emergency maintenance on the server cowboys.u (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • We are currently performing an emergency maintenance on server and the server  will be back in online soon 10/30/2020 21:54

    The maintenance on the server has been completed and now the server is running fine. 10/30/2020 22:39

  • Date - 10/30/2020 21:54
  • Last Updated - 10/30/2020 22:44
Drive issue with tampa.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - tampa (EU)
  •  Server is having some drive issues and we are working towards it.kindly hold on --- 10/12/2020 2:42 PM

     Server is having some drive issues and we are working on the issue. The server will be back soon --- 10/12/2020 3:44 PM

     Server is having some drive issues and we are working on the issue. The server will be back soon --- 10/12/2020 4:32 PM

    Server is having some drive issues and we are working on the issue. The server will be back soon --- 10/12/2020 5:32 PM

    We are seeing some unrecoverable error with the drives and we are restoring the accounts to a new server --- 10/12/2020 6:29 PM

    We are working on restoration to the new server and we will keep you updated --10/12/2020 7:40 PM

    We are working on restoration to the new server and we will keep you updated --10/12/2020 8:50 PM

    We are working on restoration to the new server and we will keep you updated --10/12/2020 9:40 PM

    We are working on restoration to the new server and we will keep you updated --10/12/2020 10:55 PM

    We are working on restoration to the new server and we will keep you updated --10/13/2020 12:26 AM

    We are working on restoration to the new server and we will keep you updated --10/13/2020 1:35 AM

    We are working on restoration to the new server and we will keep you updated --10/13/2020 2:43 AM

    We are working on restoration to the new server and we will keep you updated --10/13/2020 4:00 AM

    We are working on restoration to the new server and we will keep you updated --10/13/2020  5:50 AM

    We are working on restoration to the new server and we will keep you updated --10/13/2020  6:51 AM

    We are working on restoration to the new server and we will keep you updated --10/13/2020   8:22 AM

    We are working on restoration to the new server and we will keep you updated --10/13/2020  9:51 AM

    We are working on restoration to the new server and we will keep you updated --10/13/2020 11:04 AM

    We are working on restoration to the new server and we will keep you updated --10/13/2020 12:18 PM

    The restoration of the accounts to the new server is still under progress ---. 10/13/2020 1:36 PM

    We are working on restoration to the new server and we will keep you updated --10/13/2020 2:47 PM

    Account restoration has been completed --10/13/2020 3:53 PM

  • Date - 10/12/2020 14:44 - 10/14/2020 00:00
  • Last Updated - 10/13/2020 15:59
Drive issue with bucks.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - bucks (EU)
  •  Server is having some drive issues and we are working towards it.kindly hold on  --- 10/12/2020 2:38 PM

    Server is having some drive issues and we are working on the issue. Please hold on. --- 10/12/2020 3:44 PM

    Server is having some drive issues and we are working on the issue. Please hold on. --- 10/12/2020 4:32 PM

    Server is having some drive issues and we are working on the issue. Please hold on. --- 10/12/2020 5:32 PM

    We are seeing some unrecoverable error with the drives and we are restore the accounts to a new server --- 10/12/2020 6:29 PM

    We are working on restoration to the new server and we will keep you updated --10/12/2020 7:40PM

    The restoration of the accounts to the new server is still under progress. 10/12/2020 8:55PM

    The restoration of the accounts to the new server is still under progress. 10/12/2020 9:40 PM

    The restoration of the accounts to the new server is still under progress. 10/12/2020 10:55 PM

    The restoration of the accounts to the new server is still under progress. 10/13/2020 12:26 AM

    The restoration of the accounts to the new server is still under progress. 10/13/2020 1:35 AM

    The restoration of the accounts to the new server is still under progress. 10/13/2020 2:43 AM

    The restoration of the accounts to the new server is still under progress. 10/13/2020 4:00 AM

    The restoration of the accounts to the new server is still under progress. 10/13/2020 5:50 AM

    The restoration of the accounts to the new server is still under progress. 10/13/2020  6:51 AM

    The restoration of the accounts to the new server is still under progress. 10/13/2020 1:36 PM

    The restoration of the accounts to the new server is still under progress. 10/13/2020 11:04 AM

    The restoration of the accounts to the new server is still under progress. 10/13/2020  8:22 AM

    The restoration of the accounts to the new server is still under progress. 10/13/2020  9:51 AM

    The restoration of the accounts to the new server is still under progress. 10/13/2020 12:18 PM

    The restoration of the accounts to the new server is still under progress. 10/13/2020 1:36 PM

     The restoration of the accounts to the new server is still under progress. 10/13/2020 2:47 PM

    Account restoration has been completed 10/13/2020 3:53 PM

  • Date - 10/12/2020 14:39 - 10/14/2020 00:00
  • Last Updated - 10/13/2020 15:58
Emergencey maintenance on server : Xray.uniso (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • We are currently performing an emergency maintenance on server and we will keep you updated  10/13/2020 5:30 AM

    Emergency maintenance has bee completed and the server is now online. 10/13/2020 6:02 AM

  • Date - 10/13/2020 05:29
  • Last Updated - 10/13/2020 06:06
bills.unisonplatform.com > Server Mainten (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/29/2020 04:26 PM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/29/2020 5:37 PM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/29/2020 6:40 PM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/29/2020 8:30 PM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/29/2020 9:43 PM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/29/2020 10:55 PM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/30/2020 12:25 AM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/30/2020 1:50 AM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/30/2020 2:50 AM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/30/2020 3:55 AM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/30/2020 4:55 AM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/30/2020 4:08 PM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/30/2020 5:55 AM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/30/2020 7:33 AM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/30/2020 8:50 AM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/30/2020  10:21 AM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/30/2020 11:30 AM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/30/2020 12:30 PM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/30/2020 3:02 PM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/30/2020 04:08 PM PST

    Unexpected maintenance in the server bills and our dc techs are working on. kindly hold on.  -- 08/30/2020 4:53 PM PST

    Server maintenance still in-progress and the server will back online shortly. kindly hold on --08/30/2020 5:52 PM PST

    Server maintenance still in-progress and the server will back online shortly. kindly hold on --08/30/2020 7:40 PM PST

    Server maintenance still in-progress and the server will back online shortly. kindly hold on --08/30/2020 9:30 PM PST

    Server maintenance still in-progress and the server will back online shortly. kindly hold on --08/30/2020 10:49 PM PST

    Server maintenance still in-progress and the server will back online shortly. kindly hold on --08/31/2020 1:00 AM PST

    Server maintenance still in-progress and the server will back online shortly. kindly hold on --08/31/2020 2:11 AM PST

    Server maintenance still in-progress and the server will back online shortly. kindly hold on --08/31/2020 3:19 AM PST

    Server maintenance still in-progress and the server will back online shortly. kindly hold on --08/31/2020 4:40 AM PST

    Server maintenance still in-progress and the server will back online shortly. kindly hold on --08/31/2020 5:41 AM PST

    Server maintenance still in-progress and the server will back online shortly. kindly hold on --08/31/2020 6:57 AM PST

    Server maintenance still in-progress and the server will back online shortly. kindly hold on --08/31/2020 8:35 AM PST

    Server maintenance still in-progress and the server will back online shortly. kindly hold on --08/31/2020 09:20 AM PST

    Server maintenance still in-progress and the server will back online shortly. kindly hold on --08/31/2020 10:17 AM PST

    There was some issues with the filesystem with the drives in the server bills. We have done multiple filesystem check and finally able to make the server up. All the services are working fine now. -- 08/31/2020 10:31 AM PST

  • Date - 08/29/2020 16:26 - 08/31/2020 18:00
  • Last Updated - 08/31/2020 10:39
bills.unisonplatform.com < Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • Unexpected maintenance in the server bills.unisonplatform.com. Our DC techs are working on it. Server will be back shortly.   ---> 08/29/2020 09:38

    Unexpected maintenance in the server bills.unisonplatform.com. Our DC techs are working on it. Server will be back shortly.   ---> 08/29/2020  10:14

    Unexpected maintenance in the server bills.unisonplatform.com. Our DC techs are working on it. Server will be back shortly.   ---> 08/29/2020 11:31

    Unexpected maintenance in the server bills.unisonplatform.com. Our DC techs are working on it. Server will be back shortly.   ---> 08/29/2020 12:21

    Unexpected maintenance in the server bills.unisonplatform.com. Our DC techs are working on it. Server will be back shortly.   ---> 08/29/2020  1:19

    Unexpected maintenance in the server bills.unisonplatform.com. Our DC techs are working on it. Server will be back shortly.   ---> 08/29/2020 3:55

     

     

  • Date - 08/29/2020 09:38 - 08/29/2020 16:26
  • Last Updated - 08/29/2020 15:58
Emergencey maintenance on server: Bills.uniso (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • We are performing an emergency maintenance on the server. We will update you once it is completed.

    08/28/2020 3:26 AM: Server file system check has finished and should be up within  next 10-15 minutes.

    08/28/2020 4:30 AM:  Our Senior techs are still working on this issue. Please hold on for further updates.

    08/28/2020 4:50 AM:  As another file system check is needed and we are doing it now. Please hold on for further updates.

    08/28/2020 7:09 AM: File system check is still in progress. Please hold on for further updates.

    08/28/2020 8:09 AM: File system check is still in progress. Please hold on for further updates.

    08/28/2020 9:24 AM: File system check is still in progress. Please hold on for further updates.

    08/28/2020 10:00 AM: File system check is still in progress. Please hold on for further updates.

    08/28/2020 11:25 AM: File system check is still in progress. Please hold on for further updates.

    08/28/2020 12:27 PM: File system check is still in progress. Please hold on for further updates.

    08/28/2020 01:20 PM: File system check is still in progress. Please hold on for further updates.

    08/28/2020 02:30 PM: File system check is still in progress. Please hold on for further updates.

    08/28/2020 03:14 PM: File system check is still in progress. Please hold on for further updates.

    08/28/2020 04:05 PM: File system check is still in progress. Please hold on for further updates.

    08/28/2020 05:09 PM: File system check is still in progress. Please hold on for further updates.

    08/28/2020 06:14 PM: Maintenance of server has been completed and the server is in up state.

     

  • Date - 08/28/2020 02:50 - 08/28/2020 18:23
  • Last Updated - 08/28/2020 18:19
File system issue in bills (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • We are running fsck on server to fix file system corruption. Please standby for further updates.

  • Date - 08/02/2020 06:35
  • Last Updated - 08/02/2020 07:57
Emergencey maintenance on server: Uniform.uni (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • Hi,

    We are patching against vulnerabilities and we will update this thread once it is back up.

    After the maintenance the server is facing some hardware issues. We are restoring the accounts to a new server from the backup

    07/11/2020 09:02 PM : Our Senior techs are working on the restoration.

    07/11/2020 10:45 PM : Our Senior techs are still working on the restoration.

    07/11/2020 11:55 PM : We are in process of moving data for restoration

    07/12/2020 01:45 AM :  Our team is is still working on the restoration

    07/12/2020 03:20 AM :   Our team is is still working on the restoration

    07/12/2020  04:25 AM :   Our team is is still working on the restoration

    07/12/2020 06:44 AM :   Our team is is still working on the restoration

    07/12/2020 08:41 AM :   Our Senior techs are still working on the restoration

    07/12/2020 09:41 AM :   Our Senior techs are still working on the restoration

    07/12/2020 11:14 AM :  Our Senior techs are still working on the restoration

    07/12/2020 12:07 PM : Our Senior techs are still working on the restoration

    07/12/2020 1:00 PM : Our Senior techs are still working on the restoration

    07/12/2020  2:04 PM : Our Senior techs are still working on the restoration

    07/12/2020  2:49 PM : Our Senior techs are still working on the restoration

    07/12/2020 5:14 PM : Our Senior techs are still working on the restoration

    07/12/2020 6:21 PM : Our Senior techs are still working on the restoration

    07/12/2020 7:28 PM : Our Senior techs are still working on the restoration

    07/12/2020 8:50 PM : Our Senior techs are still working on the restoration

    07/12/2020 10:30 PM : Our Senior techs are still working on the restoration

    07/12/2020 11:47 PM : Our Senior techs are still working on the restoration

    07/13/2020 01:11 AM : Our Senior techs are still working on the restoration

    07/13/2020 04:45 AM : Our Senior techs are still working on the restoration

    07/13/2020 07:09 AM : Our Senior techs are still working on the restoration

    07/13/2020 08:55 AM : Our Senior techs are still working on the restoration

    07/13/2020 11:08 AM : We are currently working on the restoration and will be completed shortly.

    07/13/2020 12:16 PM : We are currently working on the restoration and will be completed shortly.

    07/13/2020 1:08 PM : We are currently working on the restoration and will be completed shortly.

    07/13/2020 2:10 PM : We are currently working on the restoration and will be completed shortly.

    07/13/2020 3:17 PM : We are currently working on the restoration and will be completed shortly.

    07/13/2020 4:39 PM : We are currently working on the restoration and will be completed shortly.

    07/13/2020 6:03 PM : We are currently working on the restoration and will be completed shortly.

    07/13/2020 8:26 PM : We are currently working on the restoration and will be completed shortly.

    07/13/2020 10:45 PM : We are currently working on the restoration and will be completed shortly.

    Jul 14 00:12:36 AM: We are working on bringing the server up after the restoration. Please hold on for further updates.

    Jul 14  4:11 AM AM: We are working on bringing the server up after the restoration. Please hold on for further updates.

    Jul 14  5:17 AM AM: We are working on bringing the server up after the restoration. Please hold on for further updates.

    Jul 14  6:16 AM AM: We are working on bringing the server up after the restoration. Please hold on for further updates.

    Jul 14  9:11 AM AM: We are working on bringing the server up after the restoration. Please hold on for further updates.

    Jul 14  10:16 AM: We are working on bringing the server up after the restoration. Please hold on for further updates.

    Jul 14 11:55 AM: We are working on bringing the server up after the restoration. Please hold on for further updates.

  • Date - 07/11/2020 08:02
  • Last Updated - 07/14/2020 16:31
Emergencey maintenance on servers: Mavericks (Resolved)
  • Priority - Critical
  • Affecting Server - mavericks (EU)
  • Hi,

    We are patching against vulnerabilities and the expected eta is 20 to 30 min.

  • Date - 07/11/2020 10:51
  • Last Updated - 07/11/2020 18:55
Emergencey maintenance on server: Xray and Do (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • Hi,

    We are patching against vulnerabilities and the expected eta is 20 to 30 min.

  • Date - 07/11/2020 10:50
  • Last Updated - 07/11/2020 18:53
Emergencey maintenance on server: Foxtrot.uni (Resolved)
  • Priority - Critical
  • Affecting Server - foxtrot
  • Hi,

    We are patching against vulnerabilities and the expected eta is 20 to 30 min.

  • Date - 07/11/2020 10:49
  • Last Updated - 07/11/2020 18:52
Emergency maintenance on servers: Patriots.un (Resolved)
  • Priority - Critical
  • Affecting Server - patriots (EU)
  • Hi,

    We are patching against vulnerabilities and the expected eta is 20 to 30 min.

  • Date - 07/11/2020 10:46
  • Last Updated - 07/11/2020 18:51
Emergency Maintenance on servers: Bucks and T (Resolved)
  • Priority - Critical
  • Affecting Server - bucks (EU)
  • Hi,

    We are patching against vulnerabilities and the expected eta is 20 to 30 min.

  • Date - 07/11/2020 10:44
  • Last Updated - 07/11/2020 18:50
Emergencey maintenance on server: Bills.uniso (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • Hi,

    We are patching against vulnerabilities and the expected eta is 20 to 30 min.

  • Date - 07/11/2020 10:42
  • Last Updated - 07/11/2020 18:49
Emergency maintenance on servers: Packers.uni (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Hi,

    We are patching against vulnerabilities and the expected eta is 20 to 30 min.

  • Date - 07/11/2020 10:39
  • Last Updated - 07/11/2020 18:48
Emergency maintenance on servers: Heat and Cl (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • Hi,

    We are patching against vulnerabilities and the expected eta is 20 to 30 min.

  • Date - 07/11/2020 10:38
  • Last Updated - 07/11/2020 18:47
jets.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - jets
  • unexpected maintenance in the server and we are currently working on it 

    server is under maintenance and will be back soon  -

    unexpected maintenance is going on in server  -

  • Date - 07/07/2020 03:57 - 07/07/2020 04:33
  • Last Updated - 07/06/2020 16:30
Emergency maintanance on servers "jaguar (Resolved)
  • Priority - Critical
  • Affecting Server - Rockets (LAX)
  • Hi,

     We are performing an emergency maintenance on the servers "rockets.unisonplatform.com" and " jaguars.unisonplatform.com". We will update you once it is completed.

  • Date - 07/06/2020 07:24 - 07/06/2020 09:08
  • Last Updated - 07/06/2020 07:28
Network issues on ams servers(EU) (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • Hi,

     Network issues on all ams servers (EU ). All  servers would experience some downtime  . We are working towards it and will update through this link.

     

  • Date - 06/10/2020 00:46
  • Last Updated - 06/10/2020 01:38
File system issue with pirates (Resolved)
  • Priority - Critical
  • Affecting Server - Pirates (LAX)
  • We are facing file system issues on the server and we are working on fixing it. Please standby for further updates.

     

    Hello,

    This is to inform you that there is a file system issue on server "pirates.unisonplatform.com". We are currently working on it and will update the status.

     

     

    Hello,

    This is to inform you that the server is back into running state and all the services are working fine now.

  • Date - 04/17/2020 17:21
  • Last Updated - 04/17/2020 20:06
File system issue with twins (Resolved)
  • Priority - Critical
  • Affecting Server - twins.unisonplatform.com
  • We are facing file system issues on twins server and we are working on fixing it. Please standby for further updates.

     

     

    Hello,

    This is to inform you that there is a file system issue on server "twins.unisonplatform.com". We are currently working on it and will update the status.

     

     

    Hello,

    This is to inform you that the server is back into running state and all the services are working fine now.

  • Date - 04/17/2020 17:24
  • Last Updated - 04/17/2020 20:05
Network upgrade in progress (Resolved)
  • Priority - Critical
  • Affecting Other - Network upgrade
  • We are facing a network issue and the server should be back to normal in 10-15 min. We appreciate your patience in this regard.

    We are still working on resolving the network issue and is expecting to provide you an update in 10-15 mins. Please hold on.

    We have fixed the network issue and all the domains are back to normal now. We appreciate your understanding in this regard.

  • Date - 01/20/2020 11:30
  • Last Updated - 01/20/2020 12:02
Network upgrade in progress (Resolved)
  • Priority - Critical
  • Affecting Server - panthers
  • We are doing a network upgrade and the server should be back to normal in 10-15 min. We appreciate your patience in this regard.

  • Date - 01/20/2020 10:18 - 01/20/2020 11:49
  • Last Updated - 01/20/2020 10:18
Network upgrade in progress (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • We are doing a network upgrade and the server should be back to normal in 10-15 min. We appreciate your patience in this regard.

  • Date - 01/20/2020 10:17 - 01/20/2020 11:49
  • Last Updated - 01/20/2020 10:18
Network upgrade in progress (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • We are doing a network upgrade and the server should be back to normal in 10-15 min. We appreciate your patience in this regard.

  • Date - 01/20/2020 10:16 - 01/20/2020 11:50
  • Last Updated - 01/20/2020 10:17
Network upgrade in progress (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • We are doing a network upgrade and the server should be back to normal in 10-15 min. We appreciate your patience in this regard.

  • Date - 01/20/2020 10:15 - 01/20/2020 11:50
  • Last Updated - 01/20/2020 10:16
Network upgrade in progress (Resolved)
  • Priority - Critical
  • Affecting Server - texans
  • We are doing a network upgrade and the server should be back to normal in 10-15 min. We appreciate your patience in this regard.

  • Date - 01/20/2020 10:08 - 01/20/2020 11:50
  • Last Updated - 01/20/2020 10:13
server issue Bills (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • We are seeing some issues with the server and we are working towards it and will update through this link.

  • Date - 01/08/2020 13:27 - 01/20/2020 10:15
  • Last Updated - 01/08/2020 13:29
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - Dolphins (EU)
  • We are seeing some issue with the server and the server is currently down. We are working towards and will update through this link

  • Date - 01/08/2020 13:25 - 01/20/2020 10:14
  • Last Updated - 01/08/2020 13:27
Emergency maintanance on server lima.unisonpl (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • 11/15/2019 06:15 PST : We are performing an emergency maintenance on the servers. We will update you once it is completed.

    11/15/2019 06:46 PST :  We are still working on the maintenance.

    11/15/2019 07:25 PST : We are still working on the maintenance. Please hold on for updates.

    11/15/2019 08:00 PST:  We are still working on the maintenance. Please hold on for updates

    11/15/2019 08:00 PST:  The  maintenance on the  server has been completed now.

  • Date - 11/15/2019 06:15 - 11/15/2019 08:40
  • Last Updated - 11/15/2019 08:46
Emergency maintanance on server hotel.unisonp (Resolved)
  • Priority - Critical
  • Affecting Server - hotel
  • 11/15/2019 06:15 PST : We are performing an emergency maintenance on the servers. We will update you once it is completed.

    11/15/2019 06:46 PST :  We are still working on the maintenance.

    11/15/2019 07:25 PST : We are still working on the maintenance. Please hold on for updates.

    11/15/2019 08:00 PST:  We are still working on the maintenance. Please hold on for updates

    11/15/2019 08:30 PST:  We are still working on the maintenance. Please hold on for updates

    11/15/2019 08:40 PST: The  maintenance on the  server has been completed now.

  • Date - 11/15/2019 06:15 - 11/15/2019 08:40
  • Last Updated - 11/15/2019 08:46
Bucks and tampa filesystem error (Resolved)
  • Priority - Critical
  • Affecting Server - bucks (EU)
  • Hello,

    We are seeing filesystem error with the servers bucks and tampa and will update you the details shortly

  • Date - 09/10/2019 08:45 - 09/25/2019 05:22
  • Last Updated - 09/10/2019 08:46
Network outage in "romeo.unisonplatform. (Resolved)
  • Priority - Critical
  • Affecting Server - romeo
  • Hello,

    This is to inform you that there is a network outage in the server "romeo.unisonplatform.com". We are currently working on it and will update the status.

     

    We are currently working on the issue. We will update the status here.

     

    This is to inform you that there is a network outage in the server "romeo.unisonplatform.com". We are currently working on it and will update the status.

     

    Hello,

    This is to inform you that there is a network outage in the server "romeo.unisonplatform.com". We are currently working on it and will update the status.

    Hello,

    This is to inform you that there is a network outage in the server "romeo.unisonplatform.com". We are currently working on it and will update the status.

    Hello,

    This is to inform you that there is a network outage in the server "romeo.unisonplatform.com". We are currently working on it and will update the status.

     

    Hello,

    This is to inform you that there is a network outage in the server "romeo.unisonplatform.com". We are currently working on it and will update the status.

     

     

    Hello,

    This is to inform you that there is a network outage in the server "romeo.unisonplatform.com". We are currently working on it and will update the status.

     

    Hello,

    This is to inform you that the server is back into running state and all the services are working fine now.

  • Date - 06/29/2019 05:44 - 06/29/2019 09:11
  • Last Updated - 06/29/2019 09:11
Network issues on AMS 002 servers (Resolved)
  • Priority - Critical
  • Affecting Other - ns3.europe.eleven2.com, uniform.unisonplatform.com
  • 06/26/2019 09:58 : The servers are under DDOS attack currently which is causing the temporary network issue. We will update this thread shortly.

    06/26/2019 10:06 : The network issue has been resolved.

  • Date - 06/26/2019 10:06
  • Last Updated - 06/26/2019 10:22
Unexpec ted shutdown (Resolved)
  • Priority - Critical
  • Affecting Server - Black2
  •  

    The servers black2 and romeo got shutdown unexpectedly and we are working towards it

    The issue has been fixed

  • Date - 05/10/2019 20:34 - 05/10/2019 21:09
  • Last Updated - 05/10/2019 21:09
Unexpected server maintenance. (Resolved)
  • Priority - Critical
  • Affecting Server - Mets SSD (LAX)
  • 01/19/2019 21:10  PST:  We are having an unexpected maintenance  on mets.unisonplatform.com. The server will be on-line soon.

    01/19/2019 21:55 PST : We are having an unexpected maintenance  on mets.unisonplatform.com  and our senior techs are working on it. The server will be on-line shortly.

    01/19/2019 22:32 PST :The  maintenance  on  mets.unisonplatform.com  is still in process. The server will be back online soon.

    01/19/2019 23:01 PST :Please be informed that our senior techs are still working on the mets.unisonplatform.com bringing the server back online.

    01/19/2019 23:31 PST : : To be informed that the maintenance on  serve mets.unisonplatform.cor is still under process. The server will be on-line shortly.

    01/20/2019  0:16 PST : To be informed that  our senior techs are still working on the mets.unisonplatform.com The server will be online shortly.

    01/20/2019  0:44 PST : The maintenance of mets.unisonplatform.com is still in process. The server will be on-line soon.

    01/20/2019  1 :23 PST : To be informed that the maintenance on  server mets.unisonplatform.com is still under process. The server will be on-line shortly.

    01/20/2019 1:51 PST :The maintenance on the server mets.unisonplatform.com is completed.

     

  • Date - 01/19/2019 21:10
  • Last Updated - 01/20/2019 01:53
Unexpected server maintenance. (Resolved)
  • Priority - Critical
  • Affecting Server - patriots (EU)
  • 01/03/2019 08:02  PST:  We are having an unexpected maintenance  on Patriots server. The server will be on-line soon.

    01/03/2019 08:32  PST:  We are having an unexpected maintenance  on Patriots server. The server will be on-line soon.

    01/03/2019 09:00 PST:  We are having an unexpected maintenance  on Patriots server and our senior techs are working on it. The server will be on-line shortly.

    01/03/2019 09:30 PST : Please be informed that our senior techs are still working on the bringing the server Patriots back online.

    01/03/2019 10:02 PST: We are having an unexpected maintenance  on Patriots server. The server will be on-line soon.

    01/03/2019 10:33 PST : The  maintenance  on Patriots server is still in process. The server will be back online soon.

    01/03/2019 11:00 PST : To be informed that the maintenance on Patriots server is still under process. The server will be on-line shortly.

    01/03/2019 11:32 PST : We are having an unexpected maintenance  on Patriots server and our senior techs are working on it. The server will be on-line shortly.

    01/03/2019 12:09 PST :Please be informed that our senior techs are still working on the bringing the server Patriots back online.

    01/03/2019 12:41 PST :We are having an unexpected maintenance  on Patriots server. The server will be on-line soon.

    01/03/2019 01:03 PST : We are still working on the maintenance  of Patriots serve. The server will be on-line shortly.

    01/03/2019 01:35 PST : Please be informed that our senior techs are still working on the bringing the server Patriots back online.

    01/03/2019 02:03 PST :It is to be informed that the maintenance on Patriots server is still under process. The server will be on-line shortly.

    01/03/2019 02:32 PST :The  maintenance  on Patriots server is still in process. The server will be back online soon.

    01/03/2019 03:04 PST : To be informed that the maintenance on Patriots server is still under process. The server will be on-line shortly.

    01/03/2019 03:32 PST :We are having an unexpected maintenance  on Patriots server. The server will be on-line soon.

    01/03/2019 04:03 PST :Please be informed that our senior techs are still working on the bringing the server Patriots back online.

    01/03/2019 04:32 PST :The  maintenance  on Patriots server is still in process. The server will be back online soon.

    01/03/2019 05:05 PST : The maintenance on the server Patriots is completed.

     

     

     

    .

  • Date - 01/03/2019 05:05
  • Last Updated - 01/03/2019 17:08
Unexpected server maintenance. (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • 12/22/2018 13:39 PST:  We are having an unexpected maintenance  on R9WK server. The server will be on-line soon.

    12/22/2018 15:21 PST:  We are having an unexpected maintenance  on R9WK server. The server will be on-line soon.

  • Date - 12/22/2018 13:39 - 12/28/2018 09:42
  • Last Updated - 12/22/2018 15:22
Emergency maintanance on host node VZ009 (Resolved)
  • Priority - Critical
  • Affecting System - vz009.elinuxservers.com
  • 12/08/2018 00:32 AM PST : We are performing an emergency maintenance on the servers. We will update you once it is completed.

  • Date - 12/08/2018 00:32 - 12/08/2018 00:36
  • Last Updated - 12/08/2018 00:35
Server undergoing a quota check (Resolved)
  • Priority - Critical
  • Affecting Server - Seahawks (LAX)
  • 08/20/2018 12:16 PST  Server undergoing a quota check and will be back to normal state shortly.

    08/20/2018 12:40 PST  Server undergoing an unexpected quota check and will be back within a short time.

    08/20/2018 12:50 PST Server Maintenance Completed & Server is up.

  • Date - 08/20/2018 12:14
  • Last Updated - 08/20/2018 12:51
Emergency maintanance on host node Ams005,ams (Resolved)
  • Priority - Critical
  • Affecting Other - xray.unisonplatform.com,bucks.unisonplatform.com,tampa.unisonplatform.com,patriots.unisonplatform.co
  • 07/12/2018 01:04 AM : We are performing an emergency maintanace on the servers. We will update you once it is completed.
    07/12/2018 01:25 Am : Emergency maintanance of the servers had been completed,thank you for your co-operation.

  • Date - 07/12/2018 01:04
  • Last Updated - 07/12/2018 01:29
Network issues on server mavericks.unisonplat (Resolved)
  • Priority - Critical
  • Affecting Server - mavericks (EU)
  • 17/06/2018 5:28 PM PST : Network maintenence on server mavericks and it will experience some downtime. we will update you the status soon. Inconvenience is  regretted.

    18/06/2018 7:18 PM PST : Maintenence is still in progress. DC team is working on this. We will update you the status.

    19/06/2018 2:57 AM PST : Removed the IP from the server

  • Date - 06/17/2018 17:25
  • Last Updated - 06/19/2018 03:00
Unexpected server maintenance. (Resolved)
  • Priority - Critical
  • Affecting Other - Amsvps001
  • 06/14/2018 22:54:  We are having unexpected network maintenance. on the server and we are currently working on the same. it will back to online soon.

  • Date - 06/14/2018 22:54 - 07/12/2018 01:08
  • Last Updated - 06/14/2018 22:55
Server Down(colo4) (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • 06/01/2018 07:41P: We are facing some sudden attacks on the server and we are currently working on the same. it will back to online soon.

  • Date - 06/01/2018 07:41 - 06/14/2018 22:55
  • Last Updated - 06/01/2018 07:51
Network issues on ams servers (Resolved)
  • Priority - Critical
  • Affecting Server - bucks (EU)
  • 29/05/2018 04:23 AM PST : Network issues on all ams servers. All  servers would experience some downtime. Inconvenience is  regretted.

    29/05/2018 07:04 AM PST : Server maintenence has been completed and all servers are up now.

  • Date - 05/29/2018 04:21
  • Last Updated - 05/29/2018 07:06
Patriots.unisonplatform is under temporary ma (Resolved)
  • Priority - Critical
  • Affecting Server - patriots (EU)
  • 05/18/2018 10:10  Patriots.unisonplatform server is under temporary maintenance, Please be on hold for the further updates.

    Server is went to online.


  • Date - 05/18/2018 10:10
  • Last Updated - 05/18/2018 11:37
Gladiator Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • Hello,



    We are experiencing some kernel level  Issues with the server gladitor. DC techs are working on the ticket and we will be updating the status soon.

    We are still working on the server. Seems an issue with the hardware.

    The server is having some serious raid issues and DC are still working to make the server online.

    The riad drives in the server is having wired issues and we are trying to bring the server back online with the help of DC techs.

    We have a raid level 10 system on the drive and two of the drives have failled in the server. We are replacing the drive one by one.

    We are still working on the issue and we will update you the details as soon as possible.

    Sorry for the inconvenice causing. We are still working on the issues and will update you the status as soon as possible.

    Our DC techs are working on the server and will update you the status

    We are currently working on server gladiator to bring back with the help of DC techs.

    We are extremely sorry. The server is having some RAID issue and we are working to bring the server online.  And we will update you the status.

    The server raid card is being swapped now.

    The server is in the un-recoverable state and we are restoring the entire server from r1soft back now. The restore has been started and is in progress.

    The restoration of the data from r1soft backup is still in progress.

    Restoration of the data is still under progress. Please standby for further updates.

    Restoration is in progress and will update the status shortly.

    Restoration is still continuing. Please hold on for further updates.

    The restoration is still in progress. We will get back  with further information at the earliest. Please hold on.

    The restoration is still in progress. Please standby for further updates.

    The restoration is still in progress. Kindly hold on for the updates.

    Restoration of the data is still under progress. Please standby for further updates.

    Restoration of the data to server is still in progress. Kindly hold on.

    Server is back online now.

  • Date - 05/09/2018 20:39 - 05/13/2018 15:07
  • Last Updated - 05/13/2018 02:38
Emergency maintanance on server (Resolved)
  • Priority - Critical
  • Affecting Server - Seahawks (LAX)
  • 04/28/2018 09:39 AM PST  : Emergency maintanance on server. We will update us the details as soon as possible.

    04/28/2018 10:58 AM PST  : Emergency maintanance has been completed.

  • Date - 04/28/2018 09:39
  • Last Updated - 04/28/2018 11:00
Unexpected server maintenance. (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • 04/12/2018 07:41 AM PST  We are having an unexpected maintance on uniform server. The server  will be back in online soon.
    04/12/2018 08:02 AM PST  We are having an unexpected maintance on uniform server. The server will be back in online soon.
    04/12/2018 08:30 AM PST  We are having an unexpected maintance on uniform server. The server will be back in online soon.
    04/12/2018 09:00 AM PST  We are having an unexpected maintance on uniform server. The server will be back in online soon.
    04/12/2018 09:48 AM PST  We are having an unexpected maintance on uniform server. The server will be back in online soon.
    The maintance on the uniform server has been completed now. Sorry for the inconvenience caused. Thank you.

  • Date - 04/12/2018 07:41
  • Last Updated - 04/12/2018 10:28
Unexpected server maintenance. (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • 04/12/2018 06:37 AM PST  We are having an unexpected maintance on bills server. The server will be back in soon.
    04/12/2018 07:13 AM PST  We are having an unexpected maintance on bills server. The server will be back in soon.
    04/12/2018 08:02 AM PST  We are having an unexpected maintance on bills server. The server will be back in soon.
    04/12/2018 08:29 AM PST  We are having an unexpected maintance on bills server. The server will be back in soon.
    The maintance on the server bills  has been completed now. Sorry for the inconvenience caused. Thank you.

  • Date - 04/12/2018 06:37
  • Last Updated - 04/12/2018 08:57
Unexpected network maintenance. (Resolved)
  • Priority - Critical
  • Affecting Server - Cavaliers (LAX)
  • q04/08/2018 14:10 PM PST : We are having an unexpected network maintenance in progress. The server will  back in online soon.
    04/08/2018 15:26 PM PST : The maintenance has been completed and the server is  running finely now.

  • Date - 04/08/2018 14:00
  • Last Updated - 04/08/2018 15:29
Unexpected network maintenance. (Resolved)
  • Priority - Critical
  • Affecting Server - Warriors (LAX)
  • 04/08/2018 14:10 PM PST : We are having an unexpected network maintenance in progress. The server will  back in online soon.
    04/08/2018 15:26 PM PST : The maintenance has been completed and the server is  running finely now.

  • Date - 04/08/2018 14:10
  • Last Updated - 04/08/2018 15:28
Eleven2 Nameservers have some issue (Resolved)
  • Priority - Critical
  • Affecting Server - None
  • 03/25/2018 18:06 Eleven2 nameservers have some issue. We are working on it.

    03/25/2018 18:35 PST Eleven2 nameservers have some issue. We are working on it.

    03/25/2018 19:05 PST Eleven2 nameservers have some issue. We are working on it.

    03/25/2018 19:45 PST Eleven2 nameservers have some issue. We are working on it with high priority.

    03/25/2018 19:45 PST Eleven2 nameservers have some issue. We are working on it with high priority.

    03/25/2018 20:51 PST: On checking some domains randomly we have noticed that the custom namservers are registered with 174.136.62.210 and 74.63.250.60.  Among the above IPs 174.136.62.210 is our old IP and is no longer in use, you may need to update the  nameserver IP at the registrar end to 174.127.70.135. Your domains were working with the help of secondary nameserver ip  74.63.250.60 till now and is having some issue and we are working  towards it. In the meantime, please update the ip of primary nameservers to  174.127.70.135.

    03/25/2018 22:46 PST The issue has been resilver and the nameserver  (74.63.250.60) is back online.

  • Date - 03/25/2018 18:06
  • Last Updated - 03/25/2018 23:12
Network maintenance on AMS servers (Resolved)
  • Priority - Critical
  • Affecting Server - bucks (EU)
  • 20/3/2018 PST TIME 01:21 PM Network maintenance on AMS servers. Inconvenience is  regretted.

    20/3/2018 PST TIME 02:10 PM Maintenence is still in progress.

    20/3/2018 PST TIME 03:33 PM Maintenence has been completed and servers are up now.

  • Date - 03/20/2018 13:19
  • Last Updated - 03/20/2018 15:35
Emergency maintenance on server yankee.unison (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 03/18/2018 08:54 : An emergency maintenance is going on server yankee.unisonplatform.com . Please hold on for fruther updtaes .

  • Date - 03/18/2018 08:54 - 03/18/2018 09:07
  • Last Updated - 03/18/2018 08:57
DDOS ATTACK on the server "cubs" & (Resolved)
  • Priority - Critical
  • Affecting Server - Cubs SSD (LAX)
  • 03/14/2018 09:08 : We are currently facing some attacks on the server and will sort-out the issue soon. kindly hold on.

    03/14/2018 09:28 : We are currently facing some attacks on the server and will sort-out the issue soon. kindly hold on.

    03/14/2018 09:28 : We have found that the attack is towards main ip of the server and now we are switching the accounts to another shared ip.
    New IP has been assigned to the website and maintenace has been completed . Server is online and websites are loading fine .

  • Date - 03/14/2018 09:08
  • Last Updated - 03/17/2018 05:18
Performing FSCK (Resolved)
  • Priority - Critical
  • Affecting Server - browns
  • 03/12/2018 08:12 : Performing FSCK on the server and its back to online soon.

    03/12/2018 08:25 : Fsck completed and server is backup to online now

  • Date - 03/12/2018 08:12
  • Last Updated - 03/12/2018 08:27
Network issue on servers (Resolved)
  • Priority - Critical
  • Affecting Other - All Server
  • 06/02/2018 8:04 AM PST Network issue on servers.
    06/02/2018 9:20 AM PST Maintenence is still in progress
    06/02/2018 10:00 AM PST Maintenence is still in progress. We will update you the status soon. Inconvenience is regretted.
    06/02/2018 10:50 AM PST Maintenence is still in progress.
    06/02/2018 11:24 AM PST Maintenence is still in progress. Inconvenience is regretted.
    this has been resolved

  • Date - 02/06/2018 08:01
  • Last Updated - 02/13/2018 14:30
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Other - DFW Servers
  • Network Maintanance on the DFW servers

    Currently working on the issue

  • Date - 02/02/2018 12:02
  • Last Updated - 02/02/2018 15:02
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Other - E2host severs
  • Network Maintainace.

    We are currently workding on the issue

  • Date - 02/02/2018 12:35 - 02/06/2018 09:16
  • Last Updated - 02/02/2018 14:00
Quota maintainance (Resolved)
  • Priority - Critical
  • Affecting Server - S7R9
  • 01/31/2018 22:16 We are performing quota maintainance on the server and we will update you once it  has been completed.

    01/31/2018 23:16 We are performing quota maintainance on the server and we will update you once it  has been completed.

    01/31/2018 00:16: The server is back to online..

  • Date - 01/31/2018 22:16
  • Last Updated - 02/01/2018 00:06
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - Royals SSD (LAX)
  • 01/29/2018 06 : There is some confiugartion issue on the server and we are currently working on the same,it will back to online soon.


    01/29/2018 06:30 : There is some confiugartion issue on the server and we are currently working on the same,it will back to online soon.

    01/29/2018 07:00 : There is some confiugartion issue on the server and we are currently working on the same,it will back to online soon.

    01/29/2018 07:37 : The server back to online.

  • Date - 01/29/2018 06:25
  • Last Updated - 01/29/2018 07:55
Network maintanance on server foxtrot.unsionp (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • 19/1/2018 PST TIME 20:22  Network maintenance on server foxtrot.unsionplatform. we will update you the status soon. The  server  would experience some downtime. Inconvenience is  regretted.
    19/1/2018 PST TIME 22:01 We have successfully completed the maintenance.Thank you for your kind patience.

  • Date - 01/18/2018 20:22
  • Last Updated - 01/18/2018 22:02
Network Maintenance on dfw003 servers (Resolved)
  • Priority - Critical
  • Affecting Other - all servers down - dfw003
  • 15/1/2018 PST TIME 8:52  AM  Network maintanance on all dfw003 servers. All servers would experience some down time. Inconvieniece is regreted .We will update the status soon.

    15/1/2018 PST TIME 9:24  AM  Network maintanance on all dfw003 servers. Inconvieniece regreted.  We will update the status soon.

    15/1/2018 PST TIME 10.09  AM  Network maintanance on all dfw003 servers. Inconvieniece regreted.  We will update the status soon.

    15/1/2018 PST TIME 10.36  AM  Network maintanance in dfw003 completed successfully and all  the servers are up.

  • Date - 01/15/2018 08:49
  • Last Updated - 01/15/2018 10:37
Network maintanance on servers (Resolved)
  • Priority - Critical
  • Affecting Other - all servers in singapore down
  • 15/1/2018 PST TIME 8:33 AM  Network maintanance on all singapore servers. All servers would experience some down time. Inconvieniece is regreted .We will update the status soon.

    15/1/2018 PST TIME 8:38 AM  Network maintanace is completed successfully and all servers are up now.

  • Date - 01/15/2018 08:33
  • Last Updated - 01/15/2018 08:58
Network maintanance on dfw00x servers (Resolved)
  • Priority - Critical
  • Affecting System - dfw00x (dfw001, dfw003, dfw004)
  • 10/1/2018 PST TIME 08:10 AM   Network maintenance on server dfw00x ( dfw001, dfw003, dfw004) . we will update you the status soon. All servers on the node would experience some downtime. Inconvenience is regretted.



    10/1/2018 PST TIME 08:42 AM  Network maintanance still in progress . We will update you the status soon.

    Currently affected servers are tango.unisonplatform.com and sm4b.unisonplatform.com

    10/1/2018 PST TIME 09:20 AM  Network maintanance still in progress . We will update you the status soon.

    10/1/2018 PST TIME 10:01 AM  Network maintanance still in progress . We will update you the status soon.

    10/1/2018 PST TIME 10:38 AM  Network maintanance still in progress . We will update you the status soon.

    10/1/2018 PST TIME 11:15 AM  Network maintanance is on progress and we will update you the status once it is completed.

    10/1/2018 PST TIME 11:33 AM  Network maintanance is completed successfully  and it required more time than we expected to complete maintenance.

  • Date - 01/10/2018 08:10
  • Last Updated - 01/10/2018 11:33
Server maintanence. (Resolved)
  • Priority - Critical
  • Affecting Server - Seahawks (LAX)
  • 11/16/2017 08:00 PM PST : The server maintanence is in progress.
    11/16/2017 09:00 PM PST : The server maintance has been completed.

  • Date - 11/16/2017 19:47
  • Last Updated - 11/16/2017 21:06
Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - Rockets (LAX)
  • We would like to inform you that server maintance completed.

  • Date - 11/02/2017 11:06 - 11/02/2017 12:17
  • Last Updated - 11/02/2017 14:36
MYSQL DOWN (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • 10/26/2017 09:10: We are currently investigating on this and it will back to online soon.
    10/26/2017 10:07 PST: The investigation on the same  is going on. Please hold on.
    10/26/2017 10:31 PST: The issue has been fixed and all the services are running properly now.

  • Date - 10/26/2017 09:10
  • Last Updated - 10/26/2017 10:34
MYSQL DOWN (Resolved)
  • Priority - Critical
  • Affecting Server - S8A7
  • 10/25/2017 09:17 We are currently working on this and it will back to online soon.
    10/25/2017 09:57 The issue has been corrected.

  • Date - 10/25/2017 09:17
  • Last Updated - 10/26/2017 09:14
Network Maintenance on whiskey.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - whiskey
  • 10/09/2017 09:04  We are currently running a maintenance on whiskey.unisonplatform.com. Please be note that it was an unscheduled one so we are forced to do it. Please be on hold for the updates.

    We have successfully completed the maintenance.

  • Date - 10/09/2017 09:04
  • Last Updated - 10/09/2017 09:10
DNS Maintanance on ns101.eleven2.com and ns10 (Resolved)
  • Priority - Critical
  • Affecting Other - ns101.eleven2.com and ns100.eleven2.com
  • 09/27/2017  4:53 AM PST : We are currently performing an emergency maintanance on ns101.eleven2.com and ns100.eleven2.com. The domains using these name servers will face some issues in resolving. We will update you once the maintanance has been completed. Please hold on for further updates.

    09/27/2017  6.11 AM PST : Maintanance is in progress. DNS resolution issues will be fix shortly. Please hold on for further updates.

    09/27/2017 7:13 AM PST : Maintanance is still in progress. We will update you once the maintanace has been completed. Please hold on for the time being.

    09/27/2017 7:57 AM PST :Maintenace on server is completed. The server is up now.

  • Date - 09/27/2017 04:50 - 09/27/2017 00:00
  • Last Updated - 09/27/2017 07:59
Network Issue on ams.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Other - ams.unisonplatform.com
  •  22/9/2017 9:48 AM   We are seeing network level issue with one of the  ISP. We are working with them regarding this.
     22/9/2017 10:20 AM  The issue is currently fixed. We will let you know if there are any further updates.


  • Date - 09/22/2017 09:48
  • Last Updated - 09/22/2017 10:23
Bulls and Knicks on maintanence (Resolved)
  • Priority - Critical
  • Affecting Server - Knicks (ASIA)
  • 09/16/2017 15:35 : Network level maintanence on the servers bulls and knicks. Please be on hold.

    Completed

  • Date - 09/16/2017 15:35
  • Last Updated - 09/16/2017 16:01
PhP Upgradation in chargers.unisonplatform.co (Resolved)
  • Priority - High
  • Affecting Server - Chargers
  • 09/14/2017 02:35 We are performing PhP Upgradation in chargers.unisonplatform.com. Please be on hold and we will let you know the updates.

    09/14/2017 02:40 We are performing PhP Upgradation in chargers.unisonplatform.com. Please be on hold and we will let you know the updates.

    09/14/2017 04:30 We are performing PhP Upgradation in chargers.unisonplatform.com. Please be on hold and we will let you know the updates.

    09/14/2017 05:08 We are performing PhP Upgradation in chargers.unisonplatform.com. Kindly hold on and we will let you know the updates.

    09/14/2017 05:54 We are performing PhP Upgradation in chargers.unisonplatform.com. Kindly hold on and we will let you know the updates.

    09/14/2017 06:42 We are performing PhP Upgradation in chargers.unisonplatform.com. Kindly hold on and we will let you know the updates.

    09/14/2017 07:23 We are performing PhP Upgradation in chargers.unisonplatform.com. Kindly hold on and we will let you know the updates.

    09/14/2017 07:53 We are performing PhP Upgradation in chargers.unisonplatform.com. Kindly hold on and we will let you know the updates.

    09/14/2017 08:40 We are performing PhP Upgradation in chargers.unisonplatform.com. Kindly hold on and we will let you know the updates.

    09/14/2017 09:12 We are performing PhP Upgradation in chargers.unisonplatform.com. Kindly hold on and we will let you know the updates.

    09/14/2017 02:00 Pm PST The PhP Upgradation in chargers.unisonplatform.com has been completed.

  • Date - 09/14/2017 02:35
  • Last Updated - 09/14/2017 14:03
Maintenence on server cowboys.unisonplatform. (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • PST time 23:30 . Maintainance going on server cowboys.unisonplatform.com.

    We will keep you updated regarding the status.


    PST time 23:39 Maintenace on server is completed. The server is up now.

  • Date - 09/07/2017 23:28 - 09/07/2017 23:40
  • Last Updated - 09/07/2017 23:40
ams.unisonplatform.com - Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • 09/04/2017 PST TIME 10:35 AM We are seeing packet loss on the ams servers. We will keep you updated regarding this.

    09/04/2017 PST TIME 11:04 AM We have corrected the network issue and server back online. Thank you for the patience.

  • Date - 09/04/2017 10:24 - 09/04/2017 11:04
  • Last Updated - 09/04/2017 11:04
Emergency Maintenance on server redsox.unison (Resolved)
  • Priority - Critical
  • Affecting Server - Redsox SSD (LAX)
  • PST 12:26 PM. Emergency maintenance on the server redsox and our techs are currently working on it. We will update the status.
    PST 12:44 PM server back online. Thank you for the patience.

  • Date - 08/28/2017 12:26
  • Last Updated - 08/28/2017 12:45
s8a7.unisonplatform.com server down (Resolved)
  • Priority - Critical
  • Affecting Server - S8A7
  • PST Time 09:10 AM We have emergency maintenance going on server s8a7.unisonplatform.com. We will keep you updated regarding the status.
    PST 9:29 AM . The server back online. Thank you for your kind patience.

  • Date - 08/20/2017 09:11
  • Last Updated - 08/20/2017 09:31
Maintence on server : hawks.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - Hawks (LAX)
  • 08/10/2017 22:45 : - Emergency maintence is running on the server . We will update you once it has been completed.


  • Date - 08/10/2017 22:45
  • Last Updated - 08/11/2017 00:47
Emergency Maintenance on server hawks.unisonp (Resolved)
  • Priority - Critical
  • Affecting Server - Hawks (LAX)
  • 4.10PM PST Sorry for the inconvenience. Emergency maintenance on server hawks.unisonplatform.com. We will update you the status.

    4.29PM PST We are still working on the issue. Kindly hold on.

    4.46 PM PST Maintenance completed. Thank you for your kind patience.

  • Date - 08/10/2017 16:10
  • Last Updated - 08/10/2017 16:47
server maintainance (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • 08/03/2017 20:33 : Server is under maintainance, it will back to online soon. Please hold on.

    08/03/2017 20:48 : Maintainance on the server is in progress. Please hold on.

    08/03/2017 21:22 : Maintenance on the server is still in progress.

    08/03/2017 21:55 : Maintenance process is going on. Server will be online soon.

    08/03/2017 22.30 : Maintenance still under process. Server will be online soon.

    08/03/2017 23:00 : Maintenance still under process. Server will be online soon

    08.03.2017 23.35 : Maintenance over. Server is back online.

    08.04.2017 00:54 : MySQL service has got some issues. Our senior admins are working on it. It will be back soon.

    08.04.2017 06:35 : We are working on restoring the databases having issues and will update the status shortly.

    08.04.2017 09:56 : Completed restoring all the crashed DBs and the server is fine now.

  • Date - 08/03/2017 20:33 - 08/04/2017 22:28
  • Last Updated - 08/04/2017 09:58
Network Maintenance on s8a7.unisonplatform.co (Resolved)
  • Priority - Critical
  • Affecting Server - S8A7
  • 07/28/2017 23:19 We are experiencing network level issues and currently working on it. Hopes that the issue will sort out soon.
    We have completed the maintenence sucessfully.

  • Date - 07/28/2017 23:19
  • Last Updated - 07/28/2017 23:36
Nwtwork level maintenance on November.unison (Resolved)
  • Priority - High
  • Affecting Server - november
  • 06/14/2017 20:23 Currently a network level maintenance is progressing in November.unisonplatform, Please be on hold for the updates

    06/14/2017 21:10 Network level maintenance is still inprogress in November.unisonplatform, Please be on hold for the updates

    It has been completed.

  • Date - 06/14/2017 20:23
  • Last Updated - 06/14/2017 22:16
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - Brewers SSD (LAX)
  • 06/09/2017 09:00 : Temporary network level issue and we are working with our DC techs

    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.

    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.

    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:00
  • Last Updated - 06/09/2017 14:57
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - tango
  • 06/09/2017 09:13 : Temporary network level issue and we are working with our DC techs

    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.

    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 10:12
  • Last Updated - 06/09/2017 14:57
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • 06/09/2017 09:13 : Temporary network level issue and we are working with our DC techs

    06/09/2017 09.48: Still we are eagerly working with our DC techs and will update as soon as possible.

    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.

    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:37
  • Last Updated - 06/09/2017 14:57
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - browns
  • 06/09/2017 09:13 : Temporary network level issue and we are working with our DC techs
    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.
    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.
    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:35
  • Last Updated - 06/09/2017 14:56
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • 06/09/2017 09:13 : Temporary network level issue and we are working with our DC techs
    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.

    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.

    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:33
  • Last Updated - 06/09/2017 14:56
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - jets
  • 06/09/2017 09:13 : Temporary network level issue and we are working with our DC techs

    06/09/2017 09.48: Still we are eagerly working with our DC techs and will update as soon as possible.

    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.

    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:26
  • Last Updated - 06/09/2017 14:56
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - panthers
  • 06/09/2017 09:13 : Temporary network level issue and we are working with our DC techs
    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.

    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.

    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:29
  • Last Updated - 06/09/2017 14:55
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - SM4B
  • 06/09/2017 09:13 : Temporary network level issue and we are working with our DC techs
    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.

    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.

    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:24
  • Last Updated - 06/09/2017 14:55
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - S8A7
  • 06/09/2017 09.25 : Temporary network level issue and working with our DC techs
    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.

    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.

    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:28
  • Last Updated - 06/09/2017 14:55
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - whiskey
  • 06/09/2017 09:13 : Temporary network level issue and we are working with our DC techs

    06/09/2017 9:48 : Still we are eagerly working with our DC techs and will update as soon as possible.

    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.

    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:18
  • Last Updated - 06/09/2017 14:54
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - mike
  • 06/09/2017 09:13 : Temporary network level issue and we are working with our DC techs
    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.

    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.
    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:21
  • Last Updated - 06/09/2017 14:54
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • 06/09/2017 09.10 : Temporary network level issue and working with our DC techs
    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.

    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.
    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:18
  • Last Updated - 06/09/2017 14:54
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - SB5Y
  • 06/09/2017 09:13 : Temporary network level issue and working with our DC techs
    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.
    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.
    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:13
  • Last Updated - 06/09/2017 14:53
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - charlie
  • 06/09/2017 09.00 : Temporary network level issue and we are working with our DC techs
    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.
    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.
    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:05
  • Last Updated - 06/09/2017 14:52
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • 06/09/2017 08:55 : Temporary network level issue and working with our DC techs
    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.
    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.
    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:09
  • Last Updated - 06/09/2017 13:37
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - giants
  • 06/09/2017 09.10 : Temporary network level issue and working with our DC techs
    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.
    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.
    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:12
  • Last Updated - 06/09/2017 13:37
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - Black2
  • 06/09/2017 08:55 : Temporary network level issue and working with our DC techs
    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.

    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.
    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 08:55
  • Last Updated - 06/09/2017 13:37
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • 06/09/2017 09.00 : Temporary network level issue and we are working with our DC techs.

    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.

    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.

    06/09/2017 12:48 : We have corrected the network issue and server back online. Thank you for th patience.

  • Date - 06/09/2017 09:04
  • Last Updated - 06/09/2017 12:50
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - alpha
  • 06/09/2017 09:00 : Temporary network level issue and we are working with our DC techs.

    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.

    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.

    06/09/2017 12:48 : We have corrected the network issue. Thank you for your patience.

  • Date - 06/09/2017 09:01
  • Last Updated - 06/09/2017 12:49
Temporary network level issue (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • 06/09/2017 08:47 : Temporary network level issue and working with our DC techs

    06/09/2017 09.16: Still we are eagerly working with our DC techs and will update as soon as possible.

    06/09/2017 10:32 : We are still working with our DC techs and will update you once we have more information.

    06/09/2017 12:46: We have corrected the network issue.

  • Date - 06/09/2017 08:47
  • Last Updated - 06/09/2017 12:47
Emergency maintanance on hostnode (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • 05/23/2017 12:09 AM PST We are performing an emergancy maintanance on hostnode of jaguars.unisonplatform.com,rockets.unisonplatform.com. Kindly hold on for further updates.

    05/23/2017 12:45 AM PST Emergency maintanace on hostnode of jaguars.unisonplatform, rockets.unisonplatform.com has been completed. Thank you for your time.

  • Date - 05/23/2017 00:02
  • Last Updated - 05/23/2017 00:47
Emergency reboot on server hawks.unisonplatfo (Resolved)
  • Priority - Critical
  • Affecting Server - Hawks (LAX)
  • 05/12/2017 08:52 : We are performing an emergency reboot on server hawks.unisonplatform.com. Kindly hold on for further updates.

    05/12/2017 09:03 : Server is up now. Thank you for your cooperation.

  • Date - 05/12/2017 08:52 - 05/12/2017 09:03
  • Last Updated - 05/12/2017 09:04
Emergency maintanance on server royals.unison (Resolved)
  • Priority - Critical
  • Affecting Server - Royals SSD (LAX)
  • 05/04/2017 08:28 AM PST We are performing an emergency maintanance on server royals.unisonplatform.com. Please hold on for further updates.

    05/04/2017 08:45 AM PST Maintanance has been completed. Thank you for your patience.

  • Date - 05/04/2017 08:28
  • Last Updated - 05/04/2017 08:47
maintenance on the server yankee.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • 22.20 PST We are performing an emergency maintenance on server yankee.unisonplatform.com . Please hold on for further updates .
    23.24 The server back online. Maintenance completed

  • Date - 04/20/2017 22:20
  • Last Updated - 04/20/2017 23:25
fsck error in server yankee.unisonplatform.co (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 04/18/2017 07:00 : server under maintence.


    04/18/2017 07:15 : Currently your server is still under maintenance

    04/18/2017 08: 28 Currently your server is still under maintenance
    04/18/2017 11:44 AM PST : Maintenance has been completed .

  • Date - 04/18/2017 07:00
  • Last Updated - 04/18/2017 11:45
File system error (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 04/17/2017 08:51 : We are currently investigating on fs error:

    04/17/2017 09:21 : We are currently working on this. Please hold on.

    04/17/2017 09:36 : The fsck error has been fixed.


  • Date - 04/17/2017 08:51
  • Last Updated - 04/17/2017 09:45
Emergency maintenance on the server yankee.un (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 04/15/2017 07:13 AM PST : We are performing an emergency maintenance on server yankee.unisonplatform.com . Please hold on for further updates .
    04/15/2017 07:58 AM PST : Thank you for waiting . Emegency maintenance is still in progress . Kindly hold on for further updates .
    04/15/2017 08:56 AM PST : Emergency maintenance on server yankee.unisonplatform.com has been comepleted . Thank you for your co-operation .

  • Date - 04/15/2017 07:13
  • Last Updated - 04/15/2017 08:58
maintenance on the server yankee.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 08.53AM PST Emergency network maintenance on server yankee.unisonplatform. Please hold on. We will update the status
    11.39AM PST Maintenance on the server yankee.unisonplatform.com is in progress.
    05.53PM PST Resolved the issue on the server yankee.unisonplatform.com

  • Date - 04/14/2017 08:53
  • Last Updated - 04/14/2017 17:55
maintenance on the server yankee.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 14/04/2017 06:13 AM PST . We are performing an emergency maintenance on server yankee.unisonplatform.com . Please hold on for further updates .
    07:01 AM PST. Maintenance still in progress. Please hold on for further updates.
    07.52 AM PST Maintenence completed. Server back online.

  • Date - 04/14/2017 06:14
  • Last Updated - 04/14/2017 07:53
Maintenance on server yankee.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 11/04/2017 07:13 AM PST . We are performing an emergency maintenance on server yankee.unisonplatform.com . Please hold on for further updates .

    11/04/2017 07:51 AM PST . Maintenance on server yankee.unisonplatform.com is still under progress . Please hold on for further updates .

    11/04/2017 09:13 AM PST . Maintenance completed. The server is up now.

  • Date - 04/11/2017 07:13
  • Last Updated - 04/11/2017 09:15
Server maintence in server : Yankee.unisonpla (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 04/03/2017 10:09: Currently your server is still under maintenance.
    04/03/2017 11.27AM PST Maintenance is going on.
    04/03/2017 01:03PM PST Server maintenance is still under progress.
    04/03/2017 02:03PM PST Maintenance still under progress.
    04/03/2017 03:10PM PST Server is up and working fine now.

  • Date - 04/03/2017 10:05
  • Last Updated - 04/03/2017 15:18
Maintenance on server yankee.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 7.14AM PST emergency maintenence on server. We will update you the status.

    02/04/2017 08:27 PST Thank you for waiting . Maintenance is still in progress . We wil update you once it has been completed.\
    02/04/2017 10.21AM PST Maintenance is going on.
    02/04/2017 11.02AM PST Thank you for wating. Server is working fine now.

  • Date - 04/02/2017 07:14
  • Last Updated - 04/02/2017 11:03
maintenance on the server yankee.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 8.57AM PST emergency maintenence on server. We will update you the status.
    9.52AM PST Maintenance on the server is in progress.
    10.30AM PST Server maintenance is going on.
    11.09AM PST Server maintenance is going on.
    11.11AM PST Server is working fine now.

  • Date - 04/01/2017 08:54
  • Last Updated - 04/01/2017 11:12
Emergency maintanance on server yankee.unison (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 03/28/2017 06:37 AM PST We are performing an emergency maintainance on server yankee.unisonplatform.com. Please hold on for updates.
    03/28/2017 06:41 AM PST Server yankee.unisonplatform.com is working fine now.

  • Date - 03/28/2017 06:37
  • Last Updated - 03/28/2017 06:44
Emergency maintanance on server yankee.unison (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 03/27/2017 05:37 PST We are performing an emergrncy maintainance on server yankee.unisonplatform.com. Please hold on for updates.

    03/27/2017 06:02 PST Thank you for waiting . Maintenance is still in progress . We wil update you once it has been completed.

    03/27/2017 06:46 PST Thank you for waiting . Maintenance is still in progress . We wil update you once it has been completed.

    03/27/2017 07:28 PST Sorry for the delay . Maintenance is still in progress . We wil update you once it has been completed.

    03/27/2017 08:17 PST Thank you for waiting . Maintenance is still in progress . We wil update you once it has been completed

    03/27/2017 08:24 PST Emergency maintanance has been completed in server yankee.unisonplatform.com. Thanks for your patience.

  • Date - 03/27/2017 05:37
  • Last Updated - 03/27/2017 08:25
Emergency maintanance on server yankee.unison (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 03/25/2017 09:08 PST We are performing an emergrncy maintainance on server yankee.unisonplatform.com. Please hold on for updates.

    03/25/2017 09:36 PST Thank you for waiting . Maintenance is still in progress . We wil update you once it has been completed.

    03/25/2017 10:12 PST Thank you for waiting . Maintenance is still in progress . We wil update you once it has been completed.

    03/25/2017 10:53 PST Thank you for waiting . Maintenance is still in progress . We wil update you once it has been completed.

    03/25/2017 11:42 PST Sorry for the delay . Maintenance is still in progress . We wil update you once it has been completed.


    03/25/2017 12:31 PST Thank you for waiting. Maintenance completed. Server back online.

  • Date - 03/25/2017 09:08
  • Last Updated - 03/25/2017 12:32
Maintence on server : clippers.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • 03/23/2017 19:44 : Maintence on the server clippers.unisonplatform.com

    03/23/2017 20:07 : server back to online

  • Date - 03/23/2017 19:44
  • Last Updated - 03/23/2017 20:07
Maintence on server : heat.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • 03/23/2017 19:48 : Maintence on the server heat.unisonplatform.com

    03/24/2017 20.05 : Server back to online

  • Date - 03/24/2017 19:48
  • Last Updated - 03/23/2017 20:06
Emergency maintenance on the server yankee.un (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 21/03/2017 06:10 AM PST . We are performing an emergency maintenance on server yankee.unisonplatform.com . Please hold on for further updates .
    21/03/2017 06:33 AM PST . Emergency maintenace has been completed on server yankee.unisonplatform.com . Thanks for your co-opeartion .

  • Date - 03/21/2017 06:09
  • Last Updated - 03/21/2017 06:34
Emergency maintanance on server yankee.unison (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 03/20/2017 06:22 PST We are performing an emergency maintanance on server yankee.unisonplatform.com. Please hold on for further updates.

    03/20/2017 06:51 PST We are currently working on this issue. Kindly hold on for further updates.

    03/20/2017 07:27 PST Maintenence still in progress. Please hold on.

    03/20/2017 07:59 PST We are currently working on this issue. Kindly hold on for further updates.

    03/20/2017 08:22 PST Emergency maintanance has been completed in server yankee.unisonplatform.com. Thanks for your patience.

  • Date - 03/20/2017 06:22
  • Last Updated - 03/20/2017 08:23
Emergency maintanance on server yankee.unison (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 03/19/2017 06:26 PST Emergency maintanance on server yankee.unisonplatform.com. We will update the result. Please hold on.

    03/19/2017 06:52 PST Emergency maintanance has been completed in server yankee.unisonplatform.com. Thanks for your patients.

  • Date - 03/19/2017 06:26
  • Last Updated - 03/19/2017 06:53
Emergency maintanance on server yankee.unison (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 03/18/2017 06:45 AM PST We are performing an emergency maintanance on server yankee.unisonplatform.com. Please hold on for further updates.

    03/18/2017 07:45 AM PST We are currently working on this issue. Kindly hold on for further updates

    03/18/2017 08:25 AM PST Emergency maintanance has been completed. Thank you for your patience.

  • Date - 03/18/2017 06:44
  • Last Updated - 03/18/2017 08:28
Emergency maintenance on the server yankee.un (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • March 17, 2017 05:55 AM PST We are performing an emegency file system check on /var partition of server yankee.unisonplatform.com . Kindly hold on for further updates .
    March 17, 2017 06:55 AM PST Thank you for waiting . Maintenance is still in progress . We wil update you once it has been completed.

    03/17/2017 07:29 AM PST We are currently working on this issue. Kindly hold on for further updates

    03/17/2017 08:00 AM PST Emergency maintanance has been completed in server yankee.unisonplatform.com. Thanks for your patients.

  • Date - 03/17/2017 05:55
  • Last Updated - 03/17/2017 08:02
File system error (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 03/15/2017 06:37 We are currently working on this issue. Kindly hold on for further updates

    03/15/2017 07:00 We are currently working on this issue. Kindly hold on for further updates

    03/15/2017 07:15 The issue has been resolved.

  • Date - 03/15/2017 06:37
  • Last Updated - 03/15/2017 07:26
File system error (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 03/14/2017 09:12 We are currently investigating on this fs error.

    03/14/2017 09:42 We are currently investigating on this fs error.

    03/14/2017 10:42 Maintenance is still in progress . Kindly hold on for further updates.

    03/14/2017 11:04 We are now working on the server. We will keep you updated. Please hold on.

    03/14/2017 11:34 The maintanence is still in progress. We will keep you updated.

    03/14/2017 12:08 We are still working on the issue. Kindly hold on for more updates.

    03/14/2017 12:41 Maintenance is still in progress . Kindly hold on for further updates.

    03/14/2017 01:50 We are now working on the server. We will keep you updated. Please hold on.

    03/14/2017 02:14 Maintenance is still in progress. We are extremely sorry for the delay causing. We will keep you updated.

    03/14/2017 02:44 Maintenance is still in progress. We are extremely sorry for the delay causing. We will keep you updated.

    03/14/2017 03:45 Server maintenance has been completed. Thank you for your co-operation.

  • Date - 03/14/2017 09:12
  • Last Updated - 03/14/2017 15:45
maintenance on the server yankee.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 10:27 PM PST Emergency maintenance on server yankee.unisonplatform. Kindly hold on. We will upadte you the status.
    10.53 PM PST The issue has been resolved. Thank you for the patience.

  • Date - 03/12/2017 22:27
  • Last Updated - 03/12/2017 22:57
Emergency maintenance on the server eagles.un (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • 07/03/2017 11:30 AM PST We are performing an emergency file system maintenance on host node of eagles.unisonplatform.com . Please hold on for further updates .
    07/03/2017 12:14 PM PST Maintenance is still in progress . Kindly hold on for further updates .
    07/03/2017 01:20 PM PST Server maintenance has been completed . Thank you for your co-operation .

  • Date - 03/07/2017 11:31 - 03/07/2017 13:29
  • Last Updated - 03/07/2017 13:30
Emergency maintenance on the server vikings.u (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • 07/03/2017 11.30 AM PST We are performing an emergency file system maintenance on host node of vikings.unisonplatform.com . Please hold on for further updates .
    07/03/2017 12.15 PM PST Maintenance is still in progress . Kindly hold on for further updates.
    07/03/2017 01:20 PM PST Server maintenance has been completed . Thank you for your co-operation

  • Date - 03/07/2017 11:24
  • Last Updated - 03/07/2017 13:30
Maintenance process on Yankee.unisonpaltform (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 03/06/2017 20:41 PST We are performing a maintenance process on Yankee.unisonpaltform. Please hold on for further updates.

    03/06/2017 21:04 PST We are performing a maintenance process on Yankee.unisonpaltform. Please hold on for further updates.

    03/06/2017 21:15 PST We are performing a maintenance process on Yankee.unisonpaltform. Please hold on for further updates.

    03/06/2017 21:27 PST We are performing a maintenance process on Yankee.unisonpaltform. Please hold on for further updates.

    03/06/2017 21:37 PST We are performing a maintenance process on Yankee.unisonpaltform. Please hold on for further updates.

    03/06/2017 21:49 PST We have completed the process successfully. Thank you for the kind patience and support.

  • Date - 03/06/2017 20:41
  • Last Updated - 03/06/2017 21:50
Emergency maintenance on the server yankee.un (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 03/06/2017 05:46 AM PST We are performing an emergency maintenance on the server yankee.unisonplatform.com. Please hold on for further updates.
    03/06/2017 06:42 AM PST We are sorry for the delay causing . Emergency maintenance is stil in progress . Kindly hold on for further updates.
    03/06/2017 06:50 AM PST We have successfully completed the maintenance process.

  • Date - 03/06/2017 05:46
  • Last Updated - 03/06/2017 06:51
mysql down in server ravens.unisonplatform.co (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • 5.58AM PST Service mysql down. We are currently working on this. Please hold on.
    6.02AM PST The issue has been resolved.

  • Date - 02/27/2017 05:57
  • Last Updated - 02/27/2017 06:04
maintenance on the server victor.unisonplatfo (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • 02/26/2017 18:23 We are performing an emergency maintenance on the server victor.unisonplatform.com. Please hold on for further updates.
    02/26/2017 19:15 Server maintenance has been completed. Thank you for your co-operation.

  • Date - 02/26/2017 18:23
  • Last Updated - 02/26/2017 19:15
Emergency Maintenance on server black2.unison (Resolved)
  • Priority - Critical
  • Affecting Server - Black2
  • 02.02AM PST We have performing an emergency maitenance on server black2.unisonplatform. We will update the status. Please hold on.
    02.16 AM PST Server maintenance has been completed. Thank you for your co-operation.

  • Date - 02/26/2017 02:00
  • Last Updated - 02/26/2017 02:18
Emergency Maintenance on server romeo.unisonp (Resolved)
  • Priority - Critical
  • Affecting Server - romeo
  • 02.11 AM PST We have performing an emergency maitenance on server romeo.unisonplatform.com. We will update the status. Please hold on.
    02.16 AM PST Server maintenance has been completed. Thank you for your co-operation.

  • Date - 02/26/2017 02:11
  • Last Updated - 02/26/2017 02:17
Emergency Maintenance on server washington.un (Resolved)
  • Priority - Critical
  • Affecting Server - Washington (LAX)
  • 09:56 AM IST We are performing an emergency maintenance on server washington.unisonplatform.com . Please hold on for more updates.
    10:09 AM PST Maintenance has been completed . Thank you for your co-operation.
    01:04 PM PST Emergency maintenance on server washington.unisonplatform is in progress . Kindly hold on for further updates.
    02:10 PM PST Maintenance is still in progress. We are extremely sorry for the delay causing. We will keep you updated.
    03:22 PM PST Emergency maintenance is still in progress . Please hold on for updates.
    04:39 PM PST Thank you for waiting . Server maintenance is still in progress . Kindly hold on for further updates.
    05:00 PM PST Server maintenance has been completed. Thank you for your co-operation.

  • Date - 01/31/2017 09:55
  • Last Updated - 01/31/2017 17:02
Emergency Maintenance on server chiefs.unison (Resolved)
  • Priority - Critical
  • Affecting Server - chiefs
  • 09:56 AM PST We are performing an emergency maintenance on server chiefs.unisonplatform.com . Please hold on for more updates.
    10:09 AM PST Maintenance has been completed . Thank you for your co-operation .
    01:08 PM PST Emergency maintenance on server chiefs.unisonplatform is in progress . Kindly hold on for further updates.
    02:10 PM PST Maintenance is still in progress. We extremely sorry for the delay causing . We will keep you updated.
    03:22 PM IST Emergency maintenance is still in progress . Please hold on for further updates.
    04:39 PM PST Thank you for waiting . Server maintenance is still in progress. Kindly hold on for further updates.
    05:00 PM PST Server maintenance has been completed . Thank you for your co-operation.

  • Date - 01/31/2017 09:57
  • Last Updated - 01/31/2017 17:01
e2ssd001.unisonplatform.com : under maintaenc (Resolved)
  • Priority - Critical
  • Affecting System - System (royals)
  • 27 January 2017, 08:34 : Server under maintaince



  • Date - 01/27/2017 08:40
  • Last Updated - 01/27/2017 08:50
Jets.unisonplatform on Network Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - jets
  • 01/20/2017 19:49 Notification: Network Maintenance is progressing on Jets.unisonplatform. Please kindly hold on.
    Notification: It has been completed.

  • Date - 01/20/2017 19:49
  • Last Updated - 01/20/2017 20:32
Mysql connection issue on server uniform.unis (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • 3.23AM PST Mysql connection issue on server uniform.unisonplatform. We are currently working on this. Will update through this thread. Please hold on.
    5.04AM PST Sorry for the delay caused. We are working on the issue.
    5.14AM PST Sorry for the delay caused. Issue fixed.

  • Date - 01/13/2017 03:22
  • Last Updated - 01/13/2017 05:16
mysql down in server eagles.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • 6.17AM PST Service mysql down. We are currently working on this. Please hold on.
    6.36AM PST The issue has been resolved. Sorry for the delay caused.

  • Date - 01/12/2017 06:15
  • Last Updated - 01/12/2017 06:37
Emergency Maintenance on zulu.unisonplatform. (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • 8:22 PM Thursday, January 5, 2017 We have performing a network level maintenance on the server. Please hold on. We will update through this thread.

    9:00 PM Thursday, January 5, 2017 Maintenance completed. Server back online. Sorry for the delay caused.

  • Date - 01/05/2017 20:21
  • Last Updated - 01/05/2017 21:02
maintenance on the server zulu.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • 6.31AM PST We have performing a network level maintenance on the server. Please hold on. We will update through this thread.
    8.21AM PST Maintenance completed. Server back online. Sorry for the delay

  • Date - 01/05/2017 06:31
  • Last Updated - 01/05/2017 08:22
maintenance on the server zulu.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • 03.02AM PST We have performing a network level maintenance on the server. Please hold on. We will update through this thread.
    4.17AM PST Maintenance still progressing. Sorry for the delay caused.
    4.33 AM PST Maintenance completed. Server back online. Sorry for the delay caused.

  • Date - 01/05/2017 03:02
  • Last Updated - 01/05/2017 04:34
Emergency Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - system
  • 8:54 PM Wednesday, January 4, 2017. We are performing a server maintenance on following servers. We are sorry for the inconvenience caused to you. We will keep update the status.

    ======================
    india.unisonplatform.com
    blue.welcomesearchers.com
    raiders.unisonplatform.com
    broncos.unisonplatform.com
    r47e.unisonplatform.com
    s4x8.unisonplatform.com
    sr27.unisonplatform.com
    s3c8.unisonplatform.com
    sierra.unisonplatform.com
    s4t9.unisonplatform.com
    s4t7.unisonplatform.com
    s4b9.unisonplatform.com
    echo.unisonplatform.com
    raptors.unisonplatform.com
    spurs.unisonplatform.com
    royals.unisonplatform.com
    whiskey.unisonplatform.com
    r3nr.unisonplatform.com
    november.unisonplatform.com
    oscar.unisonplatform.com
    golf.unisonplatform.com
    zulu.unisonplatform.com
    papa.unisonplatform.com
    alpha.unisonplatform.com
    kilo.unisonplatform.com
    hotel.unisonplatform.com
    lima.unisonplatform.com
    bravo.unisonplatform.com
    mike.unisonplatform.com
    juliet.unisonplatform.com
    saints.unisonplatform.com
    =======================

    10.15 PM PST Wednesday, January 4, 2017. Server maintenance is in progress. We are sorry for the delay causing. We will keep update the status.
    11.16 PM PST Wednesday, January 4, 2017. Server maintenance is still in progress. Kindly hold on for updates.
    11.46 PM PST Wednesday, January 4, 2017. Server maintenance is still in progress. We are extremely sorry for the delay causing . Kindly hold on for more updates.
    1:37 AM PST Thursday Sorry for the delay caused. All server back online now.

  • Date - 01/04/2017 20:53
  • Last Updated - 01/05/2017 01:42
Server maintanance (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)
  • 12/26/2016 21:14 : We are performing a DC level maintenance on multiple servers . Please kindly hold on.

    12/26/2016 22:36 : Curently maintenance is going-on at DC. Please hold on for the time being

    12/26/2016 23:40 : Server maintenance is in progress. Kindly hold on for the time being

    12/26/2016 23:57 : Server maintenance is still in progress. Kindly hold on.

    12/27/2016 00:57 : Server maintenance is still in progress. Kindly hold on.

    12/27/2016 01.50 : Server back to online.

  • Date - 12/26/2016 21:14
  • Last Updated - 01/04/2017 21:01
maintenance on the server yankee.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 12/26/2016 12:10 Performing maintence on the server. Please hold on. We will update through this thread
    12/26/2016 01.14PM Maintenence still in progress. Please hold on.
    12/26/2016 02.02PM Maintenence completd. Server ok.

  • Date - 12/26/2016 12:10
  • Last Updated - 12/26/2016 14:04
Quota maintenance on bulls.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Bulls (ASIA)
  • 12/25/2016 13:10 Since we have found an isssue with the qouta on server bulls.unisonplatform.com , a quota maintenance is currently performed. We will update you the status through this thread.

    12/25/2016 02.03PM Maitanance still in progress. We will keep you updated.

    Completed


  • Date - 12/25/2016 13:10
  • Last Updated - 12/25/2016 15:49
Quota maintenance on bulls.unisonplatform.com (Resolved)
  • Priority - Medium
  • Affecting Server - Bulls (ASIA)
  • 12:23 AM PST --Since we have found an isssue with the qouta on server bulls.unisonplatform.com , a quota maintenance is currently performed. We will update you the status through this thread.

    1:47 AM PST - the maintanence is still in progress. We will keep you updated.
    2:22 AM PST - We are now working on the server. We will keep you updated. Please hold on.
    3:30 AM PST - The maintanence is still in progress. We will keep you updated.
    4:55 AM PST - Please be note that we have corrected the issue with quota. Now the server is up and running fine.

  • Date - 12/25/2016 00:21
  • Last Updated - 12/25/2016 04:57
Maintainance on rockets.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Rockets (LAX)
  • 12/16/2016 21:40 working on rockets.unisonplatform.com
    12/16/2016 23.18 Issue has been resolved.

  • Date - 12/16/2016 21:40
  • Last Updated - 12/16/2016 21:49
Maintenance on yankee.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 11/12/2016 07:37 AM SGT We are performing an emergency maintenance on the server yankee.unisonplatform.com. Please hold on for further updates.
    11/12/2016 08:21 AM SGT Server maintenance is in progress. Kindly hold on.
    11/12/2016 08:55 AM SGT Server maintenance has been completed. Thank you for waiting.

  • Date - 12/10/2016 15:35
  • Last Updated - 12/10/2016 18:01
Server mets.unisonplatform.com down (Resolved)
  • Priority - Critical
  • Affecting Server - Mets SSD (LAX)
  • 10:37 PM Wednesday, December 7, 2016 We have a DC level Rack move being done now. We will update you the status on this thread.


    Server back online.

  • Date - 12/07/2016 22:44
  • Last Updated - 12/08/2016 01:37
server redsox.unisonplatform.com down (Resolved)
  • Priority - Critical
  • Affecting Server - Redsox SSD (LAX)
  • We are having a rack level maintainance associated with the server. We will let you know the details soon on this thread



    Server back online.

  • Date - 12/07/2016 23:08
  • Last Updated - 12/08/2016 01:36
server brewers.unisonplatform.com down (Resolved)
  • Priority - Critical
  • Affecting Server - Brewers SSD (LAX)
  • We have a rack level maintainance ongoing on with the server. We will let you know the details through this thread. Please hold on.

    12/07/2016 23:06 Server back online.

  • Date - 12/07/2016 23:06
  • Last Updated - 12/08/2016 01:01
Network issue (Resolved)
  • Priority - Critical
  • Affecting Other - Eleven2 Servers
  • 8:00 AM Saturday, 19 November 2016 Pacific Time (PT) )We are experiencing some netwrok issue on the servers and we are working on it. Pelase kindly hold on.

  • Date - 11/19/2016 07:57
  • Last Updated - 12/07/2016 23:01
maintenance on the server tango.unisonplatfor (Resolved)
  • Priority - Critical
  • Affecting Server - tango
  • 12/07/2016 20:48 We are performing an emergency maintenance on the server tango.unisonplatform.com. Please hold on for further updates.
    12/07/2016 20:48 Resolved

  • Date - 12/07/2016 20:48
  • Last Updated - 12/07/2016 22:06
maintenance on the server sm4b.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - SM4B
  • 12/07/2016 20:52 We are performing an emergency maintenance on the server sm4b.unisonplatform.com. Please hold on for further updates.
    12/07/2016 20:52 Resolved

  • Date - 12/07/2016 20:52
  • Last Updated - 12/07/2016 22:05
servers showing down (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • 12/05/2016 01:03 servers showing down we are currently working on this:

    12/05/2016 01:23 The issue has been resolved.

  • Date - 12/05/2016 01:03
  • Last Updated - 12/05/2016 01:17
Server maintanance (Resolved)
  • Priority - Critical
  • Affecting Server - browns


  • 11:40 PM Friday, 2 December 2016 we are performing a network level maintenance on the server . Pelase kindly hold on.

    11:57 PM Friday, 2 December 2016 Resolved.

  • Date - 12/02/2016 23:39
  • Last Updated - 12/02/2016 23:58
Server down (Resolved)
  • Priority - Critical
  • Affecting Server - browns
  • 2/01/2016 22:24 server showing down we are currently working on this:

    11:09 PM Thursday, 1 December 2016 we are performing a network level maintenance on the server . Pelase kindly hold on.

    12:05 AM Friday, 2 December 2016 Maitanance completed.

  • Date - 12/01/2016 22:24
  • Last Updated - 12/02/2016 00:06
Multiple servers showing down (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • 11/29/2016 08:52 Multiple servers showing down we are currently working on this:

    11/29/2016 09:22 Multiple servers showing down we are currently working on this, it will back to online soon

    11/29/2016 09:50 Multiple servers showing down we are currently working on this, it will back to online soon

    11/29/2016 10:20 Multiple servers showing down we are currently working on this, it will back to online soon

    11/29/2016 10:40 The servers are back online. Thankls for your co-operation.





  • Date - 11/29/2016 08:52 - 11/29/2016 10:40
  • Last Updated - 11/29/2016 10:55
Maintenance on bulls.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Bulls (ASIA)
  • 11:15 AM SGT 19 November 2016 : We are performing an emergency maintenance on the server bulls.unisonplatform.com. Please hold on for further updates.
    12.02 AM SGT 19 November 2016 : Server maintenance has been completed.Please have a check. Thank you for your patience and co-operation.

  • Date - 11/18/2016 19:14 - 11/18/2016 20:03
  • Last Updated - 11/18/2016 20:03
Maintenance on knicks.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Knicks (ASIA)
  • 11:15 AM SGT 19 November 2016 : We are performing an emergency maintenance on the server knicks.unisonplatform.com. Please hold on for further updates.

    11.59 AM SGT 19 November 2016 : Server maintenance has been completed.Please have a check. Thank you for your patience and co-operation.

  • Date - 11/18/2016 19:16 - 11/18/2016 20:02
  • Last Updated - 11/18/2016 20:02
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Other - Eleven2 Servers
  • 5:58 AM Friday, 18 November 2016 Pacific Time (PT)We are experiencing some netwrok issue on the servers and we are working on it. Pelase kindly hold on.
    6:30 AM Friday, 18 November 2016 Pacific Time (PT) We are experiencing some netwrok issue on the servers and we are working on it. Pelase kindly hold on.
    7:08 AM Friday, 18 November 2016 Pacific Time (PT) Issue has resolved.


  • Date - 11/18/2016 05:57
  • Last Updated - 11/18/2016 07:10
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Mets SSD (LAX)
  • 2:48 PM Thursday, Pacific Time (PT) A network maintenance is in progress.Please hold on.

    3:22 PM Thursday, 10 November 2016 Pacific Time (PT) The maintenance has been completed.


  • Date - 11/10/2016 14:45
  • Last Updated - 11/10/2016 15:23
Maintenance on ravens.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)

  • 2:51 AM PDT Tuesday, 8 November 2016 : We are performing an emergency maintenance on the server ravens.unisonplatform.com. Please hold on for further updates.




  • Date - 09/30/2016 22:08
  • Last Updated - 11/08/2016 04:09
Maintenance on ravens.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • 9:30 PM PDT. We are perfroming an emergency maintenance on the server ravens.unisonplatform.com. Please hold on for further updates.

    10:46 PM PDT. The maintenance is still in progress and will update with the status shortly.

    11:31 PM PDT. The maintenance is still going on and is expected to be completed shortly. Please wait for further updates.

    12:50 AM PDT. The maintenance is completed and the server is up now.

  • Date - 10/27/2016 10:06 - 10/27/2016 13:21
  • Last Updated - 10/27/2016 02:51
Maintanence in bravo.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - bravo
  • 5:21 PM  Wednesday, 26 October 2016 Immediate maintenance on the server bravo.unisonplatform.com . Please hold on for updates.
    5:31 PM Wednesday, 26 October 2016  The maintenance has been completed. Thanks for your co-operation.

  • Date - 10/26/2016 19:25
  • Last Updated - 10/26/2016 19:34
Maintanence in mike.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - mike
  • 5:21 PM  Wednesday, 26 October 2016 Immediate maintenance on the server  mike.unisonplatform.com. Please hold on for updates.
    5:31 PM Wednesday, 26 October 2016  The maintenance has been completed. Thanks for your co-operation.


  • Date - 10/26/2016 19:20
  • Last Updated - 10/26/2016 19:34
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Other - Network Issue
  • 11:21 AM Friday, 7 October 2016 Pacific Time (PT) We are experencing some network issues that getting reflected in some servers and the issue is currently under working stage. Please hold on

    12:05 PM Friday, 7 October 2016 Pacific Time (PT) We are experencing some network issues that getting reflected in some servers and the issue is currently under working stage. Please hold on

    12:40 PM Friday, 7 October 2016 Pacific Time (PT) We are experencing some network issues that getting reflected in some servers and the issue is currently under working stage. Please hold on

    1:12 PM Friday, 7 October 2016 Pacific Time (PT) We are experencing some network issues that getting reflected in some servers and the issue is currently under working stage. Please hold on

    1:38 PM Friday, 7 October 2016 Pacific Time (PT) We are experencing some network issues that getting reflected in some servers and the issue is currently under working stage. Please hold on

     



  • Date - 10/07/2016 13:19 - 10/07/2016 16:07
  • Last Updated - 10/19/2016 22:29
Network issue in the server (Resolved)
  • Priority - Critical
  • Affecting Server - Redsox SSD (LAX)
  • 10/04/2016 15:22 PST : We are facing a network issue in the server. Our techs are working on fixing the issue. Please wait for further updates.

    10/04/2016 15:41 PST : Work is still on and we are expecting an ETA of around 10 minutes.

    10/04/2016 15:46 PST : The issue has been resolved and the server is back online again. Thanks for your co-operation.

  • Date - 10/04/2016 15:22
  • Last Updated - 10/04/2016 15:47
Warriors.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Warriors (LAX)
  • 5:54 AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing some issues associated with warriors main IP and our DC techs are working on it. Please hold on

    6:43 AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing some issues associated with warriors main IP and our DC techs are working on it. Please hold on

    7:17AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing some issues associated with warriors main IP and our DC techs are working on it. Please hold on

    7:45AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing some issues associated with warriors main IP and our DC techs are working on it. Please hold on

    8:15AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing some issues associated with warriors main IP and our DC techs are working on it. Please hold on


    8:40AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing some issues associated with warriors main IP and our DC techs are working on it. Please hold on


    9:17AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing some issues associated with warriors main IP and our DC techs are working on it. Please hold on

    10:15 AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing some issues associated with warriors main IP and our DC techs are working on it. Please hold on

    10:30 AM Sunday, October 2, 2016 Pacific Time (PT). The issue has been resolved. Thanks for your co-operation.





  • Date - 10/02/2016 07:55
  • Last Updated - 10/02/2016 12:32
Packet Loss (Resolved)
  • Priority - Critical
  • Affecting Other - Eleven2 Servers
  • 2:17 AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing packet loss on some servers. Please kindly hold on, meanwhile our techs will resolve the issue.

    2:42 AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing packet loss on some servers. Please kindly hold on, meanwhile our techs will resolve the issue.

    2:52 AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing packet loss on some servers. Please kindly hold on, the issue will be resolved in around 10 minutes.

    3:23 AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing packet loss on some servers. Please kindly hold on, the servers will be active in few minutes.

    4:30 AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing packet loss on some servers. Please kindly hold on, the servers will be active in few minutes.

    5:02 AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing packet loss on some servers. Please kindly hold on, the servers will be active in few minutes.

    5:36 AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing packet loss on some servers. Please kindly hold on, the servers will be active in few minutes.

    5:54 AM Sunday, October 2, 2016 Pacific Time (PT) We have resolved the issue.

    8:40AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing packet loss on some servers. Please kindly hold on, meanwhile our techs will resolve the issue.

    9:17AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing packet loss on some servers. Please kindly hold on, meanwhile our techs will resolve the issue.

    10:15 AM Sunday, October 2, 2016 Pacific Time (PT) We are experiencing packet loss on some servers. Please kindly hold on, meanwhile our techs will resolve the issue.


    10:30 AM Sunday, October 2, 2016 Pacific Time (PT). The issue has been resolved. Thanks for your co-operation.

  • Date - 10/02/2016 04:16
  • Last Updated - 10/02/2016 12:32
Maintanence in tampa.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - tampa (EU)
  • 4:02 PM Wednesday, September 28, 2016  PDT    Hardware maintanence in the server tampa.unisonplatform.com  Please hold on for updates.

    4:56 PM PDT  The maintanance is still in progress. Please hold on for updates.

    5:50 PM PDT The maintanance is still in progress. Please hold on for updates.

    6:21 PM  PDT The maintenance is still in progress. Please hold on for updates.

    7:28 PM  PDT The maintenance has been completed. Thanks for your co-operation.

  • Date - 09/28/2016 18:06
  • Last Updated - 09/28/2016 21:29
Maintanence in bucks.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - bucks (EU)
  • 4:02 PM Wednesday, September 28, 2016  PDT    Hardware maintanence in the server bucks.unisonplatform.com. Please hold on for updates.


     
    4:56 PM PDT  The maintanance is still in progress. Please hold on for updates.



    5:50 PM PDT The maintanance is still in progress. Please hold on for updates.



    6:21 PM  PDT The maintenance is still in progress. Please hold on for updates.



    7:28 PM  PDT The maintenance has been completed. Thanks for your co-operation.




  • Date - 09/28/2016 18:02
  • Last Updated - 09/28/2016 21:29
Maintanence in bucks.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - bucks (EU)

  • 11:39 AM Thursday, September 22, 2016 Pacific Time (PDT) We are performing maintenance on the server  bucks.unisonplatform. Please hold on for the further updates.`

    12:12 PM Thursday, September 22, 2016 Pacific Time (PDT) We are performing maintenance on the server  bucks.unisonplatform. Please hold on for the further updates.`

    12:40 PM Thursday, September 22, 2016 Pacific Time (PDT) We are performing maintenance on the server  bucks.unisonplatform. Please hold on for the further updates.`

    01:05 PM Thursday, September 22, 2016 Pacific Time (PDT) We are performing maintenance on the server  bucks.unisonplatform. Please hold on for the further updates.`

    02:15 PM Thursday, September 22, 2016 Pacific Time (PDT) We are performing maintenance on the server  bucks.unisonplatform. Please hold on for the further updates.`

    02:42 PM Thursday, September 22, 2016 Pacific Time (PDT) We are performing maintenance on the server  bucks.unisonplatform. Please hold on for the further updates.`

    03:25 PM Thursday, September 22, 2016 Pacific Time (PDT) We are performing maintenance on the server  bucks.unisonplatform. Please hold on for the further updates.`

    03:52 PM Thursday, September 22, 2016 Pacific Time (PDT) We are performing maintenance on the server  bucks.unisonplatform. Please hold on for the further updates.`

    04:39 PM Thursday, September 22, 2016 Pacific Time (PDT) We are performing maintenance on the server  bucks.unisonplatform. Please hold on for the further updates.`

    05:37 PM Thursday, September 22, 2016 Pacific Time (PDT) We are performing maintenance on the server  bucks.unisonplatform. Please hold on for the further updates.`

    06:00 PM Thursday, September 22, 2016 Pacific Time (PDT) We are performing maintenance on the server  bucks.unisonplatform. Please hold on for the further updates.`

    06:44 PM  Thursday, September 22, 2016 Pacific Time (PDT) Maintenance is in progress. Please hold on for the further updates.

    08:00 PM  Thursday, September 22, 2016 Pacific Time (PDT) Maintenance is in progress. Please hold on for the further updates.

    08:15 PM  Thursday, September 22, 2016 Pacific Time (PDT) The maintenance has been completed. Thanks for your co-operation.






  • Date - 09/22/2016 13:40
  • Last Updated - 09/22/2016 22:16
Maintanence in tampa.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - tampa (EU)

  • 11:40 AM Thursday, September 22, 2016 Pacific Time (PDT)  We are performing maintenance on the server tampa.unisonplatform. Please kindly hold on further updates

    12:13 PM  Thursday, September 22, 2016 Pacific Time (PDT)  We are performing maintenance on the server tampa.unisonplatform. Please kindly hold on further updates

    12:40 PM  Thursday, September 22, 2016 Pacific Time (PDT)  We are performing maintenance on the server tampa.unisonplatform. Please kindly hold on further updates

    1:05 PM  Thursday, September 22, 2016 Pacific Time (PDT)  We are performing maintenance on the server tampa.unisonplatform. Please kindly hold on further updates

    2:09 PM Thursday, September 22, 2016 Pacific Time (PDT)  Completed the server maintenance of tampa.unisonplatform successfully.

  • Date - 09/22/2016 13:42
  • Last Updated - 09/22/2016 16:11
Mysql maintenance in server bucks (Resolved)
  • Priority - Critical
  • Affecting Server - bucks (EU)
  • 09/21/2016 01:32  We are currently performing a mysql maintenance in the server. It may take a few hours to complete the maintenance. Please wait for further updates.

    09/21/2016 02:24 Maintenance is in progress. Kindly hold on for further updates.

    09/21/2016 03:14 Maintenance is in progress. Kindly hold on for further updates.

    09/21/2016 05:14 Maintenance is in progress. Kindly hold on for further updates.


    09/21/2016 06:27 Maintenance is in progress. Kindly hold on for further updates.

    09/21/2016 09:16 Maintenance is in progress. Kindly hold on for further updates.

    09/21/2016 11:09 Maintenance is in progress. Kindly hold on for further updates.

    09/21/2016 11:09 Maintenance is in progress. Kindly hold on for further updates.

    09/22/2016 00:19 Maintenance is in progress. Kindly hold on for further updates.


    09/22/2016 02:06 Maintenance is in progress. Kindly hold on for further updates.

    09/22/2016 04:00 Maintenance is in progress. Kindly hold on for further updates.


    09/22/2016 06:00 Maintenance completed.

  • Date - 09/21/2016 01:32
  • Last Updated - 09/21/2016 19:38
Mysql maintenance in server tampa (Resolved)
  • Priority - Critical
  • Affecting Server - tampa (EU)
  • 09/21/2016 01:32  We are currently performing a mysql maintenance in the server. It may take a few hours to complete the maintenance. Please wait for further updates.

    09/21/2016 02:24 Maintenance is in progress. Kindly hold on for further updates.

    09/21/2016 03:14 Maintenance is in progress. Kindly hold on for further updates.

    09/21/2016 05:14 Maintenance is in progress. Kindly hold on for further updates.

    09/21/2016 06:27 Maintenance is in progress. Kindly hold on for further updates.

    09/21/2016 09:16 Maintenance is in progress. Kindly hold on for further updates.

    09/21/2016 10:14 The mysql restoration is progress in the server. Kindly hold on for further updates.

    09/21/2016 11:09 Mysql restoration has been completed. The sites are loading fine.Please have a check.

  • Date - 09/21/2016 01:32
  • Last Updated - 09/21/2016 11:10
EU Datacenter (Resolved)
  • Priority - Critical
  • Affecting Other - EU Datacenter
  • We are currently experiencing a network outage in our EU location. We're working on resolving this as soon as possible.

  • Date - 09/19/2016 19:39 - 09/19/2016 19:40
  • Last Updated - 09/19/2016 19:40
Maintanence in bulls.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Bulls (ASIA)
  • 08/31/2016 11:46  The server is under maintenance. Your patience is much appreciated in this regard.

    08/31/2016 12:04 Server maintenance is still in progress. Wait for further updates.

    08/31/2016 12:47 Server maintenance has been completed and the server is back online.

  • Date - 08/31/2016 11:46
  • Last Updated - 08/31/2016 12:48
Maintanence in knicks.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Knicks (ASIA)
  • knicks.unisonplatform.com   The server is under maintenance. Your patience is much appreciated in this regard.

    08/31/2016 12:04 Server maintenance is still in progress. Wait for further updates.

    08/31/2016 12:47 Server maintenacen has been completed and the server is back online.

  • Date - 08/31/2016 11:49
  • Last Updated - 08/31/2016 12:47
Serve (Resolved)
  • Priority - Critical
  • Affecting Server - Bulls (ASIA)
  • 08/31/2016 11:45

  • Date - 08/31/2016 11:45 - 08/31/2016 11:46
  • Last Updated - 08/31/2016 11:45
Apache Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Nets (LAX)
  • We are currently investigating an issue invloving Apache on our nets.unisonplatform.com server.

    We will post updates as avaliable here, please stay tuned to this thread for updates.  If possible please refrain from submiting support tickets if you belive this is the issue you are experince as we will post all relevant information for you here.

    Thank you for your patience.

  • Date - 08/18/2016 12:15
  • Last Updated - 08/26/2016 14:03
Packet loss on Europe server (Resolved)
  • Priority - Critical
  • Affecting System - Packet loss on all AMS servers.
  • 7:10 AM PST ; We are experiiecing  100 percentage packet loss on all amsterdam servers due to network issue. Working on resolving the issue.
    7:40 AM PST : Working  with the Dc tehs now.
    8:00 AM PST :  Still working with Dc team Eta is 20 minutes.
    8:30 AM PST : Still working with Dc team
    9:10 AM PST  :  We have isolated the issue now. We expect to resolve the issue in 10 Minutes.

    9:46 AM PST : We are switching our our core switch  and connecting things to a secondary core switch . We expect to  resolve the issue in 30 minutes. Sorry for the inconvenience caused to you. Please hold on for more updates.

    10:15 AM PST : The switch replacement is still in progress and we will let you know once it gets completed. Please hold on for the time being.

    11:03 AM PST: The replacement of swich is still in progress and once it gets completed we will update you. Kindly hold on.

    11:43 AM PST : Our core switches have been swapped but that doesn't appear to be the issue. The issue appears to be that the fibers that connect to the ISPs are either down or went bad. The datacenter is checking on it. We cant specify an ETA now. However we are trying hard to get everything back in position.

    12:35 PM PST : We are currently working on the issue with utmost priority and will update you shortly. Please hold on.

    1:01 PM PST : The dc and our operations staff are working toward the resolution now and we anticipate it will be 20 minutes to be back operational. Please hold on for more updates. And sorry for the inconvenience caused .

    1:37 PM PST: The dc and our operations staff are still  working on the issue. Please hold on for more updates.

    2:10 PM PST : The dc and our operations staff are still  working on the issue. Please hold on for more updates.

    2:48 PM PST: We are currently working on the issue with utmost priority and will update you shortly. Please hold on.

    3:26 PM PST : The dc and our operations staff are working toward the resolution .Please hold on for more updates.

    3:56 PM PST: Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    4:09 PM PST: We  are able to save the switches and our operation staffs are working on  reconfiguring the switches. We will keep you posted. Please hold on.

    4:58 PM PST: Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    5:49 PM PST: Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    6:25 PM PST:Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    6:53 PM PST:7:10 AM PST ; We are experiiecing  100 percentage packet loss on all amsterdam servers due to network issue. Working on resolving the issue.
    7:40 AM PST : Working  with the Dc tehs now.
    8:00 AM PST :  Still working with Dc team Eta is 20 minutes.
    8:30 AM PST : Still working with Dc team
    9:10 AM PST  :  We have isolated the issue now. We expect to resolve the issue in 10 Minutes.

    9:46 AM PST : We are switching our our core switch  and connecting things to a secondary core switch . We expect to  resolve the issue in 30 minutes. Sorry for the inconvenience caused to you. Please hold on for more updates.

    10:15 AM PST : The switch replacement is still in progress and we will let you know once it gets completed. Please hold on for the time being.

    11:03 AM PST: The replacement of swich is still in progress and once it gets completed we will update you. Kindly hold on.

    11:43 AM PST : Our core switches have been swapped but that doesn't appear to be the issue. The issue appears to be that the fibers that connect to the ISPs are either down or went bad. The datacenter is checking on it. We cant specify an ETA now. However we are trying hard to get everything back in position.

    12:35 PM PST : We are currently working on the issue with utmost priority and will update you shortly. Please hold on.

    1:01 PM PST : The dc and our operations staff are working toward the resolution now and we anticipate it will be 20 minutes to be back operational. Please hold on for more updates. And sorry for the inconvenience caused .

    1:37 PM PST: The dc and our operations staff are still  working on the issue. Please hold on for more updates.

    2:10 PM PST : The dc and our operations staff are still  working on the issue. Please hold on for more updates.

    2:48 PM PST: We are currently working on the issue with utmost priority and will update you shortly. Please hold on.

    3:26 PM PST : The dc and our operations staff are working toward the resolution .Please hold on for more updates.

    3:56 PM PST: Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    4:09 PM PST: We  are able to save the switches and our operation staffs are working on  reconfiguring the switches. We will keep you posted. Please hold on.

    4:58 PM PST: Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    5:49 PM PST: Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    6:25 PM PST:Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    6:53 PM PST:Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    7:20 PM PST:Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    8.07 PM PST:Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    PM PST:7:10 AM PST ; We are experiiecing  100 percentage packet loss on all amsterdam servers due to network issue. Working on resolving the issue.
    7:40 AM PST : Working  with the Dc tehs now.
    8:00 AM PST :  Still working with Dc team Eta is 20 minutes.
    8:30 AM PST : Still working with Dc team
    9:10 AM PST  :  We have isolated the issue now. We expect to resolve the issue in 10 Minutes.

    9:46 AM PST : We are switching our our core switch  and connecting things to a secondary core switch . We expect to  resolve the issue in 30 minutes. Sorry for the inconvenience caused to you. Please hold on for more updates.

    10:15 AM PST : The switch replacement is still in progress and we will let you know once it gets completed. Please hold on for the time being.

    11:03 AM PST: The replacement of swich is still in progress and once it gets completed we will update you. Kindly hold on.

    11:43 AM PST : Our core switches have been swapped but that doesn't appear to be the issue. The issue appears to be that the fibers that connect to the ISPs are either down or went bad. The datacenter is checking on it. We cant specify an ETA now. However we are trying hard to get everything back in position.

    12:35 PM PST : We are currently working on the issue with utmost priority and will update you shortly. Please hold on.

    1:01 PM PST : The dc and our operations staff are working toward the resolution now and we anticipate it will be 20 minutes to be back operational. Please hold on for more updates. And sorry for the inconvenience caused .

    1:37 PM PST: The dc and our operations staff are still  working on the issue. Please hold on for more updates.

    2:10 PM PST : The dc and our operations staff are still  working on the issue. Please hold on for more updates.

    2:48 PM PST: We are currently working on the issue with utmost priority and will update you shortly. Please hold on.

    3:26 PM PST : The dc and our operations staff are working toward the resolution .Please hold on for more updates.

    3:56 PM PST: Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    4:09 PM PST: We  are able to save the switches and our operation staffs are working on  reconfiguring the switches. We will keep you posted. Please hold on.

    4:58 PM PST: Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    5:49 PM PST: Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    6:25 PM PST:Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    6:53 PM PST:7:10 AM PST ; We are experiiecing  100 percentage packet loss on all amsterdam servers due to network issue. Working on resolving the issue.
    7:40 AM PST : Working  with the Dc tehs now.
    8:00 AM PST :  Still working with Dc team Eta is 20 minutes.
    8:30 AM PST : Still working with Dc team
    9:10 AM PST  :  We have isolated the issue now. We expect to resolve the issue in 10 Minutes.

    9:46 AM PST : We are switching our our core switch  and connecting things to a secondary core switch . We expect to  resolve the issue in 30 minutes. Sorry for the inconvenience caused to you. Please hold on for more updates.

    10:15 AM PST : The switch replacement is still in progress and we will let you know once it gets completed. Please hold on for the time being.

    11:03 AM PST: The replacement of swich is still in progress and once it gets completed we will update you. Kindly hold on.

    11:43 AM PST : Our core switches have been swapped but that doesn't appear to be the issue. The issue appears to be that the fibers that connect to the ISPs are either down or went bad. The datacenter is checking on it. We cant specify an ETA now. However we are trying hard to get everything back in position.

    12:35 PM PST : We are currently working on the issue with utmost priority and will update you shortly. Please hold on.

    1:01 PM PST : The dc and our operations staff are working toward the resolution now and we anticipate it will be 20 minutes to be back operational. Please hold on for more updates. And sorry for the inconvenience caused .

    1:37 PM PST: The dc and our operations staff are still  working on the issue. Please hold on for more updates.

    2:10 PM PST : The dc and our operations staff are still  working on the issue. Please hold on for more updates.

    2:48 PM PST: We are currently working on the issue with utmost priority and will update you shortly. Please hold on.

    3:26 PM PST : The dc and our operations staff are working toward the resolution .Please hold on for more updates.

    3:56 PM PST: Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    4:09 PM PST: We  are able to save the switches and our operation staffs are working on  reconfiguring the switches. We will keep you posted. Please hold on.

    4:58 PM PST: Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    5:49 PM PST: Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    6:25 PM PST:Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    6:53 PM PST:Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    7:20 PM PST:Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    8.07 PM PST:Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    8.35 PM PST: Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    9:16 PM PST :  Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    9:50 PM PST :  Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    10:16 PM PST :  Our staff are currently working  on the issue to resolve it and will update you at the earliest. Kindlty hold on for the time being.

    10:39 PM PST : All the services are up and running fine.







  • Date - 08/07/2016 09:15
  • Last Updated - 08/08/2016 03:08
Issue with cpanel license (Resolved)
  • Priority - Critical
  • 07/28/2016 10:48 We are facing some issues with cpanel license and our management team is working regarding this. Kindly wait for further updates.

    Thanks for your co-operation. The issue has been resolved.

  • Date - 07/28/2016 10:48
  • Last Updated - 07/28/2016 11:56
maintanence on jets.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - jets
  • 8:25 PM PST Wednesday, July 20, 2016 Server maintanence is going on in the server and once it gets completed we will update you. Please hold on for further updates.

    8:59 PM  Maintanence is going on . Please  hold on for more updates.

    9:20 PM Issue with mysql service on the server. Our senioe techs are working on it. Please hold on for more updates.

    10:10 PM Our senior techs are still working on the  issue with mysql service . Please hold on for more updates.


    11:03 PM Senior techs are still working on the issue. Please hold on for more updates.

    11:26 PM The issue has been resolved. Thank you.

  • Date - 07/20/2016 22:27
  • Last Updated - 07/21/2016 01:27
maintanence on SB5Y.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - SB5Y
  • 8:30 PM PST Wednesday, July 20, 2016 Server maintancence is going on in the server and once it gets completed we will update you. Please hold on for further updates.


    8:58 PM The server maintance has been completed. Thank you.

  • Date - 07/20/2016 22:30
  • Last Updated - 07/20/2016 22:59
maintanence on gaints.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - giants
  • 8:29 PM  PST Wednesday, July 20, 2016 Server maintancence is going on in the server and once it gets completed we will update you. Please hold on for further updates.


    8:58 PM The server maintance has been completed. Thank you.

  • Date - 07/20/2016 22:28
  • Last Updated - 07/20/2016 22:59
Maintanence on quebec.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - quebec
  • 8:25 PM Wednesday, July 20, 2016 Server maintancence is going on in the server and once it gets completed we will update you. Please hold on for further updates.

    8:58 PM The server maintance has been completed. Thank you.


  • Date - 07/20/2016 22:24
  • Last Updated - 07/20/2016 22:59
Servers Down (Resolved)
  • Priority - Critical
  • Affecting System - Asian Servers are down currently.
  • Hi,


    07/15/2016 14:39 All our Asian Servers are down currently. We are checking with the DC now. Wait for further updates.

    Thanks for your co-operation. The servers are back online.

  • Date - 07/15/2016 14:39
  • Last Updated - 07/15/2016 15:10
major server maintainance in progress (Resolved)
  • Priority - Critical
  • Affecting System - We have a major server maintainance on the servers
  • Hi ,
     We have a major server maintainance  on our servers. We will keep you posted regarding the status.

    The Issue has been fixed. All servers are up and working fine.

  • Date - 07/14/2016 19:41
  • Last Updated - 07/14/2016 20:07
Network issue for the server eagles.unisonpla (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)

  • 07/09/2016 13:28  We have packet loss reported for the server. We have contacted the DC. We will update you the details soon in this thread.

    07/09/2016 13:58 The server is back online now.

  • Date - 07/09/2016 13:28 - 07/09/2016 14:02
  • Last Updated - 07/09/2016 14:02
Network issue for the server vikings (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • Hi,

    07/09/2016 13:00  We have packet loss reported for the server. We have contacted the DC. We will update you the details soon in this thread.

    07/09/2016 13:30 We are still working on the issue. Your patience is much appreciated in this regard.

    07/09/2016 13:45  The server is back online now.

  • Date - 07/09/2016 13:13 - 07/09/2016 14:01
  • Last Updated - 07/09/2016 14:01
Server upgrade on zulu.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • 06/23/2016 21:42 We are performing server upgrade on zulu.unisonplatform.com. Please wait for updates.

    06/23/2016 22:30 The upgrade has been completed. Thanks for your co-operation.

  • Date - 06/23/2016 21:42
  • Last Updated - 06/23/2016 22:30
Emergency Maintenance ns2.eleven2 (Resolved)
  • Priority - Critical
  • Affecting Other - ns2.eleven2
  • 4:46 AM We are doing a emergency maintenance on ns2.eleven2

    7:11 AM  Now everything is fine. Thank you.

  • Date - 06/21/2016 06:51
  • Last Updated - 06/21/2016 09:18
Emergency Maintenance ns101.eleven2 (Resolved)
  • Priority - Critical
  • Affecting System - ns101.eleven2
  • 4:46 AM We are doing a emergency maintenance on ns101.eleven2

    7:11 AM  Now everything is fine. Thank you.

  • Date - 06/21/2016 06:39
  • Last Updated - 06/21/2016 09:18
Bravo.unisonplatform File Sync (Resolved)
  • Priority - High
  • Affecting Server - bravo
  • Dear Customers on Bravo

    During yesterday's system maintenance and upgrade, many files were not synced from the old server. We are currently re-syncing data between the old server and the new server to make sure all data is completely transferred. We will keep you updated regarding the status of sync. We appreciate your patience in the meantime.

    Best Regards,

    Eleven2


    12:36 AM Saturday, June 11, 2016 : Sync is still in progess. Please hold on for further updates.

     2:50 AM   Saturday, June 11, 2016 : Sync is still in progess. Please hold on for further updates.

    5:43 AM    Saturday, June 11, 2016 : Sync is still in progess. Please hold on for further updates.

    8:08 AM   Saturday, June 11, 2016 : Sync is still in progess. Please hold on for further updates.

    10:09 AM  Saturday, June 11, 2016 : Sync is still in progess. Please hold on for further updates.

    11.06 AM Saturday, June 11, 2016 : Sync is still in progess. Please hold on for further updates.



    1:10 PM  Saturday, June 11, 2016 : Sync is still in progess. Please hold on for further updates.

    1:50 PM  Saturday, June 11, 2016 : Sync is still in progess. Please hold on for further updates.

    2:44 PM  Saturday, June 11, 2016 : Sync is still in progess. Please hold on for further updates.

    3.50 PM Saturday, June 11, 2016 : Sync is still in progess. Please hold on for further updates.

    5:10 PM Saturday, June 11, 2016 : Sync is still in progess. Please hold on for further updates.

    6:01 PM Saturday, June 11, 2016 : Sync is still in progess. Please hold on for further updates.

    6:58 PM Saturday, June 11, 2016 : Sync is in progress, Kindly hold on for further updates .

    10:23 PM Saturday  June 11 2016 Sync is still in progress. Kindly hold on for further updates.

    11:51 PM Saturday, June 11, 2016 Pacific Time (PT) : Sync is in progress.

    00:54 AM Sunday, June 12, 2016 Sync is in progress. Kindly hold on for further updates.

    10: 01 AM Sunday, June 12, 2016 Sync is in progress. Kindly hold on for further updates.

    11:07 AM  Sunday, June 12, 2016 Sync is in progress. Kindly hold on for further updates.

    12:46 PM Sunday, June 12, 2016Sync is in progress. Kindly hold on for further updates.

    1:26 PM Sunday, June 12, 2016Sync is in progress. Kindly hold on for further updates.

    3.00 PM Sunday, June 12, 2016Sync is in progress. Kindly hold on for further updates.

    4:27 PM Sunday, June 12, 2016Sync is in progress. Kindly hold on for further updates.

    5:47 PM Sunday, June 12, 2016Sync is in progress. Kindly hold on for further updates.

    9:34 PM Sunday, June 12  2016Sync is in progress. Kindly hold on for further updates.

    9:49 PM  Sunday, June 12  2016 Sync is in progress and upto oc is in progress. Please hold on for further updates

    11:59 PM Sunday, June 12  201
    Sync is in progress and upto on is in progress. Please hold on for further updates

    3:29 AM Monday, June 13, 2016  Sync is in progress. Please hold on for further updates

    05:07 AM Monday, June 13, 2016  Sync is in progress. Please hold on for further updates

    08:31 AM  Monday, June 13, 2016  Sync is in progress. Please hold on for further updates

    9:45 AM  Monday, June 13, 2016  Sync is in progress. Please hold on for further updates

    10:42 AM Monday, June 13, 2016  Sync is in progress. Please hold on for further updates

    1:53 PM Monday, June 13, 2016  Sync is in progress. Please hold on for further updates


    2:55 PM Monday, June 13, 2016  Sync is in progress. Please hold on for further updates

    4:58 PM Monday, June 13, 2016  Sync is in progress. Please hold on for further updates

    7:24 PM Monday, June 13, 2016  Sync is in progress. Please hold on for further updates

    9:36 PM Monday, June 13, 2016  Sync is in progress. Please hold on for further updates

    1:25 AM Tuesday June 14, 2016 Sync is in progress. Please hold on for further updates

    9:16 AM Tuesday, June 14, 2016 Sync is in progress. Please hold on for further updates
    8:06 PM  Tuesday, June 14, 2016 Sync is in progress. Please hold on for further updates 

    9:30 PM Tuesday, June 14, 2016   Sync is in progress. Please hold on for further updates 

    12:19 AM Wednesday June 15 
    Sync is in progress. Please hold on for further updates

    3:08 AM  Wednesday June 15  Sync is in progress. Please hold on for further updates

    5:32 AM  Wednesday June 15  Sync is in progress. Please hold on for further updatesSync is in progress. Please wait for further updates.Sync is in progress. Please hold on for further updatesSync is in progress. Please hold on for further updates 5:32 AM  Wednesday June 15  Sync is in progress. Please hold on for further updates 5:32 AM  Wednesday June 15  Sync is in progress. Please hold on for further updates <

  • Date - 06/10/2016 23:09
  • Last Updated - 06/21/2016 06:51
Emergency Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - bravo
  • We are stopping services on the server to let the raid rebuild complete.  Once completed we will swap to a new server.

    The issue has been resolved. Thank you

  • Date - 06/09/2016 21:50
  • Last Updated - 06/10/2016 03:43
Server upgrade of the server mike.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - mike
  • 8:12 PM PST June 9   We are performing the server upgrade. Once it gets completed we will update you

    9:05 PM PST  The server upgrade is on progress. Please hold on for more updates.

    9:46 PM PST The server upgrade has been completed. Thank you

  • Date - 06/09/2016 22:11
  • Last Updated - 06/09/2016 23:46
Network issue in amsterdam servers. (Resolved)
  • Priority - Critical
  • Affecting Other - All amsterdam servers
  • 11:28 AM June 9, 2016 There is a network issue in  amsterdam servers. We are working on it.

    12.05 PM We are working on the issue. Please hold on for more updates.

    12.40 PM We are working on the issue. Please hold on for more updates.

    1:18 PM  We are working on the issue. Please hold on for more updates.

    1.45PM  We are working on the issue. Please hold on for more updates.

    2:12 PM Issue got resolved. Now every thing working fine.


  • Date - 06/09/2016 13:26
  • Last Updated - 06/09/2016 16:14
Mysql service issue on bravo.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - bravo

  • 10:32 AM  7 June 2016  Mysql crash on the server bravo.unisonplatform.com . Our technical staff is restoring the database . Please hold on for more updates.

    11: 36 Am We are working on the issue. Please hold on for more updates.

    12:54 PM We are working on the issue. Please hold on for more updates.

    2.13 PM  We are working on the issue. Please hold on for more updates.

    3.05  PM We are working on the issue. Please hold on for more updates.

    4:51 PM We are working on the issue. Please hold on for more updates.

  • Date - 06/07/2016 12:30
  • Last Updated - 06/09/2016 13:26
Mysql service issue on lima.unisonplatform.co (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • 8:33 AM 26 May 2016 Mysql service issue on the server. Our technical team is working diligently to mitigate the issue. Please hold on for more updates.

    9:12 AM We are working on the issue. Please hold on for more updates.

    9:35 AM We are working on the issue. Please hold on for more updates.

    10:07 AM We are working on the issue. Please hold on for more updates.

    10.40 AM The issue has been resolved. Thanks for your co-operation.

  • Date - 05/26/2016 10:33
  • Last Updated - 05/26/2016 12:58
MySQL down in lima (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • 10:20 PM PST MySQL is suddently went down in the server. We are currently working on the issue.

    11:30 PM PST The issue has been fixed now

  • Date - 05/26/2016 00:19 - 05/26/2016 01:37
  • Last Updated - 05/26/2016 01:37
Maintenance in server india (Resolved)
  • Priority - Critical
  • Affecting Server - india
  • 10:30 PM PST The MySQL of ther server is down as the server is under maintenance. We will keep you updated in the forum.

    11:30 PM PST The maintenance has been Finished.

  • Date - 05/26/2016 00:27 - 05/26/2016 01:37
  • Last Updated - 05/26/2016 01:36
Network Maintenance 830pm PST - 1030pm PST (Resolved)
  • Priority - High
  • Affecting Other - india.unisonplatform.com, hotel.unisonplatform.com, lima.unisonplatform.com. echo.unisonplatform
  • Scheduled network maintenance for servers india.unisonplatform.com, hotel.unisonplatform.com, lima.unisonplatform.com. echo.unisonplatform.

    Maintenance window will last from 830pm PST - 1030pm PST

    Services Impacted: Webserver

  • Date - 05/25/2016 20:39 - 05/25/2016 23:37
  • Last Updated - 05/25/2016 22:39
Network maintanence on bulls.unisonplatform. (Resolved)
  • Priority - Critical
  • Affecting Server - Bulls (ASIA)
  • 7:57 AM 25 May 2016 Network maintanence is undergoing on the server bulls.unisonplatform.com. Please hold on for more updates.

    8:09 AM The issue have been resolved. Thank you.

  • Date - 05/25/2016 09:57
  • Last Updated - 05/25/2016 10:09
Network maintanence on knicks.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - Knicks (ASIA)
  • 25 May 2016 7:57 AM  Network maintanence is undergiong on the server. Please hold on for more updates.

    8:09 AM The issue have been resolved. Thank you.

  • Date - 05/25/2016 10:00
  • Last Updated - 05/25/2016 10:09
Network maintenance on blue, juliet and kilo (Resolved)
  • Priority - Critical
  • Affecting System - blue, juliet and kilo
  • We are performing network and system maintenance--customers could experience a brief delay accessing their sites.

    The network and system maintenance has completed. Thank you.

  • Date - 05/17/2016 22:22
  • Last Updated - 05/18/2016 05:40
Network issue on zulu.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • 10:42 AM PST 13 May 2016 Network issue on the server. All services impacted. Our network team is working diligently to mitigate the attack. More updates will follow as they become available

    10:56 AM PST We are doing fsck on /var of the server zulu.unisonplatform.com. Please hold on for more updates.

    11:14 AM PST We are doing fsck on /home. Please hold on for more updates

    12:12 PM PST We are still working on it. Please hold on for more updates.

    1:05 PM PST FSCK Is still going on. Please hold on for more updates.

    2:27 PM PST FSCK is still in progress. Kindly hold on for more updates.

    2:42 PM PST FSCK has been completed. Thank you

  • Date - 05/13/2016 12:41
  • Last Updated - 05/13/2016 16:44
Network issue on zulu.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • 9:31 AM PST Network issue on the server. All services impacted. Our network team is working diligently to mitigate the attack. More updates will follow as they become available

    10:04 AM PST The issue has been resolved. Thank you.

  • Date - 05/13/2016 11:28
  • Last Updated - 05/13/2016 12:04
DDOS attack in Clippers (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • 06:00 AM PST We are facing attack to the server, hence we have placed a mitogation device in the server to filter all traffic to the server. The issue will be resolved as soon as possible.

    08:00 AM PST We are still working on this issue and we will keep you updated.

    10:00 AM PST We are still working on this issue and we will keep you updated.

    11:08 AM AM PST We are still working on the issue. Please hold on for more updates.

    12:00 PM PST We are still working on the issue and will get back to you for more updates.

    1:04 PM PST We are still working on this issue and we will keep you updated.

    3:06 PM PST We are still working on the issue. Please hold on for more updates.

    4:19 PM PST We are still working on the issue. Please hold on for more updates.

    6:39 PM  PST  We are still working on the issue. Please hold on for more updates.

    7:02 PM PM  PST  We are still working on the issue. Please hold on for more updates.

     7:51 PM The issue is fixed now and the server is back online.


  • Date - 05/11/2016 08:00 - 05/12/2016 07:47
  • Last Updated - 05/11/2016 21:52
Network issue in the server nuggets.unisonpla (Resolved)
  • Priority - Critical
  • Affecting Server - Nuggets (ASIA)
  • 05/09/2016 23:56   Network issue for the server nuggets.unisonplatform.com. Kindly hold on for further updates.

    00:30 AM  We are still working on the issue. Kindly hold on for more updates.

    01:00 AM  We are still working on the issue. Kindly hold on for more updates.

    01:30 AM We are still working on the issue. Kindly hold on for more updates.

    02:00 AM We are still working on the issue. Kindly hold on for more updates.

    02:40 AM We are still working on the issue. Kindly hold on for more updates.

    02:50 AM  The issue is fixed now and the server is back online.

  • Date - 05/09/2016 23:56 - 05/10/2016 03:35
  • Last Updated - 05/10/2016 03:35
Network issue for the server jazz.unisonpla (Resolved)
  • Priority - Critical
  • Affecting Server - Jazz (ASIA)
  • 05/09/2016 23:58      Network issue for the server jazz.unisonplatform.com. Kindly hold on for further updates.

    00:30 AM  We are still working on the issue. Kindly hold on for more updates.

    01:00 AM  We are still working on the issue. Kindly hold on for more updates.

    01:30 AM We are still working on the issue. Kindly hold on for more updates.

    02:00 AM We are still working on the issue. Kindly hold on for more updates.

    02:40 AM We are still working on the issue. Kindly hold on for more updates.

    02:50 AM  The issue is fixed now and the server is back online.

  • Date - 05/09/2016 23:58 - 05/10/2016 03:35
  • Last Updated - 05/10/2016 03:35
Network issue in the server uniform.unisonpl (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • 05/9/2016 9:12 AM PST Network issue for the server uniform.unisonplatform.com. Kindly hold on for further updates.

    11:15 AM  PST We are working on the issue. Please hold on for more updates.

    12:05 PM  PST We are still working on the issue. Kindly hold on for more updates.


    2:01 PM PST Working on network issue. Please hold on for more updates.

    3:35 PM PST We are still working on the issue. Kindly hold on for more updates.

    4:10 PM  We are still working on the issue. Kindly hold on for more updates.

    07:00 PM  We are still working on the issue. Kindly hold on for more updates.

    07:10 PM  We are still working on the issue. Kindly hold on for more updates.

    07:40 PM  We are still working on the issue. Kindly hold on for more updates.

    08:10 PM We are still working on the issue. Kindly hold on for more updates.

    08:40 PM We are still working on the issue. Kindly hold on for more updates.

    09:20 PM  We are still working on the issue. Kindly hold on for more updates.

    09:30 PM  The issue is fixed now and the server is back online.

  • Date - 05/09/2016 11:19 - 05/10/2016 03:35
  • Last Updated - 05/10/2016 03:34
Network issue in the server bills.unisonplat (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • 05/9/2016 9:12 AM PST Network issue for the server bills.unisonplatform.com. Kindly hold on for further updates.

    11:15 AM  PST We are working on the issue. Please hold on for more updates.

    12:05 PM  PST We are still working on the issue. Kindly hold on for more updates.

    2:01 PM PST Working on network issue. Please hold on for more updates.

    3:35 PM PST We are still working on the issue. Kindly hold on for more updates.

    4:10 PM  We are still working on the issue. Kindly hold on for more updates.

    07:00 PM  We are still working on the issue. Kindly hold on for more updates.

    07:10 PM  We are still working on the issue. Kindly hold on for more updates.

    07:40 PM  We are still working on the issue. Kindly hold on for more updates.

    08:10 PM We are still working on the issue. Kindly hold on for more updates.

    08:40 PM We are still working on the issue. Kindly hold on for more updates.

    09:20 PM  We are still working on the issue. Kindly hold on for more updates.

    09:30 PM  The issue is fixed now and the server is back online.

  • Date - 05/09/2016 11:13 - 05/10/2016 04:16
  • Last Updated - 05/10/2016 03:34
Network issue in the server heat.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • 05/9/2016 9:12 AM PST Network issue for the server heat.unisonplatform.comKindly hold on for further updates.

    11:15 AM  PST We are working on the issue. Please hold on for more updates.
    12:05 PM  PST We are still working on the issue. Kindly hold on for more updates.

    2:01 PM PST Working on network issue. Please hold on for more updates.

    3:35 PM PST We are still working on the issue. Kindly hold on for more updates.

    4:10 PM  We are still working on the issue. Kindly hold on for more updates.

    07:00 PM  We are still working on the issue. Kindly hold on for more updates.

    07:10 PM  We are still working on the issue. Kindly hold on for more updates.


    07:40 PM  We are still working on the issue. Kindly hold on for more updates.

    08:10 PM We are still working on the issue. Kindly hold on for more updates.


    08:40 PM We are still working on the issue. Kindly hold on for more updates.

    09:20 PM  We are still working on the issue. Kindly hold on for more updates.

    09:30 PM  The issue is fixed now and the server is back online.

  • Date - 05/09/2016 11:17 - 05/10/2016 04:16
  • Last Updated - 05/10/2016 03:34
Network issue in the server clippers.unisonpl (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • 05/9/2016 9:12 AM PST Network issue in the  server clippers.unisonplatform.com. Kindly hold on for further updates.

    11:15 AM  PST We are working on the issue. Please hold on for more updates.

    12:05 PM  PST We are still working on the issue. Kindly hold on for more updates.

    2:01 PM PST Working on network issue. Please hold on for more updates.

    3:35 PM PST We are still working on the issue. Kindly hold on for more updates.

    4:10 PM  We are still working on the issue. Kindly hold on for more updates.

    07:00 PM  We are still working on the issue. Kindly hold on for more updates.

    07:10 PM  We are still working on the issue. Kindly hold on for more updates.

    07:40 PM  We are still working on the issue. Kindly hold on for more updates.

    08:10 PM We are still working on the issue. Kindly hold on for more updates.

    08:40 PM We are still working on the issue. Kindly hold on for more updates.

    09:20 PM  We are still working on the issue. Kindly hold on for more updates.

    09:30 PM  The issue is fixed now and the server is back online.

  • Date - 05/09/2016 11:10 - 05/10/2016 04:16
  • Last Updated - 05/10/2016 03:34
DNS Servers in AMS are under a DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Our monitoring system has identified our DNS server in AMS ns2.europe.eleven2.com as the target of a Denial of Service (DDOS) attack. We are working dilgently to neutralize the attack and restore full health to all services impacted by the attack. More updates will be provided as they become available. Your patience is appreciated. Thank you.

  • Date - 05/10/2016 02:37 - 05/10/2016 11:41
  • Last Updated - 05/10/2016 02:43
Network attack on the server vikings.unisonpl (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • 05/05/2016 11:45 AM PST  Network attack on the server vikings.unisonplatform.com. All services impacted. Our network team is working diligently to mitigate the attack. More updates will follow as they become available

    1:22 PM PST We are still working on the issue. Kindly hold on for more updates.

    1:35 PM PST We have placed the mitigation device for the protection. Kindly hold on for more updates.


    2:41 PM PST We are still working on the issue. Kindly hold on for more updates.

    3:48 PM PST We are still working on the issue. Kindly hold on for more updates.

    4:41 PM PST We are still working on the issue. Kindly hold on for more updates.

    5:46 PM PST We are still working on the issue. Kindly hold on for more updates.

    6:23 PM PST We are still working on the issue. Kindly hold on for more updates.

    6:58 PM PST We are still working on the issue. Kindly hold on for more updates.

    7:44 PM PST We are still working on the issue. Kindly hold on for more updates.

    8:21 PM PST We are still working on the issue. Kindly hold on for more updates.

    05/05/2016 11:45 AM PST  Network attack on the server vikings.unisonplatform.com. All services impacted. Our network team is working diligently to mitigate the attack. More updates will follow as they become available

    1:22 PM PST We are still working on the issue. Kindly hold on for more updates.

    1:35 PM PST We have placed the mitigation device for the protection. Kindly hold on for more updates.


    2:41 PM PST We are still working on the issue. Kindly hold on for more updates.

    3:48 PM PST We are still working on the issue. Kindly hold on for more updates.

    4:41 PM PST We are still working on the issue. Kindly hold on for more updates.

    5:46 PM PST We are still working on the issue. Kindly hold on for more updates.

    6:23 PM PST We are still working on the issue. Kindly hold on for more updates.

    6:58 PM PST We are still working on the issue. Kindly hold on for more updates.

    7:44 PM PST We are still working on the issue. Kindly hold on for more updates.

    8:21 PM PST We are still working on the issue. Kindly hold on for more updates.

    05/05/2016 11:45 AM PST  Network attack on the server vikings.unisonplatform.com. All services impacted. Our network team is working diligently to mitigate the attack. More updates will follow as they become available

    1:22 PM PST We are still working on the issue. Kindly hold on for more updates.

    1:35 PM PST We have placed the mitigation device for the protection. Kindly hold on for more updates.


    2:41 PM PST We are still working on the issue. Kindly hold on for more updates.

    3:48 PM PST We are still working on the issue. Kindly hold on for more updates.

    4:41 PM PST We are still working on the issue. Kindly hold on for more updates.

    5:46 PM PST We are still working on the issue. Kindly hold on for more updates.

    6:23 PM PST We are still working on the issue. Kindly hold on for more updates.

    6:58 PM PST We are still working on the issue. Kindly hold on for more updates.

    7:44 PM PST We are still working on the issue. Kindly hold on for more updates.

    8:21 PM PST We are still working on the issue. Kindly hold on for more updates.

    9:19 PM PST We are still working on the issue. Kindly hold on for more updates.

    9:43 PM PST We are still working on the issue. Kindly hold on for more updates.

    11:12 PM PST We are still working on the issue. Kindly hold on for more updates.

    11:34 PM PST We are still working on the issue. Kindly hold on for more updates.

    00:34 PST We are still working on the issue. Kindly hold on for more updates.

    01.35 PST We are still working on the issue. Kindly hold on for more updates.

    2:40  PST We are still working on the issue. Kindly hold on for more updates.

    3:26  PST We are still working on the issue. Kindly hold on for more updates.

    4.10 PST We are still working on the issue. Kindly hold on for more updates.

    5:17  PST We are still working on the issue. Kindly hold on for more updates.

    6:00 AM  PST We are still working on the issue. Kindly hold on for more updates.

    6:55 AM  PST We are still working on the issue. Kindly hold on for more updates.

     7:35  PST We are still working on the issue. Kindly hold on for more updates. 

    8:08 AM  PST We are still working on the issue. Kindly hold on for more updates.

     8:42 AM  PST We are still working on the issue. Kindly hold on for more updates.

     9:12 AM PST We are still working on the issue. Kindly hold on for more updates.

    1:28 PM PST We are still working on the issue. Kindly hold on for more updates.

    2:38 PM PST The issue has been resolved. Thank you


  • Date - 05/05/2016 13:45
  • Last Updated - 05/06/2016 16:39
Network attack on the server heat.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • 12:11 PM PST 05/06/2016.DDOS attack on the server Mitigation deviced placed on the server clippers.unisonplatform.com Kindly hold on for more updates.

    1:30 PM PST  We are still working on resolving the issue. We will keep you posted.

    2:34 PM PST The issue has been resolved. Thank you

  • Date - 05/06/2016 14:14
  • Last Updated - 05/06/2016 16:35
Network attack on the server clippers.unisonp (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • 12:11 PM PST 05/06/2016.DDOS attack on the server Mitigation deviced placed on the server clippers.unisonplatform.com Kindly hold on for more updates.

    1:28 PM We are still working on resolving the issue. We will keep you posted.

    2:34 PM PST The issue has been resolved. Thank you

  • Date - 05/06/2016 14:11
  • Last Updated - 05/06/2016 16:35
Network attack on the server bears.unisonplat (Resolved)
  • Priority - Critical
  • Affecting Server - Bears (LAX)
  • 05/05/2016 9:21 AM PST Network attack on the server bears.unisonplatform.com. Our network team is working diligently to mitigate the attack. Kindly hold on for more updates.

    10:54 AM We have working on the issue . Please hold on for more updates.

    12:02 PM PST We are still working on the issue. Kindly hold on for more updates.

    1:22 PM PST We are still working on the issue. Kindly hold on for more updates.

    2:41 PM PST We are still working on the issue. Kindly hold on for more updates.


    3:48 PM PST We are still working on the issue. Kindly hold on for more updates.

    4:41 PM PST We are still working on the issue. Kindly hold on for more updates.

    5:46 PM PST We are still working on the issue. Kindly hold on for more updates.

    6:13 PM PST We are still working on the issue. Kindly hold on for more updates.

    6:58 PM PST We are still working on the issue. Kindly hold on for more updates.

    7:44 PM PST We are still working on the issue. Kindly hold on for more updates.

    8:21 PM PST We are still working on the issue. Kindly hold on for more updates.

    9:19 PM PST We are still working on the issue. Kindly hold on for more updates.

    9:43 PM PST We are still working on the issue. Kindly hold on for more updates.

    11:12 PM PST We are still working on the issue. Kindly hold on for more updates.

    11:34 PM PST We are still working on the issue. Kindly hold on for more updates.

    00:34 PST We are still working on the issue. Kindly hold on for more updates

    01.35 PST We are still working on the issue. Kindly hold on for more updates.

    2:40  PST We are still working on the issue. Kindly hold on for more updates.

    3:26  PST We are still working on the issue. Kindly hold on for more updates.

    4.10 PST We are still working on the issue. Kindly hold on for more updates.

    5:17  PST We are still working on the issue. Kindly hold on for more updates.

    6:00 AM  PST We are still working on the issue. Kindly hold on for more updates.

    6:55 AM  PST We are still working on the issue. Kindly hold on for more updates.

     7:35  PST We are still working on the issue. Kindly hold on for more updates.

    8:08 AM  PST We are still working on the issue. Kindly hold on for more updates.

    8:42 AM   PST The issue has been resolved. Thank you.

  • Date - 05/05/2016 11:17
  • Last Updated - 05/06/2016 10:44
Attack in the server xray.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • 05/05/2016 08:23 PM PST : We are currently facing attack on the server xray.unisonplatform.com. We are working on resolving the issue. Please wait for updates.

    9:19 PM PST We are still working on the issue. Kindly hold on for more updates.

    9:43 PM PST We are still working on the issue. Kindly hold on for more updates.

    11:12 PM PST We are still working on the issue. Kindly hold on for more updates.

    11:34 PM PST We are still working on the issue. Kindly hold on for more updates.

    00:34 PST We are still working on the issue. Kindly hold on for more updates.

    01.35 PST We are still working on the issue. Kindly hold on for more updates.

    2:40 PST PST We are still working on the issue. Kindly hold on for more updates.

    3:26 PST The issue has been resolved. Thank you.


  • Date - 05/05/2016 22:22
  • Last Updated - 05/06/2016 05:27
Network attack on the server heat.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • 05/05/2016  9:36 AM PST  Network attack on the server heat.unisonplatform.com. Our network team is working diligently to mitigate the attack. Kindly hold on for more updates.

    10:53 AM PST  We have mitigated the main IP. Kindly hold on for further updates.

    12:02 PM PST We are still working on it . Kindly hold on for more updates.

    1:22 PM PST We are still working on the issue. Kindly hold on for more updates.

    2:41 PM PST We are still working on the issue. Kindly hold on for more updates.


    3:48 PM PST We are still working on the issue. Kindly hold on for more updates.

    4:41 PM PST We are still working on the issue. Kindly hold on for more updates.

    5:46 PM PST We are still working on the issue. Kindly hold on for more updates.

    6:23 PM PST We are still working on the issue. Kindly hold on for more updates.

    6:58 PM PST We are still working on the issue. Kindly hold on for more updates.

    7:44 PM PST We are still working on the issue. Kindly hold on for more updates.

    8:21 PM PST We are still working on the issue. Kindly hold on for more updates.

    9:19 PM PST We are still working on the issue. Kindly hold on for more updates.

    9:43 PM PST We are still working on the issue. Kindly hold on for more updates.

    11:12 PM PST We are still working on the issue. Kindly hold on for more updates.

    11:34 PM PST We are still working on the issue. Kindly hold on for more updates.

    00:34 PST We are still working on the issue. Kindly hold on for more updates.

    01:15 PST We are still working on the issue. Kindly hold on for more updates.

    2:40  PST We are still working on the issue. Kindly hold on for more updates.

    3:26 PST The issue has been resolved. Thank you.

  • Date - 05/05/2016 11:38
  • Last Updated - 05/06/2016 05:27
Network attack on the server eagles.unisonpla (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • 05/05/2016 12:35 PM Network attack on the server . Our network team is working diligently to mitigate the attack. More updates will follow as they become available

    1:22 PM PST We are still working on the issue. Kindly hold on for more updates.

    2:41 PM PST We are still working on the issue. Kindly hold on for more updates.


    3:48 PM PST We are still working on the issue. Kindly hold on for more updates.

    4:39 PM PST The issue has been resolved. Thank you.

  • Date - 05/05/2016 14:33
  • Last Updated - 05/05/2016 18:40
Network attack on the server xray.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • 05/05/2016 12:06 PM PST Network attack on the server.All services impacted. Our network team is working diligently to mitigate the attack. More updates will follow as they become available

    1:22 PM PST We are still working on the issue. Kindly hold on for more updates.

    2:41 PM PST We are still working on the issue. Kindly hold on for more updates.


    3:48 PM PST We are still working on the issue. Kindly hold on for more updates.

    4:39 PM PST The issue has been resolved. Thank you.

  • Date - 05/05/2016 14:05
  • Last Updated - 05/05/2016 18:40
Network attack on the server falcons.unisonpl (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)
  • 05/05/2016 11:51 AM PST Network attack on the server falcons.unisonplatform.com. All services impacted. Our network team is working diligently to mitigate the attack. More updates will follow as they become available

    1:22 PM PST We are still working on the issue. Kindly hold on for more updates.

    2:41 PM PST We are still working on the issue. Kindly hold on for more updates.

    3:48 PM PST We are still working on the issue. Kindly hold on for more updates.

    4:39 PM PST The issue has been resolved. Thank you.

  • Date - 05/05/2016 13:48
  • Last Updated - 05/05/2016 18:40
Network attack on the server clippers.unisonp (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • 05/05/2016  9:36 AM PST  Network attack on the server clippers.unisonplatform.com. Our network team is working diligently to mitigate the attack. Kindly hold on for more updates.

    9:46 AM The attack has been resolved. Thank you.


  • Date - 05/05/2016 11:36
  • Last Updated - 05/05/2016 12:01
Maintanence issue in bears.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Bears (LAX)
  • 05/5/2016 07:22 CST Network maintenance on the server bears.unisonplatform.com. Kindly hold on for further updates.

    05/05/2016 8:06 AM CST The issue has been resolved. Thanks for your patience.

  • Date - 05/05/2016 07:22
  • Last Updated - 05/05/2016 08:07
Packet loss in the server vikings.unisonplat (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • 05/04/2016 23:10 CST We are facing packet loss in the server vikings.unisonplatform.com. We are working on resolving the issue. Wait for further updates.

    05/04/2016 23:41 CST Work in progress.

    05/05/2016 01:54 CST The issue has been resolved. Thanks for your patience.

  • Date - 05/04/2016 23:12
  • Last Updated - 05/05/2016 01:55
Packet loss in the server eagles.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • 05/04/2016 23:10 CST We are facing packet loss in the server eagles.unisonplatform.com. We are working on resolving the issue. Wait for further updates.

    05/04/2016 23:41 CST Work in progress.

    05/05/2016 01:54 CST The issue has been resolved. Thanks for your patience.

  • Date - 05/04/2016 23:10
  • Last Updated - 05/05/2016 01:55
Packet loss in the server eagles.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • 05/03/2016 00:34 CST We are facing packet loss in the server eagles.unisonplatfrom.com. We are working on resolving this. Please wait for updates.

    05/03/2016 01:15 CST Work in progress.

    05/03/2016  3:05 CST Work in progress.


    05/03/2016  4:05 CST Work in progress.

    05/03/2016  6:11 AM  CST Work in progress.

    05/03/2016  7:23 AM  CST Our DC tecs are still working . Kindly hold on for further updates

    05/03/2016  8:23 AM  CST Our DC tecs are still working . Kindly hold on for further updates

    05/30/2016   9:42 AM PM CST the issue has been resolved. Thank you for your cooperation.

  • Date - 05/03/2016 00:34
  • Last Updated - 05/03/2016 09:44
Packet loss in the server vikings.unisonplat (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • 05/03/2016 00:32 CST We are facing packet loss in the server vikings.unisonplatfrom.com. We are working on resolving this. Please wait for updates.

    05/03/2016 01:15 CST Work in progress.

    05/03/2016  4:05 CST Work in progress.

    05/03/2016  6:11 AM  CST Work in progress.

    05/03/2016  7:23 AM  CST Our DC tecs are still working . Kindly hold on for further updates

    05/03/2016  8:23 AM  CST Our DC tecs are still working . Kindly hold on for further updates

    05/30/2016   9:42 AM PM CST the issue has been resolved. Thank you for your cooperation.

  • Date - 05/03/2016 00:32
  • Last Updated - 05/03/2016 09:44
Partition filled in r47e.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - R47E
  • 02/05/2016 12:02 PM PST Partition has filled in r47e.unisonplatform.com. We are checking it and kindly hold on for further updates.

    12:47 PM PST We are still working on it. Kindly hold on for further updates.

    1:28 PM PST We are working on it to . PLease hold on for further updates.

    1:57 PM PST The issue has been resolved. Thank you.

  • Date - 05/02/2016 14:02
  • Last Updated - 05/02/2016 15:58
Partition filled in r47e.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - R47E
  • 2/05/2016 11:33 AM PST  THe partition is filled in the server r47e.unisonplatform.com  and we are working on it. Kindly hold on for more updates.

    11:49 AM The issue has been resolved . Thank you.

  • Date - 05/02/2016 13:30
  • Last Updated - 05/02/2016 13:50
Packet loss on the server heat.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • 30 April 2016 12:53 PM CST We are facing intermittent packet loss in the server heat.unisonplatform.com. Our senior techs are working on resolving this.

    04/30/2016   1:59 PM CST We are still working on it. Kindly hold on for further updates

    04/30/2016   3:22 PM CST the issue has been resolved. Thank you for your cooperation.


  • Date - 04/30/2016 12:52 - 05/01/2016 15:24
  • Last Updated - 04/30/2016 15:23
Packet loss on the server heat.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • 24 April 2016 14:28  We are facing packet loss on heat.unisonplatform.com.  Senior techs are working on the issue.


    04/24/2016 2:52  PM CST We are still working on it. Kindly hold on for further updates

    04/24/2016   3:57PM CST We are still working on it. Kindly hold on for further updates


    24 April 2016 4:43   PM This is to inform you that the services are running fine. Thank you for your cooperation.

    28 Apr 2016 1:43 PM We are again facing packet loss in the server. Senior techs are working on resolving the issue.

    03:00 PM CST the issue has been resolved. Thans you for your patience and cooperation.

  • Date - 04/24/2016 14:28
  • Last Updated - 04/28/2016 16:00
Packet loss on heat.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • 6:12 PM CST We are facing intermittent packet loss in the server heat.unisonplatform.com. Our senior techs are working on resolving this.

    7:12 PM CST the issue has been resolved. Thank you for your cooperation.

  • Date - 04/27/2016 18:13
  • Last Updated - 04/27/2016 19:14
Maintainance on clippers.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • 3:50 PM CST There is a maintainance going on Mysql in the server clippers.unisonplatform.com.

    4:46 PM CST Maintainance is still in progress.

    6:00 PM CST maintainance still in progress. We appreciate your patience.

    6:12 PM CST maintainance has been completed. mysql and server is back online. Thank you for your cooperation.

  • Date - 04/27/2016 15:49
  • Last Updated - 04/27/2016 18:13
Heat under sttack (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • 1:40 PM CST We are facing a server wide attck on heat.unisonplatform.com. Our techs are working on resolving this.


    2:17 PM CST the issue has been resolved. Thank you for your cooperation.

  • Date - 04/27/2016 13:42
  • Last Updated - 04/27/2016 14:18
Clippers under attack (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • 1:40 PM CST We are facing a server wide attck on clippers.unisonplatform.com. Our techs are working on resolving this.


    2:17 PM CST the issue has been resolved. Thank you for your cooperation.

  • Date - 04/27/2016 13:39
  • Last Updated - 04/27/2016 14:18
Ddos attack on nuggets.unisonplatform.com. (Resolved)
  • Priority - Critical
  • Affecting Server - Nuggets (ASIA)
  • 04/27/2016 01:35 CST  DDOS attack on nuggets.unisonplatform.com. All services impacted. Our network team is working diligently to mitigate the attack. More updates will follow as they become available

    2:53 CST The issue have been resolved. Thankl you.

  • Date - 04/27/2016 01:35
  • Last Updated - 04/27/2016 02:54
Packet loss on the server black2.unisonplatfo (Resolved)
  • Priority - Critical
  • Affecting Server - Black2
  • 04/27/2016 01:19 CST  We are facing  packet loss attack on the server  black2.unisonplatform.com. We are working on bringing the server up.

    1:53 AM  We are still working on it. Kindly hold on for further updates

    2:44 AM CST . The issue has been resolved. Thank you.

  • Date - 04/27/2016 01:19
  • Last Updated - 04/27/2016 02:46
Packet loss on the server romeo.unisonplatfor (Resolved)
  • Priority - Critical
  • Affecting Server - romeo
  • 04/27/2016 01:16 CST We are facing  packet loss attack on the server  romeo.unisonplatform.com. We are working on bringing the server up.

    1:53 AM CST We are still working on it. Kindly hold on for further updates

    2:44 AM CST . The issue has been resolved. Thank you.

  • Date - 04/27/2016 01:16
  • Last Updated - 04/27/2016 02:45
Attack in the server rockets.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - Rockets (LAX)
  • We are facing attack on the server rockets..unisonplatform.com. We are working on stopping the attack. Hold on for updates.

    04/26/2016 10:46 CST Work in progess. Wait for updates.

    04/26/2016 11:13 CST Work in progess. Wait for updates.

    04/26/2016 12:14 CST Work in progess. Wait for updates.

    04/26/2016 1:30 CST Work in progess. Wait for updates.

    04/26/2016 2:13 CST Work in progess. Wait for updates.

    04/26/2016 3:29 CST Work in progess. Wait for updates.

    04/26/2016 4:07 CST Work in progess. Wait for updates.

    04/26/2016   5:48 CST This issue has been resolved. Tank you for the cooperation.

  • Date - 04/26/2016 10:19
  • Last Updated - 04/26/2016 17:51
Attack on the server clippers.unisonplatform. (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • 04/26/2016 10:05 CST We are facing attack on the server clippers.unisonplatform.com. We are working on it. Hold on for updates.

    04/26/2016 10:46 CST Work in progess. Wait for updates.

    04/26/2016 11:13 CST Work in progess. Wait for updates.

    04/26/2016 12:14 CST Work in progess. Wait for updates.

    04/26/2016 1:30 CST Work in progess. Wait for updates.

    04/26/2016 2:13 CST Work in progess. Wait for updates.
    04/26/2016 3:29 CST Work in progess. Wait for updates.

    04/26/2016 4:07 CST Work in progess. Wait for updates.
    04/26/2016   5:48 CST This issue has been resolved. Tank you for the cooperation.


  • Date - 04/26/2016 10:06
  • Last Updated - 04/26/2016 17:50
Attack in the server heat.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • 04/26/2016 10:05 CST We are facing attack on the server heat.unisonplatform.com. We are working on fixing it. Hold on for updates.

    04/26/2016 10:46 CST Work in progess. Wait for updates.

    04/26/2016 11:13 CST Work in progess. Wait for updates.

    04/26/2016 12:14 CST Work in progess. Wait for updates.

    04/26/2016 1:30 CST Work in progess. Wait for updates.


    04/26/2016 2:13 CST Work in progess. Wait for updates.

    04/26/2016 3:29 CST Work in progess. Wait for updates.

    04/26/2016 4:07 CST Work in progess. Wait for updates.

    04/25/2016   5:48 CST This issue has been resolved. Tank you for the cooperation.




  • Date - 04/26/2016 10:05
  • Last Updated - 04/26/2016 17:49
Attack in the server jaguars.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • 04/26/2016 10:16 CST We are facing attack on the server jaguars.unisonplatform.com. We are working on bringing the server up. Will keep updating.

    04/26/2016 10:46 CST Work in progess. Wait for updates.

    04/26/2016 11:13 CST Work in progess. Wait for updates.

    04/26/2016 12:14 CST Work in progess. Wait for updates.

    04/26/2016 1:30 CST Work in progess. Wait for updates.

    26 April 2016 2:13  PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/26/2016 10:16
  • Last Updated - 04/26/2016 14:14
Attack in the server black2.unisonplatform.co (Resolved)
  • Priority - Critical
  • Affecting Server - Black2
  • 04/26/2016 10:05 CST We are facing attack on the server black2.unisonplatform.com. We are working on stopping the attack. Hold on for updates.

    04/26/2016 10:46 CST Work in progess. Wait for updates.

    04/26/2016 11:13 CST Work in progess. Wait for updates.

    04/26/2016 12:14 CST Work in progess. Wait for updates.

    04/26/2016 1:30 CST Work in progess. Wait for updates.

    26 April 2016 2:13  PM Issue has been fixed. Server is back online now. Thank you for your cooperation.


  • Date - 04/26/2016 10:07
  • Last Updated - 04/26/2016 14:13
ddos attack on clippers (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • We are facing attack on the server clippers..unisonplatform.com. We are working on bringing the server up. Will keep updating.

  • Date - 04/26/2016 10:25
  • Last Updated - 04/26/2016 10:48
Network maintanence on whiskey.unisonplatfor (Resolved)
  • Priority - Critical
  • Affecting Server - whiskey
  • 04/25/2016 14:48 CST Network maintance on the server  whiskey.unisonplatform.com. Kindly hold on for further  updates.

    04/25/2016  2:34  CST We are still working on it. Kindly hold on for further updates

    04/25/2016  3:44  CST We are still working on it. Kindly hold on for further updates

    25 April 2016 4:10  PM This is to inform you that the services are running fine. Thank you for your cooperation.


    04/25/2016  4:45PM  CST.  The server has been null routed again due to an incoming DDOS.

    04/25/2016  6:52 PM  CST We are still working on it. Kindly hold on for further updates

    04/25/2016  7:34 PM  CST We are still working on it. Kindly hold on for further updates

    8:10 PM CST Network maintenance is still onging. Kindly hold on for further process.

    9:10 PM CST Network maintenance is still onging. Kindly hold on for further process.

    10:32 PM CST Network maintenance is still onging. Kindly hold on for further process.

    11:57 PM CST Network maintenance is still onging. Kindly hold on for further process.

    04/26/2016 00:42 CST DDOS attack on the server .All services impacted. Our network team is working diligently to mitigate the attack. More updates will follow as they become available.

    1:09 CST . The issue have been resolved.Thank you.

  • Date - 04/25/2016 14:48
  • Last Updated - 04/26/2016 01:10
Ddos attack on nuggets.unisonplatform.com. (Resolved)
  • Priority - Critical
  • Affecting Server - Nuggets (ASIA)
  • 04/26/2016 00:05 CST Network maintanence is under going on  nuggets.unisonplatform.com. Kindly hold on for further updates.

    00:38 CST Ddos attack on the server nuggets.unisonplatform.com. and our network team is working on it to mitigate the attack. Kindly hold on for further updates.

    1:06 CST The issue has been resolved. Thank you.

  • Date - 04/26/2016 00:05
  • Last Updated - 04/26/2016 01:08
Ddos attack on jazz.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Jazz (ASIA)
  • 04/26/2016 00:04 CST Network maintanence is undergoing on the server jazz.unisonplatform.com. Kindly hold on for further updates.

    00:41 CST Ddos attack on the server server jazz.unisonplatform.com. and our network team is is working diligently to mitigate the attack. Kindly hold on for further updatE

    1:06 CST The issue has been resolved. Thank you.

  • Date - 04/26/2016 00:04
  • Last Updated - 04/26/2016 01:08
nets, celtics, cavs, bengals, warriors networ (Resolved)
  • Priority - Critical
  • Affecting System - nets, celtics, cavs, bengals, warriors
  • April 25, 2016 at 17:36 PM:

    The following servers are having issues after being routed via a network filter.  nets, celtics, cavs, bengals, warriors.   We expect this will be resolved in 15 minutes.

    17:43PM update:

    Everything is back online and in order.


  • Date - 04/25/2016 19:36
  • Last Updated - 04/25/2016 19:47
Network maintanence on s4x8.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - s4x8
  • 04/25/2016 19:00 CST Network maintance on the server  s4x8.unisonplatform.com.. Kindly hold on for further  updates.

    04/25/2016  7:34 PM  CST We are still working on it. Kindly hold on for further updates

    04/25/2016  7:42 PM CST Network maintance has been resolved,.

  • Date - 04/25/2016 19:00
  • Last Updated - 04/25/2016 19:43
Attack and packet loss on the server lions (Resolved)
  • Priority - Critical
  • Affecting Server - lions (LAX)
  • 04/25/2016 11.16 CST We are facing and packet loss attack on the server  lions.unisonplatform.com. We are working on bringing the server up.

    04/25/2016  12:27 CST We are still working on it. Kindly hold on for further updates

    04/25/2016  1:34  CST We are still working on it. Kindly hold on for further updates

    04/25/2016   2:39 PM  CST This issue has been resolved.

  • Date - 04/25/2016 11:16
  • Last Updated - 04/25/2016 14:40
Ddos attack on the server celtics.unisonplat (Resolved)
  • Priority - Critical
  • Affecting Server - Celtics (LAX)
  • 04/25/2016 13:17 CST We are facing ddos attack  on the server  celtics.unisonplatform.com. We are working on bringing the server up.

    04/25/2016  1:34  CST We are still working on it. Kindly hold on for further updates

    04/25/2016   2:39 PM  CST This issue has been resolved.

  • Date - 04/25/2016 13:17
  • Last Updated - 04/25/2016 14:40
Ddos attack on the server nets.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - Nets (LAX)
  • 04/25/2016 13:17 CST We are facing ddose attack  on the server  nets.unisonplatform.com  We are working on bringing the server up.

    04/25/2016  1:34  CST We are still working on it. Kindly hold on for further updates

    04/25/2016   2:39 PM  CST This issue has been resolved.

  • Date - 04/25/2016 13:17
  • Last Updated - 04/25/2016 14:40
Dallas Network Issues (Resolved)
  • Priority - Critical
  • Affecting Other - DFW Network
  • April 25, 2016<br /><br />11:20AM PST.  We have isolated a networking issue affecting sites in our Dallas (DFW) IP block.  THe servers affected are:<br /><br />whiskey<br />r3nr<br />november<br />oscar<br />papa<br />sierra<br />s4t9<br />s4t7<br />s4b9<br />alpha<br />r47e<br />s4x8<br />sr27<br />s3c8<br />golf<br />saints<br /><br />We expect this to be resolved in the next 15 minutes.

    11:45 AM PST:
    We are still working on this issue, more updates will be posted shortly.

    12:13AM PST:

    Everything is now back to normal.  Please submit a ticket if you have any other issues.


  • Date - 04/25/2016 13:21
  • Last Updated - 04/25/2016 14:40
Attack and packet loss on the server s4x8.u (Resolved)
  • Priority - Critical
  • Affecting Server - s4x8
  • 04/25/2016 11.16 CST We are facing and packet loss attack on the server s4x8.unisonplatform.com.. We are working on bringing the server up.

    04/25/2016  12:27 CST We are still working on it. Kindly hold on for further updates

    04/25/2016  1:34  CST We are still working on it. Kindly hold on for further updates

    04/25/2016  11:34  CST This issue has been resolved.

  • Date - 04/25/2016 11:25
  • Last Updated - 04/25/2016 14:31
Attack and packet loss on the server sr27.u (Resolved)
  • Priority - Critical
  • Affecting Server - SR27
  • 04/25/2016 11.23 CST We are facing and packet loss attack on the server  sr27.unisonplatform.com  We are working on bringing the server up.

    04/25/2016  12:27 CST We are still working on it. Kindly hold on for further updates

    04/25/2016  1:34  CST We are still working on it. Kindly hold on for further updates

    04/25/2016  11:34  CST This issue has been resolved.

  • Date - 04/25/2016 11:23
  • Last Updated - 04/25/2016 14:31
Attack in the server heat.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • 04/25/2016 06:34 CST We are facing attack on the server heat.unisonplatform.com. We are working on bringing the server up.

    04/25/2016 06:59 CST Work in progress. Wait for updates.

    04/25/2016 07:41 CST Work in progress. Wait for updates.

    04/25/2016 08:51 CST Work in progress. Wait for updates.

    04/25/2016 09:32 CST Work in progress. Wait for updates.

    04/25/2016  12:27 CST We are still working on it. Kindly hold on for further updates

    04/25/2016  1:34  CST We are still working on it. Kindly hold on for further updates


  • Date - 04/25/2016 06:34 - 04/25/2016 14:06
  • Last Updated - 04/25/2016 13:35
Attack on the server clippers.unisonplatform. (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • 04/25/2016 06:36 CST We are facing attack on the server clippers.unisonplatform.com. We are working on bringing the server up.

    04/25/2016 06:59 CST Work in progress. Wait for updates.

    04/25/2016 07:41 CST Work in progress. Wait for updates.

    04/25/2016 08:51 CST Work in progress. Wait for updates.

    04/25/2016 09:32 CST Work in progress. Wait for updates.

    04/25/2016  12:27 CST We are still working on it. Kindly hold on for further updates

    04/25/2016  1:34  CST We are still working on it. Kindly hold on for further updates

  • Date - 04/25/2016 06:36 - 04/25/2016 14:06
  • Last Updated - 04/25/2016 13:35
Network maintanence on nuggets..unisonplatfo (Resolved)
  • Priority - Critical
  • Affecting Server - Nuggets (ASIA)
  • 04/24/2016 23:52 CST Network maintance on the server nuggets. unisonplatform.com. Kindly hold on for further updates.

    04/25/2016  00:26 CST Network maintenance is still going on.

    2:05 AM CST Network maintenance is still going on. Kindly hold on for further updates.

    2:36 AM CST Network maintenance is still going on. Kindly hold on for further updates.

    3:10 AM CST Network maintenance is still in progress. Please hold on for further updates.

    4:04 AM CST Network maintenance is still in progress. Please hold on for further updates.

    5:07 AM CST Network maintenance is still in progress.

    5:42 AM CST Network maintenance is still in progress.

    6:15 AM CST Network maintenance is still in progress.

    6:59 AM CST Network maintenance is still in progress.

    7:41 AM CST Network maintenance is still in progress.

    8:51 AM CST Network maintenance is still in progress.

    9:31 AM CST Network maintenance is still in progress.

    10:35 AM CST Network maintenance is still in progress.

    11:31  AM CST Network maintenance is still in progress.

    04/25/2016  12:27 CST We are still working on it. Kindly hold on for further updates

    04/25/2016  1:34  CST We are still working on it. Kindly hold on for further updates



  • Date - 04/24/2016 23:52 - 04/25/2016 14:06
  • Last Updated - 04/25/2016 13:35
Network maintanence on jazz.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - Jazz (ASIA)
  • 04/24/2016 23:48 CST Network maintance on the server  jazz.unisonplatform.com. Kindly hold on for further  updates.

    04/25/2016  00:26 CST Network maintance is still going on.

    2:05 AM CST Network maintance is still going on. Kindly hold on for further updates.

    2:36 AM CST Network maintance is still going on. Kindly hold on for further updates.

    3:10 AM CST Network maintance is still in progress. Please hold on for further updates.

    4:04 AM CST Network maintance has been resolved,.

  • Date - 04/24/2016 23:48
  • Last Updated - 04/25/2016 04:05
Network maintanence on jazz.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - Jazz (ASIA)
  • 04/24/2016 21:55 CST Network maintance on the server jazz.unisonplatform.com. Kindly hold on for further updates.

    22:39 CST  Network maintance is still in progress. Please hold on for further updates

    11:28 PM CST : Everything has been resolved now.

  • Date - 04/24/2016 21:55
  • Last Updated - 04/24/2016 23:29
Network maintanence on nuggets.unisonplatfor (Resolved)
  • Priority - Critical
  • Affecting Server - Nuggets (ASIA)
  • 04/24/2016 21:57 CST Network maintance on the server nuggets.unisonplatform.com. Kindly hold on for further updates.

    22:39 CST  Network maintance is still in progress. Please hold on for further updates

    11:28 PM CST : Everything has been resolved now.

  • Date - 04/24/2016 21:57
  • Last Updated - 04/24/2016 23:29
Packet loss on the server lions.unisonplatfor (Resolved)
  • Priority - Critical
  • Affecting Server - lions (LAX)
  • 24 April 2016 14:28  We are facing packet loss on lions.unisonplatform .  Senior techs are working on the issue.


    04/24/2016 2:52  PM CST We are still working on it. Kindly hold on for further updates

    04/24/2016   3:57PM CST We are still working on it. Kindly hold on for further updates


    24 April 2016 4:43   PM This is to inform you that the services are running fine. Thank you for your cooperation.

  • Date - 04/24/2016 14:28
  • Last Updated - 04/24/2016 16:44
Packet loss on the server clippers.unisonplat (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • 24 April 2016 14:28  We are facing packet loss on clippers.unisonplatform.com .  Senior techs are working on the issue.


    04/24/2016 2:52  PM CST We are still working on it. Kindly hold on for further updates

    04/24/2016   3:57PM CST We are still working on it. Kindly hold on for further updates


    24 April 2016 4:43   PM This is to inform you that the services are running fine. Thank you for your cooperation.

  • Date - 04/24/2016 14:28
  • Last Updated - 04/24/2016 16:43
Network maintanence on heat.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • 04/24/2016 03:21 CST Network maintance on the server heat.unisonplatform.com. Kindly hold on for further updates

    03:45 CST  Network maintenance is still in progress.

    04:15 CST  Network maintenance is still in progress.

    04:52 CST  Network maintenance is still in progress

    05:22 CST  Network maintenance is still in progress.

    05:47 CST  Network maintenance is still in progress.

    06:18 CST  Network maintenance is still in progress.

    06:44 CST  Network maintenance is still in progress.

    07:14 CST  Network maintenance is still in progress.

    07:48 CST  Network maintenance is still in progress.

    08.17 CST  Network maintenance is still in progress.

    08.55 CST  Network maintenance is still in progress.

    09:34 CST  Network maintenance is still in progress.

    09:57 CST  Network maintenance is still in progress.

    11:32 PM CST  Network maintenance is still in progress.

    12:24 PM CST  Network maintenance is still in progress.

    24 April 2016 1:12  PM This is to inform you that the services are running fine. Thank you for your cooperation.




  • Date - 04/24/2016 03:21
  • Last Updated - 04/24/2016 13:15
Maintanence issue in clippers.unisonplatform. (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • 04/24/2016 03:20 CST Network maintenance on the server clippers.unisonplatform.com. Kindly hold on for further updates.


    03:45 CST  Network maintenance is still in progress.

    04.15 CST  Network maintenance is still in progress.

    04.52 CST  Network maintenance is still in progress.

    05:22 CST  Network maintenance is still in progress.

    05:47 CST  Network maintenance is still in progress.

    06:18 CST  Network maintenance is still in progress.

    06:44 CST  Network maintenance is still in progress.

    07:14 CST  Network maintenance is still in progress.

    07:48 CST  Network maintenance is still in progress.

    08.17 CST  Network maintenance is still in progress.

    08.55 CST  Network maintenance is still in progress.

    09:34 CST  Network maintenance is still in progress.

    11: 32 PM CST  Network maintenance is still in progress.

    12:24 PM CST  Network maintenance is still in progress.

    24 April 2016 1:12  PM This is to inform you that the services are running fine. Thank you for your cooperation.





  • Date - 04/24/2016 03:20
  • Last Updated - 04/24/2016 13:15
Network maintanence on jazz.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - Jazz (ASIA)
  • 04/24/2016 03:16 CST Network maintenance on the server jazz.unisonplatform.com

    03:45 CST  Network maintenance is still in progress.

    04.15 CST  Network maintenance is still in progress.

    04.52 CST  Network maintenance is still in progress.

    05:22 CST  Network maintenance is still in progress.

    05:47 CST  Network maintenance is still in progress.

    06:18 CST  Network maintenance is still in progress.

    06:44 CST  Network maintenance is still in progress.

    06:43 CST  Network maintenance is still in progress.

    07:14 CST  Network maintenance is still in progress.

    07:48 CST  Network maintenance is still in progress.

    08.17 CST  Network maintenance is still in progress.

    08.55 CST  Network maintenance is still in progress.

    09:34 CST  Network maintenance is still in progress.

    12:24 PM CST  Network maintenance is still in progress.

    24 April 2016 1:12  PM This is to inform you that the services are running fine. Thank you for your cooperation.


  • Date - 04/24/2016 03:16
  • Last Updated - 04/24/2016 13:15
Network maintanence on nuggets.unisonplatfor (Resolved)
  • Priority - Critical
  • Affecting Server - Nuggets (ASIA)
  • 04/24/2016 03:17 CST Network maintenance on the server nuggets.unisonplatform.com. Kindly hold on for further updates.

    03:45 CST  Network maintenance is still in progress.

    04:15 CST  Network maintenance is still in progress.

    04:52 CST  Network maintenance is still in progress

    05:22 CST  Network maintenance is still in progress.

    05:47 CST  Network maintenance is still in progress.

    06:18 CST  Network maintenance is still in progress.

    06:43 CST  Network maintenance is still in progress.

    07:14 CST  Network maintenance is still in progress.

    07:48 CST  Network maintenance is still in progress.

    08.17 CST  Network maintenance is still in progress.

    08.55 CST  Network maintenance is still in progress.

    09:34 CST  Network maintenance is still in progress.

    12:24 PM CST  Network maintenance is still in progress.

    24 April 2016 1:12  PM This is to inform you that the services are running fine. Thank you for your cooperation.


  • Date - 04/24/2016 03:17 - 04/24/2016 13:00
  • Last Updated - 04/24/2016 13:15
Attack in the server chiefs.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - chiefs
  • 04/24/2016 10:58 CST We are facing attack on the server chiefs.unisonplatfrom.com. We are currently wokring on resolving the issue. Hold on for updates.


    11:32 PM CST  Network maintenance is still in progress.

    12:24 PM CST  Network maintenance is still in progress.


    24 April 2016 1:07  PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/24/2016 10:58 - 04/24/2016 13:00
  • Last Updated - 04/24/2016 13:08
Attack in the server washington.unisonplatfo (Resolved)
  • Priority - Critical
  • Affecting Server - Washington (LAX)
  • 04/24/2016 10:58 CST We are facing attack on the server washington.unisonplatfrom.com. We are currently wokring on resolving the issue. Hold on for updates.


    11.32PM CST  Network maintenance is still in progress.

    12:24 PM CST  Network maintenance is still in progress.

    24 April 2016 1:07  PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/24/2016 11:00 - 04/24/2016 13:00
  • Last Updated - 04/24/2016 13:08
Network maintanence on heat.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • 04/24/2016 01:16 CST Network maintance is going on in the server heat.unisonplatform.com. Kindly hold on for further updates.

    2:00 AM CST  Network maintance is  still in progress.

    2:18 AM CST  Network maintance has been resolved. Thank you

  • Date - 04/24/2016 01:16
  • Last Updated - 04/24/2016 02:19
Network maintanence on clippers.unisonplatfo (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • 04/24/2016 01:14 CST Network maintanence is going on in the server clippers.unisonplatform.com. Kindly hold on for further updates.


    2:00 AM CST  Network maintance is  still in progress.

    2:18 AM CST  Network maintance has been resolved. Thank you

  • Date - 04/24/2016 01:14
  • Last Updated - 04/24/2016 02:19
Network maintanence on s4t7.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - S4T7
  • 04/24/2016 00:07 CST Network maintance is under going on the server s4t7.unisonplatform.com. Kindly hold on for further updates.

    12:36 AM CST Network maintance is  still in progress.

    1:19 AM CST Network maintance is in progress. Kindly hold on for the updates.

    2:00 AM CST  Network maintance is  still in progress.


    2:04 AM CST Network maintance has been resolved. Thank you

  • Date - 04/24/2016 00:07
  • Last Updated - 04/24/2016 02:05
Network maintanence on bears.unisonplatform. (Resolved)
  • Priority - Critical
  • Affecting Server - Bears (LAX)
  • 04/24/2016 00:05 CST Network maintance is undergoing on in the server bears.unisonplatform.com. Kindly hold on for more updates.
    12:36 AM CST Network maintance is  still in progress.

    1:19 AM CST Network maintance is in progress. Kindly hold on for the updates.

    2:00 AM CST  Network maintance is  still in progress.

    2:04 AM CST Network maintance has been resolved. Thank you

  • Date - 04/24/2016 00:05
  • Last Updated - 04/24/2016 02:05
Network maintanence on falcons.unisonplatfor (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)
  • 04/24/2016 00:03 CST Network maintance is under going on the server falcons.unisonplatform.com. Kindly hold on for more updates.
    12:36 AM CST Network maintance is  still in progress.

    1:20 AM CST Network maintance is in progress. Kindly hold on for the updates.

    2:00 AM CST  Network maintance is  still in progress.

    2:04 AM CST Network maintance has been resolved. Thank you

  • Date - 04/24/2016 00:03
  • Last Updated - 04/24/2016 02:05
Network maintanence on nuggets.unisonplatfor (Resolved)
  • Priority - Critical
  • Affecting Server - Nuggets (ASIA)
  • 04/24/2016 00:11 CST Network maintance is undergoing on the server  nuggets.unisonplatform.com. Please hold on for further updates.
    12:36 AM CST Network maintance is  still in progress.

    1:18 AM CST Network maintance is in progress. Kindly hold on for the updates.

    1:59 AM CST Network maintance has been resolved. Thank you

  • Date - 04/24/2016 00:11
  • Last Updated - 04/24/2016 02:00
Network maintanence on jazz.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - Jazz (ASIA)
  • 04/24/2016 00:10 CST Network maintance is undergoing on the server  jazz.unisonplatform.com. Please hold on for further updates.

    12:36 AM CST Network maintance is  still in progress.

    1:18 AM CST Network maintance is in progress. Kindly hold on for the updates.

    1:59 AM CST Network maintance has been resolved. Thank you

  • Date - 04/24/2016 00:10
  • Last Updated - 04/24/2016 02:00
Packet loss on alpha.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - alpha
  • 23 April 2016 2:53 PM We are facing packet loss on alpha.unisonplatform.com Senior techs are working on the issue.


    04/23/2016 3:15: PM CST We are still working on it. Kindly hold on for further updates

    04/23/2016 4:11: PM CST We are still working on it. Kindly hold on for further updates

    23 April 2016 4:51 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.



  • Date - 04/23/2016 15:52
  • Last Updated - 04/23/2016 17:52
Packet loss on bengals.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - bengals (LAX)
  • 23 April 2016 2:51PM We are facing packet loss on bengals.unisonplatform.com Senior techs are working on the issue.

    04/23/2016 3:15: PM CST We are still working on it. Kindly hold on for further updates

    04/23/2016 4:11: PM CST We are still working on it. Kindly hold on for further updates

    23 April 2016 4:51 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/23/2016 15:50
  • Last Updated - 04/23/2016 17:52
Packet loss on warriors.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Warriors (LAX)
  • 23 April 2016 12:26 PM  We are facing packet loss on warriors.unisonplatform.com  Senior techs are working on the issue.

    04/23/2016 12.32 PM CST We are still working on it. Kindly hold on for further updates

    04/23/2016 1:42 PM CST We are still working on it. Kindly hold on for further updates

    23 April 2016 2:45 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/23/2016 13:22
  • Last Updated - 04/23/2016 15:49
Packet loss on celtics.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Celtics (LAX)
  • 23 April 2016 11:00 AM We are facing packet loss on celtics.unisonplatform.com Senior techs are working on the issue.

    04/23/2016 11:33 AM CST We are still working on it. Kindly hold on for further updates

    04/23/2016 12.32 PM CST We are still working on it. Kindly hold on for further updates


    04/23/2016 1:42 PM CST We are still working on it. Kindly hold on for further updates


    23 April 2016 2:45 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/23/2016 11:25
  • Last Updated - 04/23/2016 15:48
Packet loss on the server nets.unisonplatfo (Resolved)
  • Priority - Critical
  • Affecting Server - Nets (LAX)
  • 23 April 2016 11:00 AM We are facing packet loss on nets.unisonplatform.comSenior techs are working on the issue.

    04/23/2016 11:33 AM CST We are still working on it. Kindly hold on for further updates

    04/23/2016 12.32 PM CST We are still working on it. Kindly hold on for further updates


    04/23/2016 1:42 PM CST We are still working on it. Kindly hold on for further updates


    23 April 2016 2:45 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/23/2016 11:18
  • Last Updated - 04/23/2016 15:48
Packet loss on S4X8.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - s4x8
  • 23 April 2016 11:00 AM We are facing packet loss on S4X8.unisonplatform.com Senior techs are working on the issue.

    04/23/2016 11:33 AM CST We are still working on it. Kindly hold on for further updates


    04/23/2016 12.32 PM CST We are still working on it. Kindly hold on for further updates

    04/23/2016 1:42 PM CST We are still working on it. Kindly hold on for further updates


    23 April 2016 2:45 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/23/2016 11:27
  • Last Updated - 04/23/2016 15:48
Packet loss on chiefs.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - chiefs
  • 23 April 2016 11:00 AM We are facing packet loss on chiefs.unisonplatform.com Senior techs are working on the issue.

    04/23/2016 11:33 AM CST We are still working on it. Kindly hold on for further updates

    04/23/2016 12.32 PM CST We are still working on it. Kindly hold on for further updates


    04/23/2016 1:42 PM CST We are still working on it. Kindly hold on for further updates


    23 April 2016 2:45 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/23/2016 11:28
  • Last Updated - 04/23/2016 15:48
Packet loss on lions.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - lions (LAX)
  • 23 April 2016 11:00 AM We are facing packet loss on lions.unisonplatform  Senior techs are working on the issue.

    04/23/2016 11:33 AM CST We are still working on it. Kindly hold on for further updates

    04/23/2016 12.32 PM CST We are still working on it. Kindly hold on for further updates


    04/23/2016 1:42 PM CST We are still working on it. Kindly hold on for further updates


    23 April 2016 2:45 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/23/2016 11:30
  • Last Updated - 04/23/2016 15:47
Packet loss on washington.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Washington (LAX)
  • 23 April 2016 11:00 AM We are facing packet loss on washington.unisonplatform.com Senior techs are working on the issue.

    04/23/2016 11:33 AM CST We are still working on it. Kindly hold on for further updates

    04/23/2016 12.32 PM CST We are still working on it. Kindly hold on for further updates

    04/23/2016 1:42 PM CST We are still working on it. Kindly hold on for further updates


    23 April 2016 2:45 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/23/2016 11:31
  • Last Updated - 04/23/2016 15:47
Packet loss on s3c8.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - S3C8
  • 23 April 2016 11:00 AM We are facing packet loss on s3c8.unisonplatform.com  Senior techs are working on the issue.

    04/23/2016 11:33 AM CST We are still working on it. Kindly hold on for further updates

    04/23/2016 12.32 PM CST We are still working on it. Kindly hold on for further updates

    04/23/2016 1:42 PM CST We are still working on it. Kindly hold on for further updates



    23 April 2016 2:45 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/23/2016 11:33 - 04/24/2016 00:00
  • Last Updated - 04/23/2016 15:47
Packet loss on r47e.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - R47E
  • 23 April 2016 11:00 AM  We are facing packet loss on r47e.unisonplatform.com   Senior techs are working on the issue.

    04/23/2016 11:33 AM CST We are still working on it. Kindly hold on for further updates

    04/23/2016 12.32 PM CST We are still working on it. Kindly hold on for further updates

    04/23/2016 1:42 PM CST We are still working on it. Kindly hold on for further updates



    23 April 2016 2:45 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/23/2016 11:58
  • Last Updated - 04/23/2016 15:46
Packet loss on SR27.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - SR27
  • 23 April 2016 11:00 AM We are facing packet loss on SR27.unisonplatform.com  Senior techs are working on the issue.

    04/23/2016 11:33 AM CST We are still working on it. Kindly hold on for further updates

    04/23/2016 12.32 PM CST We are still working on it. Kindly hold on for further updates


    04/23/2016 1:42 PM CST We are still working on it. Kindly hold on for further updates


    23 April 2016 2:45 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/23/2016 11:57
  • Last Updated - 04/23/2016 15:46
Packet loss on cavaliers.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Cavaliers (LAX)
  • 23 April 2016 12:26 PM  We are facing packet loss on cavaliers.unisonplatform.com  Senior techs are working on the issue.


    04/23/2016 12.32 PM CST We are still working on it. Kindly hold on for further updates


    04/23/2016 1:42 PM CST We are still working on it. Kindly hold on for further updates


    23 April 2016 2:45 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/23/2016 13:26
  • Last Updated - 04/23/2016 15:45
Maintenance in clippers.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • 04/22/2016 05:42 AM CST There is ibdata files mismatch in the server clippers.unisonplatform.com. Senior techs are working on the issue.

    04/22/2016 06:06 AM CST  Work in progress. Wait for updates.

    04/22/2016 06:33 AM CST  Work in progress. Wait for updates.

    04/22/2016 06:57 AM CST  Work in progress. Wait for updates.

    04/22/2016 07:24 AM CST  Work in progress. Wait for updates.

    04/22/2016 07:53 AM CST  Work in progress. Wait for updates.

    04/22/2016 08:17 AM CST  Work in progress. Wait for updates.

    04/22/2016 08:51 AM CST  Work in progress. Wait for updates.

    04/22/2016 09:42 AM CST  Work in progress. Wait for updates.

    04/22/2016 10:28 AM CST  Work in progress. Wait for updates.

    04/22/2016 10:55 AM CST  Work in progress. Wait for updates.

    04/22/2016 11.54 AM CST  Work in progress. Wait for updates.

    04/22/2016 12:41 PM CST  Work in progress. Wait for updates.


    22 April 2016 2:30 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

    04/22/2016 1:02 PM CST There is ibdata files mismatch in the server clippers.unisonplatform.com. Senior techs are working on the issue.

    04/22/2016 3:25 PM  CST   Work in progress. Wait for updates.
    04/22/2016 4:44 PM CST  Work in progress. Wait for updates.

    04/22/2016 5:27 PMCST   Currently we are restoring the database from r1soft backup.

    04/22/2016 7:04 PM CST  Work in progress. Wait for updates.

    04/22/2016 8:38 PM CST While checking we could see that the db was crashed and we are restoring the back up before April 14. Kindly hold on for the updates.

    04/22/2016 21:18 CST Restoration is in progress . Please hold on for further updates.

    04/22/2016 21:43 CST Restoration is in progress . Please hold on for further updates.

    04/22/2016 22:05 CST We are still working on it. Kindly hold on for further updates

    04/23/2016 00:44 CST Restoration have been completed. Thank you.





  • Date - 04/22/2016 05:42
  • Last Updated - 04/23/2016 00:45
Network maintanence on nets.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - Nets (LAX)
  • 04/22/2016 20:57 CST Network maintance is going on in the server nets.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 21:19 CST We are still working on the it . Please hold on for further updates.

    04/22/2016 21:43 CST Network maintance is still going on. Kindly hold on for further updates.

    04/22/2016 22:05 CST We are still working on it. Kindly hold on for further updates

    04/22/2016 22:39 CST Network maintance has been completed. Thank you

  • Date - 04/22/2016 20:57
  • Last Updated - 04/22/2016 22:41
Network maintanence on cavaliers.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - Cavaliers (LAX)
  • 04/22/2016 22:04 CST Network maintance is going on in the server cavaliers.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 22:05 CST We are still working on it. Kindly hold on for further updates

    04/22/2016 22:38 CST Network maintance has been completed. Thank you

  • Date - 04/22/2016 22:04
  • Last Updated - 04/22/2016 22:40
Network maintanence on whiskey.unisonplatfor (Resolved)
  • Priority - Critical
  • Affecting Server - whiskey
  • 04/22/2016 22:05 CST Network maintance is going on in the server whiskey.unisonplatform.com. Kindly hold on for more updates.


    04/22/2016 22:38 CST Network maintance has been completed. Thank you

  • Date - 04/22/2016 22:05
  • Last Updated - 04/22/2016 22:40
Network maintanence on warriors.unisonplatfo (Resolved)
  • Priority - Critical
  • Affecting Server - Warriors (LAX)
  • 04/22/2016 20:55 CST Network maintance is going on in the server warriors.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 21:19 CST We are still working on the it . Please hold on for further updates.

    04/22/2016 21:43 CST Network maintance is still going on. Kindly hold on for further updates.

    04/22/2016 22:05 CST We are still working on it. Kindly hold on for further updates

    04/22/2016 22:38 CST Network maintance has been completed. Thank you

  • Date - 04/22/2016 20:55
  • Last Updated - 04/22/2016 22:40
Network maintanence on celtics.unisonplatfor (Resolved)
  • Priority - Critical
  • Affecting Server - Celtics (LAX)
  • 04/22/2016 20:45 CST Network maintance is undergoing on the server celtics.unisonplatform.com. Kindly hold on for further updates.

    04/22/2016 21:19 CST We are still working on the it . Please hold on for further updates.

    04/22/2016 21:43 CST We are still working on it. Kindly hold on for further updates

    04/22/2016 22:05 CST We are still working on it. Kindly hold on for further updates

    04/22/2016 22:38 CST Network maintance has been completed. Thank you

  • Date - 04/22/2016 20:45
  • Last Updated - 04/22/2016 22:39
Network maintanence on cavaliers.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - Cavaliers (LAX)
  • 04/22/2016 20:59 CST Network maintance is going on in the server cavaliers.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 21:18 CST We are still working on the it . Please hold on for further updates.

    04/22/2016 21:32 CST The issue has been resolved. Thank you.

  • Date - 04/22/2016 20:59
  • Last Updated - 04/22/2016 21:33
Network issue on nuggets.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Nuggets (ASIA)
  • 04/21/2016 9:35 PM CST Network maintance is going on in the server nuggets.unisonplatform.com.

    04/21/2016 10:02 PM CST Network maintance is going on in the server nuggets.unisonplatform.com and still working on it.

    04/21/2016 10:04 PM CST Server was rebooted. Network issue is still being investigated. Please stand by for more updates.

    04/21/2016 10:37 PM CST Still working on the network issue and still working in it. Kindly hold on.

    04/21/2016 11:01 PM CST Still working on the network issue. Please hold on for more updates.

    04/21/2016 11:09 PM CST Network issue has been mitigated. The evidence thus far seems to point to a DDOS attack.  Our team is currently working on some network modifications to help thwart this kind of attack should it happen again. For now the network and systems are functioning fine.

    04/21/2016 11:015 PM CST The issue is resolved. The evidence thus far seems to point to a DDOS attack.  Our team is currently working on some network modifications to help thwart this kind of attack should it happen again. For now the network and systems are functioning fine.

    04/22/2016 2:36 AM CST The modifications has been completed. Thank you.


  • Date - 04/21/2016 21:34
  • Last Updated - 04/22/2016 19:47
Attack in the server bengals.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - bengals (LAX)
  • 04/21/2016 2:30 PM We are facing attack in the server bengals.unisonplatform.com. We are working on bringing the server up.

    04/22/2016 3:25 PM  CST   Work in progress. Wait for updates.

    04/22/2016 4:44 PM CST  Work in progress. Wait for updates.

    22 April 2016 5:27 PM  Ddose has been mittigated. Server is back online now. Thank you for your cooperation.

  • Date - 04/22/2016 14:33
  • Last Updated - 04/22/2016 17:29
Attack on bears.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Bears (LAX)
  • 22 April 2016 12:41 PM There is heavy attack towards  the bears.unisonplatform.com .Senior techs are working on the issue.


    22 April 2016 2:30 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/22/2016 12:37
  • Last Updated - 04/22/2016 14:33
Attack on whiskey.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - whiskey
  • 22 April 2016 11.54 AM There is heavy attack towards  the server whiskey.unisonplatform.com. Senior techs are working on the issue.


    04/22/2016 12:41 PM CST  Work in progress. Wait for updates.



    22 April 2016 2:30 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.


  • Date - 04/22/2016 11:49
  • Last Updated - 04/22/2016 14:33
Packet loss on nuggets.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Nuggets (ASIA)
  • 22 April 2016 12:53 PM We are facing packet loss on nuggets.unisonplatform.com Senior techs are working on the issue.


    22 April 2016 2:30 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.



  • Date - 04/22/2016 12:53
  • Last Updated - 04/22/2016 14:32
Packet loss on jazz.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Jazz (ASIA)
  • 22 April 2016 12:53 PM We are facing packet loss on  jazz.unisonplatform.com Senior techs are working on the issue.

    22 April 2016 2:30 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/22/2016 12:53
  • Last Updated - 04/22/2016 14:32
Attack on r3nr.unisonplatfrom.com (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • 22 April 2016 11.54 AM There is heavy attack towards  the r3nr.unisonplatfrom.com. Senior techs are working on the issue.

    04/22/2016 12:41 PM CST  Work in progress. Wait for updates.


    22 April 2016 2:30 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/22/2016 11:49
  • Last Updated - 04/22/2016 14:32
Attack on falcons.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)
  • 22 April 2016 12:41 PM There is heavy attack towards  the falcons.unisonplatform.com. Senior techs are working on the issue.

    22 April 2016 2:30 PM Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/22/2016 12:37
  • Last Updated - 04/22/2016 14:32
Attack in the server nets.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Nets (LAX)
  • 04/22/2016 07:42 AM CST We are facing attack on the server nets.unisonplatform.com. We are working on bringing the server up.

    04/22/2016 08:03 AM CST Working on bringing the server up. Wait for updates.

    04/22/2016 08:32 AM CST Work in progress. Wait for updates.

    04/22/2016 08:52 AM CST Work in progress. Wait for updates.

    04/22/2016 09:42 AM CST Work in progress. Wait for updates.

    04/22/2016 10:28 AM CST Work in progress. Wait for updates.

    04/22/2016 10:55 AM CST Work in progress. Wait for updates.

    04/22/2016 11:22 AM CST Mitigation device in place. Server is back online. Thanks for your cooperation.







  • Date - 04/22/2016 07:42
  • Last Updated - 04/22/2016 11:24
Attack in the server celtics.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - Celtics (LAX)
  • 04/22/2016 07:35 AM CST We are facing attack on the server celtics.unisonplatform.com. We are working on bringing the server up.

    04/22/2016 08:03 AM CST Working on bringing the server up. Wait for updates.

    04/22/2016 08:32 AM CST Work in progress. Wait for updates.

    04/22/2016 08:53 AM CST Work in progress. Wait for updates.

    04/22/2016 09:43 AM CST Work in progress. Wait for updates

    04/22/2016 10:28 AM CST Work in progress. Wait for updates

    04/22/2016 10:55 AM CST Work in progress. Wait for updates

    04/22/2016 11:22 AM CST Mitigation device in place. Server is back online. Thanks for your cooperation.

  • Date - 04/22/2016 07:35
  • Last Updated - 04/22/2016 11:24
Network maintanence on jazz.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - Jazz (ASIA)
  • 04/22/2016 03:27 AM CST  Network maintancence is going on in the server  jazz.unisonplatform.com. Kindly hold on for more updates

    04/22/2016 04:09 AM CST  Network maintancence is going on in the server  jazz.unisonplatform.com. Kindly hold on for more updates

    22/04/2016 04:34 AM CST  Network maintancence is going on in the server  jazz.unisonplatform.com. Kindly hold on for more updates

    04/22/2016 05:10 AM CST  Network maintancence is going on in the server  jazz.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 05:45 AM CST  Network maintancence is going on in the server  jazz.unisonplatform.com. Kindly hold on for more updates

    04/22/2016 06:06 AM CST  Network maintancence is going on in the server  jazz.unisonplatform.com. Kindly hold on for more updates

    04/22/2016 06:34 AM CST  Network maintancence is going on in the server  jazz.unisonplatform.com. Kindly hold on for more updates

    04/22/2016 06:57 AM CST  Network maintancence is going on in the server  jazz.unisonplatform.com. Kindly hold on for more updates

    04/22/2016 07:24 AM CST  Network maintancence is going on in the server  jazz.unisonplatform.com. Kindly hold on for more updates

    04/22/2016 07:54 AM CST  Network maintancence is going on in the server  jazz.unisonplatform.com. Kindly hold on for more updates

    04/22/2016 08:18 AM CST  Network maintancence is going on in the server  jazz.unisonplatform.com. Kindly hold on for more updates

    04/22/2016 08:52 AM CST  Network maintancence is going on in the server  jazz.unisonplatform.com. Kindly hold on for more updates

    04/22/2016 09:42 AM CST  Network maintancence is going on in the server  jazz.unisonplatform.com. Kindly hold on for more updates

    04/22/2016 10:28 AM CST  Network maintancence is going on in the server  jazz.unisonplatform.com. Kindly hold on for more updates

    04/22/2016 10:53 AM CST  Maintenance has been completed. The server is back online. Thanks for the cooperation.



  • Date - 04/22/2016 03:26
  • Last Updated - 04/22/2016 10:54
Network maintanence on nuggets.unisonplatfor (Resolved)
  • Priority - Critical
  • Affecting Server - Nuggets (ASIA)
  • 04/22/2016 03:29 AM CST  Network maintancence is going on in the server  nuggets.unisonplatform.com. Kindly hold on for more updates

    04/22/2016 04:05 AM CST  Network maintancence is still  going on in the server  nuggets.unisonplatform.com. Kindly hold on for more updates

    22/04/2016 04:34 AM CST  Network maintancence is still  going on in the server  nuggets.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 05:10 AM CST  Network maintancence is still going on in the server  nuggets.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 05:45 AM CST  Network maintancence is still going on in the server  nuggets.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 06.07 AM CST  Network maintancence is still going on in the server  nuggets.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 06.34 AM CST  Network maintancence is still going on in the server  nuggets.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 06.58 AM CST  Network maintancence is still going on in the server  nuggets.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 07:24 AM CST  Network maintancence is still going on in the server  nuggets.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 07:54 AM CST  Network maintancence is still going on in the server  nuggets.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 08:17 AM CST  Network maintancence is still going on in the server  nuggets.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 08:51 AM CST  Network maintancence is still going on in the server  nuggets.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 09:42 AM CST  Network maintancence is still going on in the server  nuggets.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 10:28 AM CST  Network maintancence is still going on in the server  nuggets.unisonplatform.com. Kindly hold on for more updates.

    04/22/2016 10:53 AM CST  Maintenance has been completed. The server is back online. Thanks for the cooperation.


  • Date - 04/22/2016 03:29
  • Last Updated - 04/22/2016 10:54
MySQL restore on clippers.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • 22/04/2016 1:54 AM CST Network maintenance is going on in the server clippers.unisonplatform.com. Kindly hold on.

    22/04/2016 2:20 AM CST We are still working on the issue . Kindly hold on for more updates.

    22/04/2016 2:39 AM CST MySQL experienced some issues and needed to be restored. We will provide another update as they become available. Please hold on

    22/04/2016 3:08 AM CST Mysql restoration is in progress. Kindly hold on for further updates.

    22/04/2016 3:30 AM CST Mysql restoration is in progress and once it gets completed we will update you. Kindly hold on .

    22/04/2016 4:05 AM CST Mysql restoration is in progress and once it gets completed we will update you. Kindly hold on for further updates.

    22/04/2016 04:34 AM CST Mysql restoration is in progress and once it gets completed we will update you. Kindly hold on for further updates.

    04/22/2016 05:02 AM CST Mysql restoration has been completed. Thanks for your cooperation.

  • Date - 04/22/2016 01:51
  • Last Updated - 04/22/2016 05:03
Network issue on jazz.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Jazz (ASIA)
  • 04/21/2016 9:32 PM CST Network issue is going on in the server jazz.unisonplatform.com. Our technicians are investigating the root cause. More updates will follow as they become available. Thank you!

    04/21/2016 10:04 PM CST Network issue is still under investigation. Please stand by for more updates. Thank you!

    04/21/2016 10:06 PM CST Server became unresponsive and was restarted. Our technicians are working with the datacenter to determine the issue. We will follow up with more updates as soon as possible. Thank you.

    04/21/2016 10:33 PM CST Working on network issue. Kindly hold on for more updates.

    04/21/2016 11:05 PM CST Working on network issue . Kindly hold on for more updates.

    04/21/2016 11:08 PM CST Network issue has been mitigated. The server is responding fine at the moment. We are still waiting on root cause from our network team. We will follow up again when we hear back from them.  Thank you!

    04/21/2016 11:17 PM CST Network issue has been resolved.

  • Date - 04/21/2016 21:29
  • Last Updated - 04/21/2016 23:20
Network maintanence on nets.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - Nets (LAX)
  • 04/21/2016 03:59 Network maintance is going on in the server nets.unisonplatform.com.

    04/21/2016 04:42 Network maintance is completed

    04/21/2016 1:16 PM CST We are facing attack in the server nets.unisonplatform.com. Now we are working on bringing the server up.

    04/21/2016 2:21 PM CST We are still working on resolving this.

    04/21/2016 4:00 PM CST We are still working on resolving this.

    04/21/2016 6:14 PM CST We are still working on resolving this.

    04/21/2016 8:01 PM CST We are still working on this.

    04/21/2016 8:41 PM CST We are still working on this. Kindly hold on.

    04/21/2016 9:17 PM CST We are still working on network maintance. Kindly hold on.

    04/21/2016 9:55 PM CST We are still working on network maintance. Kindly hold on.

    04/21/2016 10:04PM CST The issue has been resolved.



  • Date - 04/21/2016 03:59
  • Last Updated - 04/21/2016 22:05
Attack in the server lions.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - lions (LAX)
  • 04/21/2016 07:39 Attack in the server. Working on bringing the server up.

    04/21/2016 08:14 Work in progress. Will update shortly.

    04/21/2016 08:49 Work in progress. Wait for updates.

    04/21/2016 09:25 Work in progress. Wait for updates.

    04/21/2016 09:53 Work in progress. Wait for updates.

    04/21/2016 10:27 Work in progress. Wait for updates.

    04/21/2016 10:57 Work in progress. Wiat for updates.

    04/21/2016 11:23 Work in progress. Wait for updates.

    04/21/2016 12:23 Work in progress. Wait for updates.

    04/21/2016 12:58 Work in progress. Wait for updates.

    1:51 PM CST Issue has been resolved. Server is back online. Thank you for your cooperation.

  • Date - 04/21/2016 07:39
  • Last Updated - 04/21/2016 13:52
Attack in the server warriors.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - Warriors (LAX)
  • 04/21/2016 08:34 We are facing attack in the server warriors.unisonplatform.com. Now we are working on bringing the server up.

    04/21/2016 09:03 We are working on the issue. Will update shortly.

    04/21/2016 09:26 Work in progress. Wait for updates.

    04/21/2016 09:54 Work in progress. Wait for updates.

    04/21/2016 10:27 Work in progress. Wait for updates.

    04/21/2016 10:57 Work in progress. Wait for updates.

    04/21/2016 11:23 Work in progress. Wait for updates.

    04/21/2016 12:23 Work in progress. Wait for updates.

    04/21/2016 12:58 AM PST  Work in progress. Wait for updates.

    04/21/2016 1:07 PM  Issue has been resolved. Server is back online now. Thank you for your cooperation.

  • Date - 04/21/2016 08:34 - 04/25/2016 14:32
  • Last Updated - 04/21/2016 13:08
Attack in the server cavaliers.unisonplatfor (Resolved)
  • Priority - Critical
  • Affecting Server - Cavaliers (LAX)
  • 04/21/2016 10:11 We are facing attack in the server cavaliers.unisonplatform.com. We are working on bringing the server up.

    04/21/2016 10:27 Work in progress. Wait for updates.

    04/21/2016 10:54 Work in progress. Wait for updates.

    04/21/2016 11:23 Work in progress. Wait for updates.

    04/21/2016 12:23 Work in progress. Wait for updates.

    04/21/2016 12:58 Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/21/2016 10:11
  • Last Updated - 04/21/2016 13:01
Attack in the server bengals.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - bengals (LAX)
  • 04/21/2016 08:32 We are facing attack in the server bengals.unisonplatform.com. Now we are working on bringing the server up.

    04/21/2016 08:59 We are working on the issue. Will update shortly.

    04/21/2016 09:25 Work in progress. Wait for updates.

    04/21/2016 09:54 Work in progress. Wait for updates.

    04/21/2016 10:57 Work in progress. Wiat for updates.

    04/21/2016 11:23 Work in progress. Wait for updates.

    04/21/2016 12:23 Work in progress. Wait for updates.

    04/21/2016 12:58 Issue has been fixed. Server is back online now. Thank you for your cooperation.

  • Date - 04/21/2016 08:32
  • Last Updated - 04/21/2016 13:00
Attack in the server washington.unisonplatfo (Resolved)
  • Priority - Critical
  • Affecting Server - Washington (LAX)
  • 04/21/2016 08:37 We are facing attack in the server washington.unisonplatform.com. Now we are working on bringing the server up.

    04/21/2016 09:03 We are working on the issue. Will update shortly.

    04/21/2016 09:25 Work in progress. Wait for updates.

    04/21/2016 09:55 Work in progress. Wait for updates.

    04/21/2016 10:27 Work in progress. Wait for updates.

    04/21/2016 10:57 Work in progress. Wiat for updates.


    04/21/2016 11:02 Everything is normalized.

  • Date - 04/21/2016 08:37
  • Last Updated - 04/21/2016 11:23
Attack in the server bears.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Bears (LAX)
  • 04/21/2016 07:42 Attack in the server bears.unisonplatfrom.com. Working on bringing the server up.

    04/21/2016 08:14 Work in progress. Will update shortly.

    04/21/2016 08:49 Work in progress. Wait for updates.

    04/21/2016 09:28 Work in progress. Wait for updates.

    04/21/2016 09:55 Work in progress. Wait for updates.

    04/21/2016 10:27 Work in progress. Wait for updates.

    04/21/2016 10:57 Work in progress. Wiat for updates.


    04/21/2016 11:02 Everything is normalized.

  • Date - 04/21/2016 07:42
  • Last Updated - 04/21/2016 11:23
Attack in the server chiefs.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - chiefs
  • 04/21/2016 08:37 We are facing attack in the server chiefs.unisonplatform.com. Now we are working on bringing the server up.

    04/21/2016 09:04 We are working on the issue. Will update shortly.

    04/21/2016 09:27 Work in progress. Wait for updates.

    04/21/2016 09:53 Work in progress. Wait for updates.

    04/21/2016 10:27 Work in progress. Wait for updates.

    04/21/2016 10:57 Work in progress. Wiat for updates.


    04/21/2016 11:02 Everything is normalized.

  • Date - 04/21/2016 08:37
  • Last Updated - 04/21/2016 11:22
Attack in the server falcons.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)
  • 04/21/2016 08:29 We are facing attack in the server  falcons.unisonplatform.com. We are now working on bringing the server up.

    04/21/2016 08:58 We are working on the issue. Will update shortly.

    04/21/2016 09:25 Work in progress. Wait for updates.

    04/21/2016 09:53 Work in progress. Wait for updates.

    04/21/2016 10:27 Work in progress. Wait for updates.

    04/21/2016 10:57 Work in progress. Wiat for updates.

    04/21/2016 11:02 Everything is normalized.

  • Date - 04/21/2016 08:29
  • Last Updated - 04/21/2016 11:22
Maintanence issue in celtics.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - Celtics (LAX)
  • 04/21/2016 03:56 Network maintanence is going on in celtics.unisonplatform.com

    04/21/2016 04:42 Network maintanence is completed

  • Date - 04/21/2016 03:56
  • Last Updated - 04/21/2016 04:35
Disk partition issue on jazz.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - Jazz (ASIA)

  • 04/17/2016 20:53 CDT  Disk partiton issue on jazz.unisonplatform.com

    04/17/2016 21:30 CDT Disk partition issue on jazz.unisonplatform.com , maintanence is going on.

    04/17/2016 22:10 CDT Disk partition issue on jazz.unisonplatform.com , maintanence is going on.

    04/17/2016 22:54 CDT Disk partition issue on jazz.unisonplatform.com , maintanence is going on.

    04/17/2016 23:22 CDT Disk partition issue on jazz.unisonplatform.com , maintanence is going on.

    04/18/2016 00:45 CDT Disk partition issue on jazz.unisonplatform.com , maintanence is going on.

    04/18/2016 01:16 CDT Disk partition issue on jazz.unisonplatform.com , maintanence is going on. KIndly hold on for further updates.

    04/18/2016 02:06 CDT Disk partition issue on jazz.unisonplatform.com , maintanence is going on. Data restoration is in progress. Kindly hold on for further updates.

    04/18/2016 02:54 CDT . Data restoration has completed on jazz.unisonplatform.com

  • Date - 04/17/2016 20:53 - 04/18/2016 02:56
  • Last Updated - 04/18/2016 02:55
Maintenance in Blue (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • 8:01 AM Friday, 15 April 2016 Pacific Time (PT) : Server is under maintenence. Please hold on for further updates.


    9:06 AM friday , 15 April  2016 : We are still working on the server. Please hold on.


    09.54 AM friday , 15 April  2016 : Maintenance work is still on. Will update in the forum.


    10.01 AM friday , 15 April  2016 : fsck completed


    10.49 AM friday , 15 April  2016 : Maintenance is in progress. Will update in the forum.



    11.33 AM friday , 15 April  2016 : Maintenance ongoing.


    01.30 PM friday , 15 April  2016 : Maintenance in progress. Will update shortly.


    02.30 PM  friday , 15 April  2016 : Maintenance in progress.


    03.17 PM  friday , 15 April  2016 : Maintenance in progress. Your patience is much aprreciated.


    03.38 PM 8:01 AM Friday, 15 April 2016 Pacific Time (PT) : Server is under maintenence. Please hold on for further updates.


    9:06 AM friday , 15 April  2016 : We are still working on the server. Please hold on.


    09.54 AM friday , 15 April  2016 : Maintenance work is still on. Will update in the forum.


    10.01 AM friday , 15 April  2016 : fsck completed


    10.49 AM friday , 15 April  2016 : Maintenance is in progress. Will update in the forum.



    11.33 AM friday , 15 April  2016 : Maintenance ongoing.


    01.30 PM friday , 15 April  2016 : Maintenance in progress. Will update shortly.


    02.30 PM  friday , 15 April  2016 : Maintenance in progress.


    03.17 PM  friday , 15 April  2016 : Maintenance in progress. Your patience is much aprreciated.


    03.38 PM friday , 15 April  2016 : Maintenance completed. Server is back online. Thanks for your patience.





  • Date - 04/15/2016 10:01 - 04/15/2016 17:40
  • Last Updated - 04/15/2016 17:40
Maintanence in nets.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Nets (LAX)
  • 10/4/2016   11:30 PM  Maintenance in broncos.unisonplatform.com.
    10/4/2016   11:40 PM  Issue has been solved server is working fine.

  • Date - 04/11/2016 01:28 - 04/11/2016 00:00
  • Last Updated - 04/11/2016 01:43
Network maintanence on saints.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • 4:26 AM PST 4/04/2016   Maintanence is going on the server saints.unisonplatform.com

    4:52 AM PST 4/04/2016  Network maintanence is going on.

    5:29 AM PST 4/04/2016 Network maintanence is going on.

    6:10 AM  PST 4/04/2016 Network maintanence is going on.

    6:46 AM  PST 4/04/2016 Network maintanence is still going on.

    7:08 AM   PST 4/04/2016 Network maintanence is completed

  • Date - 04/04/2016 06:21 - 04/04/2016 09:08
  • Last Updated - 04/04/2016 09:08
Maintanence in broncos.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - broncos
  • 03/22/2016 22:16   Maintenance in broncos.unisonplatform.com.

    03/22/2016 22:46  Maintenance is still in progress.

    03/22/2016 22:51  Maintenance has been completed successfully.

  • Date - 03/22/2016 22:16 - 03/22/2016 22:58
  • Last Updated - 03/22/2016 22:58
Maintenance in blue.welcomesearchers.com (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • 03/22/2016 00:08   Maintanence in blue.welcomesearchers.com.

    03/22/2016 00:48   Maintanence is still in progress on blue.welcomesearchers.com.

    03/22/2016 01:15  Maintanence has been completed. Thanks  for your cooporation.

  • Date - 03/22/2016 00:08 - 03/22/2016 02:24
  • Last Updated - 03/22/2016 02:23
server undergoing maintainance s4x8.unisonpla (Resolved)
  • Priority - Critical
  • Affecting Server - s4x8
  • Hi ,

    PST 8.00 PM          A maintainance is undergoing on the server s4x8.unisonplatform.com. We will update you the details once the task is over.

    03/16/2016 21:58  Maitanence has been completed. Thansk for your cooporation.

  • Date - 03/16/2016 21:58 - 03/17/2016 02:13
  • Last Updated - 03/17/2016 02:13
r3nr and whiskey Emergency Maintenace (Resolved)
  • Priority - Critical
  • Affecting Other - R3NR and Whiskey
  • The servers will be taken offline for a very short period and transferred to new hardware at 7PM CST.  We will update this thread when completed.

    The maintenance has been completed. 

  • Date - 03/11/2016 18:39 - 03/11/2016 19:39
  • Last Updated - 03/11/2016 19:39
Network maintanence on whiskey.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - whiskey
  • Wed Mar  9 23:12:28 PST 2016  Network maintance is going on.

    Wed Mar  9 23:51:31 PST 2016  Network maintance is going on.

    Thu Mar 10 00:25:51 PST 2016  Network maintence is on progress.

    Thu Mar 10 00:54:53 PST 2016   Network maintance is on progress.

    Thu Mar 10 02:46:08 PST 2016   Network maintance is on progress.

    Thu Mar 10 03:31:10 PST 2016 Server Maintance  has been completed. All services are working fine now.

  • Date - 03/10/2016 01:12
  • Last Updated - 03/10/2016 05:23
Network maintanence on R3NR.welcomesearchers. (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • Wed Mar  9 23:11:06 PST 2016   Network maintanence is going on.

    Wed Mar  9 23:51:31 PST 2016   Network maintance is going on.

    Thu Mar 10 00:25:51 PST 2016   Network maintance is on progress.

    Thu Mar 10 00:54:53 PST 2016   Network maintance is on progress.
    Thu Mar 10 01:15:08 PST 2016   Network maintanrnce is on progress.
    Thu Mar 10 02:46:08 PST 2016   Network maintanrnce is on progress.

    3:21 AM PST The maintainance has been completed. The server R3NR.welcomesearchers. is now back up.

  • Date - 03/10/2016 01:11 - 03/10/2016 05:23
  • Last Updated - 03/10/2016 05:23
Texas Datacenter DDOS (Resolved)
  • Priority - Critical
  • Affecting System - Network Issue Texas Datacenter
  • 8:35PM PST:  The Datacenter in Texas appears to be getting a DDOS attack.  Our servers and network are fine, but the issue is that they provide us connectivity.  We are awaiting their update.

    8:45PM PST:  Still waiting on the datacenter's reply.

    8:48PM PST:  The issue has been resolved.

  • Date - 03/09/2016 22:53
  • Last Updated - 03/09/2016 23:02
Emergency maintenance on server alpha.unison (Resolved)
  • Priority - Critical
  • Affecting Server - alpha

  • The server has a bad RAM module that needs to be replaced immediately.  We will update this thread as soon as its resolved.

    RAM has been replaced and the server is online.

  • Date - 03/09/2016 18:58 - 03/09/2016 20:00
  • Last Updated - 03/09/2016 20:00
Maintenance in raiders.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - raiders
  • 03/09/2016 03:18  Maintenance in  raiders.unisonplatform.com.

    03/09/2016 04:18  Maintenance is still going on in   raiders.unisonplatform.com.

    03/09/2016 04:38 Maintenance has completed. Thanks for your cooporation.

  • Date - 03/09/2016 03:18 - 03/09/2016 04:37
  • Last Updated - 03/09/2016 04:37
Maintance issue in golf.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • 03/09/2016  11:54 PM PST   Maintance is currently  performing in golf .unisonplatform.com

    03/09/2016   1:07 PM  PST    Maintanence is going on in golf.unisonplatform.com

  • Date - 03/09/2016 01:52 - 03/09/2016 23:02
  • Last Updated - 03/09/2016 03:09
Maintenance in saints.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • 03/06/2016 09:41   Maintanence in saints.unisonplatform.com.

    03/06/2016 10:51  Maintanence is still in progress. Your patience is much appreciated.

  • Date - 03/06/2016 09:41 - 03/09/2016 22:58
  • Last Updated - 03/06/2016 11:06
Server knicks currently down (Resolved)
  • Priority - Critical
  • Affecting Server - Knicks (ASIA)
  • Hi,

    Server knicks is currently down. We are currently working on the server. We will keep you updated in this forum.

    We are still working on resolving this. Thank you for your patience.

    The server is back online. Thank you for your cooperation.

  • Date - 03/02/2016 10:15
  • Last Updated - 03/02/2016 13:16
Server bulls currently down (Resolved)
  • Priority - Critical
  • Affecting Server - Bulls (ASIA)
  • Hi,

    The server bulls is currently down. We are currently working on the server. We will keep you updated on he forum.


    We are still working on resolving this. Thank you for your patience.

    The server is back online. Thank you for your cooperation.

  • Date - 03/02/2016 10:13
  • Last Updated - 03/02/2016 13:16
Maintenance in bulls.unisonplatform.com to e (Resolved)
  • Priority - Critical
  • Affecting Server - Bulls (ASIA)
  • 02/27/2016 11:50   Maintenance in  bulls.unisonplatform.com to enable disk_quota. Thanks for your patience in this regard.

    02/27/2016 00:20   Maintenance has been completed. The server is back online. Thanks for your co-operation.

  • Date - 02/27/2016 11:50 - 02/27/2016 12:22
  • Last Updated - 02/27/2016 12:22
Maintenace in alpha.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - alpha
  • 2:48 AM Friday, February 26, 2016  Pacific Time (PT)  :  Server is currently under maintenace now . Please hold on for further updates.
    3:17 AM       Friday, February 26, 2016  Pacific Time (PT)  :  Server is still under maintainance. Please hold on .                    
    3:55 AM :The maintainance has been completed. The server is back online.


  • Date - 02/26/2016 04:49
  • Last Updated - 02/26/2016 05:56
Maintenance in golf.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • 11:36 PM  /var partition of the server become read only. We need to maintanace it and there will be some downtime. We will keep you updated.

    1:45 AM  The issuu has been resolved. The searver is up now.





  • Date - 02/26/2016 01:34
  • Last Updated - 02/26/2016 03:47
Network issue on the server Bulls.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Server - Bulls (ASIA)
  • 1:25 AM A network issue if found on the server Bulls.unisonplatform.com; we are working on resolving the issue.

    2:26 AM .The network issue has been resolved.

  • Date - 02/24/2016 03:23
  • Last Updated - 02/24/2016 04:28
network issue on the server knicks.unisonplat (Resolved)
  • Priority - Critical
  • Affecting Server - Knicks (ASIA)
  • 1:25 AM PDT A network issue if found on the server knicks.unisonplatform.com . We are working on resolving the issue.

    2:26 AM PDT .The network issue has been resolved.


  • Date - 02/24/2016 03:27
  • Last Updated - 02/24/2016 04:27
Network issue in india (Resolved)
  • Priority - Critical
  • Affecting Server - india
  • 10:40 PM  PST Network issue on the server. We are currently cheking it and will update the status.

    10:43 PM PST  The issue has been resolved. Thank you for your cooperation.

  • Date - 02/22/2016 23:41
  • Last Updated - 02/23/2016 00:48
Network issue in lima (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • 10:40 PM  PST Network issue on the server. We are currently cheking it and will update the status.

    10:43 PM PST  The issue has been resolved. Thank you for your cooperation.

  • Date - 02/22/2016 23:40
  • Last Updated - 02/23/2016 00:47
Network issue in hotel (Resolved)
  • Priority - Critical
  • Affecting Server - hotel
  • 14:40 PM  PST Network issue on the server. We are currently cheking it and will update the status.

    10:43 PM PST  The issue has been resolved. Thank you for your cooperation.

  • Date - 02/22/2016 23:42
  • Last Updated - 02/23/2016 00:45
Maintenance in papa (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • 8:34 PM  PST   We are performing some maintanens in papa . Sorry for the inconvenience. The expecting ETA  is 30  minutes.

    9:06 PM PST   The maintanence has been sucessfully completed.  Thank you for your cooperation.

  • Date - 02/22/2016 22:33
  • Last Updated - 02/22/2016 23:08
Network issue on Amsterdam servers. (Resolved)
  • Priority - Critical
  • Affecting Other - Packet loss on AMS servers.
  • 5:53 AM PDT Please be infomred that the the servers in the Amsterdam Dc is experinecing a network issue . We are working on resolving this.
    6:26 AM PDT Please be informed that issue has been resolved the servers are stable now.
    7.44 AM PDT Our senior techs are currentl working with utmost priority to fix this issue. Please hold on for further updates
    8:12 AM PDT The issue has been resolved.




  • Date - 02/22/2016 07:49
  • Last Updated - 02/22/2016 10:13
Quota maintenance in Jaguar (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • 08:45 PM PST  We are performing quota maintenance in the server. We will update the status in the forum.

    09:30 PM PST  The quota maintenatnce is still on progress.

  • Date - 02/11/2016 21:50 - 02/26/2016 04:52
  • Last Updated - 02/21/2016 01:49
Rebooting one of the core switches (Resolved)
  • Priority - Critical
  • Affecting System - Switch
  • 6:05 PM PST We are rebooting one of our core switches, downtime should be no more than 5 minutes.

    6:44 PM PST The has been completed.

  • Date - 02/17/2016 20:03
  • Last Updated - 02/17/2016 20:45
FSCK on golf.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • 9:50 PM PST We are performing FSCK on golf.unisonplatform.com. Server sites might be affected.


    10:48 PM PST FSCK has been completed. Thank you for your cooperation.

  • Date - 02/16/2016 23:49
  • Last Updated - 02/17/2016 00:50
Kernel upgrade on bears.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Bears (LAX)
  • 10:12 PM PST We are performing a kernel upgrade in the server.

    10:27 PM PST Kernel upgrade has ben completed. Thank you for your cooperation.

  • Date - 02/16/2016 00:12
  • Last Updated - 02/16/2016 00:28
Kernel upgrade on falcons.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)
  • 10:11 PM PST We are performing a kernel upgrade on the server.

    10:27 PM PST Kernel upgrade has ben completed. Thank you for your cooperation.

  • Date - 02/16/2016 00:09
  • Last Updated - 02/16/2016 00:28
Kernel upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - Washington (LAX)
  • 3:45 AM Pacific Time (PT): We are doing Kernel upgrade on server. Please hold on for further updates.

    4:03 AM Pacific Time (PT): The maintanence has been sucessfully completed. We appreciate your cooperation and understanding about the same.

  • Date - 02/15/2016 05:48
  • Last Updated - 02/15/2016 06:04
Kernel upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - chiefs
  • 3:45 AM Pacific Time (PT): We are doing Kernel upgrade on server. Please hold on for further updates.

    4:03 AM Pacific Time (PT): The maintanence has been sucessfully completed. We appreciate your cooperation and understanding about the same.

     

  • Date - 02/15/2016 05:45
  • Last Updated - 02/15/2016 06:03
Kernel upgrade on india.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - india
  • 04:33:10 CST Kernel upgrade in progress

    5:17 AM CST Kernel upgrade has been completed. Server is up now. Thank you for your cooperation.

  • Date - 02/13/2016 04:30
  • Last Updated - 02/13/2016 05:19
Maintenance in S4B9.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - S4B9
  • 02/10/2016 23:16  We are rebooting the server for maintenance. Server will be back online soon.

    02/10/2016  00:40  The maintenance has been completed and the server is back online. Thanks for your patience.

  • Date - 02/10/2016 23:16 - 02/11/2016 02:12
  • Last Updated - 02/11/2016 02:12
Maintenance in ravens.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • 02/07/2016 23:28 We are rebooting the server for maintenance. Server will be back online soon.


  • Date - 02/07/2016 23:28 - 02/26/2016 04:52
  • Last Updated - 02/07/2016 23:29
Maintenance in s4t7.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - S4T7
  • 02/03/2016 22:24 We are about to perform a server maintenance to move it to a stable platform. Thank you for your cooperation and understanding in advance.


    02/03/2016 22:48 The maintanence has been sucessfully completed. We appreciate your cooperation and understanding about the same.

  • Date - 02/03/2016 22:24 - 02/03/2016 23:35
  • Last Updated - 02/03/2016 23:35
Maintenance in s4t9.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - S4T9
  • 02/03/2016 22:28 We are performing maintenance in the server to move it to a stable platform. We appreciate your cooperation and understanding about the same.

    02/03/2016 22:48 The maintanence has been sucessfully completed. We appreciate your cooperation and understanding about the same.

  • Date - 02/03/2016 22:28 - 02/03/2016 23:35
  • Last Updated - 02/03/2016 23:34
Maintenance in golf.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • 01/28/2016 05:56  The server is currecntly undergoing maintenance. The server will be back online soon.

  • Date - 01/28/2016 05:56 - 02/26/2016 04:52
  • Last Updated - 01/28/2016 05:58
Server Maintanence Juliet.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - juliet
  • Tue Jan 26 20:30:17 PST 2016

    This is to inform you that we are perfoming fsck on server Juliet.unisonplatform.com and keep you posted.

    Tue Jan 26 21:36:48 PST 2016

    The fsck is still in progress. We will keep you posted.

    Tue Jan 26 22:16:03 PST 2016

    The fsck has been completed.

  • Date - 01/26/2016 22:27
  • Last Updated - 01/27/2016 00:15
Fsck on /home,/tmp and /var partitions (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • 9:04 PM     Started  fsck on blue.welcomesearchers.com

    10:13 PM  Fsck is still on progerss in /home directory

    11:05 PM Fsck is still on progress


    12:26 AM Fsck is still on progress

    12:26 AM Fsck has been completed

  • Date - 01/21/2016 23:03 - 01/22/2016 02:46
  • Last Updated - 01/22/2016 02:46
Maintenance in vz02.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Other - vz02.unisonplatform.com
  • 01/19/2016 03:28    Maintenance in  vz02.unisonplatform.com. The server will be back online soon.

    01/19/2016 03:58    Maintenance has completed and the server is up. Thanks for the cooporation.

  • Date - 01/19/2016 03:28 - 01/19/2016 04:04
  • Last Updated - 01/19/2016 04:03
Maintenance in SR27.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - SR27
  • 01/17/2016 07:55 We have encountered file system error in SR27.unisonplatform.com. We are taking down the server for maintenance.

    01/17/2016 09:15 The maintenance is still going on. Server will be back online soon.

  • Date - 01/17/2016 07:55 - 01/17/2016 10:42
  • Last Updated - 01/17/2016 10:42
kernel upgrade on node vz02.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Other - vz02.unisonplatform.com
  • 11:08 PM PST we are performing kernal upgrade on the node vz02.unisonplatform.com.

    02:25AM PST The kernel upgrade has been postponed to tommorrow.

  • Date - 01/15/2016 01:07
  • Last Updated - 01/15/2016 04:25
kernel upgrade on node vz01.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Other - vz01.unisonplatform
  • 10:56 PM PST we are performing kernal upgrade on the node vz01.unisonplatform.com.

    11:35 PM PST kernel upgrade is completed. The server is running fine now. Thank you for the patience and co-operation.


  • Date - 01/14/2016 00:55 - 01/14/2016 01:36
  • Last Updated - 01/14/2016 01:36
Server migration oscar.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - oscar
  • 8:35 PM Pacific Time (PT)  We are performing a server migration to a new hardware for the server oscar.unisonplatform.com.

    9:01 PM The expected ETA is just five minutes. We will update you shortly.

    9:05 PM The migration has been completed. Thank you for the patience and co-operation.


  • Date - 01/13/2016 22:35 - 01/13/2016 23:07
  • Last Updated - 01/13/2016 23:07
Server migration r3nr.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • Pacific Time (PT) 7:49 PM    :    We are performing a server migration to a new hardware for the server r3nr.unisonplatform.com .

    8:26 PM : Server hardware maintainance is in progress

    9:11 PM : Server hardware maintainance is in progress

    9:17 PM : Server hardware maintainance has been completed. Thank you for your patience and co-operation.

  • Date - 01/11/2016 21:47 - 01/11/2016 23:19
  • Last Updated - 01/11/2016 23:19
quota maintenance on warriors.unisonplatform. (Resolved)
  • Priority - Critical
  • Affecting Server - Warriors (LAX)
  • 8:04 PM PST We are performing quota maintenance on warriors.unisonplatform.com.

    8:46 PM PST quota maintanence still in progress.

    9:09 PM PST quota maintanence still in progress.

    10:09 PM PST quota maintanence still in progress.


    10:56 PM PST quota maintanence still in progress.

    11:58 PM PST quota maintanence still in progress.


    12:53 AM PST quota check  has been completed.

  • Date - 01/10/2016 22:02 - 01/11/2016 02:56
  • Last Updated - 01/11/2016 02:56
quota maintenance on cavaliers.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - Cavaliers (LAX)
  • 8:04 PM PST We are performing quota maintenance on cavaliers.unisonplatform.com.

    8:46 PM PST quota maintanence still in progress.

    9:09 PM PST quota maintanence still in progress.

    10:09 PM PST quota maintanence still in progress.

    10:56 PM PST quota maintanence still in progress.

    11:58 PM PST quota maintanence still in progress.

    12:53 AM PST quota check  has been completed.

  • Date - 01/10/2016 22:05 - 01/11/2016 02:56
  • Last Updated - 01/11/2016 02:56
Maintanance in warriors (Resolved)
  • Priority - Critical
  • Affecting Server - Warriors (LAX)
  • 10:25 PM PST The server has stopped for maintanance.

    11:10 PM PST The maintanance is still in progress. We will keep update the status.

    11:45 PM PST The maintanance has completed and the server back online

  • Date - 01/08/2016 23:25 - 01/09/2016 00:46
  • Last Updated - 01/09/2016 00:46
innodb crash in server xray (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • 09:10 PM PST  While checking we could find that some databases are crashed in the server. We are currently restoring the crashed databases. We will update the staus.

    10:20 PM PST  The restoration is on progress.

    11:35 PM PST  The restorstion is almost completed. It will be completed shortly.

    12:00 AM PST  The restoration has been completed. Now all the DBs are working fine.

  • Date - 01/06/2016 22:09 - 01/07/2016 01:03
  • Last Updated - 01/07/2016 01:03
Kernel upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • 09:15 PM PST  We are performing kernal upgrade on the host node. The server will be up once it is done.

    09: 30 PM PST The kernal upgrade has been completed. The server is up with new kernal.

  • Date - 01/06/2016 22:14 - 01/06/2016 22:32
  • Last Updated - 01/06/2016 22:32
Performing mysql sync on r3nr.unisonplatform. (Resolved)
  • Priority - Medium
  • Affecting Server - R3NR
  • Hi,

    Rnr server is planned to move on this week to a brand new server with updated hardware and software.

    We need to perform a mysql sync on the server r3nr.unisonplatform.com to its new server and thus mysql should be stopped during the process.

    We will update you once this process has been done.

    - Mysql sync has been completed and the service is now online. Thanks for your patience.

  • Date - 01/05/2016 23:17 - 01/06/2016 23:48
  • Last Updated - 01/05/2016 23:57
Packet loss in bulls.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Bulls (ASIA)
  • 12/30/2015 10:50 PM We are facing packet loss for the server bulls.unisonplatform.com. For a quick resolution we have contacted the dc team regrading the issue.

    12/30/2015 11:50 PM There was high DDOS attack on the server and we were forced to null route the IP addresses of the server to prevent further damage. This issue will be resolved soon. We are working with the DC techs regarding the issue and are in the process of finding a permanent solution for this. Please hold on.

    12/31/2015 2:45 AM  In order to underkate the issue all the domains in the server has been moved to another ip address. Kindly hold on for further updates.

    12/31/2015 3:28 AM The issue has been resolved. Now all the domains in the server is resolving from the new ip.

  • Date - 12/31/2015 00:49
  • Last Updated - 12/31/2015 05:30
hardware maintanace (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Hello.

    We are perfoming hardware realted task in server november,

    12/30/2015:9:04 PST  We are performing a server migration to a new hardware for the server november. We will let you know through this post.
    12/30/2015:9:27 PST  Server maintanace has been completed.

  • Date - 12/30/2015 22:34 - 12/30/2015 23:28
  • Last Updated - 12/30/2015 23:28
Packet Loss (Resolved)
  • Priority - Critical
  • Affecting Server - Bulls (ASIA)
  • 5:53 AM PST We are facing a packet loss on the servers 'knicks.unisonplatform.com & bulls.unisonplatform.com"
    6:25 AM PST We are still working on resolving the issue. The inconvenience caused is being regretted
    6:34 AM PST The issue has been resolved. Thank you for the cooperation.

  • Date - 12/30/2015 07:52
  • Last Updated - 12/30/2015 08:35
Packet loss in bulls.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Bulls (ASIA)
  • 12/29/2015 22:18 We are facing packet loss for the server bulls.unisonplatform.com. For a quick resolution we have contacted the dc team regrading the issue.

    12/29/2015 23:18 We are working with the dc techs to resolve the issue as soon as possible.

    12/29/2015 00:32 The server is back online. The issues has been resolved without any fail.

  • Date - 12/29/2015 22:18 - 12/30/2015 00:33
  • Last Updated - 12/30/2015 00:33
Packet loss in knicks.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Knicks (ASIA)
  • 12/29/2015 22:22 We are facing packet loss for the knicks.unisonplatform.com. For a quick resolution we have contacted the dc team regrading the issue.

    12/29/2015 23:18 We are working with the dc techs to resolve the issue as soon as possible.

    12/29/2015 00:32 The server is back online. The issues has been resolved without any fail.

  • Date - 12/29/2015 22:22 - 12/30/2015 00:34
  • Last Updated - 12/30/2015 00:33
server undergoing maintainance r3nr.unisonpla (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • Hi,

    We are currently performing a maintainance on the server r3nr.unisonplatform.com . We will let you know the progress through this thread. PST TIME:  7:31 PM

    The maintainance has been completed. the server is running up and working fine. PST TIME: 8:10 PM

  • Date - 12/25/2015 21:30
  • Last Updated - 12/25/2015 22:13
DDOSos attack on rack49 servers (Resolved)
  • Priority - Critical
  • Affecting Other - DDOSos attack on rack49 servers
  • 6:48 PM
    Tuesday, 22 December 2015


    We are facing some DDOS attack on rack 49 servers and we are working to resolve the issue. We will update you the details.



    Issue has been resolved.

  • Date - 12/22/2015 20:46 - 12/22/2015 20:54
  • Last Updated - 12/22/2015 20:54
Warriors DDoS (Resolved)
  • Priority - Critical
  • Affecting Server - Warriors (LAX)
  • 9:25am PST : We are currently having a DDoS on our Warriors server which is effecting servers on that node, we are working to resolve this as soon as possible.

    9:48am PST : This has now been resolved.

  • Date - 12/22/2015 11:38
  • Last Updated - 12/22/2015 11:49
Hardware upgrade on S8A7 (Resolved)
  • Priority - Critical
  • Affecting Server - S8A7
  • 8:51 PM Monday, Pacific Time (PT) : Stopping mysql for the hardware upgrade. Please hold on for further updates.
    10:18 PM Monday, Pacific Time (PT): The hardware upgrade has completed successfully. All services have returned to normal.




  • Date - 12/07/2015 22:50
  • Last Updated - 12/22/2015 04:09
Server hardware maintainance is in progress (Resolved)
  • Priority - Critical
  • Affecting Server - whiskey
  • Hi,

    We are performing a server migration to a new hardware for the server whiskey.unisonplatform.com . We will let you know through this post. PST time: 8:00 PM

    The maintainance has been completed. The server is up and working fine.

  • Date - 12/21/2015 21:59
  • Last Updated - 12/21/2015 23:52
Packet loss in bulls.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Bulls (ASIA)
  • 12/20/2015 06:59 We are facing packet loss for the server  bulls.unisonplatform.com. We have contacted the dc techs and hope to fix the issue soon.

    12/20/2015 07:38  We are working in progress to resolve the issue soon.

    12/20/2015 08:13  The issue has been resolved and server is functioning fine now.

  • Date - 12/20/2015 06:59 - 12/20/2015 08:19
  • Last Updated - 12/20/2015 08:13
Packet loss in knicks.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Knicks (ASIA)
  • 12/20/2015 07:01  We are facing packet loss for the server knicks.unisonplatform.com. We have contacted the dc techs and hope to fix the issue soon.

    12/20/2015 07:38  We are working in progress to resolve the issue soon.

  • Date - 12/20/2015 07:01 - 12/20/2015 08:19
  • Last Updated - 12/20/2015 07:39
Maintenance in r3nr.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • 12/17/2015 18:05   Maintenance in  r3nr.unisonplatform.com. The server will be back online soon.

    12/17/2015 18:30  Maintenance is in progress.

    12/17/2015 19:00  Maintenance is still in progress.

    12/17/2015 19:50 Maintenance is still in progress.

    12/17/2015 20:20 The network seems to be down. We are working on it.

    12/17/2015 21:05 We are still working in progress to resolve the server network issue.

    12/17/2015 21:50 We are working in progress and server will be back online soon.

    12/17/2015  22:35 We are working in progress and the issue will be resolved soon.

    12/17/2015  23:30 The server is back online and network issue has been resolved.

  • Date - 12/17/2015 18:05 - 12/17/2015 23:41
  • Last Updated - 12/17/2015 23:41
Fsck on /var partition (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • 6:33 PM Fsck has been inititated
    7:04 PM Fsck is in progress.
    8:06 PM Fsck is still on progress
    9:36 PM Fsck is still on progress.
    10:08 PM Fsck is still on progress
    10:50 PM Fsck is still on progress.
    11 :34 PM Fsck is still on progress
    12:31 PM Fsck is still on progress
    12:38 AM Fsck has been completed. We could see some conetents missing, Started restoring the missing contents from the latest backup.
    1:30 AM Restoration is in progress.
    2:30 AM Restoration is in progress.
    3:30 AM Restoration is still on progress
    04:00 AM Restoration is still in progress
    05:00 AM Restoration is still in progress
    06:00 AM Restoration is still in progress
    07:15 AM Restoration is still in progress
    07: 38 AM Restoration is still in progress
    08: 38 Restoration is still in progress
    09: 38 Restoration is still in progress and all the services are running fine. Thanks for your copporation.
    10:50 AM PST Restoration is still in progress
    11:34 AM PST Restoration is still in progress
    12:19 PM PST Restoration is still in progress
    12:58 PM PST Mysql restoration completed
    01:38 PM PST Restoration completed. Cpanel upgradation running
    02:46 PM PST Cpanel upgradation in progress
    04:00 PM PST Server is now working fine. All services are up.

  • Date - 12/11/2015 20:33 - 12/12/2015 17:59
  • Last Updated - 12/12/2015 17:59
Easy Apache on the server (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • 6:14 PM PDT  Easy Apache has been iniitated.
    8:46 PM PDT Easy Apaceh is still on progress.
    10:30 PM PDT Easy Apache has been finished

  • Date - 12/09/2015 20:13 - 12/10/2015 00:31
  • Last Updated - 12/10/2015 00:31
File system error in falcons.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)
  • 12/09/2015 09:40   Maintanence in falcons.unisonplatform.com. There might be chance of service down.Thanks for the cooporation.

    12/09/2015 09:42  We are taking down the server for maintanence. The server will be back online soon.

    12/09/2015 10:02  Maintanence is completed. The server is back online. Thanks for the cooporation.

  • Date - 12/09/2015 09:40 - 12/09/2015 10:03
  • Last Updated - 12/09/2015 10:03
MysQL upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • 8:12 PM  Starting MySQL upgrade.
    9:34 PM Upgradation is in progress.
    10:18 PM Upgradation has been completed

  • Date - 12/07/2015 22:11 - 12/08/2015 00:19
  • Last Updated - 12/08/2015 00:19
Mysql issue in bucks.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - bucks (EU)
  • 11:11 AM PST  We are currently having Mysql issues on the server bucks.unisonplatform.com. We are currently working on resolving the issue. We will update you shortly.

    11:47 AM PST We are still working on resolving the mysql issue. We will update you soon.

    12:03 PM PST We are still working on resolving the mysql issue. We will update you soon.

    12:36 PM PST We are still working on resolving the mysql issue. We will update you soon.

    12:44 PM PST Mysql service is up now. But there is some issues with the innodb. The sites using innodb will be affected. We are working on resolving this now. We will update you shortly.

    1:19 PM PST We are still working on resolving the innodb issue. We will update you shortly.

    1:55 PM PST We are still working on resolving the innodb issue. We will update you shortly.

    2:15 PM PST We are still working on resolving the innodb issue. We will update you shortly.

    2:41 PM PST We are still working on resolving the innodb issue. We will update you shortly.

    3:28 PM PST We are still working on resolving the innodb issue. We will update you shortly.

    3:56 PM PST We are still working on resolving the innodb issue. We will update you shortly.

    4:32 PM PST We are still working on resolving the innodb issue. We will update you shortly.

    5:03 PM We are still working on resolving the inndodb issue. We will update you shortty.

    5:46 PM We are still working on resolving the inndodb issue. We will update you shortty.

     6:09 PM PM We are still working on resolving the inndodb issue. We will update you shortty.

    6:33 PM  Still working on the innodb issue. More details will be updated soon.

    7:08 PM Still working on the the inndodb. We will update you shorty.

    8:05 PM Friday, Pacific Time (PT) We are still working on resolving the inndodb issue. We will update you shortty.

    8:34 PM  We are still working on the issue with the innodb. We will update you more details soon.

    9:02 PM  The Innodb issue is still being resovolded. Will update you soon.

    9:36 PM Still working on the issue. Will update the details soon.

    10:15 PM Still Working on resolving the inndodb issue. We will update you soon.

    10:29 PM Still working on resolviong the issue with inndob.

    11:03 PM  We are still working on resolving the innodb issue. We will update you shortly.

    12:19 AM : Still working on resolving the Innodb. We will update you soon.

    12:40 AM : Still working on the issue with the Innodb.

    01:29AM : The issue we have come across with innodb still persist. We are restoring from a fresh backup now.

    2:08 AM : We are working in restoring the databases. Also the issue will be resolved soon.

    3:33 AM : The restoration is in progress. We will update you the details soon.

    5:01 AM : The issue has been resolved. We are checking in detail for any further issues.

    5:34 AM : The issue has been solved. Kindly check from your end and let us know if you face any issues.

  • Date - 12/04/2015 13:11 - 12/05/2015 10:51
  • Last Updated - 12/05/2015 10:51
File system error in whiskey.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - whiskey
  • 12/01/2015 23:04     Performing fsck on /var.

    12/01/2015 23:34    fsck is going on.Thanks for the copporation in this regard.

    12/01/2015 23:52    fsck has been completed and the server is back online.Thanks for your coporation

  • Date - 12/01/2015 23:04 - 12/02/2015 00:15
  • Last Updated - 12/02/2015 00:15
File system error in whiskey.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - whiskey
  • 11/30/2015 08:10    performing fsck on /tmp partition

    11/30/2015 08:35    maintenance completed, all services are fine. Thanks for the cooporation.

  • Date - 11/30/2015 08:10 - 11/30/2015 08:35
  • Last Updated - 11/30/2015 08:35
File system error in whiskey.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - whiskey
  • 11/29/2015 06:39   fsck has started on the server

    11/29/2015 07:15   fsck has been completed and the server is back online.Thanks for your coporation.

  • Date - 11/29/2015 06:39 - 11/29/2015 07:14
  • Last Updated - 11/29/2015 07:13
Packet loss (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • 12:10 AM PST We are facing packet loss in the server. DC team is working on it.


    12:40 AM PST The issue has been fixed.

  • Date - 11/29/2015 01:11 - 11/29/2015 03:02
  • Last Updated - 11/29/2015 03:02
Packet loss (Resolved)
  • Priority - Critical
  • Affecting Server - Dolphins (EU)
  • 12:10 AM PST We are facing packet loss in the server. DC team is still working on it.

    12:40 AM PST The issue has been fixed.

  • Date - 11/29/2015 01:13 - 11/29/2015 03:01
  • Last Updated - 11/29/2015 03:01
Kernel upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - Nets (LAX)
  • 09:02 PM PST   Kernal upgrade nets.unisonplatform.com

    09:20 PM PST  Kernel upgrade has been completed. Server is up with the latest kernel.

  • Date - 11/28/2015 22:01
  • Last Updated - 11/28/2015 22:47
Kernel upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - Celtics (LAX)
  • 09:04 PM PST  Kernal upgrade in in progress

    09:20 PM PST  Kernel upgrade has been completed.  Server is up with the latest kernel.

  • Date - 11/28/2015 22:03
  • Last Updated - 11/28/2015 22:47
File system error (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • 11/26/2015 09:48      We are currently performing fsck on /var partition on november.unisonplatform.com . We will update you with the details soon.

    11/26/2015 10:12      fsck has been completed and the server is up. Thanks for your cooporation.

  • Date - 11/26/2015 09:48 - 11/26/2015 10:16
  • Last Updated - 11/26/2015 10:16
performing fsck on golf.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • 6:18 PM PST -  We are currently performing fsck on /var partition of golf.unisonplatform.com. We will update you with the details soon.

    7:03 PM PST - fsck completed . Server is running fine now. Thank you for your understanding and co-operation.

  • Date - 11/24/2015 20:18 - 11/24/2015 21:05
  • Last Updated - 11/24/2015 21:05
Connectivity issue for the IP "198.105.2 (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • 5:43 AM Friday, Pacific Time (PT):   We faced connectivity issue on the IP "198.105.221.127" and we are working with the DC techs to resolve this issue.
    7:39 AM  Friday, Pacific Time  198.105.221.127. We are still working with the DC techs to resolve this issue.
    02:33PM Friday,Pacific Time The Dc techs has confirmed that the IP is back online and the issue is resolved.

  • Date - 11/20/2015 07:42 - 11/20/2015 16:39
  • Last Updated - 11/20/2015 16:39
Database crash in uniform.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • 11/18/2015 15:09 The database has crashed in uniform.unisonplatform.com and we are resolving it now.

    2:42PM PST - We are still working on resolving this and appreciate your paitence. We are going to each crashed DB and restoring them.

    5:29 PM - We are currently restoring the crashed databases from backup and will let you know once it is completed.

    6:21 PM - The restoration is in progress.

    7:04 PM - The restoration is still in progress. We will update you shortly.

    7:27 PM - - The restoration is still in progress. We will update you shortly.

    7:59 PM - The restoration is still in progress. We will update you shortly.

    8:28 PM - The restoration is still in progress. We will update you shortly.

    8:55 PM - The restoration is still in progress. We will update you shortly.

    9:29 PM - The restoration is still in progress. We will update you shortly.

    9:53 PM - The restoration is still in progress. We will update you shortly.

    10:29 PM - The crashed DBs have been restored. Now the sites are running fine. Please have a check. Sorry for the inconvenience caused.

  • Date - 11/18/2015 15:09 - 11/19/2015 00:31
  • Last Updated - 11/19/2015 00:30
performing fsck on golf.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • 7:20 PM PST : we are performing a fsck on var partition of golf.unisonplatform.com. We will update you with the details.

    7:50 PM PST : The fsck is still in progress. We will update you with the details.

    8:02 PM PST -: fsck completed. Server is back online and running fine now. Thank you for the patience and co-operation.

  • Date - 11/18/2015 21:20 - 11/18/2015 22:03
  • Last Updated - 11/18/2015 22:58
Server under maintainance (Resolved)
  • Priority - Critical
  • Affecting Server - S4T9
  • Hi,

    We are currently performing maintainance on the server. We will let you know the details through this thread. We appreciate your patience.

    PDT Time: 10:25 AM

    We are currently performing file system check on the server. We will let you know once it is completed. We appreciate your patience.

    PDT Time : 10:45 AM

    Fiile system check on the server in progress. We will let you know once it is completed. We appreciate your patience.

    PDT Time : 11:19AM

    Server is back online after file system check.


  • Date - 11/17/2015 12:23 - 11/17/2015 13:26
  • Last Updated - 11/17/2015 13:26
Server under maintainance (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • 5:29 PM server is under maintainance.
    6:03 PM maintainance is completed.

  • Date - 11/07/2015 19:28
  • Last Updated - 11/07/2015 20:04
Maintenence in golf.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • 11/07/2015 00:35 The server will go offline now for performing maintenence (filesystem check) and will be back online very soon.

    11/07/2015 01:20 The server is back online.

  • Date - 11/07/2015 00:35 - 11/07/2015 01:31
  • Last Updated - 11/07/2015 01:31
Attack in ams004.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting System - ams004.unisonplatform.com
  • 11/05/2015 22:36 We are facing an attack in the server ams004.unisonplatform.com. We are mitigating the issue now. Once we fix the issue we will update you.

    11/05/2015 22:49 We have successfully stopped the attack. The server is back  and stable.

  • Date - 11/05/2015 22:36 - 11/07/2015 00:37
  • Last Updated - 11/05/2015 22:51
fsck on the server . (Resolved)
  • Priority - Critical
  • Affecting Server - whiskey
  • 12:39 PM : fsck has started on the server on partition /tmp
    1:11 PM  : fsck is in progress
    2:05 PM : fsck is still on progress
    2:14 PM fsck has  begun on sda2 (/var)
    2:28 PM fsck on the fsck on /dev/sda8; its the last partition to do, also the biggest.
    3:01 PM fsck is sill on progress
    3:01 PM fsck is on progress for /home
    3:39 PM fsck is still on progress
    4:23 PM fsck has been completed and the server is back online.

  • Date - 11/05/2015 14:38
  • Last Updated - 11/05/2015 18:24
AMS Packetloss (Resolved)
  • Priority - Critical
  • Affecting System - AMS Datacenter Packetloss
  • 8:05 AM PST : We have reports of packetloss at our AMS DC, we are working to resolve this and will keep you updated.

    8:18 AM PST : This has now been resolved, we appreciate the paitence it appears to have been a mitigated DDOS.

  • Date - 11/02/2015 10:04
  • Last Updated - 11/02/2015 10:18
Attack on Bills (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • There has been an attack to the server Bills.unisonplatform today 04:27 PM PDT .We are still working on it. We will update you the details through this post shortly.

    04:50 PM PDT : The attack is resolved. Feel free to contact us incase if you face any isssues.

  • Date - 11/01/2015 18:27
  • Last Updated - 11/02/2015 10:04
Attack on Bill servers (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • Hi,

    There has been an attack to the server Bills.unisonplatform today 8:21 PM PDT .We are still working on it. We will update you the details through this post shortly.

    The attck to the Bills server has been successfully mitigated.(Saturday, 31 October 2015 Pacific Time (PDT) ). 

    We are closing out this thread.

  • Date - 10/31/2015 22:16 - 10/31/2015 22:57
  • Last Updated - 10/31/2015 22:57
Maintenence in golf.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • 10/31/2015 05:51 We are performing server maintence in golf.unisonplatform.com. Server will be back online soon.

    10/31/2015 06:11 We have successfully completed the maintenence. The  server is back online.

  • Date - 10/31/2015 05:51 - 10/31/2015 06:15
  • Last Updated - 10/31/2015 06:15
Server Maintanence S8A7.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - S8A7
  • Thu Oct 29 22:01:26 PDT 2015

    We are taking down S8A7.unisonplatform.com for maintanence.
    Maintenance has completed and the server is back online at 22:32 PDT 2015

  • Date - 10/30/2015 00:00 - 10/30/2015 00:33
  • Last Updated - 10/30/2015 00:33
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • 11:25 PST : Gladiator is down, we have tried a graceful reboot and that has not remedied the situation we are not working on other resolutions.

    12:20 PST : Gladiator is back up, it appears we had an enormous amount of outbound 'abuse' or spam which caused the issue, we are working on mitigating this customer and appreciate your patience.

  • Date - 10/29/2015 13:24
  • Last Updated - 10/29/2015 14:21
FS error on / partition (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • 10:45AM PST : We could see FS error on / partition. We are performing FSCK on / partition.

    12:09 PST : We are currently performing an FSCK.

    12:31 PST : We are still working on completing the FSCK, we appreciate your patience.

    12:42 PST : We are rebooting the server and the FSCK is complete.

    12:51 PST : We are facing issues with boot and are working to resolve thie server.

    1:07 PST : Currently running another FSK on one of the mounted drives.

    1:54 PST : Blue is back online.

  • Date - 10/21/2015 12:41
  • Last Updated - 10/21/2015 15:54
Los Angeles Servers Packet Loss (Resolved)
  • Priority - Critical
  • Affecting System - VPS/Shared/Reseller
  • 7:42AM PST : Roughly 15 minutes ago, one of our VPS servers was hit with a large DDOS attack it is now being null routed and service is expected to be back up very shortly, this attack is on one vps but the attack is so large it is causing service disruptions on the entire rack. We will keep you updated with progress via this network thread.

    8:08AM PST : The issue has been mitigated we are still seeing a few lingering servers with issues and are working feverishly to bring back all these services!

    8:33AM PST : The issue has been fully rectified, we are now closing the network thread, if you still have any remaining issues please do submit a ticket.

  • Date - 10/21/2015 09:41
  • Last Updated - 10/21/2015 10:34
Maintenance in SR27.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - SR27
  • 10/20/2015 07:48    /var partition is experiencing file system error and we are forced to do the needed maintenance now.
                                     We will be updating the details soon. Currently the maintenance is in progress.
                                     Please hold on for further updates.


    10/20/2015 08:48   Maintenance is over and the server is back online.
                                   Now everything back to normal and seems perfect.

  • Date - 10/20/2015 07:48 - 10/20/2015 09:04
  • Last Updated - 10/20/2015 09:04
New security check for WordPress Domains (Resolved)
  • Priority - Medium
  • Affecting Server - Black2
  • Tue Oct 20 03:23:48 PDT 2015

    We have  installed new security check on the server black2.unison.Bots pass random user/pass as arguments and attack using wp-login.php. When they suceed on a user pass combination, they will try to exploit that user/website and eventually server. When we have protection like this, bots will never get access. You guys just need to provide the username showing in the box and the answer of question (just some maths) as password , youwill be redirecting to wp-login page.
     
    Please contact us if you have any doubts on it.

  • Date - 10/20/2015 05:26 - 01/07/2016 17:35
  • Last Updated - 10/20/2015 05:28
New security check for WordPress Domains (Resolved)
  • Priority - Medium
  • Affecting Server - bills (EU)
  • Tue Oct 20 11:18:22 BST 2015

    We have  installed new security check on the server bills.unison.Bots pass random user/pass as arguments and attack using wp-login.php. When they suceed on a user pass combination, they will try to exploit that user/website and eventually server. When we have protection like this, bots will never get access. You guys just need to provide the username showing in the box and the answer of question (just some maths) as password , youwill be redirecting to wp-login page.
     
    Please contact us if you have any doubts on it.


     

  • Date - 10/20/2015 04:54 - 01/07/2016 17:35
  • Last Updated - 10/20/2015 05:25
Mysql maintenance on packers.unisonplatform.c (Resolved)
  • Priority - Medium
  • Affecting Server - packers (EU)
  • Hi,

    The server DBMS have faced a sudden issue which led to the crash of  some databases on the server. We have already corrected this issue and currently we are restoring the crashed db's on the server.

    7:59 PM Restoration is still in progress

    1:22 AM Restoration is still on progress

    13:40 PM Restoration is still on progress

    15:41 PM  Final maintenance is going on. Every thing will be back online soon.

    19:34 PM Final maintanenance is going on. Every thing will be back online soon.

    08:30 PM Final maintanenance is going on. Every thing will be back online soon.

    09:48 PM Final maintanenance is going on. Every thing will be back online soon.




    - 2:29pm PST - Cleaning up and bringing back fully online.

  • Date - 10/17/2015 14:41 - 10/18/2015 18:19
  • Last Updated - 10/18/2015 18:19
Wp_attack (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • We have experienced wp_attack with the server and blocked the ip : 142.4.0.169

    --------------------------------
    [Tue Oct 13 14:31:06.623414 2015] [:error] [pid 12554:tid 139863422568192] [client 142.4.0.169] ModSecurity: collection_store: Failed to write to DBM file "/tmp/ip": Invalid argument [hostname "kyisatree.org"] [uri "/wp-login.php"] [unique_id "Vh1N6qLb@F0AADEK4@IAAADZ"]
    [Tue Oct 13 14:31:09.761297 2015] [:error] [pid 12554:tid 139863600895744] [client 142.4.0.169] ModSecurity: collection_store: Failed to write to DBM file "/tmp/ip": Invalid argument [hostname "kyisatree.org"] [uri "/wp-login.php"] [unique_id "Vh1N7aLb@F0AADEK5BMAAADI"]
    [Tue Oct 13 14:31:09.964888 2015] [:error] [pid 9672:tid 139863139342080] [client 142.4.0.169] ModSecurity: collection_store: Failed to write to DBM file "/tmp/ip": Invalid argument [hostname "kyisatree.org"] [uri "/wp-login.php"] [unique_id "Vh1N7aLb@F0AACXIaZEAAAB0"]
    ----------------------------
    11:38 AM PDT

  • Date - 10/13/2015 13:35
  • Last Updated - 10/18/2015 13:35
Maintanence in packers.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • 10/17/2015 09:42    We are forced to do some maintenance in the server and the  maintenance is in progress. We are extremely sorry for the inconvenience caused.
                                    The server will be back online soon.


    10/17/2015 10:30    The maintanence has been completed.,the server is up now. Thanks for your cooperation.

  • Date - 10/17/2015 09:42 - 10/17/2015 10:42
  • Last Updated - 10/17/2015 10:42
Maintanence in cardinals.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • 10/17/2015 04:11    Server needs an immediate reboot for unavoidable maintenance and we have rebooted the server. However it might take some time to get the server back online.
                                    Thanks for your cooperation.


    10/17/2015 04:45    The maintanence is still ongoing.   Thanks for your cooperation.

    10/17/2015 05:00    The server has been successfully rebooted. Thanks for your cooperation.

  • Date - 10/17/2015 04:11 - 10/17/2015 05:12
  • Last Updated - 10/17/2015 05:11
Maintanence in colts.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Colts
  • 10/17/2015 04:14      Server needs an immediate reboot for unavoidable  maintenance and we have rebooted the server. However it might take some time to get the server back online.
                                      Thanks for your cooperation.

    10/17/2015 04:35     THe server has been successfully rebooted and the server is up now. Thanks for your cooperation.

  • Date - 10/17/2015 04:14 - 10/17/2015 04:38
  • Last Updated - 10/17/2015 04:37
kernel upgrade on the server dfw003 (Resolved)
  • Priority - Critical
  • Affecting Server - texans
  • kernel upgrade on server on node server dfw003 on 11:10 PM

    kernel upgrade on server dfw003 completed successfully.

  • Date - 10/17/2015 01:11 - 10/17/2015 01:31
  • Last Updated - 10/17/2015 01:30
kernel upgrade on the server dfw003 (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • Kernel upgrade on the node server dfw003 on 11:10 PM

    kernel upgrade on server dfw003 completed successfully.

  • Date - 10/17/2015 01:04 - 10/17/2015 01:30
  • Last Updated - 10/17/2015 01:29
Server maintence in ns100.eleven2.co (Resolved)
  • Priority - Critical
  • Affecting System - ns100.eleven2.com
  • 10/15/2015 10:37 Maintenence in ns100.eleven2.com. We are curently working on it.
    10/15/2015 10:43 The server is backonline after maintenence.

  • Date - 10/15/2015 12:37 - 10/15/2015 14:31
  • Last Updated - 10/15/2015 14:31
Seems attack on colo4 (Resolved)
  • Priority - Critical
  • Affecting Other - Seems attack on colo4
  • We are  currently facing attack on servers in colo4 dc.

    2:12 PM PDT

    servers are working fine now.

  • Date - 10/13/2015 16:07 - 10/13/2015 16:38
  • Last Updated - 10/13/2015 16:38
Performing fsck (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • 1:08 AM PDT we are doing fsck on /var partition

    1:54 AM PDT fsck completed

  • Date - 10/12/2015 03:07 - 10/12/2015 03:54
  • Last Updated - 10/12/2015 03:54
Performing fsck (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • 12:15 AM PDT we are doing fsck on /var partition



    12:19 AM PDT fsck postponed

  • Date - 10/12/2015 02:12 - 10/12/2015 02:20
  • Last Updated - 10/12/2015 02:20
Packet loss in ams servers (Resolved)
  • Priority - Critical
  • Affecting Other - ams servers
  • 1:00 AM PDT  All our ams servers are currently experiencing packet loss. We have contacted the dc. Please hold on for further updates.

    1:44 AM PDT we are still working on this. Please hold on for further updates.

    2:45 AM PDT Packet loss on server has been fixed now and all the services are running fine.


    7:51 AM Wednesday, 7 October 2015 experiecning  packet loss on the ams servers.

    8:10 AM Wednesday, 7 October 2015 Issues are fixed and the serices are running fine.

    2:52 PM Wednesday, 7 October 2015 All our ams servers are currently experiencing packet loss. We have contacted the dc. Please hold on for further updates.

    3:14 PM Wednesday, 7 October 2015  Packet loss on server has been fixed now and all the services are running fine.

    5:30 PM Wednesday, 7 October 2015  All our ams servers are currently experiencing packet loss. We have contacted the dc. Please hold on for further updates.

    Packet loss on server has been already fixed  and all the services are running fine.

  • Date - 10/05/2015 02:56
  • Last Updated - 10/08/2015 00:50
Swirch Upgrade (Resolved)
  • Priority - Critical
  • Affecting Other - LA DC
  • Wed Oct  7 22:14:32 PDT 2015

    We will be upgrading our switch in LA DC. There is will be a down time of less than 30 minutes.

    Wed Oct  7 22:48:17 PDT 2015

    The switch upgrade has been completed and all servers is back online.

  • Date - 10/08/2015 00:12
  • Last Updated - 10/08/2015 00:48
Core Router Reboot (Resolved)
  • Priority - Critical
  • Affecting Other - LA DC
  • We will be rebooting a core router in Los Angeles.  The downtime should be 5-10 minutes.

  • Date - 10/05/2015 21:16
  • Last Updated - 10/07/2015 16:59
Packet loss in ams servers (Resolved)
  • Priority - Critical
  • Affecting Other - ams servers
  • 8:48 AM PDT All our ams servers are currently experiencing packet loss. We have contacted the dc. Please hold on for further updates.
    9:40 AM PDT Our senior technicians are still working on it. Thank you for your co-operation.
    11:30 AM PDT We are still working on resolving the issue. Thank you for your co-operation.
    12:20 PM PDT We are still working on resolving the issue. We will keep you posted.
    01:10 PM PDT Our DC technicians are working vigorously. Thank you for your co-operation.
    02:00 PM PDT Our DC technicians are working vigorously. Thank you for your co-operation.
    02:30 PM PDT Our DC technicians are still working on it. Thank you for your co-operation.
    03:00 PM PDT The issue now resolved.

    Thank you for your co-operation and understanding.

  • Date - 10/06/2015 10:48 - 10/06/2015 17:38
  • Last Updated - 10/06/2015 17:38
Backup4 Backup Server Rebuild (Resolved)
  • Priority - Critical
  • Affecting Other - Backup4 (See Description for Server List)
  • Backup restores will be unable for roughly 24 hours while the Backup4 backup server has a RAID rebuild after a multiple harddrive failure.

    The affected servers:

    S4X8.unisonplatform.com
    S8A7.unisonplatform.com
    SR27.unisonplatform.com
    alpha.unisonplatform.com
    dfw001.unisonplatform.com
    dfw007.unisonplatform.com
    dfw008.unisonplatform.com
    dfw009.unisonplatform.com
    golf.unisonplatform.com
    kilo.unisonplatform.com
    panthers.unisonplatform
    quebec.unisonplatform.com
    r3nr.unisonplatform.com
    zulu.unisonplatform.com
    victor

    delta

    romeo

    black2
    yellow
    green

  • Date - 10/02/2015 16:21 - 10/05/2015 20:59
  • Last Updated - 10/02/2015 16:13
fsck on the server . (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • 3:47 PM initiated fsck on the server .

  • Date - 09/28/2015 17:46
  • Last Updated - 09/30/2015 19:55
port 25 blocked in the server packers.unisonp (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • 8:44 AM PDT we have blocked the port 25 on the server due to massive spamming. All the outgoing mails are going from port 26 in server. Please use port 26 on the mail clients for smooth delivery of emails.
    1:50 PM PDT issue has been fixed and enabled back port 25

  • Date - 09/23/2015 10:50
  • Last Updated - 09/23/2015 15:10
port 25 blocked in the server foxtrot.unisonp (Resolved)
  • Priority - Critical
  • Affecting Server - foxtrot
  • 8:44 AM PDT we have blocked the port 25 on the server due to massive spamming. All the outgoing mails are going from port 26 in server. Please use port 26 on the mail clients for smooth delivery of emails.
    12:50 PM PDT The spamming issue is reolved . Enabled back port 25 .

  • Date - 09/23/2015 10:41
  • Last Updated - 09/23/2015 15:09
port 25 blocked in the server xray.unisonplat (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • 8:44 AM PDT we have blocked the port 25 on the server due to massive spamming. All the outgoing mails are going from port 26 in server. Please use port 26 on the mail clients for smooth delivery of emails.
    12:30 PM   resolved the spamming issue. changed the ports  back to 25.

  • Date - 09/23/2015 10:49
  • Last Updated - 09/23/2015 14:34
Quota check on servers tampa, bills & buc (Resolved)
  • Priority - Critical
  • Affecting Other - Tampa and Bucks
  • Tampa, Bills and Bucks are currently offline running a quota check.

    The quota checks are now completed.

  • Date - 09/22/2015 17:12
  • Last Updated - 09/22/2015 17:45
Maintanence in xray.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • 09/21/2015 20:53   As part of an immediate maintenance needed for the server - xray.unisonplatform.com - we were forced to reboot the server. The maintenance is in progress and the server will be back online soon. Thanks for the cooperation.

    09/21/2015 21:13   The server has sucessfully rebooted. Thanks for the cooperation.

  • Date - 09/21/2015 20:53
  • Last Updated - 09/21/2015 21:18
Maintanence in uniform.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • 09/21/2015 20:46   As part of an immediate maintenance needed for the server - uniform.unisonplatform.com - we were forced to reboot the server. The maintenance is in progress and the server will be back online soon. Thanks for the cooperation.

    09/21/2015 20:46  The server has rebooted sucessfully. Thanks for the coorporation.

  • Date - 09/21/2015 20:46
  • Last Updated - 09/21/2015 20:57
Kernel Upgrades and Reboots (Resolved)
  • Priority - Critical
  • Affecting Other - AMS Datacenter
  • All servers and VPS in our AMS data center will be rebooted to apply a kernel upgrade.  Downtime should be minimal.

    All reboots are completed and all servers are online.

  • Date - 09/21/2015 16:30 - 09/21/2015 19:24
  • Last Updated - 09/21/2015 19:24
Down for maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Cavaliers (LAX)
  • For an emergency maintenance for the server - cavaliers.unisonplatform.com - we are forced to reboot the server to correct the quota issues.<br />The server will be back online very soon.<br /><br />Thanks for your co-operation

  • Date - 09/21/2015 00:36 - 09/21/2015 01:07
  • Last Updated - 09/21/2015 00:36
Down for maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Warriors (LAX)
  • For an emergency maintenance for the server - warriors.unisonplatform.com - we are forced to reboot the server to correct the quota issues.
    The server will be back online very soon.

    Thanks for your co-operation

  • Date - 09/21/2015 00:34 - 09/21/2015 01:07
  • Last Updated - 09/21/2015 00:35
Down for maintenance - nets.unisonplatform.co (Resolved)
  • Priority - Critical
  • Affecting Server - Nets (LAX)
  • For an emergency maintenance for the server - nets.unisonplatform.com - we are forced to reboot the server to correct the quota issues.
    The server will be back online very soon.

    Thanks for your co-operation

  • Date - 09/21/2015 00:17 - 09/21/2015 00:35
  • Last Updated - 09/21/2015 00:18
Down for maintenance - lions.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - lions (LAX)
  • For an emergency maintenance for the server - lions.unisonplatform.com - we are forced to reboot the server to correct the quota issues.
    The server will be back online very soon.

    Thanks for your co-operation

  • Date - 09/20/2015 23:55 - 09/21/2015 00:09
  • Last Updated - 09/20/2015 23:56
Down for maintenance - niners.unisonplatform. (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • 9:35 PM : Sunday, 20 September 2015: Pacific Time (PT)
    For an emergency maintenance for the server - niners.unisonplatform.com - we are forced to reboot the server to correct the quota issues.
    The server will be back online very soon.

    Thanks for your co-operation

  • Date - 09/20/2015 23:33 - 09/20/2015 23:55
  • Last Updated - 09/20/2015 23:36
maintenance on celtics.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Celtics (LAX)
  • 4:05 AM PDT Maintainance on celtics.unisonplatform.com for correcting the quota issue.
    Server will be back online soon.

    5:17 AM PDT quota initialisation is still in progress.

    6:25 AM PDT Maintenance has been completed. The server is up and running fine now.


  • Date - 09/20/2015 06:04 - 09/20/2015 08:27
  • Last Updated - 09/20/2015 08:27
maintenance on greens.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • 4:05 AM PDT Maintainance on greens.unisonplatform.com for correcting the quota issue.
    Server will be back online soon.

    5:17 AM PDT quota initialisation is in progress.

    5:39 AM PDT Maintenance is completed. The server is up and running fine now.

  • Date - 09/20/2015 06:06 - 09/20/2015 07:43
  • Last Updated - 09/20/2015 07:42
Maintanence in celtics.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • 09/17/2015 02:23         As part of an immediate maintenance, we are forced to reboot the server now. The server will be back online very soon.

    09/17/2015 03.17         The server maintenance is going on. The server will be back online very soon.

    09/17/2015  04:13        The server reboot is sucessfully completed. Thanks for the corporation .

  • Date - 09/17/2015 02:23 - 09/17/2015 05:16
  • Last Updated - 09/17/2015 05:16
Maintanence in washington.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Washington (LAX)
  • 09/17/2015 00:29       As part of an immediate maintenance, we are forced to reboot the server now. The server will be back online very soon.


    09/17/2015 01:15       Maintenance has been completed and the server is back online.Now everything seems perfect. Thanks for the co-operation.

  • Date - 09/17/2015 00:29 - 09/17/2015 01:18
  • Last Updated - 09/17/2015 01:17
Easy Apache (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • 9:48 PM Easy Apache started
    10:49 PM easy apache is over

  • Date - 09/14/2015 23:48
  • Last Updated - 09/15/2015 00:50
Maintenance is going on server saints (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • 6:46 PM PDT Maintenance is going on server
    7:22 PM PDT Maintenance is under progress. Issue with the firewall, we have checking it.

    8:09 PM PDT Maintenance is under progress. We will updated you once it is completed.
    8:18 PM PDT Issue with the firewall has been fixed. server is up now. Now we are proceeding with the kernel upgrade.

    Sat Sep 12 20:30:36 PDT 2015

    Kernel upgrade has been completed. Server is online now and all the services are working fine

  • Date - 09/12/2015 20:45
  • Last Updated - 09/12/2015 22:31
performing fsck on november.unisonplatform.co (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • 10.39 PM  We are performinf fsck on /var parttition. Please hold on for further updates.

    The mintenance has been completed


  • Date - 09/09/2015 00:38 - 09/10/2015 03:19
  • Last Updated - 09/10/2015 03:19
Maintenance on server r9wk.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • Aug 28 21:57:19 PDT -- A mintenance is needed on the server and we are starting this. We will update you the status through this thread.

    Aug 28 11:45  PST  The mintenance has been completed. The server is back to online.

  • Date - 08/28/2015 23:56 - 08/29/2015 01:49
  • Last Updated - 09/10/2015 03:15
Maintenence in S8A7.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - S8A7
  • 09/10/2015 02:30 Maintenence on S8A7.unisonplatform.com

    09/10/2015 03:15 S8A7.unisonplatform.com was down for the kernel upgarde and now it is back online on the new kernel.

  • Date - 09/10/2015 02:30 - 09/10/2015 03:14
  • Last Updated - 09/10/2015 03:14
Maintenence in S8A7.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - S8A7
  • 09/05/2015 04:51 Mintence in S8A7.unisonplatform.com. Server will be back  online soon.

    09/05/2015 05:50 S8A7.unisonplatform.com is back online.

  • Date - 09/05/2015 04:51 - 09/05/2015 06:16
  • Last Updated - 09/05/2015 06:16
performing fsck on bengals.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - bengals (LAX)
  • 1:56 PM PST We have detected a file system error on / partition. We are performing fsck on the / partition now.

    2:35 PM PST fsck still in progress.

    3:14 PM PST fsck still in progress and is about to finish.

    3:39 PM PST We have swapped out the raid card and updated the motherboard and bios firmware. fsck still undergoing.

    5:23 PM PST fsck still in progress

    5:39PM PST fsck is still in progress

    07:15PM PST fsck is still in progress

    8:07:15PM  PST  fsck is still in progress

    8:51 PM PST  fsck is still in progress

    9:30 PM PST  fsck is still in progress

    10:17 PM PST fsck is still in progress

    10:43 PM Fsck is still in progress. Meanwhile we are restoring data to new server. We will keep you posted.

    11:28PM PST We have restored 34.2 GB so far.

    12:41PM PST Restored 57GB so far.

    2:12 AM PST  restored 90 GB so far.

    5:04 AM PST restored 158G so far.

    5:48 AM PST restored 173G so far.

    7:43 AM  PST restored 211G so far.

    9:49 AM PST restored  255G so far.

    10:29 AM PST restored 258G so far

    11:03 AM PST resored 259G so far

    11:33 AM PST resored 260G so far

    12:05 PM PST restored 267G so far

    12:31 PM PST restored 271G so far

    1:11 PM PST restored 286G so far

    1:37 PM PST restored 293G so far

    2:42 PM PST restored 311G so fart

    3:19 PM PST restored 319G so far

    3:46 PM PST restored 322G so far

    4:27 PM PST restored 337G so far

    5:14 PM PST restored 347G so far

    5:59 PM PST restored 361G so far

    6 :37 PM PST restored 371G so far

    7 : 15 PM resrored 382G so far

    8:18 PM restored 396G so far
    9:20 PM PM restored 418G so far
    10:13 PM restored 435G restored so far
    10:55 PM restored 440G  so far
    11:42 PM restored 457G so far
    12:47 AM restord  463G so far
    2:52 AM 498G stored so far

    4:25AM Restored 481.3 GB

    6:25AM Restoration is in progress

    The restoration process has been completed successfully and the server is perfect now.

    Thank you for your co-operation.


  • Date - 09/02/2015 15:58 - 09/04/2015 10:19
  • Last Updated - 09/04/2015 10:18
performing fsck on browns.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - browns
  • 1:56 PM PST We have detected a file system error on / partition. We are performing fsck on the / partition now.

    2:35 PM PST fsck still in progress.

    3:14 PM PST fsck still in progress and is about to finish.

    3:39 PM PST We have swapped out the raid card and updated the motherboard and bios firmware. fsck still undergoing.

    5:23 PM PST fsck still in progress

    6:01 PM PST fsck is still in progress

    6:32 PM PST fsck is completed and the server is up and running fine.

  • Date - 09/02/2015 15:54 - 09/02/2015 20:34
  • Last Updated - 09/02/2015 20:34
Server under maintainance (Resolved)
  • Priority - Critical
  • Affecting Server - bengals (LAX)
  • The server is under maintiannace 9:23 PM

  • Date - 09/01/2015 23:21 - 09/02/2015 06:52
  • Last Updated - 09/01/2015 23:23
Maintanance in bears.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Bears (LAX)
  • 9:16 PM PST  We are performing easyapache on bears.unisonplatform.com for security hardening.
    10:48 PM PST easyapache is in progress.
    12:42 AM PST easyapache successfully completed. Server is running fine.

  • Date - 08/30/2015 23:16 - 08/31/2015 02:43
  • Last Updated - 08/31/2015 02:43
Maintanance in ravens.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • 1:02 AM PST We are performing easyapache on ravens.unisonplatform.com for security hardening.

    Maintainance on ravens.unisonplatform.com has completed. 3:07 AM

  • Date - 08/30/2015 03:01
  • Last Updated - 08/30/2015 05:07
Disk space issue in ravens.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • 08/27/2015 18:22 We are working on the disk space issue of ravens.unisonplatform.com

  • Date - 08/27/2015 18:22
  • Last Updated - 08/28/2015 23:56
Server Maintenence in bengals.unisonplatform. (Resolved)
  • Priority - Critical
  • Affecting Server - bengals (LAX)
  • 08/27/2015 15:33 bengals.unisonplatform.com will go offline now for maintence. Will be back online very soon.

  • Date - 08/27/2015 15:33
  • Last Updated - 08/27/2015 15:55
Server Maintenence in browns.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - browns
  • 08/27/2015 15:42 browns.unisonplatform.com will go offline now for maintenence. Will be back online very soon.

  • Date - 08/27/2015 15:42
  • Last Updated - 08/27/2015 15:55
Ongoing Attack (Resolved)
  • Priority - Critical
  • Affecting Server - bengals (LAX)
  • 1:30pm PST - Server is currently under attack, we are working on bringing this back up as soon as possible
    Resolved attack, back up

  • Date - 08/27/2015 15:30
  • Last Updated - 08/27/2015 15:55
Ongoing Attack (Resolved)
  • Priority - Critical
  • Affecting Server - browns
  • 1:30pm PST - Server is currently under attack, we are working on bringing this back up as soon as possible

    Resolved attack, back up

  • Date - 08/27/2015 15:33
  • Last Updated - 08/27/2015 15:55
Performing FSCK in the server golf.unison (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • 07:40 PM PST Performing FSCK on /var partition in the server golf.unison. The server is will be up shortly.

    08:15 PM PST FSCK has been completed and the server is working fine now.

  • Date - 08/25/2015 21:24 - 08/25/2015 22:15
  • Last Updated - 08/25/2015 22:15
Drive replacement on juliet.unisonplatform.co (Resolved)
  • Priority - Critical
  • Affecting Server - juliet
  • Hi,

    We are performing a drive replacement on the server juliet.unisonplatform.com and there should be a downtime of few minutes. We will upate the status

    11:42 PM PST : The server is already up after the drive replacement.

  • Date - 08/25/2015 00:59
  • Last Updated - 08/25/2015 01:43
performing fsck on r47e.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - R47E
  • 10:44 PM PST  Performing fsck on r47e.unisonplatform.com

    11:54 PM PST Fsck is still in progress

    12:58
    :22AM  File system check still ongoing on home partition

    3:10 AM File system check has been completed. All the services are back online.

  • Date - 08/22/2015 00:44
  • Last Updated - 08/22/2015 05:11
Datacenter Maintenance in Los Angeles (Resolved)
  • Priority - Critical
  • Affecting Other - LA DC
  • At 21:00 (9PM PST) Monday August 17, 2015, we will be performing a UPS maintenance..   At this time the UPS will be taken out of the loop and we will be on straight utility power at this time.  No downtime is expected.  The window is 4 hours, but we expect it will take approximately 2 hours to complete.

    As of 23:22, the maintence has been completed.  No issues occured.

  • Date - 08/14/2015 17:10
  • Last Updated - 08/18/2015 01:23
Quota maintenance in cardinals.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • 10:53 PM -- Quota maintenance on the server cardinals.unisonplatform.com has been started. We will update you the status.

    Maintenace is completed and the server is back online.

  • Date - 08/17/2015 00:52
  • Last Updated - 08/17/2015 01:45
Maintenance on colts.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Colts
  • Starting maintenace for quota fix on colts server.

    Maintenance is still under progress, will update the status shortly.

    We are still working on fixing the quota issue and will keep you updated.

    This has been successfully completed and the server is back online.

  • Date - 08/16/2015 23:09
  • Last Updated - 08/17/2015 00:45
Server Maintenence in colts.unisonplatform.co (Resolved)
  • Priority - Critical
  • Affecting Server - Colts
  • 08/16/2015 14:29 We are performing a server maintenence in colts.unisonplatform.com. The server will be backonline soon.

    08/16/2015 15:00 The maintenence is successfully completed. The server is back online.

  • Date - 08/16/2015 14:29 - 08/16/2015 15:04
  • Last Updated - 08/16/2015 15:04
Fsck on the server is initiated. (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • Fsck on the server is initiated./usr partion. The services will be down. 6:57 PM CST

    the fsck is completed and the server is back online


  • Date - 08/12/2015 18:52
  • Last Updated - 08/12/2015 20:10
e2host1003 reboot (Resolved)
  • Priority - Critical
  • Affecting Server - lions (LAX)
  • 08/11/2015 00:17 We're rebooting e2host1003 to attach new backup drive. The server will be unreachable for a few minutes.

    We are still working on it and will update you once it is completed.

    Server is under maintenance. we will keep you updated.


  • Date - 08/11/2015 00:17 - 08/11/2015 02:12
  • Last Updated - 08/11/2015 01:34
Maintenance is going on server r9wk.unisonpla (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • Hi,

    Maintenance is going on server r9wk.unisonplatform.com. We will let you know the details shortly.

    08/08/2015

    Maintenance is going on server r9wk.unisonplatform.com. We will update the details once it is completed.

    08/08/2015 23:25:09


    Maintenance is currently going on server r9wk.unisonplatform.com. We will keep you updated.

    08/09/2015 0:39:58

    Maintenance is going on server r9wk.unisonplatform.com. We will update the details once it is completed.

    01:42:25

    2:53 AM PST  Maintenance is going on server r9wk.unisonplatform.com. We will update the details once it is completed.

    3:39 AM PST Maintenance is going on server r9wk.unisonplatform.com. We will update the details once it is completed.



    3:56 AM PST Maintance has been completed. The server is up and running fine.

  • Date - 08/09/2015 00:01 - 08/09/2015 05:57
  • Last Updated - 08/09/2015 05:57
performing fsck on sr27.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - SR27
  • 4:39 AM PST This is to inform you that a filesystem check has been iniitated

    5:56 AM PST fsck still in progress

    6:25 AM PST fsck has been completed. Server is up and running fine now.

  • Date - 08/08/2015 06:38 - 08/08/2015 08:26
  • Last Updated - 08/08/2015 08:26
performing fsck on r9wk.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • 5:48 AM PST performing fsck on r9wk.unisonplatform.com
    5:52 AM PST fsck completed on r9wk.unisonplatform.com. server is up and running fine now.


  • Date - 08/06/2015 07:46 - 08/06/2015 07:54
  • Last Updated - 08/06/2015 07:53
Disk Space issues (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • The server is under maintainace for correcting disk space isseus. 2:30 PM. We will let you know the details. Please hold on.
    Maintainence is complete .The server is back online


  • Date - 08/04/2015 14:29
  • Last Updated - 08/04/2015 15:00
Kernel Upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - Knicks (ASIA)
  • A Kernel upgrade is initiated on the server 1:44 PM
    Kernel upgrade has succesfully completed

  • Date - 08/04/2015 13:44
  • Last Updated - 08/04/2015 13:59
Kernel Upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - Bulls (ASIA)
  • A Kernel upgrade is initiated on the server 1:44 PM CST
    Kernel upgrade has succesfully completed

  • Date - 08/04/2015 13:43 - 08/04/2015 13:58
  • Last Updated - 08/04/2015 13:58
Kernel Upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • A Kernel  upgrade is inititated on the server. 1:20AM
    Kernel upgarde suceesfully completed

  • Date - 08/04/2015 13:19 - 08/04/2015 13:42
  • Last Updated - 08/04/2015 13:42
Kernel Upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • A Kernel upgrade is initiated on the server 1:20 PM CST
    Kernel upgarde suceesfully completed .

  • Date - 08/04/2015 13:21 - 08/04/2015 13:43
  • Last Updated - 08/04/2015 13:42
maintenance going on on Asia servers (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Hi,

    Maintainance is going on server yankee.unisonplatform.com. We will update you the details soon.

    It was a netwok issue . Now it is resolved 12:40 AM 

    01:40AM : Unfortunately it appears there is a network issue with iinet. Your servers are accessible from other locations but apparently not from yours. As the issue is outside of our network, unfortunately we have no control over this down time.
    I was able to find this status page on their site;

    http://www.iinet.net.au/status/

  • Date - 07/30/2015 00:14 - 08/07/2015 11:42
  • Last Updated - 07/30/2015 01:55
Maintenance is going on Asia servers. (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • Hi,

    Maintainence is going on the server vikings.unisonpaltform.com We will let you know the details shortly. 12:26 AM CST

    It was a network issu Now it is resolved : 12 45 AM CST

    01:40AM : Unfortunately it appears there is a network issue with iinet. Your servers are accessible from other locations but apparently not from yours. As the issue is outside of our network, unfortunately we have no control over this down time.
    I was able to find this status page on their site;

    http://www.iinet.net.au/status/

  • Date - 07/30/2015 00:23 - 07/30/2015 05:47
  • Last Updated - 07/30/2015 01:54
Maintenance on Asia servers. (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • Maintainence is going on the sever Eagles.unisonplatform.com . We will let you know the details shortly. 12:20 AM

    It was a network issue. Now it is resloved. 12:45 AM

    01:40AM : Unfortunately it appears there is a network issue with iinet. Your servers are accessible from other locations but apparently not from yours. As the issue is outside of our network, unfortunately we have no control over this down time.
    I was able to find this status page on their site;

    http://www.iinet.net.au/status/

  • Date - 07/30/2015 00:20 - 07/30/2015 05:47
  • Last Updated - 07/30/2015 01:53
Maintenance going on server gladiator (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • Hi,

    Maintenance is going on server gladiator.unisonplatform.com. We will let you know the details shortly.

    It was a network issue. Now it is resolved. 12:40 AM

    01:40AM : Unfortunately it appears there is a network issue with iinet. Your servers are accessible from other locations but apparently not from yours. As the issue is outside of our network, unfortunately we have no control over this down time.
    I was able to find this status page on their site;

    http://www.iinet.net.au/status/

  • Date - 07/30/2015 00:17 - 07/30/2015 05:47
  • Last Updated - 07/30/2015 01:53
Maintenance is going on (Resolved)
  • Priority - Critical
  • Affecting Server - Bulls (ASIA)
  • miaintanence in the server is going on 12 :19 AM

    It was a network issue. Now it is resolved. 12 :40 AM

  • Date - 07/30/2015 00:16 - 07/30/2015 05:47
  • Last Updated - 07/30/2015 01:00
Maintenance is going on the Asia servers. (Resolved)
  • Priority - Critical
  • Affecting Server - Knicks (ASIA)
  • Hi,

    Maintainence is going on the server Knicks.unisonplatform.com . We will let you know the details hortly. 12 :30 AM
    It was a netwok issue. It is now resolved. 12 : 45 AM

  • Date - 07/30/2015 00:28 - 07/30/2015 05:47
  • Last Updated - 07/30/2015 00:46
DDOS in Amsterdam (Resolved)
  • Priority - Critical
  • Affecting Other - AMS Datacenter
  • Out Amsterdam location is currently being hit with a DDOS attack.  We will post further updates shortly.

    Update 6:41 pm CST :
    ETA 20 minutes to resolve any remaining network issues.

    Update: 6:42 pm CST:

    The issues are now resolved.

  • Date - 07/29/2015 18:09 - 07/29/2015 20:18
  • Last Updated - 07/29/2015 18:42
Please upgrade wordpress on ravens.unisonplat (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • 11:47 AM PST Recently we are facing large number of wordpress attacks to various domains on the server. The attack are from different IPs so that it will be difficult to control. Wordpress have addressed its bugs on the latest versions and we will  suggest everyone to upgrade wordpress. Please upgrade wordpress on  domains on the server ravens.unisonplatform to prevent heavy wordpress attack.


  • Date - 07/29/2015 13:43 - 08/07/2015 11:42
  • Last Updated - 07/29/2015 13:55
Taking down server r9wk.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • Mon Jul 27 20:42:29 PDT 2015

    We are taking down server r9wk.unisonplatform.com for quote re initialization. We will keep you posted.

    Mon Jul 27 21:23:56 PDT 2015

    The server is back online and everything is fine now.

  • Date - 07/27/2015 22:44
  • Last Updated - 07/27/2015 23:26
File system check (Resolved)
  • Priority - Critical
  • Affecting Server - SR27
  • This is to inform you that a filestystem check has been iniitated 2:58 AM CST

                                                                                          

    file system check is currently on progress    4:33 AM CST 

    The file system check is still going on. The serever will be soon back online.  5:03 AM CST

    The file system check has been completed successfully. 7:30 AM CST

  • Date - 07/26/2015 02:56 - 07/26/2015 10:22
  • Last Updated - 07/26/2015 10:22
fsck on golf (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • 07/24/2015 05:20. Currently running fsck in /var on golf since it got readonly.

    07/24/2015 06:05. We are still working on it.

    07/24/2015 06:40. The file system check is still going on. It will be over soon.

    07/24/2015 07:20. We are still working on it.

    FSCK is still in progress and will update the status shortly.

    11:00 AM PST FSCK is on going in the server.

    02:35 PM PST FSCK is currently undergoing.

    06:30 PM PST Once FSCK has been completed, still  the /var partition has some issues, so we are restoring /var partition from r1soft.
    7:40 PM : PST Restoring has completed we are verifying all the services.
    9:41 PM PST Verification is completed and the server is online. 

  • Date - 07/24/2015 05:20 - 07/24/2015 23:42
  • Last Updated - 07/24/2015 23:42
/' partition has been filled in the serv (Resolved)
  • Priority - Critical
  • Affecting Server - Washington (LAX)
  • 04:00 PM PST   '/' partition has been filled in the server. Exim is currently stopped. We are working on this.

    06:40 PM PST  The issue has been fixed now.

  • Date - 07/24/2015 18:36 - 07/24/2015 20:39
  • Last Updated - 07/24/2015 20:39
Quota check on the server (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • 11:35 PM Tuesday, Central Time (CT): We are performing quota check on the server. Please hold on for further updates.

    11:20 AM PST Quota check has been completed.

  • Date - 07/21/2015 23:35 - 07/24/2015 13:22
  • Last Updated - 07/24/2015 13:22
Server Maintenence in s8a7 (Resolved)
  • Priority - Critical
  • Affecting Server - S8A7
  • 07/24/2015 05:25.As part of server maintenance, s8a7 is forced to take down offline. It will be over soon and server will be back online.

    07/24/2015 06:05. We are still working on it.

    07/24/2015 06:40. The file system check is still going on. It will be over soon.


    07/24/2015 07:20. We are still working on it.

    Chassis swap is in progress and the ETA is around 1 hour.

    11:00 AM PST We are currently running FSCK in the server

    11:10 AM PST FSCK has been completed. Server is up now.

  • Date - 07/24/2015 05:25 - 07/24/2015 13:09
  • Last Updated - 07/24/2015 13:09
File system check (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • This ts to inform that a file system check is currenly on the server 12:11 AM CST
    file system check is completed

  • Date - 07/24/2015 00:09 - 07/24/2015 01:50
  • Last Updated - 07/24/2015 01:50
Maintenance on R3NR (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • 1:31 AM Sunday, Central Time (CT)  Server is currently down and our senior admins are working on it. Please hold on for further updates

    01:33 AM Sunday,Central Time (CT) Our senior admin is still working on it. We will be resolving it soon.

    Issue has been resolved



  • Date - 07/19/2015 01:31
  • Last Updated - 07/21/2015 23:37
Apache down in the server SB5Y. (Resolved)
  • Priority - Critical
  • Affecting Server - SB5Y
  • 08:45 AM PST Apache down in the server. We are currently working on it.

    09:20 AM PST We are currently working this with cPanel team and ClouldLinux team. This will be resolved as soon as possible.

    10:27 AM PST We are currently performing a cPanel upgrade on the server. and will update you the status shortly.

    12:30 PM PST The issue with "YUM" has been fixed. Currently we are performing easyapache on the server to solve the issue with apache.

    01:00 PM PST The issue has been fixed now and the apache is up now.

  • Date - 07/21/2015 11:42 - 07/21/2015 15:09
  • Last Updated - 07/21/2015 15:09
fsck on r3nr server (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • Fsck on /var of r3nr server and its in progress . We will update you the status as soon as it is completed.

    We are still working on the issue and will update you as soon as the issue is fixed.

    2:21 PM PST file system check of /var is completed. server is running fine.


  • Date - 07/18/2015 08:22 - 07/18/2015 16:23
  • Last Updated - 07/18/2015 16:23
Flashcache on the server (Resolved)
  • Priority - Critical
  • Affecting Server - Celtics (LAX)
  • Sat Jul 18 01:24:06 PDT 2015 We are enabling flashcache on the server. Please hold on for further updates.



  • Date - 07/18/2015 03:14 - 07/18/2015 08:25
  • Last Updated - 07/18/2015 03:14
Flashcache on the server (Resolved)
  • Priority - Critical
  • Affecting Server - Nets (LAX)
  • Sat Jul 18 01:24:06 PDT 2015: We are enabling flashcache on the server. Please hold on for further updates.


  • Date - 07/18/2015 03:13 - 07/18/2015 08:25
  • Last Updated - 07/18/2015 03:13
Flashcache on the server (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Sat Jul 18 00:15:38 PDT 2015: We are enabling flashcache on the server. Please hold on for further updates.



    1:12 AM Saturday, Pacific Time (PT)  This has been completed.


  • Date - 07/18/2015 01:18
  • Last Updated - 07/18/2015 03:13
Kernel upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • 12:38 AM Saturday, Central Time (CT)    We are performing kernel  upgrade on the server. Please hold on for further updates.


    1:17 AM Saturday, Central Time (CT)  This has been completed.


  • Date - 07/18/2015 00:33
  • Last Updated - 07/18/2015 01:18
fsck in r3nr.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • 5:27 PM PST  performing fsck in the server r3nr.unisonplatform.com

    6 20:44:48 CDT  FSCK is still in progress

    Jul 16 21:02:42 CDT 2015  FSCK completed



  • Date - 07/16/2015 19:26 - 07/16/2015 21:03
  • Last Updated - 07/16/2015 21:03
Singapore (Resolved)
  • Priority - Critical
  • Affecting Other - Singapore Datacenter
  • 2:05pm PDT - We are currently experiencing network issues at our Singapore Datacenter are are working with staff to resolve this issue.

    2:13pm PDT - Issue has been resolved, will follow up.

  • Date - 07/14/2015 16:04
  • Last Updated - 07/15/2015 09:46
Rebooting the server ravens.unisonplatform.co (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Tue Jul 14 00:31:16 PDT 2015  --  Rebooting the server ravens.unisonplatform.com for completing flashcache implementation.

    This has been completed already and we are sorry for the delay in informing.

  • Date - 07/14/2015 01:34 - 07/14/2015 05:26
  • Last Updated - 07/14/2015 04:54
Flashcache implementation on server ravens (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Sun Jul 12 01:44:21 PDT 2015 --Performing flashcache implementaion on the server ravens.unisonplatform.com. We will update you the status.

    This has been completed

  • Date - 07/12/2015 02:48 - 07/12/2015 05:51
  • Last Updated - 07/12/2015 05:51
Maintanance in rockets.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Rockets (LAX)
  • 12:16 AM PST Maintanance in rockets.unisonplatform.com
    12:35 AM PST completed

  • Date - 07/12/2015 02:15 - 07/12/2015 02:35
  • Last Updated - 07/12/2015 02:35
Maintanance in jaguars.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • 11:58 PM PST maintanance in  jaguars.unisonplatform.com
    12:08 AM PST maintanance is completed

  • Date - 07/12/2015 01:58 - 07/12/2015 02:09
  • Last Updated - 07/12/2015 02:09
Maintanance in chiefs.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - chiefs
  • 11:24 PM PST we are performing kernel upgrade on chiefs.unisonplatform.com
    11:58 PM PST this has been completed

  • Date - 07/12/2015 01:23 - 07/12/2015 02:02
  • Last Updated - 07/12/2015 02:01
Maintanance in washington.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Washington (LAX)
  • 11:24 PM PST we are performing kernel upgrade on washington.unisonplatform.com11:58 PM
    11:58 PM PST completed

  • Date - 07/12/2015 01:25 - 07/12/2015 02:01
  • Last Updated - 07/12/2015 02:00
Kernel upgrade on node server. (Resolved)
  • Priority - Critical
  • Affecting Server - Rockets (LAX)
  • This is to let you know that a kernel upgrade is initiated on the node server e2host1007. 5:09 AM CST

    Maintaince is still on progress. 6:11 AM CST

    Maintainace is over 6:31 AM CST.


  • Date - 07/11/2015 05:10 - 07/11/2015 06:32
  • Last Updated - 07/11/2015 06:32
Kernel upgrade on node server. (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • This is to let you know that the a kenel upgrade is initiated on the node server e2host1007 5:09 AM CST.

    Maintainacne is still on progress 6:11 AM CST 

    The maintainance is over . 6:31 AM CST 


  • Date - 07/11/2015 05:03 - 07/11/2015 06:33
  • Last Updated - 07/11/2015 06:31
Maintanance in cardinals.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • 1:23 AM PST  Maintanance in cardinals.unisonplatform.com

    2.10 AM PST Maintanance has been completed

  • Date - 07/11/2015 03:22 - 07/11/2015 06:25
  • Last Updated - 07/11/2015 06:24
Maintanance in colts.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Colts
  • 1:23 AM PST Maintanance in  colts.unisonplatform.com

    2:10 AM PST Maintanance has been completed

  • Date - 07/11/2015 03:25 - 07/11/2015 06:23
  • Last Updated - 07/11/2015 06:23
maintanance in bengals (Resolved)
  • Priority - Critical
  • Affecting Server - bengals (LAX)
  • 10:52 PM PST There is some maintanance in the server bengals.unisonplatform.com going on from  10:52 PM

    12:10 AM PST Quota initialization is on progress.

    02:15 AM PST Maintanance has been completed

  • Date - 07/11/2015 00:49 - 07/11/2015 06:22
  • Last Updated - 07/11/2015 06:22
Maintenance in chiefs.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - chiefs
  • 11.30 PM PST Maintenance in chiefs.unisonplatform.com

    03.05 AM PST Maintenance has been completed.

  • Date - 07/11/2015 01:30 - 07/11/2015 05:08
  • Last Updated - 07/11/2015 05:08
Maintenance in washington.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Washington (LAX)
  • 11.30 PM PST Maintenance in washington.unisonplatform.com

    03:05 AM PST Maintenance has been completed.

  • Date - 07/11/2015 01:32 - 07/11/2015 05:07
  • Last Updated - 07/11/2015 05:07
Maintenance in bears.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Bears (LAX)
  • 12:05 AM PST Maintenance in bears.unisonplatform.com

    03:05 AM PST Maintenance has been completed.

  • Date - 07/11/2015 02:33 - 07/11/2015 05:06
  • Last Updated - 07/11/2015 05:06
Maintenance in falcons.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)
  • 12:05 AM PST Maintenance in falcons.unisonplatform.com

    03:05 AM PST Maintenance has been completed.

  • Date - 07/11/2015 02:34 - 07/11/2015 05:05
  • Last Updated - 07/11/2015 05:05
Maintanance in rams.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • 2:52 AM PST we are performing fscheck due to some file system error in the server.

    3:00 AM PST fscheck completed

  • Date - 07/11/2015 04:52 - 07/11/2015 05:01
  • Last Updated - 07/11/2015 05:01
Maintenance in nets.unison (Resolved)
  • Priority - Critical
  • Affecting Server - Nets (LAX)
  • 11:15 PM PST  Maintenance in nets.unisonplatform

    11:25 PM PST  Maintenance has been completed

  • Date - 07/11/2015 01:11 - 07/11/2015 01:22
  • Last Updated - 07/11/2015 01:21
Maintenance in celtics.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Celtics (LAX)
  • 11:15 PM PST  Maintenance in celtics.unisonplatform.com

    11:25 PM PST  Maintenance has been completed.

  • Date - 07/11/2015 01:14 - 07/11/2015 01:22
  • Last Updated - 07/11/2015 01:21
Maintainance. on yankee server. (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • The servee is under mainatainace. 5:00 AM PST.
    The server is back on. Maintainance is completed.

  • Date - 07/03/2015 07:01 - 07/03/2015 07:31
  • Last Updated - 07/03/2015 07:30
arrow.unisonplatform.com server is down due t (Resolved)
  • Priority - Critical
  • Affecting Other - maintenance
  • <strong>12:00 PM PST: arrow.unisonplatform.com server is down due to maintenance.</strong>

    Maintenance has been completed and the server is up now.

  • Date - 07/01/2015 02:38 - 07/01/2015 02:54
  • Last Updated - 07/01/2015 02:54
FS error in server golf (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • 07:00 AM PST: We have encountered FS error in golf server. Currently performing FSCK.

    08:30 AM PST:  We are currently running FSCK in the server.

    08:50 AM PST: FSCK has been completed and server is back to online.

  • Date - 06/28/2015 09:37 - 06/28/2015 10:54
  • Last Updated - 06/28/2015 10:54
VPS Update for AMS (Resolved)
  • Priority - Critical
  • Affecting Other - AMS VPS001
  • 3:10pm PDT - Updating Kernal, will be bringing server down for a moment to update kernal.

    3:25pm PDT - Complete

  • Date - 06/23/2015 17:09
  • Last Updated - 06/23/2015 17:25
Importance of Wordpress version upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Updated on 06/06/2015 02:28

    All clients using a Wordpress blog are recommended to upgrade to the latest Wordpress version asap.  There is a critical security update.  Full deatils can be found at https://wordpress.org/news/2015/05/wordpress-4-2-2/. Due to wordpress vulnerability server is facing spamming issues.  Please upgrade wordpress version within 24 hours, otherwise we will take necessery actions.



  • Date - 06/06/2015 02:28
  • Last Updated - 06/23/2015 17:09
Issues with golf server (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • We are facing few issues with golf server. We are working on the issue and will update the status shortly.

  • Date - 06/18/2015 02:30 - 06/18/2015 05:31
  • Last Updated - 06/18/2015 02:32
Packet loss in server (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • We are experiencing packet loss from the server and is working on resolving the issue with highest priority. We will provie an update with the status shortly.

    The issue is resolved now and the server is working fine.

  • Date - 06/18/2015 01:29
  • Last Updated - 06/18/2015 01:47
Kernel upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - sierra
  • Hi,

    Wed Jun 17 16:31:49 CDT 2015--- We are doing kernel upgrade on the server and we will let you know once the task is completed.

    Wed Jun 17 16:46:53 CDT 2015---Kernel Upgrade has been completed and server is runnning on the new kernel.


  • Date - 06/17/2015 16:31
  • Last Updated - 06/17/2015 16:52
Packet loss in server (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • There is packet loss in server. We are working on it and will update the status shortly.

    The server is okay now.

  • Date - 06/15/2015 10:42
  • Last Updated - 06/15/2015 10:58
Packet loss in server (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • There is packet loss in server. We are working on it and will update the status shortly.

    The server is okay now.

  • Date - 06/15/2015 10:42
  • Last Updated - 06/15/2015 10:58
Packet loss in server (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • There is packet loss in server. We are working on it and will update the status shortly.

    The server is okay now.

  • Date - 06/15/2015 10:42
  • Last Updated - 06/15/2015 10:58
Packet loss in server (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • There is packet loss in server. We are working on it and will update the status shortly.

    The server is okay now.

  • Date - 06/15/2015 10:42
  • Last Updated - 06/15/2015 10:57
Packet loss in server (Resolved)
  • Priority - Critical
  • Affecting Server - Bulls (ASIA)
  • There is packet loss in server. We are working on it and will update the status shortly.

    The server is okay now.

  • Date - 06/15/2015 10:40
  • Last Updated - 06/15/2015 10:57
quota check in r9wk.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • 04:15:36 PDT 2015 We are currently performing quota check in r9wk.unisonplatform.com

  • Date - 06/13/2015 06:14 - 06/13/2015 07:04
  • Last Updated - 06/13/2015 06:18
s8a7 fs error in /home (Resolved)
  • Priority - Critical
  • Affecting Server - S8A7
  • There is fs error in home partition of s8a7 sever. We are going to run fsck in home partition.

    FSCK is still in progress and will keep you updated with the status.

    FSCK is completed and sever is working fine now.

  • Date - 06/08/2015 04:57
  • Last Updated - 06/08/2015 07:04
server issues on echo.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - echo
  • 6:37 PM PDT -- echo.unisonplatform.com: server is facing some issues. We are working on it.

    Sun Jun  7 19:35:31 PDT 2015

    The datacenter says the server has a dead Power supply. They are going to replace it now.  ETA is 20-30 minutes. We will keep you posted.

    Sun Jun  7 20:10:01 PDT 2015

    The datacentre is replacing the Power supply. We will keep you posted.

    Sun Jun  7 20:24:50 PDT 2015

    The Power supply cable has been replaced and the server is back online. Thank you for the cooperation.

  • Date - 06/07/2015 20:32
  • Last Updated - 06/07/2015 22:26
Down for maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • We are doing maintenance on the server. Kindly co-operate.

  • Date - 06/06/2015 10:30 - 06/06/2015 10:45
  • Last Updated - 06/06/2015 11:48
Down for maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • We are doing maintenance on the server. Kindly co-operate.

  • Date - 06/06/2015 10:30 - 06/06/2015 10:45
  • Last Updated - 06/06/2015 11:48
Kernel up-gradation. (Resolved)
  • Priority - Critical
  • Affecting Server - echo
  • Hi,

    We are rebooting the sever for kernel upgradation pupose.

    Your co-operations is much appreciated.


    Thank you.

  • Date - 06/05/2015 04:31 - 06/05/2015 04:45
  • Last Updated - 06/05/2015 04:33
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - echo
  • Server is currently facing some issue. We are working on it.


  • Date - 06/05/2015 00:37 - 06/05/2015 05:08
  • Last Updated - 06/05/2015 00:38
echo.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - echo
  • echo.unisonplatform.com: server is facing some issues. We are working on it

    Maintenance is still under progress and will provide an update shortly.

    Maintenance is completed and the server is back online.

  • Date - 06/04/2015 10:03
  • Last Updated - 06/04/2015 12:12
Rebooting server for maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Colts
  • Hi,
    As addressed in the network thread, we have been performing maintainence on the flashcache under the LVM. All on a sudden the server went offline followed by a kernel panic. Since it was an unclean shutdown the filesystem of the LVM got corrupted (Bad filesystem error). We have failed to recover the corrupted file system, and we are on emergancy restoration of the file system from the idera most recent backup. Unfortunately there is no ETA, we will keep you update the progress through the forum.

    8:31am PDT - We are currently restoring the server, please allow sometime so we may do this properly. 

    Server bare-metal restoration is still in progress, we will keep you update through this forum.

    10:50am PDT -This is to update you that the restoration is still ongoing and we will keep you updated.

    2:40pm PDT - The restore is still in progress and we will update the status.

    3:32pm PDT - This is to inform that the restoration still takes place. Kindly hold on

    6:11 PM PDT - The restoration is still in progress. We will keep you updated.

    06:49 PM PDT - The restoration is still in progress. We will keep you updated.

    07:55 PM PDT -  The restoration of 247 GB Has been completed. Please kindly hold on.

    09:45 PM PDT - The restoration of 313 G has been completed. Please kindly hold on.

    10:13 PM PDT - The restoration of 346 G has been completed. Please kindly hold on.

    11:18 PM PDT - The restoration of 384 G has been completed. Please kindly hold on.

    12:22 PM PDT - The restoration of 409 G has been completed. Please kindly hold on.

    01:13 AM PDT - The restoration of 424 G has been completed. Please kindly hold on.

    05:08 AM PDT - The restoration of 511 G has been completed . Please Kindly hold on.

    9:53 AM PDT -  Currently 628G has been restored and the restoration is still in progress. Please hold on for updates.

    11:05 AM Hi,

    6/2/2015:

    8:31am PDT - We are currently restoring the server, please allow sometime so we may do this properly. 

    Server bare-metal restoration is still in progress, we will keep you update through this forum.

    10:50am PDT -This is to update you that the restoration is still ongoing and we will keep you updated.

    2:40pm PDT - The restore is still in progress and we will update the status.

    3:32pm PDT - This is to inform that the restoration still takes place. Kindly hold on

    6:11 PM PDT - The restoration is still in progress. We will keep you updated.

    06:49 PM PDT - The restoration is still in progress. We will keep you updated.

    07:55 PM PDT -  The restoration of 247 GB Has been completed. Please kindly hold on.

    09:45 PM PDT - The restoration of 313 G has been completed. Please kindly hold on.

    10:13 PM PDT - The restoration of 346 G has been completed. Please kindly hold on.

    11:18 PM PDT - The restoration of 384 G has been completed. Please kindly hold on.

    12:22 PM PDT - The restoration of 409 G has been completed. Please kindly hold on.

    01:13 AM PDT - The restoration of 424 G has been completed. Please kindly hold on.

    05:08 AM PDT - The restoration of 511 G has been completed . Please Kindly hold on.

    9:53 AM PDT -  Currently 628G has been restored and the restoration is still in progress. Please hold on for updates.

    11:05 AM PDT -Currently 654G has been restored and the restoration is still in progress. Please hold on for updates.

    12:36 PM PDT -Currently 680G has been restored and the restoration is still in progress. Please hold on for updates.

    2:32 PM PDT -Currently 708G has been restored and the restoration is still in progress. Please hold on for updates.

    07:15 PM PDT - Restore has been completed and server is currently working fine.




  • Date - 06/01/2015 03:34
  • Last Updated - 06/02/2015 21:16
Rebooting server for maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Hi,
    As addressed in the network thread, we have been performing maintainence on the flashcache under the LVM. All on a sudden the server went offline followed by a kernel panic. Since it was an unclean shutdown the filesystem of the LVM got corrupted (Bad filesystem error). We have failed to recover the corrupted file system, and we are on emergancy restoration of the file system from the idera most recent backup. Unfortunately there is no ETA, we will keep you update the progress through the forum. 

    Hi,

    We have re-scheduled this to next off peak hours, we will let you know when we try to do this reboot. Now I am closing this.

  • Date - 06/01/2015 03:35
  • Last Updated - 06/01/2015 11:17
Rebooting server for maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • Hi,
    As addressed in the network thread, we have been performing maintainence on the flashcache under the LVM. All on a sudden the server went offline followed by a kernel panic. Since it was an unclean shutdown the filesystem of the LVM got corrupted (Bad filesystem error). We have failed to recover the corrupted file system, and we are on emergancy restoration of the file system from the idera most recent backup. Unfortunately there is no ETA, we will keep you update the progress through the forum. 

    8:31am PDT - We are currently restoring the server, please allow sometime so we may do this properly.

    Server is back online, and all services are rrunning properly. We have monitored server for the past 1 hour and no issues reported so far. Now we are closing this thread.

  • Date - 06/01/2015 06:12
  • Last Updated - 06/01/2015 11:06
Kernel upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • Hi,

    We are rebooting the server for kernel upgrade. We will let you know once the task is completed.


    This has been completed.

  • Date - 06/01/2015 01:17
  • Last Updated - 06/01/2015 01:19
Migration of server green.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • Hi,

    We are migrating the server green.unisonplatform.com from the current node to a new one and we are taking down the services during this time. We will update you the status.

    This has been completed.

  • Date - 05/29/2015 21:17
  • Last Updated - 05/30/2015 01:46
File system check on server s4t9.unisonplatfo (Resolved)
  • Priority - Critical
  • Affecting Server - S4T9
  • Hi

    The /usr partition on the server have file system errors and we are currently performing a files system check on the partition.

    FSCK is still going on. We will keep you updated.

    The server is still undergoing  File system check. We will keep you updated regarding the status.


    File system check is in progress. We will keep you updated.

    resolved

  • Date - 05/29/2015 01:40 - 05/29/2015 13:56
  • Last Updated - 05/29/2015 13:55
file system maintainace on server golf.unison (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • We are performing file system maintaince on the server golf.unisonplatform.com.


  • Date - 05/29/2015 12:21 - 05/29/2015 19:26
  • Last Updated - 05/29/2015 12:22
Round cube Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Nets (LAX)
  • Hi,

    Currently we are facing an issue with round cube. We are trying to fix this issue. Please hold on for further updates.

    The issue has been corrected.


  • Date - 05/22/2015 09:11
  • Last Updated - 05/29/2015 07:16
Rebooting server chiefs.unisonplatform.com fo (Resolved)
  • Priority - Medium
  • Affecting Server - chiefs
  • Hi,

    We are rebooting the server chiefs.unisonplatform.com for quota maintenance.

    Hi,

    This has been completed.

  • Date - 05/24/2015 21:44
  • Last Updated - 05/24/2015 22:25
Emergency maintenance in the Datacenter (Resolved)
  • Priority - Critical
  • Affecting Other - LA DC CLIENTS
  • Wed May 20 06:35:53 PDT 2015

    There was an emergency maintenance in the Datacenter that have resulted in the server reboots.

    We apologize for the inconvenience caused.

    The servers will be online shortly.

  • Date - 05/20/2015 08:53 - 05/20/2015 14:58
  • Last Updated - 05/20/2015 11:13
Email message (Resolved)
  • Priority - Critical
  • Affecting System - Email
  • We are aware of a known issue with our email systems and are currently working on resolving this as we speak, expect full return of email shortly!

  • Date - 05/19/2015 11:11 - 05/19/2015 14:22
  • Last Updated - 05/19/2015 11:12
Mysql maintenance on nets.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Nets (LAX)
  • Hi,

    We are performing a mysql maintenance on nets.unisonplatform.com. We will update you once it is complted.


    Hi,

    Issue has been resolved.


  • Date - 05/16/2015 04:46 - 05/16/2015 10:56
  • Last Updated - 05/16/2015 10:56
Kernel Upgrades (Resolved)
  • Priority - Critical
  • Affecting Other - EU Servers
  • The following servers will be rebooted to apply important kernel upgrades:

     patriots.unisonplatform.com
    foxtrot.unisonplatform.com
    xray.unisonplatform.com

    The downtime should not exceed 5-10 minutes.

  • Date - 05/15/2015 18:33 - 05/15/2015 19:10
  • Last Updated - 05/15/2015 18:35
Scheduled Kernel Upgrades (Resolved)
  • Priority - Critical
  • Affecting Other - Europe Servers
  • The following servers will be rebooted to apply kernel upgrades:<br /><br /> <p>packers.unisonplatform.com<br />dolphins.unisonplatform.com<br />bills.unisonplatform.com<br />tampa.unisonplatform.com<br /><span style="font-size: 10px;">bucks.unisonplatform.com<br /><br />The total downtime should not exceed 5-10 minutes.</span></p>

    Update:

    All upgrades are now complete.

  • Date - 05/13/2015 18:32 - 05/13/2015 19:22
  • Last Updated - 05/13/2015 19:22
rebooting raiders.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Hi,

    Rebooting raiders.unisonplatform.com for kernel upgrade.


  • Date - 05/12/2015 23:48 - 05/13/2015 03:41
  • Last Updated - 05/12/2015 23:49
rebooting e2host1003.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Hi,

    We are going to reboot the server e2host1003.unisonplatform.com for kernel upgrade.



  • Date - 05/12/2015 22:21 - 05/12/2015 22:51
  • Last Updated - 05/12/2015 22:45
rebooting e2host1002.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Hi,

    We are going to reboot the server e2host1002.unisonplatform.com for kernel upgrade.

  • Date - 05/12/2015 21:56 - 05/12/2015 22:22
  • Last Updated - 05/12/2015 21:59
Important Wordpress Security Update (Resolved)
  • Priority - Critical
  • Affecting Other - Wordpress Users
  • All clients using a Wordpress blog are recommended to upgrade asap to the latest Wordpress version.  There is a critical security update.   Full deatils can be found at https://wordpress.org/news/2015/05/wordpress-4-2-2/

  • Date - 05/12/2015 18:01 - 05/20/2015 09:43
  • Last Updated - 05/12/2015 18:03
VPS004 Outage (Resolved)
  • Priority - Critical
  • Affecting Other - VPS004 LA VPS Server outage
  • 11:12am PDT - VPS servers on VPS004 have had a power failure and we are working FAST to bring this back up, we apologize for the downtime and will keep you updated.

  • Date - 05/12/2015 13:12
  • Last Updated - 05/12/2015 13:42
Ongoing Attack (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • 8:14am PDT - We are aware of the attack on xray and are working diligently to mitigate this attack. We appreciate your patience in the matter

  • Date - 05/12/2015 10:14 - 05/19/2015 11:11
  • Last Updated - 05/12/2015 10:15
Uniform Kernel Upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • The server Uniform will be going down for a reboot to apply a kernel upgrade.  It should only be down 5-10 minutes.

  • Date - 05/11/2015 17:39 - 05/11/2015 18:11
  • Last Updated - 05/11/2015 17:39
Clippers Kernel Upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • The server Clippers will be going down for a reboot to apply a kernel upgrade.  It should only be down 5-10 minutes.

  • Date - 05/11/2015 17:38 - 05/11/2015 17:51
  • Last Updated - 05/11/2015 17:39
Heat Kernel Upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • The server Heat will be going down for a reboot to apply a kernel upgrade.  It should only be down 5-10 minutes.

  • Date - 05/11/2015 17:37 - 05/11/2015 17:50
  • Last Updated - 05/11/2015 17:38
fsck in golf.unisonpaltform.com (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • Hi,

    Performing fsck on /var partion in server golf.unisonpaltform.com due to file system error. The details will be updates soon.

    This has been completed.

  • Date - 05/09/2015 08:42
  • Last Updated - 05/09/2015 10:42
quota check in washington.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Washington (LAX)
  • performing Quota check in washington.unisonplatform.com

  • Date - 05/05/2015 01:20 - 05/05/2015 02:04
  • Last Updated - 05/05/2015 01:21
Rebooting the server washington.unisonplatfor (Resolved)
  • Priority - Critical
  • Affecting Server - Washington (LAX)
  • Rebooting the server washington.unisonplatform.com for maintenance

    Rebooting the server washington.unisonplatform.com for maintenance

    this has been completed

  • Date - 05/03/2015 04:53 - 05/03/2015 08:27
  • Last Updated - 05/03/2015 07:18
If your ticket was closed (Resolved)
  • Priority - Critical
  • Affecting System - Technical Support
  • If your ticket was closed and not resolved please reopen the ticket, we have had some issues with our desk this morning and are trying to solidify current ongoing issues with tickets. We appreciate your assistance. ~Management

  • Date - 04/30/2015 11:03
  • Last Updated - 04/30/2015 14:57
Easyapache (Resolved)
  • Priority - Critical
  • Affecting Server - foxtrot
  • Hi,


    We are going to perform Easyapache on the server to convert mpm to workers. We would appreciate your co-operation.

  • Date - 04/29/2015 22:31 - 04/30/2015 03:03
  • Last Updated - 04/29/2015 22:33
Easyapache (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • Hi,

    We are going to perfom Easy apache on the server to conver mpm to workers. We would apppriate your co-operation.

  • Date - 04/29/2015 22:27 - 04/29/2015 23:47
  • Last Updated - 04/29/2015 22:31
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - romeo
  • Updated on 09:23 AM Wednesday, 28 April 2015
    We are experiencing some issues with the server and we are still working on it. We will keep you updated


    The issue has been solved.

    we are closing this forum

  • Date - 04/28/2015 09:23 - 04/28/2015 21:40
  • Last Updated - 04/28/2015 21:40
Taking down the server washington for maintai (Resolved)
  • Priority - Critical
  • Affecting Server - Washington (LAX)

  • Hi,

    We are taking down the server washington for maintainance. Inconvienience is regretted.

    Sun Apr 26 23:13:59 PDT 2015

    The server is back online with flashcache.

  • Date - 04/27/2015 01:01
  • Last Updated - 04/27/2015 01:08
taking down server Chiefs (Resolved)
  • Priority - Critical
  • Affecting Server - chiefs
  • Hi,

    We are taking down the server chiefs for maintainance. Inconvienience is regretted.



    The maintainance is over. The server is back online.

    We are closing this forum.

  • Date - 04/27/2015 00:30 - 04/27/2015 01:01
  • Last Updated - 04/27/2015 01:00
Maintenance in lima.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Hi,


    We are running easyapache on server lima.unisonplatform.com. We will update you with the progress.



    Succesfully completed easyapache

  • Date - 04/23/2015 23:04
  • Last Updated - 04/24/2015 00:09
RAM upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - juliet
  • We will be taking the server offline shortly to do an emergency RAM upgrade.

    We had scuceesfully completed RAM upgrade.


  • Date - 04/23/2015 19:58 - 04/23/2015 23:22
  • Last Updated - 04/24/2015 00:09
MySQL to mariadb conversion - Jets server (Resolved)
  • Priority - Critical
  • Affecting Server - jets
  • Wednesday, 22 April 2015, 00:47

    Please be informed that, we have taken the Jets server for maintenance as a part of upgrading MySQL to mariadb. Our senior admins are working on this. Please allow some hours to complete the process. Meanwhile your patience will be appreciated.

    Wednesday, 22 April 2015, 04:27
    This has been completed

  • Date - 04/22/2015 00:47
  • Last Updated - 04/22/2015 04:28
DDOS attack on Rack 49 (Resolved)
  • Priority - Critical
  • Affecting System - DDOS
  • This has been already mitigated and we are monitoring the servers.

    2:21pm PDT - we are currently experiencing a DDOS on one of our main racks are are working diligently to mitigate this issue.

  • Date - 04/21/2015 16:21
  • Last Updated - 04/21/2015 18:56
Niners (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • 9:17am PDT - One of the shared IP's was under attack earlier this morning, we have mitigated the attack and are working on bringing the IP back up.

    9:34am PDT - 192.40.115.77 has been re-added to the server, we will keep this up to monitor the IP over the next few hours.

  • Date - 04/21/2015 11:16
  • Last Updated - 04/21/2015 12:41
Uniform (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • 9:19am PDT - Uniform is being reviewed by a level 3 agent as we are seeing some issues with one of the configurations, we are working feverishly to resolve any and all issues on a per domain incident. Thank you!

    9:33am PDT - Uniform is back at 100%

  • Date - 04/21/2015 11:19
  • Last Updated - 04/21/2015 11:33
Stopping Mysql on jets.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - jets
  • Tue Apr 21 00:02:36 CDT 2015

    Stopping MySQL on  jets.unisonplatform.com for MariaDB conversion. We will keep you posted.

    MySQL service has been restarted on  jets.unisonplatform.com.

  • Date - 04/21/2015 00:02
  • Last Updated - 04/21/2015 01:50
mysql to mariadb conversion (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Tuesday, 21 April 2015, 00:09

    Hello,

    Please be informed that, we are now upgrading the MySQL to mariadb on server. Our senior admins are working on this and the process will be completed soon. Meanwhile your patience will be appreciated.

    Tuesday, 21 April 2015, 01:24

    Hello,

    Please be informed that, we have now completed the upgradation. Thank you for your patience.

  • Date - 04/21/2015 00:09
  • Last Updated - 04/21/2015 01:27
Upgrading mysql to mariadb (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • Hi,

    Stopping mysql for the maraidb conversion and we will update you the progress.


    Server is upgraded to maraidb.


  • Date - 04/19/2015 23:21
  • Last Updated - 04/20/2015 00:36
Maintenance in S8A7.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - S8A7
  • Hi,

    Server is under maintenance to do fsck on /var


    Server is currently up and working fine.


  • Date - 04/19/2015 22:47
  • Last Updated - 04/20/2015 00:34
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - juliet
  • Friday | 17 April 2015 | 10:23 AM

    We are facing some issues with the server. Our senior admins are working on this. We will update you soon.


    Server is currently fine and we are contionoulsy monitoring the server.


  • Date - 04/17/2015 10:23
  • Last Updated - 04/19/2015 23:20
Stopping MySQL on india.unison (Resolved)
  • Priority - Critical
  • Affecting Server - india
  • Updated on Tue Apr 14 01:05:39 CDT 2015

    Stopping MySQL on india.unisonplatform for MariaDB conversion.


    We had finished maintenace in the server.

  • Date - 04/14/2015 01:04 - 04/19/2015 23:18
  • Last Updated - 04/19/2015 23:18
performing FSCK in s4t9.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - S4T9

  • Hi,

    We would like to inform that currently we are performing FSCK in s4t9.unisonplatform.com . We will inform you the details once the tack is completed.

  • Date - 04/09/2015 03:12
  • Last Updated - 04/11/2015 15:53
Ravens server taking for Maintenance. (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Friday, 10 April 2015, 02:19

    Hello,

    Please be informed that, the server ravens is taken for maintenace as a part of MySQL upgrading to mariadb. Our senior admins are working on this. Mean while your patience will be appreciated.

  • Date - 04/10/2015 02:19 - 04/11/2015 15:52
  • Last Updated - 04/10/2015 02:23
Stopping Mysql on yellow.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Yellow
  • Thu Apr  9 00:11:32 PDT 2015

    Stopping Mysql service for yellow.unisonplatform.com for MariaDB upgrade.

    Thu Apr 9 02:44:21 PDT 2015

    The server has been upgraded to MariaDB.

  • Date - 04/09/2015 02:11 - 04/09/2015 04:31
  • Last Updated - 04/09/2015 04:47
Maintenance - Alpha Server (Resolved)
  • Priority - Critical
  • Affecting Server - alpha
  • CST Wednesday, 08 April 2015, 01:35

    Hello,

    Please be informed that the Alpha server has been taken down for maintance. Our senior admins are working on it. Mean while your patience would appreciated. We will update you the further details here.

    CST Wednesday, 08 April 2015, 06:00 AM

    Maintance has been completed and the server is online now.

  • Date - 04/08/2015 01:35
  • Last Updated - 04/08/2015 06:03
Stopping MYSQL for maintenenace (Resolved)
  • Priority - Critical
  • Affecting Server - R47E
  • Hi,

    Stopping MYSQL for mariadb upgrade.


  • Date - 04/08/2015 04:36 - 04/08/2015 06:25
  • Last Updated - 04/08/2015 04:37
Xray DDOS (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • 04/07/2015 10:51am - We have reported a DDOS and are currently working on mitigating the issue
    3:00pm - This appears to have been a routing issue and has since been resolved.

  • Date - 04/07/2015 12:51
  • Last Updated - 04/07/2015 17:00
Uniform DDOS (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • 04/07/2015 10:51am - We have reported a DDOS and are currently working on mitigating the issue
    3:00pm - This appears to have been a routing issue and has since been resolved.

  • Date - 04/07/2015 12:51
  • Last Updated - 04/07/2015 17:00
Blue Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • 11:16am PST - As a follow up from the dc wide network issues we had, we are issuing an update on the blue server issues, we are currently having routing issues with some ip ranges and are working fast to get this resolved for any and all customers affected. We appreciate your patience due to the issue.

    11:42am PST - The blue server network issue has been resolved.

  • Date - 04/07/2015 13:16
  • Last Updated - 04/07/2015 13:42
DFW Servers Packetloss (Resolved)
  • Priority - Critical
  • Affecting System - DFW Servers Packetloss
  • 7:42am PST - There is a known network issue that is datacenter (Dallas) wide that we are working on with our techs, we are working expeditiously to resolve this issue. Stay tuned for further updates
    8:55am PST - We have found that only certain servers are being affected, we are working hard with our network providers and datacenter techs to resolve this, thank you for your patiance.
    9:43am PST - The issue has been resolved, and all servers are showing back up.

  • Date - 04/07/2015 09:41
  • Last Updated - 04/07/2015 11:53
stopping MYSQL service in kilo.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - kilo

  • Tue Apr 7 02:58:36 CDT 2015

    Hi,

    We would like to inform you that we are stopping Mysql service in kilo.unisonplatform.com for mariadb conversion. The details will be updated once the task is completed.

    Tue Apr 7 04:30:47 CDT 2015

    kilo.unisonplatform.com  has been successfully upgraded to Mariadb. Also all services are running fine now.

  • Date - 04/07/2015 02:57
  • Last Updated - 04/07/2015 04:31
stopping Mysql in mike.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - mike
  • Hi,

    We would like to inform you that we are stopping Mysql service in mike.unisonplatform.com for mariadb conversion. The details will be updated once the task is completed.

    Time: Mon Apr 6 01:26:54 CDT 2015

    The server has been successfully upgraded to MariaDB. Server is running fine without any issues.

  • Date - 04/06/2015 01:07
  • Last Updated - 04/06/2015 02:56
Maintenance - Papa server (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • Friday, 03 April 2015, 23:37

    Hello,

    Pleae be informed that, we have  taken down the server Papa for maintenance. Our senior admins are working  on this and server will be back to normal  soon. We will update you soon regarding this here. Meanwhile your patience will be appreciated.

    Saturday, 04 April 2015 03:11

    Hello,

    We have resolved the issue and the server is back to normal. Thank you for your patience.

  • Date - 04/03/2015 23:37
  • Last Updated - 04/04/2015 04:21
Rebooting the servers r9wk and texans for ma (Resolved)
  • Priority - Critical
  • Affecting Server - texans


  • Rebooting the servers r9wk  and texans for maintenance

    This has been completed.

  • Date - 04/03/2015 22:18
  • Last Updated - 04/03/2015 23:29
Maintenance in washington.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Washington (LAX)
  • Hi,


    We are stopping MYSQL service for the mysql conversion(Mariadb).



    MariaDB upgrade completed in Washington. 

  • Date - 04/03/2015 07:02
  • Last Updated - 04/03/2015 10:34
Stopping Mysql on r9wk.unisonplatform.com for (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • Updated on Fri Apr  3 03:28:42 PDT 2015

    We are stopping mysql service on r9wk.unisonplatform.com for mariadb conversion.

    Updated on Fri Apr  3 04:56:46 PDT 2015

    Mariadb conversion has been completed on r9wk.unisonplatform.com and confirmed that Mysql service is fine.

  • Date - 04/03/2015 05:26
  • Last Updated - 04/03/2015 06:57
Taking down r9wk.unisonplatform.com for maint (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • Updated on Thu Apr  2 23:26:18 PDT 2015

    Hi Guys,

    We are taking down r9wk.unisonplatform.com for maintanence. We will keep ypu updated.

    Updated on Thu Apr  2 23:40:33 PDT 2015

    The server is back online after maintanence.


  • Date - 04/03/2015 01:25
  • Last Updated - 04/03/2015 02:21
Apache Upgrades and PHP issues (Resolved)
  • Priority - Medium
  • We have recently updated our Apache configurations with fcgi, some older scripts running on suphp may need to be manually edited on a case by case basis, if this is happening to you please submit a ticket and we will resolve this as quick as we can for you.

  • Date - 03/31/2015 13:11
  • Last Updated - 04/02/2015 13:43
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - panthers
  • Thursday | 26 March 2015 | 06:46 AM CST
    Server is experiencing some issue with cloudlinux configuration after the recent kernel upgrade. We will get back to you soon

  • Date - 03/26/2015 06:46
  • Last Updated - 04/01/2015 10:11
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • Updated on 11:11 am Wednesday, 25 March 2015


    The  server is having kernel issues and is down currently.

    The DC is working on it and we shall keep posting updates here.

    Wednesday | 25 March 2015 | 13:44 PM CST

    We are rebooting the server for changing the kernel.

    Wednesday | 25 March 2015 | 14:24 PM CST

    The server is up with new kernel

  • Date - 03/25/2015 11:03
  • Last Updated - 04/01/2015 10:11
FSCK on Jets.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - jets
  • Saturday, 28 March 2015, 01:13

    Hello,

    Please be informed that, we are taking down the server jets.unisonplatform.com, for a FSCK. We will update you further regarding this here. Meanwhile your patience will be appreciated.

    Saturday, 28 March 2015, 03:19

    Hello,

    Please be informed that, we have now completed the FSCK on jets.unisonplatform.com. Thank you for your patience.

  • Date - 03/28/2015 01:13
  • Last Updated - 03/28/2015 03:21
DDOS attack on server clippers.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • Guys,

    There was ddos attack faced on server clipper and we found out the atatcked domain and suspended it. Now the issue is resolvesd.



  • Date - 03/27/2015 10:28
  • Last Updated - 03/27/2015 10:30
DDOS Attack on Server heat.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • Guys,

    There was ddos attack faced on this server and we found out the attacked domain and suspended. Now the issue is resolved.


  • Date - 03/27/2015 10:21
  • Last Updated - 03/27/2015 10:28
DDOS attack on ams001 (Resolved)
  • Priority - Critical
  • Affecting Other - Heat and Clippers
  • Wednesday | 25 March 2015 | 17:31 PM


    We are facing ddos attack on ams001. We are working on it and shall update shortly.



    We have found out the ddos attacked domain and  suspended it. Also informed to client. Now the issues has been resolved. 

  • Date - 03/25/2015 17:31
  • Last Updated - 03/27/2015 08:17
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Other - Heat and Clippers (ams001)

  • Updated on 12:19 pm Wednesday, 25 March 2015


    The node ams001 is having packet loss. We are working on it and shall update shortly.



    The packet loss issue has been resolved.

  • Date - 03/25/2015 12:16
  • Last Updated - 03/25/2015 12:59
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • 8:55am PDT - We are currently facing server issues and are working dilligently to resolve these issues. Please watch this network thread for updates it is a known issue.

    9:30am PDT - We are still working on resolving the issues facing Gladiator, we have a DC tech reviewing the issues.

    10:31am PDT - We are currently checking drives

    11:13am PDT - Our DC Techs is still checking and reviewing drives

    12:34pm PDT - Faulty raid card maybe to cause, we are replacing the card and setting up a second server in case any data is corrupted. We will keep you updated.

    2:18pm PDT - Still working on server with lead techs and L3's

    4:52pm PDT - We are working with the DC staff to run a FSCK on the server.

    Wednesday, 25 March 2015, 00:09
    Please be informed that, we have now fixed the issues on the server. Thank you for your patience.

  • Date - 03/24/2015 10:54
  • Last Updated - 03/25/2015 00:11
Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • The server Cowboys is currently experiencing some network issues.  We will update this post shortly with further information.

  • Date - 03/20/2015 16:46 - 03/20/2015 18:40
  • Last Updated - 03/20/2015 16:48
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - india
  • Thursday | 19 March 2015 | 16:24 PM

    We are facing some issues with the server. Our senior admins are working on this. We will update you soon.

  • Date - 03/19/2015 16:24 - 03/24/2015 10:48
  • Last Updated - 03/19/2015 16:25
knicks.unisonplatform.com csf issue (Resolved)
  • Priority - High
  • Affecting Server - Knicks (ASIA)
  • Hello,

    Please be informed that knicks.unisonplatform.com is facing some issues with the firewall. The server requires a reboot after enabling the kernel modules. There will be a few minutes of downtime. Apologies for the inconveni8ence caused.



    Hello,

    The server is now back online and csf is functioning normallly now. Thank you for your patience.


  • Date - 03/17/2015 09:53
  • Last Updated - 03/17/2015 10:11
mysql to mariadb conversion (Resolved)
  • Priority - Critical
  • Affecting Server - texans
  • CST Sunday, 15 March 2015, 01:4

    Hello,
    Please be informed that, we are now converting Texan server to mariadb. We will update you regarding the status here. Meanwhile your patience will be appreciated.

    Sunday, 15 March 2015, 03:08
    Hello,
    Please be informed that, we have now completed the mariadb conversion.
    Thankyou for your patience.

  • Date - 03/15/2015 01:48
  • Last Updated - 03/15/2015 03:10
litespeed to apache conversion. (Resolved)
  • Priority - Critical
  • Affecting Server - india
  • Hi,

    We are performing litespeed to apache conversion on the server india.unisonplatform.com. We will keep you updated.

    We are postponding this task. We will let you know with the details.

  • Date - 03/12/2015 01:40 - 03/12/2015 20:45
  • Last Updated - 03/12/2015 20:45
Litespeed-apache conversion (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Tue Mar 10 21:05:56 PDT 2015

    We are performing litespeed apache conversion on the server ravens.unison . We will update you once it is completed.

    We have stopped litespeed apache conversion  for today. Will do it toimmorrow. 

    The litespeed apache conversion process has been started 

    The litespeed apache conversion process has been completed.


  • Date - 03/10/2015 22:26
  • Last Updated - 03/12/2015 01:41
rebooting niners.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • Wed Mar 11 06:53:34 GMT 2015


    We are rebooting niners.unisonplatform.com server for enabling quota.

    server is up.

  • Date - 03/11/2015 01:53 - 03/11/2015 02:51
  • Last Updated - 03/11/2015 02:50
Attack (Resolved)
  • Priority - Critical
  • Affecting Server - india
  • While checking we could see that a huge attack from the IP "193.200.241.3" to 53 port. We have blocked the IP on csf and iptables. Also we have disabled the 53 port. We are still checking the server.

  • Date - 03/10/2015 13:52 - 03/24/2015 10:49
  • Last Updated - 03/10/2015 13:57
jaguars.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • Hello,

    We are facing a disk quota issue with the server jaguars.unisonplatform.com. We are working on it and will infrom the details shortly.

    The issue has been resolved. We have checked some random sites in jaguar everything seems to be  fine.

  • Date - 03/09/2015 13:12
  • Last Updated - 03/09/2015 14:27
/ filled on Bengals (Resolved)
  • Priority - Critical
  • Affecting Server - bengals (LAX)
  • Hi,

    On our monitoring we could see that / is filled on bengals and we are working to clear this issue

  • Date - 03/08/2015 23:31 - 03/09/2015 00:18
  • Last Updated - 03/08/2015 23:33
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - bravo
  • Saturday | 07 March 2015 | 20:23 PM

    We are facing some issues related with innodb databases on this server and Our L3 team is wokring on it now. We will post further updates about this issue here.

    We have upgraded mysql to MariaDB on the serrver.Which will stabilize and alleviate the issues with mysql crash. 

  • Date - 03/07/2015 20:23
  • Last Updated - 03/08/2015 05:27
IP change (Resolved)
  • Priority - High
  • Affecting Server - india
  • Saturday | 7 March 2015 | 10:27 AM CST

    We have changed the IP of all domains using IP 174.136.50.31 in this server to a new IP 174.136.50.254 . Yiou dont need to make any changes if you are using our nameservers. If you are pointing your domain via A record using remote nameservers, you should update the IP to 174.136.50.254 for properly resolving the domains.

  • Date - 03/07/2015 10:27 - 03/24/2015 10:49
  • Last Updated - 03/07/2015 10:32
November server taking for maintance. (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • CST Thursday, 05 March 2015, 23:47

    Hello,

    Please be informed that the server november.unisonplatform.com - will be down for some time as part of doing file system check. We will update you shorlty regarding the status here. Meanwhile your patience would be highly appreciated.

    CST Friday, 06 March 2015, 00:32

    Server back to online. Thnak you for your patience.

  • Date - 03/05/2015 23:47
  • Last Updated - 03/06/2015 00:33
Romeo Migration (Resolved)
  • Priority - Critical
  • Affecting Server - romeo
  • Tuesday | 03 March 2015 | 15:07 PM

    We are experiencing some issue with new server.Our higher level admins are investigating regarding this and we shall keep you updated.

    The issue has been resolved The server is running fine without any issues.

  • Date - 03/03/2015 15:07
  • Last Updated - 03/03/2015 16:31
Stopping Mysql for IP switch (Resolved)
  • Priority - Critical
  • Affecting Server - romeo
  • Date and Time:

    Sunday March 1, 2015 at 10:38PM CST

    Issue:

    We are stopping mysql service in romeo.unisonplatform for performing final sync before IP Switch. We will keep you posted.

    Update:

    As of 11:12PM CST, the mysql sync has completed.  We are doing final preparation for the IP move to the new server.

    Update:

    This is completed




  • Date - 03/01/2015 22:38
  • Last Updated - 03/03/2015 10:54
mariaDB conversion (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Updated on Wednesday | 25 February 2015 | 18:51 PM CST

    Please note that mariaDB conversion is in progress on server. MySQL service will be down for some time. Please wait for further updates.

    This has been completed.

  • Date - 02/25/2015 18:51
  • Last Updated - 03/01/2015 22:44
Romeo Migration (Resolved)
  • Priority - Critical
  • Affecting Server - romeo
  • Saturday | 28 February 2015 | 5:20 AM

    We have stopped mysql in the server now. Rsync of hime directories is in progress. We will keep you updated
    We have started the mysql



  • Date - 02/28/2015 05:26
  • Last Updated - 03/01/2015 19:32
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Tuesday | 24 February 2015 | 19:20 PM

    We are facing some issues with the server. Our senior admins are working on this. We will update you soon.

    Tuesday, 24 February 2015, 22:45
    Issue has been fixed. Please let us know, if anyone have any issues regarding this.

  • Date - 02/24/2015 19:20
  • Last Updated - 02/24/2015 22:46
Mysql stopped in charlie (Resolved)
  • Priority - Critical
  • Affecting Server - charlie
  • We have stopped mysql in charlie.unison for maintanence due to some issues with innodb.
    Please wait for the updates once done.

  • Date - 02/18/2015 01:11
  • Last Updated - 02/19/2015 16:10
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Yellow
  • Thursday | 19 February 2015 | 11:45 AM CST

    We are facing file system errors in server. We are taking it ofline for performing FSCK

    Thursday | 19 February 2015 | 12:24 PM CST

    FSCK is still going on, we appreciate your patience regarding this

    This is to inform you that the fsck is still going on. The server is having ext3 filesystem and which is the reason for this wait in completing it. We will keep you updated.FSCK is still going on. We will keep you updated.

    FSCK is still going on. We will keep you updated.

    Thursday | 19 February 2015 | 13:48 PM CST

    Filesystem Check is still ongoing for Yellow server.

    Thursday | 19 February 2015 | 14:16 PM CST

    FSCK has been completed now


  • Date - 02/19/2015 11:45
  • Last Updated - 02/19/2015 14:43
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - golf
  • Wednesday | 18 February 2015 | 05:39 AM CST
    We are facing some issues with the server. Our senior admins are working on this. We will update you soon.

    Wednesday | 18 February 2015 | 07:12 AM CST
    Issue has been fixed and the server is online now. Please contact us back, if you face any further issues.

  • Date - 02/18/2015 05:39
  • Last Updated - 02/18/2015 07:15
Front Page extension removal (Resolved)
  • Priority - High
  • Affecting Server - lima
  • On 14 February 2015  we will be removing Microsoft FrontPage extensions from all our servers. Microsoft FrontPage extensions are blocking the ability to upgrade cPanel & WHM software. Microsoft discontinued support for FrontPage extensions on Linux servers in 2006. We are required to remove the extensions or the servers will become prone to vulnerabilities. All cPanel providers will be required to remove FrontPage to be able to upgrade.

    ---- What is FrontPage?

    Microsoft FrontPage is a discontinued WYSIWYG HTML editor and Web site administration tool from Microsoft for the Microsoft Windows line of operating systems. Microsoft FrontPage has since been replaced by Microsoft Expression Web and SharePoint Designer, which were first released in December 2006. 

    ---- Does this effect me?

    Most likely it does NOT. Very few people still use FrontPage since Microsoft discontinued it in 2006.

    ---- What if I use FrontPage?

    You can still publish changes to your sites using the FTP upload option. FrontPage script features (including hit counters, guestbooks, feedback forms, and search boxes) will no longer function. You can replace them with new free scripts that our script installer will auto install for you from your cPanel control panel.

    If you have any questions about this change please open a support ticket.



    Front page removed from all unisonplatform servers..Closing the thread.


  • Date - 02/14/2015 03:35
  • Last Updated - 02/18/2015 01:13
Colts server taking down for matiance. (Resolved)
  • Priority - Critical
  • Affecting Server - Colts
  • CST Tuesday, 17 February 2015, 02:23

    This is to inform that colts server is stopping to enable flashcache. We will update here for the further details.
    Mean while your patience would be appreciated.

    Tuesday, 17 February 2015, 02:37
    Issue is resolved. Server is back to online.

  • Date - 02/17/2015 02:23
  • Last Updated - 02/17/2015 02:38
Cloud Server's Issue (Resolved)
  • Priority - Critical
  • Affecting Server - cloud1
  • 1:50pm PST 2/11/2015 - We have reports of a switch issue at our datacenter affecting our cloud customers, we have a resolution time of ~5 mins

    1:54pm PST 2/11/2015 - Resolved

  • Date - 02/11/2015 15:48
  • Last Updated - 02/11/2015 15:54
Issue with US nameservers (Resolved)
  • Priority - Critical
  • Affecting System - US nameservers

  • Friday | 06 February 2015 | 17:04 PM CST

    We are facing some issues with our US nameservers. Our L3 team is working on this. We will post further updates on this issue here.

    Friday | 06 February 2015 | 19:59 PM CST

    We had some DNS servers in part of the dns cluster go haywire. This should now be resolved. We will do a final sync later tonight, but nothing is expected to be impacted at that time.

  • Date - 02/06/2015 17:04
  • Last Updated - 02/11/2015 15:54
Romeo server issue (Resolved)
  • Priority - Critical
  • Affecting Server - romeo
  • Maintenance in progress on romeo.unisonplatform server.

    Maintenance is completed and server is working fine now.

  • Date - 02/09/2015 20:50
  • Last Updated - 02/10/2015 00:05
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - romeo
  • Monday | 09 February 2015 | 20:48 PM

    This is to inform you that, we are facing some issues with server. Our senior admins are working on it. Issue will be resolved soon. We will update you here.

  • Date - 02/09/2015 20:48 - 02/09/2015 20:59
  • Last Updated - 02/09/2015 20:59
Rebooting the servers bengals and browns for (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • This has been completed and the server is up.


    We are rebooting the servers bengals.unisonplatform.com and browns.unisonplatform.com for maintenance. We will update you the status.

  • Date - 02/05/2015 00:53
  • Last Updated - 02/05/2015 05:20
Kernel upgrade on cardinals and colts (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • This has been completed succesfully.

    A kernel upgrade is performed on the servers cardinals.unisonplatform.com and colts.unisonplatform.com. A reboot should be needed during this process.

  • Date - 02/04/2015 23:34
  • Last Updated - 02/05/2015 00:53
MySQL Issue (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • Saturday, 31 January 2015, 04:10

    Our senior admins are working , to convert MySQL to MariaDB. Issue will be resolved soon, we will update you.


    Saturday, 31 January 2015, 04:10
    This has been completed.

  • Date - 01/31/2015 04:10
  • Last Updated - 02/02/2015 10:09
Rebooting the server rams.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Quota maintenace was succesful and the server is up.

    Rebooting the server rams.unisonplatform.com for quota maintenance.

  • Date - 01/31/2015 23:33
  • Last Updated - 02/01/2015 00:38
US nameserver Issue (Resolved)
  • Priority - Critical
  • Affecting Other - US Servers
  • Friday | 30 January 2015 | 15:29 PM  CST
    We are still experiencing issue with secondary US nameserver, so domains may not resolve properly at this time. Our higher level admins are still working on this. We shall keep you updated. Thank you for your patience
    Please open a ticket if you have issues with any domains

  • Date - 01/30/2015 15:29
  • Last Updated - 01/30/2015 20:35
Issue with US nameservers (Resolved)
  • Priority - Critical
  • Affecting System - US nameservers
  • Thursday | 29 January 2015 | 04:55 AM  CST
    We are facing some issues with our US nameservers. Our L3 team is working on this. We will post further updates on this issue here.

    Thursday | 29 January 2015 | 9:06 AM CST
    We had DNS cluster sync issue and are still clearing it out, we apologize for the inconvenience and will have it resolved shortly and update this thread when finished

    Thursday | 29 January 2015 | 10:39 AM CST
    We have resolved many customers, and there are still some more to be resolved, we will continue to keep you updated 

    Thursday | 29 January 2015 | 11:00 AM CST
    We have found the main issue and have begin addressing all servers, this was due to an update that caused this issue.

    Thursday | 29 January 2015 | 11:46 AM CST
    We are still manually updating all of our servers, we expect full resolution within the hour. We are nearing 100% for all servers

    Thursday | 29 January 2015 | 12:13 AM CST
    We have no restarted the nameservers, and all customers should be coming back online that where affected. This thread will stay open for one more hour

    Thursday | 29 January 2015 | 12:17 PM
    The issue has been resolved now. But it will take some more hours for the servers to completely relod the zone files. Please check your sites after few hours. We appreciate your patience regarding this.

    Thursday | 29 January 2015 | 20:24 PM
    Unfortunately, we are experiencing some issues with our primary nameserver and we are working on it. We will keep you updated

    Friday | 30 January 2015 | 05:00 AM
    We are still facing the issue and we are making some changes at the moment. We appreciate your patience regarding this.

    Friday | 30 January 2015 | 08:41 AM
    This has been corrected. Please allow few more hours for the servers to fully reload the zone files

  • Date - 01/29/2015 04:55 - 01/29/2015 15:25
  • Last Updated - 01/30/2015 08:43
Server Reboot (Resolved)
  • Priority - High
  • Affecting Server - bills (EU)
  • Thursday | 29 January 2015 | 20:32 PM
    We are rebooting the server to apply some update and it will be online soon.

    Thursday | 29 January 2015 | 20:41 PM
    Server is online now.

  • Date - 01/29/2015 20:28
  • Last Updated - 01/29/2015 20:41
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Bears (LAX)
  • Thursday, 29 January 2015, 02:55

    We are facing some issues with the server and the senior admins are working on this. We will update you soon.

  • Date - 01/29/2015 02:55
  • Last Updated - 01/29/2015 04:36
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Colts
  • Thursday, 29 January 2015, 02:57


    We are facing some issues with the server. Our senior admins are working on this. We will update you soon.

  • Date - 01/29/2015 02:57
  • Last Updated - 01/29/2015 04:36
mariaDB conversation (Resolved)
  • Priority - Critical
  • Affecting Server - alpha
  • Tuesday, 27 January 2015, 02:31 CST


    Hello,

    Please note that mariaDB conversion is in progress on alpha server. MySQL services will be down for some time. We sincerely appreciate your patience regarding this.


    MariaDB conversion failed in alpha. We have switched back to mysql. Theservice is working fine now.

  • Date - 01/27/2015 02:31
  • Last Updated - 01/27/2015 05:18
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Monday | 26 January 2015 | 14:21 PM
    We are experiencing some issue with server and our senior admins are working on it. We will get back to you once its fixed.

    There was DNS attack to the server. We had blocked the port 53 to prevent this. We have placed mitigation device to prevent the attack. Now we have lifted the port block and everything is fine now.


  • Date - 01/26/2015 14:21
  • Last Updated - 01/27/2015 05:17
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • Monday | 26 January 2015 | 14:24 PM

    We are experiencing some issue with server and our senior admins are working on it. We will get back to you once its fixed.



    There was DNS attack to the server. We had blocked the port 53 to prevent this. We have placed mitigation device to prevent the attack. Now we have lifted the port block and everything is fine now.

  • Date - 01/26/2015 14:24
  • Last Updated - 01/27/2015 05:17
Server Upgrading (Resolved)
  • Priority - Critical
  • Affecting Server - alpha
  • Monday, 26 January 2015, 02:42 CST

    Hello,

    We are switching alpha.unison from litespeed to apache and upgrading it to version 2.4 also changing handler to fcgi from suphp and changing to event php is along with xcache
    Apache 2.4 as EVENT+ php 5.* as fcgi
    Please note that we are doing all these to stabilize the server more and increase the performance.
    We wil update you soon after this process is completed.

    The server has been upgraded to Apache 2.4 as EVENT+ php 5.* as fcgi. All servies are functioning well.


  • Date - 01/26/2015 02:42
  • Last Updated - 01/27/2015 05:12
Incoming Mail issue (Resolved)
  • Priority - Critical
  • Affecting Other - All servers
  • Updated on 5 am, Wednesday, January 7, 2015

    We have incoming mails issue on all our servers due to some incorrect settings in the Exim configuration file. Our senior admins are working on it.

    We appologize for the inconvenience caused.

    The issue will be resolved at the earliest. We shall keep posting updates here.

    Thank you for the patience.

    Updated on 8:07 am, Wednesday, 7 January 2015

    The settings have been corrected. The mails are working fine now.

    Updated on 9:31 am Wednesday, 7 January 2015

    We regret to inform you that the issue still persists on few servers and we are working on it to resolve the issue.

    Updated on 9:31 am Wednesday, 7 January 2015

    We have already resolved the issue in all servers. Please open a ticket if the issue persists with any of the accounts



  • Date - 01/07/2015 05:01
  • Last Updated - 01/22/2015 20:13
Europe Nameserver Update (EU Resellers Only) (Resolved)
  • Priority - Critical
  • Affecting System - Europe Resellers
  • All resellers in our Europe datacenter location using their own custom nameservers will need to update the IP addresses those nameservers point to.

    The new IP addresses are:

    ns1.europe.eleven2.com = 185.46.121.155
    ns2.europe.eleven2.com = 162.219.251.104


    The old DNS clusters will be taken offline on December 4th, 2014 (extended).  If you're using our name servers no changes are required.


  • Date - 11/24/2014 21:45
  • Last Updated - 01/22/2015 20:10
Upgrading mysql to mariadb (Resolved)
  • Priority - Critical
  • Affecting Server - Knicks (ASIA)
  • Hi,


    This to inform you that we are upgrading mysql to mariadb on our server 'knicks.unisonplatform.com'. Recently many innodb issue in mysql has been reported. As a precaution of that we are changing mysql to mariadb which has same functionality of mysql. We had already implemented in many of our servers and we assure that during this change your databases will not be affected and it would run better than mysql. Please note that during the upgrade there will be down time.

    We will keep you updated regarding this.


    Upgrade has been completed. Now Maria db 5.5 is running on the server.



  • Date - 01/22/2015 00:00 - 01/22/2015 01:04
  • Last Updated - 01/22/2015 01:04
Front page extension not supported in 11.46 (Resolved)
  • Priority - Critical
  • Affecting Server - Heat (EU)
  • Hi ,


    We could see that frontpage extension is installed in server  heat.unisonplatform.com. Cpnael has discontinued support for FrontPage® extensions on Linux servers in 2006. Please take all necessary actions as we disabling front page extension in a period of 48 hours.
       



    This to inform you that we are upgrading mysql to mariadb on our server 'heat.unisonplatform.com'. Recently many innodb issue in mysql has been reported. As a precaution of that we are changing mysql to mariadb which has same functionality of mysql. We had already implemented in many of our servers and we assure that during this change your databases will not be affected and it would run better than mysql. Please note that during the upgrade there will be down time. Also we had recently upgraded mysql 5.1 to 5.5.

    We will keep you updated regarding this.

  • Date - 01/18/2015 22:23 - 01/22/2015 20:04
  • Last Updated - 01/22/2015 00:18
Removing front page extension in bills.unison (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • Hi ,


    We could see that frontpage extension is installed in server bills.unisonplatform.com. Cpnael has discontinued support for FrontPage® extensions on Linux servers in 2006. Please take all necessary actions as we disabling front page extension in a period of 24 hours.

     

  • Date - 01/21/2015 23:58 - 01/23/2015 03:48
  • Last Updated - 01/22/2015 00:00
Removing front page extension in colts.unison (Resolved)
  • Priority - Critical
  • Affecting Server - Colts
  • Hi ,


    We could see that frontpage extension is installed in server  colts.unisonplatform.com. Cpnael has discontinued support for FrontPage® extensions on Linux servers in 2006. Please take all necessary actions as we disabling front page extension in a period of 24 hours.


  • Date - 01/21/2015 23:56 - 01/23/2015 03:48
  • Last Updated - 01/21/2015 23:58
Maintenance in cowboys.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • Maintenance in progress due to quota issue in cowboys.unisonplatform.com.



    Quota issue has not been fixed. Server is going offline for quota maintenace.


    The quota issue has been fixed. We are closing the thread.

  • Date - 01/17/2015 05:30 - 01/21/2015 23:06
  • Last Updated - 01/21/2015 23:06
Webmail not working on server Zulu (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • Sunday, 11 January 2015, 00:37 CST


    We are facing some issue with webmail on server zulu
    Our senior admins are working on this. We will update you regrading this here. Mean while your patience would be appreciated.

    Sunday, 11 January 2015, 02:40 CST

    Issue has been fixed. Thnak you for your patience.

  • Date - 01/11/2015 00:37
  • Last Updated - 01/11/2015 02:42
Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - bravo
  • Monday | 22 December 2014 | 09:36 AM


    We have nullrooted the main IP due to a DDOS attack. We are investigsting on this and will keep you updated with the proceedings.

    The null route imposed on main IP has been lifted now. 

  • Date - 12/22/2014 09:36
  • Last Updated - 12/22/2014 10:22
Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - bravo
  • Updated on 7:45 AM Wednesday, December 17, 2014

    We are facing packet loss on the server and it seems to be a network issue. Our admins have already contacted DC on the issue and are waiting for updates from them. We shall keep posting updates.

    We have nullrooted the main IP due to a DDOS attack. We are investigsting on this and will keep you updated with the proceedings.


    Today the bravo server was again under DDOS attack. The attack was mainly on 2 domains in the server. We are terminating those accounts in the server. Also updated DC to lift the null route on main IP of the server. 

    We will update once the DC removed the null route on the IP.


    The DC have removed the null route on the IP.We are closing this thread.

  • Date - 12/15/2014 18:53 - 12/17/2014 13:24
  • Last Updated - 12/17/2014 13:24
Blue Email (Resolved)
  • Priority - Medium
  • Affecting Server - Blue
  • We are currently experiencing email authentication errors, please bare with us as we resolve these issues. ~ Brandon

    Hi Guys,

    The email authentication errors has been resolved now. 

  • Date - 12/17/2014 11:06
  • Last Updated - 12/17/2014 11:31
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - mike
  • Updated on 7:45 AM Wednesday, December 17, 2014

    We are facing packet loss on the server and it seems to be a network issue. Our admins have already contacted DC on the issue and are waiting for updates from them. We shall keep posting updates.


    The packet loss issue has been resolved, the server is running fine without any issues.

  • Date - 12/17/2014 07:49
  • Last Updated - 12/17/2014 09:05
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - kilo
  • Updated on 7:45 AM Wednesday, December 17, 2014

    We are facing packet loss on the server and it seems to be a network issue. Our admins have already contacted DC on the issue and are waiting for updates from them. We shall keep posting updates.


    The packet loss issue has been resolved, the server is running fine without any issues.

  • Date - 12/17/2014 07:48
  • Last Updated - 12/17/2014 09:05
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - juliet
  • Updated on 7:45 AM Wednesday, December 17, 2014

    We are facing packet loss on the server and it seems to be a network issue. Our admins have already contacted DC on the issue and are waiting for updates from them. We shall keep posting updates.


    The packet loss issue has been resolved, the server is running fine without any issues.

  • Date - 12/17/2014 07:48
  • Last Updated - 12/17/2014 09:04
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - india
  • Updated on 7:45 AM Wednesday, December 17, 2014

    We are facing packet loss on the server and it seems to be a network issue. Our admins have already contacted DC on the issue and are waiting for updates from them. We shall keep posting updates.



    The packet loss issue has been resolved, the server is running fine without any issues.

  • Date - 12/17/2014 07:47
  • Last Updated - 12/17/2014 09:04
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - s4x8
  • Updated on 7:45 AM Wednesday, December 17, 2014

    We are facing packet loss on the server and it seems to be a network issue. Our admins have already contacted DC on the issue and are waiting for updates from them. We shall keep posting updates.

    The packet loss issue has been resolved, the server is running fine without any issues.

  • Date - 12/17/2014 07:44
  • Last Updated - 12/17/2014 09:03
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Dolphins (EU)
  • Tuesday | 09 December 2014 | 11:41 AM
    We are experiencing some issue with server and we are working on it. We will get back to you once its fixed.

  • Date - 12/09/2014 11:41
  • Last Updated - 12/16/2014 13:38
server MySQL upgrade on yellow.unison (Resolved)
  • Priority - Critical
  • Affecting Server - Yellow
  • Hi,

    Performing MySQL upgrade on server yellow.unisonplatform.com. We are taking down the server for some time. We will update you the details soon. Inconvienience is regretted.

    Due to some issues, we haven't upgraded mysql on the server. We will perform mysql upgrade later. We will notify you in prior 

  • Date - 12/12/2014 23:48
  • Last Updated - 12/16/2014 13:29
server maintanence (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • Tuesday | 09 December 2014 | 02:17 AM CST

    Please note that we have stopped "cardinals.unisonplatform.com" for maintanence. Our senior admins are working on it. We will update you once it is completed. Please hold on. 

    Tuesday | 09 December 2014 | 02:42 AM CST

    The issue has been fixed. Please have a check now.

  • Date - 12/09/2014 02:17
  • Last Updated - 12/16/2014 13:24
Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - s4x8
  • Monday | 15 December 2014 | 18:50 PM
    There is a DDOS attack on the server and our L3 team currently working on this. We will update the details shortly in this thread.


    Monday | 15 December 2014 | 19:33 PM
    This should be fine now.

  • Date - 12/15/2014 18:50
  • Last Updated - 12/15/2014 19:41
Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - india
  • Monday | 15 December 2014 | 18:50 PM
    There is a DDOS attack on the server and our L3 team currently working on this. We will update the details shortly in this thread.


    Monday | 15 December 2014 | 19:33 PM
    This should be fine now.



  • Date - 12/15/2014 18:53
  • Last Updated - 12/15/2014 19:40
Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - juliet
  • Monday | 15 December 2014 | 18:50 PM
    There is a DDOS attack on the server and our L3 team currently working on this. We will update the details shortly in this thread.


    Monday | 15 December 2014 | 19:33 PM
    This should be fine now.

  • Date - 12/15/2014 18:54
  • Last Updated - 12/15/2014 19:38
Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - kilo
  • Monday | 15 December 2014 | 18:50 PM
    There is a DDOS attack on the server and our L3 team currently working on this. We will update the details shortly in this thread.



    Monday | 15 December 2014 | 19:33 PM

    This should be fine now

  • Date - 12/15/2014 18:54
  • Last Updated - 12/15/2014 19:37
Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - mike
  • Monday | 15 December 2014 | 18:50 PM
    There is a DDOS attack on the server and our L3 team currently working on this. We will update the details shortly in this thread.

    Monday | 15 December 2014 | 19:33 PM
    This should be fine now

  • Date - 12/15/2014 18:54
  • Last Updated - 12/15/2014 19:36
Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - vz01.
  • Monday | 15 December 2014 | 18:50 PM
    There is a DDOS attack on the server and our L3 team currently working on this. We will update the details shortly in this thread.

    Monday | 15 December 2014 | 19:33 PM
    This should be fine now

  • Date - 12/15/2014 18:55
  • Last Updated - 12/15/2014 19:34
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - bravo
  • We are experiencing some issue with server bravo.unisonplatform.com , we are working on it and will get back to you once its fixed


    We would like to inform you that issue has been fixed. Please have a check and let us know if you need any assistance.

  • Date - 12/15/2014 11:45
  • Last Updated - 12/15/2014 12:44
server maintanence (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • Sunday | 14 December 2014 | 21:07 PM CST

    This is to inform you that we are performing fsck on /usr on server r3nr.unisonplatform.com . Our senior admins are working on it. The issue will be resolved soon. We will update you here. Please hold on.

    Sunday | 14 December 2014 | 21:24 PM CST

    This is to inform you that maintanence has been completed. Please have a check and let us know if you need any assistance.

  • Date - 12/14/2014 21:07
  • Last Updated - 12/14/2014 21:26
Database sync on blackon (Resolved)
  • Priority - High
  • Affecting Server - Black2
  • Hi,

    We are performing final database sync on black2 server after the migration.

    Database sync has been completed. MySQL is up and running.

  • Date - 12/13/2014 04:48
  • Last Updated - 12/13/2014 06:08
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • Friday | 12 December 2014 | 22:31 PM CST
     
     
    Please note that, our senior admins are performing  scheduled fscheck on Zulu. We will update you soon here. Please hold on.

     
    Friday | 12 December 2014 | 22:35 PM  CST


    Please note that issue has been fixed. Let us know if you need any assistance.
     
     

  • Date - 12/12/2014 22:31
  • Last Updated - 12/12/2014 22:36
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • Monday | 08 December 2014 | 01:26 AM CST


    We are facing some issue with the server Cardinals. Our senior admins are working on it. The issue will be resolved soon. We will update you soon here. Please hold on.

    Monday | 08 December 2014 | 01:30 AM CST


    Please to be inform you that issue has been fixed. Please have a check and let us know if you need any assistance. 
     
     
     

  • Date - 12/08/2014 01:26
  • Last Updated - 12/08/2014 01:56
508 Insufficient Resource (Resolved)
  • Priority - Critical
  • Affecting Server - echo
  • We are working on this issue and it will be fix as soon as possible. We will post further updates on this issue here.

    Hello Guys, the issue is resolved and we are closing this network thread.

  • Date - 12/04/2014 08:14
  • Last Updated - 12/04/2014 11:44
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Black2
  • Sunday | 30 November 2014 | 00:03 AM


    Please be informed that we are rebooting server black2 for performing fsck on /home. We will update you once it is completed.

    Sunday | 30 November 2014 | 01:56 AM

    Please be informed that fsck has been completed. Please have a check.

  • Date - 11/30/2014 00:03 - 11/30/2014 01:56
  • Last Updated - 11/30/2014 02:07
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - foxtrot
  • As a workaround we have corrected this by tweaking the firewall and we are still working on this to find the reson this has happened.

    Monday | 24 November 2014 | 08:16 AM

    We are experiencing some issue with server and we are working on it. We will get back to you once its fixed.


    This is to update that we have scheduled to work on this. Currentlty the server is fine and is having no issues. Regarding the firewall configuration, we will be check the settings during the offpeak hours.

    So that nothing will be effected.

    We are cheking this isse and will update you shortly

    The issue has been corrected and the server is working fine now.

  • Date - 11/24/2014 08:16
  • Last Updated - 11/30/2014 00:43
Xray Server Migration (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • This thread is to inform you that we will be in the process of migrating your server to our new EU datacenter located in Amsterdam.  This will provide us better control of the network providing top tier bandwidth providers as well as 100% control over the server and network hardware. For more information about our new Datacenter please visit http://www.pr.com/press-release/574433
     
    What you need to know about this migration:
    We do all the hard work ;)
    It will require an ip change.  If you are using the eleven2 name servers no changes are required on your end. If you are just pointing individual records to your account you will need to update your ip address.  
    If your ip is currently 82.145.48.4 you will need to update it to 185.46.122.34 once the migration is complete. (stay tuned to the network thread in the brain for updates during the migration process.)
     
    If your ip is not the one above this means you are on a dedicated ip address and we will be reaching out to you all individually to inform you of your new ip once your account has been moved.


    If you have any questions at all feel free to let us know.

    ========================================
    Updates will be posted below as they are avaliable
    ========================================


    This is to inform you that xray.unisonplatform migration has been completed.

  • Date - 11/14/2014 16:29
  • Last Updated - 11/30/2014 00:42
Disk space issue (Resolved)
  • Priority - Critical
  • Affecting Server - Seahawks (LAX)
  • we have corrected this and disk space usage is normal now.

    Monday | 24 November 2014 | 07:52 AM

    The root partition has become full and our senior admins are working on it.We shall updatee once everything is back online

  • Date - 11/24/2014 07:50
  • Last Updated - 11/24/2014 11:32
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - foxtrot
  • Updated on Thursday 06:21 AM CST, 13 November 2014 

    The server is up and the services are running fine but slowness has been reported. Our admins are working on it and we shall keep you posted with updates.

  • Date - 11/13/2014 06:21
  • Last Updated - 11/22/2014 00:31
Foxtrot server migration (Resolved)
  • Priority - Critical
  • Affecting Server - foxtrot
  • This email is to inform you that we will be in the process of migrating your server to our new EU datacenter located in Amsterdam.  This will provide us better control of the network providing top tier bandwidth providers as well as 100% control over the server and network hardware. For more information about our new Datacenter please visit http://www.pr.com/press-release/574433
     
    What you need to know about this migration:
    We do all the hard work ;)
    It will require an ip change.  If you are using the eleven2 name servers no changes are required on your end. If you are just pointing individual records to your account you will need to update your ip address.  
    If your ip is currently 82.145.48.8 you will need to update it to 185.46.121.194 once the migration is complete. (stay tuned to the network thread in the brain for updates during the migration process. https://www.eleven2.com/brain/networkissues.php?view=open )
     
    If your ip is not the one above this means you are on a dedicated ip address and we will be reaching out to you all individually to inform you of your new ip once your account has been moved.


    If you have any questions at all feel free to let us know.

  • Date - 11/04/2014 18:22
  • Last Updated - 11/22/2014 00:31
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - R3NR
  • Monday | 17 November 2014 | 18:02 PM CST
    We are experiencing some issue with server and we are working on it. We will get back to you once its fixed.
    The issue has been fixed now



  • Date - 11/17/2014 18:02
  • Last Updated - 11/18/2014 13:32
Kernel upgrade (Resolved)
  • Priority - High
  • Affecting Other - vikings and eagles
  • Tuesday | 18 November 2014 | 12:39 PM
    We are going to perform kernel upgrade shortly for the nodes in which vikings.unisonplatform.com & eagles.unisonplatform.com is present. We will post further updates here

    Tuesday | 18 November 2014 | 12:55 PM
    This has been completed and servers are online


  • Date - 11/18/2014 12:39
  • Last Updated - 11/18/2014 12:56
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • Tuesday | 18 November 2014 | 01:57 AM


    Please be informed that we have rebooted server jaguars to enable disk quota. The quota initialization is going on in server. Our senior admins are working on this issue.

    Tuesday | 18 November 2014 | 02:49 AM

    Please be informed thta uota initialization is completed and disk quota is enabled in jaguars.

  • Date - 11/18/2014 01:57 - 11/18/2014 00:04
  • Last Updated - 11/18/2014 02:50
Disk Space Issue (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • Thursday, 13 November 2014, 12:05 pm CST:
    We are working on this and it will be fixed soon


  • Date - 11/13/2014 12:06
  • Last Updated - 11/17/2014 20:32
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - bills (EU)
  • Sunday | 16 September 2014 | 15:16 PM
    we are having some issue with one of the IP in the server and our senior admins are wokring on it now. We will post further updates on this issue here.



  • Date - 11/16/2014 15:32
  • Last Updated - 11/17/2014 18:07
DDOS attack on ams004 (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • There is a DDOS attack on the server and we are currently working on this issue to resolve it.

  • Date - 11/16/2014 13:11
  • Last Updated - 11/16/2014 13:35
FSCK being performed (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • Please be informed that we are performing fsck on cardinals.unisonpaltform.com

    FSCK is completed and WHM is loading fine.

  • Date - 11/16/2014 02:27
  • Last Updated - 11/16/2014 03:08
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • We are taking down for kernel upgrade, we will update you the status.

    Server is up, and services are running fine.

  • Date - 11/15/2014 23:59
  • Last Updated - 11/16/2014 00:36
browns and bengals kernel upgarde (Resolved)
  • Priority - Critical
  • Affecting Server - bengals (LAX)
  • Hi 

    There will be a small downtime for bengals and browns for  kernel upgarde.


    Kernel upgrade completed. Closing the therad . Browns and bengals are online now.

  • Date - 11/15/2014 01:09
  • Last Updated - 11/15/2014 01:23
Server Slowness (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Updated on 6.00 am Wednesday, 12 November 2014


    The server is up and the services are running fine but slowness has been reported. Our admins are working on it and we shall keep you posted with updates.

  • Date - 11/12/2014 06:03
  • Last Updated - 11/13/2014 06:27
kernel upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • We are performing kernel upgrade for the node in which  niners.unisonplatform.com and rams.unisonplatform.com are present.
    We will update  the details shortly in this thread.

  • Date - 11/10/2014 23:45
  • Last Updated - 11/13/2014 06:27
node server e2host1004 is being rebooted& (Resolved)
  • Priority - Critical
  • Affecting Other - node server e2host1004 is being rebooted
  • Hi ,

    The node server e2host1004 is being rebooted for kernel upgrade.We will update you the details.

    the server is up and working fine.

  • Date - 11/13/2014 06:00 - 11/13/2014 06:25
  • Last Updated - 11/13/2014 06:25
chiefs and washington kernel upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - chiefs
  • There will be a small outage for chiefs and washington servers for kernel upgrade in the node.
    Please wait for updates.

    the server is back online.

  • Date - 11/13/2014 00:29 - 11/13/2014 03:39
  • Last Updated - 11/13/2014 03:39
node server e2host1003 is being rebooted for (Resolved)
  • Priority - Critical
  • Affecting Other - node server e2host1003 is being rebooted for kernel upgrade.
  • Hi ,

    The node server e2host1003 is being rebooted for kernel upgrade.We will update you the details.

  • Date - 11/13/2014 03:37 - 11/13/2014 06:01
  • Last Updated - 11/13/2014 03:38
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - chiefs
  • Hi

    We are facing some issues with the server chiefs.unisonplatform.com. We are working on it and will update the status shortly.

    The isssue has been resolved, server is running fine without anu issues.

  • Date - 11/13/2014 01:21
  • Last Updated - 11/13/2014 01:52
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • Hi,

    This is to inform you that we are facing some issues with the server clippers.unisonpatform.com. We are working on this and will update the details shortly.



    The issue has been resolved. The server is running fine without any issues.

  • Date - 11/12/2014 23:31 - 11/13/2014 00:02
  • Last Updated - 11/13/2014 00:01
kernel upgrade e2host1002.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Other - e2host1002.unisonplatform.com
  • Hi,

    We are taking down node server e2host1002.unisonplatform.com for kernel upgrade.We will update you the details.


    The upgrade has been compleated. 

  • Date - 11/12/2014 06:40 - 11/12/2014 06:45
  • Last Updated - 11/12/2014 06:45
kernel upgrade on server e2host1001 (Resolved)
  • Priority - Critical
  • Affecting Other - Node server e2host1001
  • Hi,

    We are taking down server node server e2host1001 for kernel upgraqde. We will update you the details.

    Kernel upgrade has been compleated. The node server is up and working fine.We are closinmg this thread.

  • Date - 11/12/2014 05:42 - 11/12/2014 06:26
  • Last Updated - 11/12/2014 06:26
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - bengals (LAX)
  • Updated on 11:26:28 AM CST Saturday, November 8, 2014

    The server was rebbooted but we are still experience some issues on the server. Our senior admins are working on it. We shall post the updates here..

    We would like to let you know that we have resolved this issue last night itself. The server is running fine now with out any issues.

  • Date - 11/08/2014 11:27
  • Last Updated - 11/09/2014 14:03
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - browns


  • Updated on 11:26:28 AM CST Saturday, November 8, 2014

    The server was rebooted but we are still experience some issues on the server.Our senior admins are working on it. We shall post the updates here.

    We have resolved this issue last day itself. We are closing this as the Server is running fine now.

  • Date - 11/08/2014 11:24
  • Last Updated - 11/09/2014 14:02
cowboys and s7r9 maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • We are performing kernel upgrade for the node hosting s7r9 and cowboys.
    We will update in this thread once completed.


    The server is up with new kernel. Closing this thread.

  • Date - 11/09/2014 03:19
  • Last Updated - 11/09/2014 04:00
Kernel Upgrade. (Resolved)
  • Priority - Critical
  • Affecting Server - charlie
  • We are performing kernel upgrade for the node in which  green.unisonplatform.com and charlie.unisonplatform.com is present.
    We will update  the details shortly in this thread.

    We are working with the DC technicians to bring back the server online. We will update this therad regarding this.


    Both charlie and green are up with new kernel.

  • Date - 11/08/2014 07:52
  • Last Updated - 11/08/2014 09:20
Kernel Upgrade. (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • We are performing kernel upgrade for the node in which  green.unisonplatform.com and charlie.unisonplatform.com is present.
    We will update  the details shortly in this thread.


    Both charlie and green are up with new kernel.


  • Date - 11/08/2014 07:52
  • Last Updated - 11/08/2014 09:19
texans.unisonplatform.com and r9wk.unisonplat (Resolved)
  • Priority - Critical
  • Affecting Server - texans
  • We are performing kernel upgrade for the node in which  texans.unisonplatform.com and r9wk.unisonplatform.com is present.
    We will update  the details shortly in this thread.


    server is up with new kernal.

  • Date - 11/08/2014 04:00
  • Last Updated - 11/08/2014 07:39
FSCK being performed on /var partion (Resolved)
  • Priority - Critical
  • Affecting Server - S4T9
  • Friday | 07 November 2014 | 22:35 PM

    Please be informed that we are performing  FSCK on /var partion in the server s4t9.unisonplatform.com.

    Friday | 07 November 2014 | 22:51 PM

    This has been completed. Please have a check.

  • Date - 11/07/2014 22:35 - 11/07/2014 22:51
  • Last Updated - 11/07/2014 22:53
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • Updated on 8:08 am Tuesday, 4 November 2014


    The server is being worked on by our senior admins and we will keep posting updates here.

  • Date - 11/04/2014 08:07
  • Last Updated - 11/06/2014 12:32
Jaguar server. (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • We are taking down Mysql service for emergencey upgradation.

    We are taking down server jaguar.unison. We are going to perform ipswitch on the server.We will update you further details.

    the Ip switch has been compleated. The server Jaguar has been switched from e2host1006 to e2host1007 We are also closing this ticket

  • Date - 11/04/2014 06:55 - 11/04/2014 07:42
  • Last Updated - 11/04/2014 07:42
Patriots Server Migration (Resolved)
  • Priority - Critical
  • Affecting Server - patriots (EU)
  • This email is to inform you that we will be in the process of migrating your server to our new EU datacenter located in Amsterdam.  This will provide us better control of the network providing top tier bandwidth providers as well as 100% control over the server and network hardware. For more information about our new Datacenter please visit http://www.pr.com/press-release/574433
     
    What you need to know about this migration:
    We do all the hard work ;)
    It will require an ip change.  If you are using the eleven2 name servers no changes are required on your end. If you are just pointing individual records to your account you will need to update your ip address.  
    If your ip is currently 82.145.37.66 you will need to update it to 185.46.121.130 once the migration is complete. (stay tuned to the network thread in the brain for updates during the migration process. https://www.eleven2.com/brain/networkissues.php?view=open )
     
    If your ip is not the one above this means you are on a dedicated ip address and we will be reaching out to you all individually to inform you of your new ip once your account has been moved.


    If you have any questions at all feel free to let us know.


    Just an update

    If your ip is currently 82.145.37.66 you will need to update it to 185.46.121.130 once the migration is complete.

    This has been completed.

  • Date - 10/23/2014 22:00
  • Last Updated - 11/04/2014 06:57
sing3.unisonplatform.com is down (Resolved)
  • Priority - Critical
  • Affecting Other - sing3.unisonplatform.com
  • Hi,

    We would like to inform that sing3.unisonplatform.com is down. We are checking it with the DC. Server vikings and eagles will be down. We will update you shortly.

    Hi,

    The server has been up and fine. Alll servers are running fine on the node server.

  • Date - 11/02/2014 04:11 - 11/02/2014 06:49
  • Last Updated - 11/02/2014 05:59
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • Wednesday | 29 October 2014 | 23:17 PM


    Please be informed that we are going to perform apache upgrade and maria db switching in server. Our senior admins are working on this. We will update you here. I sincerely appreciate your patience in the mean time.

    Thursday | 30 October 2014 | 03:56 AM

    Please be informed that apache upgrade has been completed with fcgi and xcache. Switchng db is in progress.

    Thursday | 30 October 2014 | 05:56 AM

    MariaDB conversion has been completed.

  • Date - 10/29/2014 23:17
  • Last Updated - 10/31/2014 05:46
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • Wednesday, 29 October 2014, 02:04

    Currently we are experiencing some issue with the server and our senior admins are working on this. We will post the updates here.
    Thankyou for understanding us.

  • Date - 10/29/2014 02:04
  • Last Updated - 10/30/2014 14:05
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • Thursday | 09 October 2014 | 03:06 AM CST

    This is to inform you that we are facing some issues with the server. Our senior admins are working on this. We will update you here. 

    Thursday | 09 October 2014 | 05:24 AM CST

    Thank you for the patience. Issue has been fixed now. Please have check.

  • Date - 10/09/2014 03:06 - 10/09/2014 05:24
  • Last Updated - 10/30/2014 04:22
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - foxtrot
  • Tuesday | 28 October 2014 | 15:54 PM

    Currently we are experiencing some issue with the server and our senior admins are working on this. We will post the updates here.
    Thankyou for understanding us.

    Wednesday, 29 October 2014, 00:57 

    Please be informed that we are rebooting the server. Your patience is appreciated in the meantime. 

    Wednesday | 29 October 2014 | 23:27 PM

    Please be informed that we are taking down the server for maintenance. Your patience is appreciated in the meantime.

    Thursday | 30 October 2014 | 00:04 AM

    Please be informed that server is online now. Please have a check.

  • Date - 10/28/2014 15:54 - 10/30/2014 00:06
  • Last Updated - 10/30/2014 00:07
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - chiefs
  • Tuesday | 28 October 2014 | 02:29 AM CST

     
    This is to inform you that  we are installing Apache 2.4+fcgi+event+spamassasin in chiefs. Our senior admins are working on this. We will update you here. I sincerely appreciate your patience in the mean time. 

    Tuesday | 28 October 2014 | 03:44 AM CST

    Please note that easy apache has completed on server and apache is up now. We are proceeding with the rest of steps. We will update you regarding this. 

    Tuesday | 28 October 2014 | 05:44 AM CST

    Everything is up and back to normal.

    Tue Oct 28 20:22:33 PDT 2014

    As a part of server upgrade, we are converting the Mysql to MariaDB. There will be a slight downtime for the mysql service. We are proceeding with the same, right now. 

    Tue Oct 28 23:00:19 PDT 2014

    MariaDB conversion has been completed.





  • Date - 10/28/2014 02:29
  • Last Updated - 10/29/2014 00:58
FSCK being performed (Resolved)
  • Priority - Critical
  • Affecting Server - Black2


  • Updated on 7:23 AM Friday, October 24, 2014

    The filesystem check is being performed on the server. We shall update you once it is completed.

    Updated on 7:57 AM Friday, October 24, 2014

    This has been done.

  • Date - 10/24/2014 07:21
  • Last Updated - 10/28/2014 04:44
fsck on blue.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • Hello,

    This has been completed and the server is running fine.

    Hello,

    We are performing  FSCK on /var partion in the server blue.unisonplatform.com.

  • Date - 10/25/2014 00:31 - 10/25/2014 00:54
  • Last Updated - 10/25/2014 00:56
Server main IP is null routed (Resolved)
  • Priority - Critical
  • Affecting Server - hotel
  • Hi,

    This is to inform you that server hotel.unisonplatform server's main IP has been null routed due to network abuse.

    We are working with the DC to rectify it and will update the forum once done.

    Hi,

    The issue has been rectified and now the server main IP is up.

  • Date - 10/24/2014 12:17
  • Last Updated - 10/24/2014 13:23
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • Friday, 24 October 2014, 02:55 PM CST

    Please note that we have found fs error on var partition in golf server. Our senior admins are working on this. Issue will be resolved soon. Please hold on. 

    Friday, 24 October 2014, 03:15 PM CST

    The issue has been fixed. Server is up and fine now. 

  • Date - 10/24/2014 02:55
  • Last Updated - 10/24/2014 03:16
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Wednesday | 15 October 2014 | 07:09 AM CST

    Some sites on server are showing 508 error. We are checking this and will be resolving it shortly



    We are migrating the server to a brand new platform. We will keep you updated the status.

  • Date - 10/15/2014 07:09 - 10/28/2014 16:06
  • Last Updated - 10/23/2014 22:06
Bucks Server Migration (Resolved)
  • Priority - Critical
  • Affecting Server - bucks (EU)
  • This email is to inform you that we will be in the process of migrating your server to our new EU datacenter located in Amsterdam.  This will provide us better control of the network providing top tier bandwidth providers as well as 100% control over the server and network hardware. For more information about our new Datacenter please visit http://www.pr.com/press-release/574433
     
    What you need to know about this migration:
    We do all the hard work ;)
    It will require an ip change.  If you are using the eleven2 name servers no changes are required on your end. If you are just pointing individual records to your account you will need to update your ip address.  
    If your ip is currently 88.150.141.21 you will need to update it to 185.46.121.66 once the migration is complete. (stay tuned to the network thread in the brain for updates during the migration process. https://www.eleven2.com/brain/networkissues.php?view=open )
     
    If your ip is not the one above this means you are on a dedicated ip address and we will be reaching out to you all individually to inform you of your new ip once your account has been moved.


    If you have any questions at all feel free to let us know.

    The sever migration has been completed.

  • Date - 10/18/2014 17:11
  • Last Updated - 10/23/2014 22:06
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Saturday | 18 October 2014 | 11:23 AM

    We are experincing some issue with the server and our senior admins are working on this. We will post the updates here.

  • Date - 10/18/2014 11:23 - 10/18/2014 13:12
  • Last Updated - 10/18/2014 11:25
performing fsck on the server blue.welcomesea (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • Hi,

    We are performing filesystem check as we could see that there was fs errors on /var patition. We will update you the details.

    Hi,

    The filesystem check has been completed and the server is up and online now. We are also closing this thread. 

  • Date - 10/17/2014 08:10 - 10/17/2014 08:40
  • Last Updated - 10/17/2014 08:40
fsk on lima (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • We are performing fsck on /home for lima server. We will updatre the thread once completed.

    Fsck has been completed.



  • Date - 10/15/2014 00:49
  • Last Updated - 10/15/2014 03:04
rebooting e2host1006.unisonplatfo (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • Hi,

     We are rebooting the node e2host1006.unisonplatform.com for maintenance

    The server is now up and running fine.

  • Date - 10/15/2014 02:36
  • Last Updated - 10/15/2014 02:55
Server Rebooting for maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Colts
  • Hello,

     We would like to let you know that we are rebooting the following servers for maintainance:

     ============
    newns2.asia.eleven2.com
    colts.unisonplatform.com
    jaguars.unisonplatform.com
    cardinals.unisonplatform.com
    ===============

     We will update you the details in time.



    Cardinals is down now, we are working on it. Other servers is up  already,


    Cardinals is up now. Closing the thread.

    We have issues  for disk in colts, performing fsck on it.

    Fsck has been completed and issue is resolved.



    For maintanance purpose, we are rebooting the following servers again :


     ============
    newns2.asia.eleven2.com
    colts.unisonplatform.com
    jaguars.unisonplatform.com
    cardinals.unisonplatform.com
    ===============

    We will update the thread once completed.

    All servers are online now. Closing the thread.


  • Date - 10/14/2014 01:19
  • Last Updated - 10/15/2014 00:49
Bills Server Migration (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • This email is to inform you that we will be in the process of migrating your server to our new EU datacenter located in Amsterdam.  This will provide us better control of the network providing top tier bandwidth providers as well as 100% control over the server and network hardware. For more information about our new Datacenter please visit http://www.pr.com/press-release/574433
     
    What you need to know about this migration:
    We do all the hard work ;)
    It will require an ip change.  If you are using the eleven2 name servers no changes are required on your end. If you are just pointing individual records to your account you will need to update your ip address.  
    If your ip is currently 78.129.243.219 you will need to update it to 185.46.120.194 once the migration is complete. (stay tuned to the network thread in the brain for updates during the migration process. https://www.eleven2.com/brain/networkissues.php?view=open )
     
    If your ip is not the one above this means you are on a dedicated ip address and we will be reaching out to you all individually to inform you of your new ip once your account has been moved.


    If you have any questions at all feel free to let us know.


    =================================
    Updates will be below
    =================================



    We are performing IP swith of bills. The services will be down for few minutes.


    Hi,

     We have completed the IP switch. the new server is now upand running fine. Please let us know for any further assistance.

  • Date - 10/09/2014 16:33
  • Last Updated - 10/14/2014 23:46
Packers Server Migration (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Hello,

    This is to inform you that the packers move has been completed, we have confirmed all accounts properly moved to new server. We will stop basic services shortly and will proceed with the decomissoning of the old server.

    Thanks
    John



    This thread is to inform you that we will be in the process of migrating your server to our new EU datacenter located in Amsterdam.  This will provide us better control of the network providing top tier bandwidth providers as well as 100% control over the server and network hardware. For more information about our new Datacenter please visit 
    http://www.pr.com/press-release/574433
     
    What you need to know about this migration:
    We do all the hard work ;)
    It will require an ip change.  If you are using the eleven2 name servers no changes are required on your end. If you are just pointing individual records to your account you will need to update your ip address.  
    If your ip is currently 82.145.48.2 you will need to update it to 185.46.121.2 once the migration is complete. (stay tuned to the network thread in the brain for updates during the migration process.)
     
    If your ip is not the one above this means you are on a dedicated ip address and we will be reaching out to you all individually to inform you of your new ip once your account has been moved.


    If you have any questions at all feel free to let us know.

    ========================================
    Updates will be posted below as they are avaliable
    ========================================

    Hi,

      This is to inform that the packers migration is compleated. Please contact support for any issues.

     Thanks.



  • Date - 09/19/2014 13:12
  • Last Updated - 10/14/2014 01:58
mysql stopping in dolphins.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Dolphins (EU)
  • Hi,

     This is to inform you that we are stopping Mysql service in dolphins.unisonplatform.com for maintenance

    Mysql is now up and running fine.

  • Date - 10/14/2014 00:22
  • Last Updated - 10/14/2014 01:47
Dolphins Server migration (Resolved)
  • Priority - Critical
  • Affecting Server - Dolphins (EU)
  • This email is to inform you that we will be in the process of migrating your server to our new EU datacenter located in Amsterdam.  This will provide us better control of the network providing top tier bandwidth providers as well as 100% control over the server and network hardware. For more information about our new Datacenter please visit http://www.pr.com/press-release/574433
     
    What you need to know about this migration:
    We do all the hard work ;)
    It will require an ip change.  If you are using the eleven2 name servers no changes are required on your end. If you are just pointing individual records to your account you will need to update your ip address.  
    If your ip is currently 78.129.243.10 you will need to update it to 185.46.120.226 once the migration is complete. (stay tuned to the network thread in the brain for updates during the migration process. https://www.eleven2.com/brain/networkissues.php?view=open )
     
    If your ip is not the one above this means you are on a dedicated ip address and we will be reaching out to you all individually to inform you of your new ip once your account has been moved.


    If you have any questions at all feel free to let us know.


    ==========================
    Updates will be posted below
    ==========================


    Hi,
     

     This is to inform that we taking down services form perofming IP switch. Will keep updated.


    Hi,

     We have completed the IP swich and confirmed that all services are fine.  Please let us know for any assistance .



  • Date - 10/09/2014 16:36
  • Last Updated - 10/14/2014 01:46
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Server taking down to perfrom FSCK on /var

    FSCK completed, all services are running fine.

  • Date - 10/11/2014 00:40
  • Last Updated - 10/11/2014 01:13
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)
  • Wednesday | 08 October 2014 | 15:14 PM
    we are having some issue with the server and our senior admins are wokring on it now. We will post further updates on this issue here.

    The issue has been corrected and the server is working fine now.

  • Date - 10/08/2014 15:14
  • Last Updated - 10/09/2014 11:54
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Bears (LAX)
  • Wednesday | 08 October 2014 | 15:16 PM
    we are having some issue with the server and our senior admins are wokring on it now. We will post further updates on this issue here.

    The issue has been corrected and the server is working fine now.

  • Date - 10/08/2014 15:16
  • Last Updated - 10/09/2014 11:54
server maintenance on niners.unisonplatform.c (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • Hi,

    We are now taking down the server for performing the flash cache implementation as a part of improving the quality of service.

    Hi,

    We have tried the implementation and was not successful .This in now postponed to off peak hours.

    Hi,

    Taking down the server for implementing flashcache on it.

    Hi,

    The server is online and is running fine now.

  • Date - 10/06/2014 05:39
  • Last Updated - 10/08/2014 11:14
File system error on black2.unisonplatform.co (Resolved)
  • Priority - Critical
  • Affecting Server - Black2
  • Hello,

     We would like to let you know that we are currently facing an fs error on the server black2.unisonplateform.com. We are currently working on this issue. We will update the details in time.


    Hello,
     
     The FSCK has been completed successfully. The server is up and running fine.

  • Date - 10/08/2014 00:57
  • Last Updated - 10/08/2014 01:37
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • Thursday | 02 October 2014 | 11:15 AM

    We are experiencing some issues on the server and our higher level admins are working on this and will get back to you soon.

    The server is fine and is working fine now.

  • Date - 10/01/2014 13:50
  • Last Updated - 10/02/2014 11:40
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • Wednesday | 01 October 2014 | 07:08 AM CST

    We are facing some issue in server which is causing some sites to throw 508 error. We are checking this at the moment and will pass any update through this URL

    The server is up and is running fine now. 

  • Date - 10/01/2014 07:08
  • Last Updated - 10/01/2014 11:25
Performing fsck on golf.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Hello,

    This has been completed and the server is running fine.

    Hello,

    We are performing an fsck on server  golf.unisonplatform.com .

  • Date - 10/01/2014 00:11
  • Last Updated - 10/01/2014 03:16
Performing fsck on S8A7.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - S8A7
  • Hi,

    We are performing an fsck on server S8A7.unisonplatform.com .

    Hi,

    We have completed the fsck and the server is up and running now.

  • Date - 10/01/2014 00:48
  • Last Updated - 10/01/2014 01:42
Yellow server down (Resolved)
  • Priority - Critical
  • Affecting Server - Yellow
  • Hello, 

    We are taking down yellow.unisonplatform.com to perform fsck on /var partition. We will update once this is complete. 

    Regards

    FSCK completed. Server is online now and is working fine.

  • Date - 09/30/2014 03:25
  • Last Updated - 09/30/2014 04:52
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • Sunday | 28 September 2014 | 01:06 AM CST


    This is to inform you that we are rebooting golf for performing fsck on var partition. Our senior admins are working on this. We will update you soon here.


    Sunday | 28 September 2014 | 01:21 AM CST
    .
    Server is up and loading fine. Please have a check and let us know if you have any problem. 

  • Date - 09/28/2014 01:06
  • Last Updated - 09/28/2014 01:23
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - SR27
  • Friday | 26 September 2014 | 22:41 PM CST


    This is to inform you that we have noticed fs error on /var partition. We are performing fsck to resolve this issue. It will be fine soon. We will update you here. 

     
    Friday | 26 September 2014 | 23:44 PM CST

    Please be informed that the server is up and is running fine. Please have a check.

  • Date - 09/26/2014 22:41 - 09/26/2014 23:44
  • Last Updated - 09/26/2014 23:47
Lite speed upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Hi, 

    We have upgraded litespeed version on all the shared servers to 4.2.16 as the old one litespeed version was susceptible to Shellshock vulnerability. The latest version could block all the request with environment variable string (). The version could be verified by the command, 
    =-=-=-=-
    root@s3c8 [~]# hostname 
    s3c8.unisonplatform.com
    root@s3c8 [~]# /usr/local/lsws/bin/lshttpd -v
    LiteSpeed/4.2.16 Enterprise
    root@s3c8 [~]# 

    =-=-=-=-

    Regards
    Jeff

  • Date - 09/26/2014 02:48
  • Last Updated - 09/26/2014 23:18
Server Down: jets.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - jets
  • Hi everyone,

    Currently, we are facing down issue with the server 'jets.unisonplatform.com' .

    We are working with COLO4 Team to get the server back on-line. You will get updated with further informations shortly.

    Hi All,

    Currently we are doing chasis swap on the server  with the DC team, please hold on.


    Hi,

    The server is now back online. Closing this thread.

  • Date - 09/26/2014 11:31
  • Last Updated - 09/26/2014 15:27
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • Tuesday | 23 September 2014 | 20:26 PM CST

    Some iptable modules are missing in the server which is preventing the sites to load properly. We have to make some server wide changes and we are scheduling this to off peak hours.
    We will be posting more updates here soon.

    We are going to reboot the server for enabling some firewall modules. We will keep you updated.

    Server has been rebooted. Also enabled missing iptable modules.


  • Date - 09/23/2014 20:26
  • Last Updated - 09/23/2014 23:43
Rebooting Uniform (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • We are going to reboot the server for enabling some firewall modules. We will keep you updated.

    Server has been rebooted. Thanks for the patience.


  • Date - 09/23/2014 21:54
  • Last Updated - 09/23/2014 22:48
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • Server went down, we are working together with the DC tech to fix this issue, Please hold on we will update you the status.

    Network engineers have confirmed that a software-related event has left the router in an abnormal state, now we have corrected this issue. All services seems up and running fine.

  • Date - 09/22/2014 19:36
  • Last Updated - 09/22/2014 20:07
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • Server went down, we are working together with the DC tech to fix this issue, Please hold on we will update you the status.



    Network engineers have confirmed that a software-related event has left the router in an abnormal state, now we have corrected this issue. All services seems up and running fine.

  • Date - 09/22/2014 19:36
  • Last Updated - 09/22/2014 20:07
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Server went down, we are working together with the DC tech to fix this issue, Please hold on we will update you the status.


    Network engineers have confirmed that a software-related event has left the router in an abnormal state, now we have corrected this issue. All services seems up and running fine.

  • Date - 09/22/2014 19:36
  • Last Updated - 09/22/2014 20:07
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • Server went down, we are working together with the DC tech to fix this issue, Please hold on we will update you the status.


    Network engineers have confirmed that a software-related event has left the router in an abnormal state, now we have corrected this issue. All services seems up and running fine.

  • Date - 09/22/2014 19:36
  • Last Updated - 09/22/2014 20:06
Filesystem check (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • Monday | 22 September 2014 | 05:06 AM
    We are taking down server for a file-system check in /var partition. We will let you know once this is completed. Estimated downtime is 30 minutes.
    Monday | 22 September 2014 | 05:45 AM
    We have completed the file system check and server is back online now.

  • Date - 09/22/2014 05:06 - 09/22/2014 05:46
  • Last Updated - 09/22/2014 05:46
Taking down rams as part of Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • We are taking down rams as part of Maintenance. We will keep you updated.

    Maintanance is over and server is online now.

  • Date - 09/22/2014 02:24
  • Last Updated - 09/22/2014 03:31
Taking down niners as part of Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • We are taking down niners as part of Maintenance. We will keep you updated.

    Maintanance is over and server is online now

  • Date - 09/22/2014 02:30
  • Last Updated - 09/22/2014 03:30
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - SM4B
  • Saturday | 20 September 2014 | 01:30 AM CST


    This is to inform you that, Our senior admins are doing some maintenance works in sm4b. It will be fixed soon. We will  update you soon here. I appreciate your patience regarding this. 
     
     
    Saturday | 20 September 2014 | 02:04 AM CST
     
    The issue has been fixed. Please have a check from your end.
     

  • Date - 09/20/2014 01:30
  • Last Updated - 09/20/2014 02:05
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • Saturday | 20 September 2014 | 00:31 AM CST


    This is to inform you that we are rebooting blue.welcomesearchers for filesystem check on /usr. Our senior admins are working on it. We will update you soon here.

    Saturday | 20 September 2014 | 00:46 AM CST


    The issue has been fixed. Server is up and loading fine.
     
     
     
     

  • Date - 09/20/2014 00:31
  • Last Updated - 09/20/2014 00:47
jaguars.unisonplatform.com rebooting for main (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • This is to inform that server jaguars.unisonplatform.com is rebooting for  maintenance.

  • Date - 09/18/2014 07:32
  • Last Updated - 09/19/2014 12:41
server maintenance on cardinals.unisonplatfor (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • This is to infor you that we are rebooting server "cardinals.unisonplatform.com" for maintenance.

  • Date - 09/18/2014 07:30
  • Last Updated - 09/19/2014 12:41
colts.unisonplatform.com rebooting for server (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • This is to infomr that colts.unisonplatform.com is rebooting for maintenance

  • Date - 09/18/2014 07:29
  • Last Updated - 09/19/2014 12:41
server maintenance on e2host1006.unisonplatfo (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • Restarting the node for maintenance.

  • Date - 09/18/2014 07:21
  • Last Updated - 09/19/2014 12:41
golf.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • Hi, 

    golf.unisonplatform.com has been taken down to perform fsck. 

    Regards
    Jeff


    Hi, 

    Fsck is completed on golf. 

    Regards 
    Jeff

  • Date - 09/18/2014 02:45
  • Last Updated - 09/19/2014 12:40
Server uniform Migration (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • Tuesday | 02 September 2014 | 12:52 PM

    This network thread is to inform you that we are in the process of migrating your server to our new UK datacenter located in Amsterdam.  This will provide us better control of the network providing top tier bandwidth providers as well as 100% control over the server and network hardware. For more information about our new Datacenter please visit http://www.pr.com/press-release/574433

     

    What you need to know about this migration:

    We do all the hard work ;)

    It will require an ip change.  If you are using the eleven2 name servers no changes are required on your end. If you are just pointing individual records to your account you will need to update your ip address.  

    If your ip is currently 82.145.48.6 you will need to update it to 185.46.120.131 once the migration is complete. (stay tuned to this thread for updates during the migration process.)

     

    If your ip is not the one above this means you are on a dedicated ip address and we will be reaching out to you all individually to inform you of your new ip once your account has been moved.

    If you have any questions at all feel free to let us know.

    =====================================================
    Updates about the migration will be posted below as avaliable:
    =====================================================

    This is to inform that the uniform Migration is 50 percentage completed and  is in progress.

    Tuesday | 16 September 2014 | 11:52 AM
    We have completed the server migration. Please check accounts from your side and open support ticket for further assistance.




  • Date - 09/02/2014 12:52 - 09/16/2014 11:56
  • Last Updated - 09/19/2014 12:40
Taking down e2host1006 as part of Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • Hello,

    We are taking down the node server - e2host1006 - as part of maintenence.

    We will udpate the details soon.

    Regards,
    Ashely

    The server is up and is running fine now.

  • Date - 09/15/2014 02:20
  • Last Updated - 09/17/2014 11:41
Server maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • Wednesday, 17 September 2014, 03:46

    This is to inform you that, we are taking down that server as part of maintenance for getting better performance .

    Wednesday, 17 September 2014, 04:02

    Server is back after maintenance. Please have a check.

  • Date - 09/17/2014 03:49
  • Last Updated - 09/17/2014 04:03
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - hotel
  • Tuesday | 16 September 2014 | 04:16 AM
    For maintenanace purposes, we have stoped mysql service on this server. We post further updates on this issue here.
    Tuesday | 16 September 2014 | 05:20 AM
    We have completed the maintenance process and mysql service is back online now.

  • Date - 09/16/2014 04:16 - 09/16/2014 05:23
  • Last Updated - 09/16/2014 05:21
Server - cardinals.unisonplatform.com - is t (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • Hi All,

    As part of maintenance for getting better performance, we are taking down the server -  cardinals.unisonplatform.com  -  in three hours. 

    We will update the details soon. 

    Thanks,
    Ashley.

  • Date - 09/16/2014 01:20 - 09/17/2014 03:05
  • Last Updated - 09/16/2014 01:48
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • Sunday | 14 September 2014 | 23:20 PM CST


    This is to inform you that, we are performing fsck on /usr of the R3NR.welcomesearchers.com. Our senior admins are working on it and will update you soon. Please hold on.

    Monday | 15 September 2014 | 00:49 AM CST
     
     
    Thank you for your patience. The server is up and accessible now. Please have a check. 

  • Date - 09/14/2014 23:20
  • Last Updated - 09/15/2014 00:54
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • Sunday | 14 September 2014 | 10:14 AM

    Currently we are experiencing some issue with the server and our senior admins are working on this. We will post the status here.
    Thankyou for understanding us.

    The issues has been solved anbd server is working fine now.

  • Date - 09/14/2014 10:14
  • Last Updated - 09/14/2014 13:49
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - sierra
  • Sunday | 14 September 2014 | 03:50 AM CST


    This is to inform you that, server partition / is readonly. Our senior admins are working on it. The issue will be resolved soon ans we will update you soon here.

    We have completed the fsck on / partition and now the server is back online. It is fine now.

  • Date - 09/14/2014 03:50
  • Last Updated - 09/14/2014 12:25
Fsck on zulu.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • Hello Guys,

    We are taking down zulu for a file-system check in /var partition. We will let you know once this is completed. Estimated downtime is 30 minutes.

    -Victor

    ============================

    The task has been completed. We are closing this network thread.

    -Victor

  • Date - 09/12/2014 23:45 - 09/13/2014 01:33
  • Last Updated - 09/13/2014 01:33
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • Monday | 08 September 2014 | 15:49 PM CST

    Pages are showing 508 error. Our senior admins are checking this and will be posting updates here

    Tuesday | 09 September 2014 | 07:00 AM CST

    We are still working on this. We appreciate your patience regarding this

    Tuesday | 09 September 2014 | 14:00 AM CST

    The issue has been resolved.

  • Date - 09/08/2014 15:49 - 09/09/2014 19:10
  • Last Updated - 09/12/2014 11:59
performing fs_check on yellow.unisonplatform (Resolved)
  • Priority - Critical
  • Affecting Server - Yellow
  • Hello,

     We would like to let you know that the we are currently rebooting the server to perform filesystem check in the server as we have faced a filesystem error in the same. We will update more details in progress.


    Hello,

     The fsck has been completed successfully and server is back online.

    Thanks.

  • Date - 09/09/2014 04:47 - 09/09/2014 05:10
  • Last Updated - 09/09/2014 05:10
Doing Fsck on blue.welcomesearchers.com serv (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • Hi,

    We are going to do Fsck on the blue.welcomesearchers.com  server.

    Monday | 08 September 2014 | 06:55 AM
    We have completed the filesystem check and server is back online now.

  • Date - 09/07/2014 21:43
  • Last Updated - 09/08/2014 11:37
RAM upgrade. (Resolved)
  • Priority - Critical
  • Affecting Server - mike
  • We are taking down mike server for upgrading RAM. We will update you the status.


    Server is upo with the upgraded hardware, and all services are running fine.

  • Date - 09/07/2014 22:31
  • Last Updated - 09/07/2014 22:49
Kernel upgrade (Resolved)
  • Priority - High
  • Affecting Server - hotel
  • Hello,

    We are performing a kernel upgrade in the server hotel, we will keep you upgraded.

    We are unable to upgrade kernel in  server due to some issues.  We have rescheduled it to tonight.

    We have installed new kernel on the server. The server need a rboot for upgrading kernel which is scheduled tonight off peak hours.

    We are rebooting the server now, for switching to hybrid kernel.

    The server is having hybrid kernel now, but still the server is facing some issues. So we have decided to migrate the server the server to brand new high specification server which will start from today night.

    Thursday | 04 September 2014 | 17:37 PM CST

    We are switching the kernel back to normal one

    Thursday | 04 September 2014 | 17:46 PM

    Server is back online on new kernel.

  • Date - 09/03/2014 03:09
  • Last Updated - 09/07/2014 06:47
Rebooting for maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Hi,

    We are rebooting rams for maintenance and will update you once the server is online.


    This is completed, also the server and services are fine.


  • Date - 09/07/2014 01:10
  • Last Updated - 09/07/2014 06:47
Rebooting for maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • Hi,

    We are rebooting niners for maintenance and will update you once the server is online.


    The services are fine in the server.




  • Date - 09/07/2014 01:08
  • Last Updated - 09/07/2014 06:46
FSCK on golf server. (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • We are taking down golf server for doing fsck.


    Completed the fsck in the server, currenty the server and services are runnig fine.

    Sean




  • Date - 09/07/2014 01:50
  • Last Updated - 09/07/2014 06:43
Performing fsck in /home (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • Hi,

    We are performing fsck in /home partition to recover the partition from fs error.

    We will update you once the server is back online.


    Hi,

    We are rescheduling this for tomorow and will update when its done.


  • Date - 09/07/2014 02:12 - 09/08/2014 03:06
  • Last Updated - 09/07/2014 03:25
Slowness Issue in lima.unisonplatform.com. (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Hello,

     We are facing slowness issue in the server lima.unisonplatform.com. We would like to let you know that we are currently working on the this. We will upadte you more details in time.

    Hi Guys,

    We are having high connections to the port 25 on the server and which in turn causing slowness issue. So we have blocked the port 25 temporarily and will keep you updated regarding the status.


    We have taken necessary steps to prevent the attack and lifted the block on port 25. The server is working fine now.


  • Date - 09/03/2014 10:53
  • Last Updated - 09/03/2014 20:31
Mysql Issues (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • Wednesday | 03 September 2014 | 18:29 PM
    We have some issues with MYsql service on this server and our senior admin is wokring on it. We will post further updates here.
    Wednesday | 03 September 2014 | 19:31 PM
    We have corrected this issue and service is back online now.

  • Date - 09/03/2014 18:29 - 09/03/2014 19:31
  • Last Updated - 09/03/2014 19:31
Fsck on sm4b.unisonplatform.com server (Resolved)
  • Priority - Critical
  • Affecting Server - SM4B
  • Due to FSerror on the server sm4b.unisonplatform.com server, we are doing Fsck on the server.

  • Date - 09/03/2014 02:54 - 09/03/2014 03:47
  • Last Updated - 09/03/2014 02:55
rebooted server november.unison (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Hi,

    Server november.unisonplatform.com went unresponsive quickly. We hav e initiated reboot. We will update the details soon.


    H,i

    The server is back online. We are closing this thread.

  • Date - 09/02/2014 18:10 - 09/02/2014 18:19
  • Last Updated - 09/02/2014 18:19
Server issue. (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • Server taking down for doing network upgrade.


    Server is up and running fine now.

  • Date - 09/02/2014 01:11
  • Last Updated - 09/02/2014 03:12
Doing Fsck on zulu server (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • Performing Fsck on /usr on the Zulu server.

    Server is up and perfectly fine now.

  • Date - 09/02/2014 00:25
  • Last Updated - 09/02/2014 01:41
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)
  • Monday | 01 September 2014 | 12:23 PM

    Currently we are experiencing some issue with the server and our senior admins are working on this. We will post the status here. Thankyou for understanding us.

    We have found some kind of dos attack to the server. We have taken necessary actions to prevent it. Now the services and server is working fine.

  • Date - 09/01/2014 12:23
  • Last Updated - 09/01/2014 14:18
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - hotel
  • Monday | 01 September 2014 | 10:37 AM

    Currently we are experiencing some issue with the server and our senior admins are working on this. We will post the updates here.
    Thankyou for understanding us.

    The load issues on the server is resolved and server is fine now. Thank you for understanding us.

  • Date - 09/01/2014 10:37 - 09/01/2014 12:10
  • Last Updated - 09/01/2014 12:10
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Hi Guys,

    The server victor.unisonplatform.com is down, we are working on it and will keep you updated.

    Hi Guys,

    The server is back online.

  • Date - 09/01/2014 11:14
  • Last Updated - 09/01/2014 12:09
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • Hi Guys,

    The server delta.unisonplatform.com is down, we are working on it and will keep you updated.

    Hi Guys,

    The server is back online.

  • Date - 09/01/2014 11:15
  • Last Updated - 09/01/2014 12:09
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Bears (LAX)
  • Monday | 01 September 2014 | 10:37 AM

    Currently we are experiencing some issue with the server and our senior admins are working on this. We will post the updates here.
    Thankyou for understanding us.

    There were ddos attack against the server bears and some of the vps memory parameter got  exhausted. We have controlled the attack and increased the vps memory parameters. Sites are runnig fine now.


  • Date - 09/01/2014 10:38 - 09/01/2014 12:05
  • Last Updated - 09/01/2014 12:05
Taking down niners for enabling SSD cache (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • Hello, 

    We are taking down niners for implementing Flash cache. We will update once complete. 

    Regards
    Jeff

    Hello,

    We have curently stopped the task, this is due to few issues we have faced.  We are by closing the thred and will alert if any further action is taken.

    Currently the server and the services are running fine.

    Sean

    Hello, 

    We are taking the niners down for implementing flashcache. We will update you once completed. 

    Regards
    Jeff


    Hello, 

    We have enabled Flashcache in niners server and server is up now, Closing the thread. We will update if any futher issues. 

    Regards
    Jeff

  • Date - 09/01/2014 02:46
  • Last Updated - 09/01/2014 05:11
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - hotel
  • Monday | 01 September 2014 | 03:28 AM CST

    We are experiencing some issues with the server. Our senior admins are working on it. We will update you soon here. 

    Monday | 01 September 2014 | 03:44 AM CST

    The issue has been fixed.
     
     
     
     

  • Date - 09/01/2014 03:28
  • Last Updated - 09/01/2014 03:45
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - Bears (LAX)
  • We are taking down Mysql service for doing updradation. Please hold on we will update you the status.

    Sunday | 31 August 2014 | 08:49 AM
    We have completed the upgradation process.

    Sunday | 31 August 2014 | 09:35 AM
    Our senior admins are further checking the site down issues on these servers and we will post further updates here.

    We have already completed the process and the websites are running fine.

  • Date - 08/30/2014 23:10
  • Last Updated - 08/31/2014 11:48
Mysql Upgrade. (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals
  • We are taking down Mysql service for doing updradation. Please hold on we will update you the status.

    Sunday | 31 August 2014 | 08:49 AM
    We have completed the upgradation process.

    Sunday | 31 August 2014 | 09:35 AM
    Our senior admins are further checking the site down issues on these servers and we will post further updates here.

    We have already completed the process and the websites are running fine.

  • Date - 08/30/2014 23:09 - 08/31/2014 08:50
  • Last Updated - 08/31/2014 11:47
Taking down server clippers.unisonplatform.co (Resolved)
  • Priority - Critical
  • Affecting Server - Clippers (EU)
  • Hi,

    We are rebooting server clippers.unisonplatform.com for quota check.

    We will update you once the server comes online.


    Now the server is online. We are closing this thread.


  • Date - 08/29/2014 23:23
  • Last Updated - 08/29/2014 23:45
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - hotel
  • Friday | 29 August 2014 | 12:08 PM CST

    We are experiencing some issue with the server and our senior admins are working on this. We will be posting updates here.

    The server is fine now. 

  • Date - 08/29/2014 12:09
  • Last Updated - 08/29/2014 21:02
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - hotel
  • Thursday | 28 August 2014 | 10:14 AM

    We are experiencing some issue with the server and our senior admins are working on this. We will post the update here.
    Thankyou for understanding us.

  • Date - 08/28/2014 10:14 - 08/29/2014 12:08
  • Last Updated - 08/28/2014 10:16
lions.unisonplatform will be down (Resolved)
  • Priority - Critical
  • Affecting Server - lions (LAX)
  • The server lions.unisonplatform will be down for sometime due to mainatanance. We will keep you updated.


    The server lions is online now and is working fine.

  • Date - 08/27/2014 23:14
  • Last Updated - 08/27/2014 23:31
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)
  • Tuesday | 26 August 2014 | 09:48 AM
    We are facing some issues with this server and our L3 team is working on it now. We will post further updates here. 

  • Date - 08/26/2014 09:48
  • Last Updated - 08/27/2014 04:24
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • Tuesday | 26 August 2014 | 17:49 PM

    Currently we are experiencing some issue with the server and our senior admins are working on this. We will post the updates here.
    Thankyou for understanding us.

    Issue has been resolved.

  • Date - 08/26/2014 17:49
  • Last Updated - 08/27/2014 02:49
stopping services of s7r9.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - S7R9
  • stopping services of s7r9.unisonplatform.com for hardware upgrade

    IP switch has been completed. Closing this thread,

  • Date - 08/26/2014 00:53 - 08/26/2014 04:43
  • Last Updated - 08/26/2014 04:42
stopping lions.unisonplatform.com for hardwa (Resolved)
  • Priority - Critical
  • Affecting Server - lions (LAX)
  • This is to inform that lions.unisonplatform.com will be offline as part of hardware upgrade.

    The upgrade has been completed. Now the servr is functioning with SSD cache for better performance.

  • Date - 08/26/2014 00:55
  • Last Updated - 08/26/2014 02:43
tango.unisonplatform.com is taking don for Ma (Resolved)
  • Priority - Critical
  • Affecting Server - tango
  • tango.unisonplatform.com is taking donw  for Maintenance and will be offline for some time.


    Serer is up and runnng fine

  • Date - 08/24/2014 02:30
  • Last Updated - 08/24/2014 03:40
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - tango
  • Mysql service will be stopped, for doing emergency upgradation on the serever.

    Serivces are up.

  • Date - 08/24/2014 00:15
  • Last Updated - 08/24/2014 03:40
bengals.unisonplatform.com Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - bengals (LAX)
  • This is to inform that bengals.unisonplatform.com will be offline for some time as the server is taking down for Maintenance.

    bengals.unisonplatform.com is now up and running fine.

  • Date - 08/23/2014 22:09
  • Last Updated - 08/23/2014 22:57
browns.unisonplatform.com taking down for Ma (Resolved)
  • Priority - Critical
  • Affecting Server - browns
  • This is to infom that server browns.unisonplatform.com is taking down for Maintenance and will be offline for some time

     Browns is now up and running fine.

  • Date - 08/23/2014 22:11
  • Last Updated - 08/23/2014 22:56
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Saturday | 23 August 2014 | 09:14 AM

    Currently we are experiencing some issue with the server and our senior admins are working on this. We will update the details here.
    Thankyou for understanding us.

    Hi,

     We are currenlty restoring the r1soft backup and restoration is currently in progress. We will will update more details shortly.


    Hi,

    We have rebooted the node server. We will will update more details shortly.

    Hi,

    The server is back online and the server is working fine now.

  • Date - 08/23/2014 09:14 - 08/23/2014 20:15
  • Last Updated - 08/23/2014 20:15
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • Saturday | 23 August 2014 | 09:32 AM

    Currently we are experiencing some issue with the server and our senior admins are working on this. We will post the updates here.
    Thankyou for understanding us.


    We are rebooting the node server.

    Hi,

    The server is up and working fine. We are closing this thread.

  • Date - 08/23/2014 09:32 - 08/23/2014 20:12
  • Last Updated - 08/23/2014 20:12
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • Sat Aug 23 01:40:39 CDT 2014

    Stopping services for emergency maintenance on the server.

    Hardware upgraded, and server seems fine now.

  • Date - 08/23/2014 01:41
  • Last Updated - 08/23/2014 05:17
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - lions (LAX)
  • Rebooting server for drive replacement, we will update you the progress.

    Server seems fine now.

  • Date - 08/21/2014 02:04
  • Last Updated - 08/22/2014 21:34
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • Thursday | 21 August 2014 | 18:26 PM

    We are experiencing some issue with the server and our senior admins are working on this. We will post the updates here. Thankyou for your patience.

    Server seems fione now

  • Date - 08/21/2014 18:26
  • Last Updated - 08/22/2014 21:34
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • Updated on Wednesday 20 August 2014 08:56 AM CST

    We are facing some issues with server and our senior admins are working on this. We will keep you updated here.

    Updated on Wednesday 20 August 2014 09:15 AM CST

    Server should be fine now. Please open a support ticket, if you face any further issues.

  • Date - 08/20/2014 08:56
  • Last Updated - 08/20/2014 09:16
Server issues. (Resolved)
  • Priority - High
  • Affecting Server - Rams
  • Tuesday | 19 August 2014 | 21:08 PM
    We are experiencing some disk space issues on the server and we are working on it. We will get back to you soon

    The disk space usage is normal now. The server is online and is running fine.

  • Date - 08/19/2014 21:03
  • Last Updated - 08/19/2014 23:32
kernel upgrade on server seashore.unisonplatf (Resolved)
  • Priority - Critical
  • Affecting Other - seashore.unisonplatform.com
  • Hi,

    We are performing kernel upgrade on server seashore.unisonplatform.com. We will update the ststus accordingly.

    Hi,

    The node server is up with new kernel. We are closing this thread.

  • Date - 08/19/2014 17:36 - 08/19/2014 17:46
  • Last Updated - 08/19/2014 17:46
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • Rebooting delta server for maintenance.

    Server is up and running fine.

  • Date - 08/19/2014 02:49
  • Last Updated - 08/19/2014 03:24
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Rebooting server for emergency maintennance.

    Server is up and running fine.

  • Date - 08/19/2014 02:57
  • Last Updated - 08/19/2014 03:24
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - lions (LAX)
  • Monday, 18 August 2014, 03:38PM CST

    We are facing some issue with the server. Our senior admins are working on this. We will update you soon here. I appreciate your patience regarding this. 

    The issue had been corrected. Downtime was 1 hour. Thanks for your co-operation.

  • Date - 08/18/2014 03:38
  • Last Updated - 08/18/2014 21:37
Stopping rams.unisonplatform.com for maintain (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • This is to inform that the server  rams.unisonplatform.com  taking down for maintenance.

    maintenance of rams.unisonplatform.com is completed. Server is now up and runng fine.

  • Date - 08/18/2014 01:04
  • Last Updated - 08/18/2014 04:13
Stoppng niners.unisonplatform.com for mainten (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • This is to inform you that the server niners.unisonplatform.com will be offline due to maintenance.

     maintenance of  niners.unisonplatform.com is completed server is now up and runnng fine.

  • Date - 08/18/2014 01:07
  • Last Updated - 08/18/2014 04:12
Taking down s8a7.unisonplatform.com for maint (Resolved)
  • Priority - Critical
  • Affecting Server - S8A7
  • Hi Guys,

    We are taking down s8a7.unisonplatform.com for maintanence. We will keep you updated.

    Hi Guys,

    The server is back online. 

  • Date - 08/18/2014 01:53
  • Last Updated - 08/18/2014 02:06
Stopping services on s4t7.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - S4T7
  • Hi Guys

    We are stopping services on s4t7.unisonplatform.com for maintanennce.

    Hi Guys,

    The services are back online on s4t7.unisonplatform.com.

  • Date - 08/18/2014 01:27
  • Last Updated - 08/18/2014 01:43
s7r9.unisonplatform.com down (Resolved)
  • Priority - Critical
  • Affecting Server - S7R9
  • We were unable to connect to the server s7r9.unisonplatform.com and we had to perform a reboot , but the server in not back online.
    We are working on it. 


     It  is fine now.
    The partition table was corrupted.We have recreated the partition table and also performed a grub re-install


  • Date - 08/17/2014 08:05 - 08/17/2014 09:41
  • Last Updated - 08/17/2014 09:41
FSCK on server lima.unisonplatform.com tmp pa (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • This is to inform that lima.unisonplatform.com will be temporary down as we are performing fsck on /tmp partition.

    Fsck on lima.unisonplatform.com is completed. All services are runing fine.

  • Date - 08/16/2014 23:48
  • Last Updated - 08/17/2014 01:00
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Saturday | 16 August 2014 | 05:12 AM CST 

    This is to be informed you that, there is a maintenance issue is going on server Yankee. We will get back you once it completed.

    Sunday | 17 August 2014 | 00:37 AM CST 

    The issue has been solved. Please have check from your end. 

  • Date - 08/16/2014 05:12
  • Last Updated - 08/17/2014 00:38
Services will be down on r3nr.unisonplatform. (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • Hi Guys,

    The services will be down on r3nr.unisonplatform.com for maintanence. We will keep you updated.

    The maintanace is completed. Server is online and all the services are working fine

  • Date - 08/14/2014 23:49
  • Last Updated - 08/15/2014 02:47
Taking yellow.unisonplatform.com down for ma (Resolved)
  • Priority - Critical
  • Affecting Server - Yellow
  • Hi Guys,

    We are taking down yellow.unisonplatform.com for maintanence.

    We will kep you updated.

    Hi Guys.

    The server is back online.


  • Date - 08/14/2014 00:19
  • Last Updated - 08/15/2014 02:46
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • Tuesday | 12 August 2014 | 13:25 PM
    We are facing some issues with this server and our senior admins are wokring on it. We will keep you posted here.
    This has been fixed

  • Date - 08/12/2014 13:25
  • Last Updated - 08/12/2014 21:14
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Tuesday | 12 August 2014 | 13:28 PM
    We are facing some issues with this server and our senior admins are wokring on it. We will keep you posted here.
    This has been fixed

  • Date - 08/12/2014 13:28
  • Last Updated - 08/12/2014 21:14
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • Tuesday | 12 August 2014 | 14:00 PM

    We are facing some issues with this server and our senior admins are wokring on it. We will keep you posted here.
    This has been fixed

  • Date - 08/12/2014 14:00
  • Last Updated - 08/12/2014 21:14
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • Tuesday | 12 August 2014 | 13:28 PM

    We are facing some issues with this server and our senior admins are wokring on it. We will keep you posted here.
    This has been fixed

  • Date - 08/12/2014 14:05
  • Last Updated - 08/12/2014 21:14
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Tuesday | 12 August 2014 | 13:28 PM

    We are facing some issues with this server and our senior admins are wokring on it. We will keep you posted here.
    This has been fixed

  • Date - 08/12/2014 14:02
  • Last Updated - 08/12/2014 21:14
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Tuesday | 12 August 2014 | 06:09 AM CST

    We are shutting down the server for performing a raid swap. We will be posting more details here shortly

    Tuesday | 12 August 2014 | 06:26 AM CST

    Server is up now

  • Date - 08/12/2014 06:09
  • Last Updated - 08/12/2014 06:27
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • Tuesday | 12 August 2014 | 06:09 AM CST

    We are shutting down the server for performing a raid swap. We will be posting more details here shortly

    Tuesday | 12 August 2014 | 06:26 AM CST

    Server is up now

  • Date - 08/12/2014 06:11
  • Last Updated - 08/12/2014 06:27
Taking down niners.unisonplatform.com for mai (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • Hi Guys,

    We are taking down niners.unisonplatform.com for maintanence. We will keep you updated regarding the status.

    Hi,

    The server has been back online.

  • Date - 08/12/2014 02:31 - 08/12/2014 03:02
  • Last Updated - 08/12/2014 03:02
Taking down rams.unisonplatform.com for maint (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Hi Guys,

    We are taking down server rams.unisonplatform.com for maintanence. We will keep you updated regarding the status.

    Hi,

    The server has been back online.

  • Date - 08/12/2014 02:31 - 08/12/2014 07:38
  • Last Updated - 08/12/2014 03:02
Taking down niners.unisonplatform.com for mai (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • Hi Guys,

    We are taking down niners.unisonplatform.com for maintanence. We will keep you updated regarding the status.

    Hi Guys,

    The server is back online.

  • Date - 08/11/2014 03:03
  • Last Updated - 08/11/2014 04:52
Taking down rams.unisonplatform.com for maint (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Hi Guys,

    We are taking down server rams.unisonplatform.com for maintanence. We will keep you updated regarding the status.

    Hi Guys,

    The server is back online.

  • Date - 08/11/2014 02:59 - 08/11/2014 04:52
  • Last Updated - 08/11/2014 04:52
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Friday, 08 August 2014, 00:29 AM CST 

    This is to be informed you that, we are taking down server Rams for quota check. We will get back you once it solved.



    --------

    We have finished quota check and the server is fine.


  • Date - 08/08/2014 00:29
  • Last Updated - 08/08/2014 01:25
rams.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Hello,

    We are about to do a quota check in the server and this will take about 15 minutes to get completed.



    ----------

    Quota check finished and the server is fine now.


  • Date - 08/07/2014 23:46 - 08/08/2014 01:13
  • Last Updated - 08/08/2014 01:20
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - tango

  • We are rebooting server tango for doing FSCK on /var. We will update the progress.

    Wed Aug  6 23:45:09 PDT 2014

    Server is up now and all services are runnig fine.


  • Date - 08/07/2014 01:22
  • Last Updated - 08/07/2014 01:45
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - S7R9
  • Tuesday | 05 August 2014 | 07:40 AM

    We are facing some issues with this server and our L3 team is currently working on it.
    We will keep you updated about this issue.

    Tuesday | 05 August 2014 | 09:50 AM

    We have performed file system check on the drives of the server and the server is working fine now.

  • Date - 08/05/2014 07:40
  • Last Updated - 08/05/2014 21:19
Server Issues (Resolved)
  • Priority - Critical
  • Affecting System - sing3 node
  • Tuesday | 05 August 2014 | 12:59 PM

    We are rebooting sing3 node server for kernel upgrade. We will post the update shortly.

    Tuesday | 05 August 2014 | 01:30PM

    The server is up with new kernel and working fine now.

  • Date - 08/05/2014 12:59
  • Last Updated - 08/05/2014 21:18
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - Yellow
  • We are rebooting server for yellow  doing FSCK on /usr, we will update the progress.


    FSCK has been completed, server is up and all services are running fine.

  • Date - 08/05/2014 02:40
  • Last Updated - 08/05/2014 03:14
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - charlie
  • Monday, August 4, 2014 at 4:59:46 AM CST

    The server is having issues and our ssenior admins are checking on it. We shall update you with details here.

    Monday, August 4, 2014 at 7:32:27 AM CST


    The server has ben migrated to a brand new one and the new sever is up and stable.

  • Date - 08/04/2014 05:58
  • Last Updated - 08/04/2014 21:00
fsck on /home on SR27.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - SR27
  • Performing fsck on /home on SR27.unisonplatform.com. Services will be down.

    Completed fsck on SR27.unisonplatform.com. Server is up and running fine.

  • Date - 08/04/2014 00:21
  • Last Updated - 08/04/2014 02:02
stoppign mysql service in charlie (Resolved)
  • Priority - Critical
  • Affecting Server - charlie


  •   charlie.unisonplatform.com is moving to a new server. Final home sync is completed. For performing final db sync we will shutting down mysql service for a short time.
     We will update the status.


     dbsync completed. Mysql is now started. The rest of the steps will be perfroming later.

     



  • Date - 08/03/2014 23:48
  • Last Updated - 08/04/2014 02:02
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • We are doing FSCK on /home, the server will be rebooted for doing the same. We will keep you update the progress.


    Server is up nad all services are running fine.

  • Date - 08/02/2014 23:06
  • Last Updated - 08/03/2014 01:54
Emergency maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • We have found file system error on /var. We are doing fsck on the server. Server will be  down for some time. We will update you once it has been completed.

    We have completed the fsck and the server is up now.

  • Date - 08/02/2014 01:56
  • Last Updated - 08/02/2014 04:28
Emergency maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - S8A7
  • Found file system error on /home. We are doing fsck. Server will be down for sometime. We will update you once it is up.

    This has been completed. The server is completd and the server is up now.

  • Date - 08/01/2014 23:33
  • Last Updated - 08/02/2014 00:55
Server Migration (Resolved)
  • Priority - High
  • Affecting Server - charlie
  • Friday | 01 August 2014 | 09:47 AM CST
    We are experiencing some file system issues on this server at the moment. We have already started the transfer of accounts to a new server due to recent issues and it will be completed soon. Thank you for your patience

    Friday | 01 August 2014 | 12:07 PM CST
    We are going to do a filesystem check on /var partition to fix the current issue and shall get back to you soon

    Friday | 01 August 2014 | 12:45:05 PM
    We have sucesfully completed the filesystem check, now the server is fine.

  • Date - 08/01/2014 09:47
  • Last Updated - 08/01/2014 15:24
maintainance on tango.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - tango
  • Hi,

    We are taking down server tango to perform maintainance on tango.


    Server is up and all service are running fine.

  • Date - 07/30/2014 02:38
  • Last Updated - 07/30/2014 11:43
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • Wednesday, 30 July 2014, 01:17 AM CST 

    Please be informed you that, we are rebooting server Cowboys for doing fsck on /var partition. We will update you oce it completed.

    Wednesday, 30 July 2014, 02:54 AM CST 

    This has been resolved. 

  • Date - 07/30/2014 01:17
  • Last Updated - 07/30/2014 02:55
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - tango
  • Wednesday, 30 July 2014, 02:52 AM CST 

    Please be informed you that we are rebooting the server Tango for perform fsck. We will update you once it completed.

  • Date - 07/30/2014 02:52 - 07/30/2014 02:54
  • Last Updated - 07/30/2014 02:54
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - niners

  • This is to inform you that we are going to stop niners server for emergency maintence. We will update you once it completed

    The maintanence has been completed.

  • Date - 07/28/2014 10:56
  • Last Updated - 07/29/2014 14:29
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - Rams

  • This is to inform you that we are going to stop rams server for emergency maintence. We will update you once it completed

    The maintanence has been completed.

  • Date - 07/28/2014 10:58
  • Last Updated - 07/29/2014 14:29
Kernel Upgrade. (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)

  • This is to inform you that we are going to reboot  falcons server for emergency kernel upgrdation. We will update you once it completed

    07/29/2014 05.15
    This has been done.

  • Date - 07/29/2014 04:46
  • Last Updated - 07/29/2014 12:12
Kernel Upgrade. (Resolved)
  • Priority - Critical
  • Affecting Server - Bears (LAX)
  • This is to inform you that we are going to reboot  bears server for emergency kernel upgrdation. We will update you once it completed

    07/29/2014 05.15
    This has been done.


  • Date - 07/29/2014 04:43
  • Last Updated - 07/29/2014 12:12
Performing IP switch on green.unisonplatforem (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Hi,

     

    We are performing IP switch on  green.unisonplatform.com. The staus will be updated shortly.

  • Date - 07/29/2014 03:24
  • Last Updated - 07/29/2014 04:14
rebooting lions.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Hi,

     

    Rebooting "lions.unisonplatform.com" for maintenance. The status will ne updated soon.

  • Date - 07/29/2014 01:18
  • Last Updated - 07/29/2014 01:52
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • Monday | 28 July 2014 | 01:14 AM CST 

    This is to be informed you that, we are stopping MYSQL service in server to take backup MYSQL data for Mariadb installation. We will update you once it completed.

  • Date - 07/28/2014 01:14
  • Last Updated - 07/28/2014 12:12
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • Monday | 28 July 2014 | 05:01 AM
    We are migrating this server to a new hardware and We have stoped mysql on this server to sync databases with new server.

    Monday | 28 July 2014 | 05:41 AM

    Mysql sync has been completed. Mysql service  is up and running fine on the server.


  • Date - 07/28/2014 05:01
  • Last Updated - 07/28/2014 09:53
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • Sunday | 27 July 2014 | 01:35 AM CST 

    This is to be informed you that, we are rebooting server R3NR for filesystem check in /home partition. We will update you more details here. Please be patience.

    Monday | 28 July 2014 | 06:00 AM

    This has been completed.

  • Date - 07/27/2014 01:35 - 07/28/2014 01:20
  • Last Updated - 07/28/2014 09:53
taking down cheifs for maintainance (Resolved)
  • Priority - Critical
  • Affecting Server - chiefs
  • Hi,

    We are taking down cheifs for kernel upgrade.We will update you regarding the status accordingly.


    Hi,

    The server is back online and we are closing this thread.

  • Date - 07/28/2014 01:21
  • Last Updated - 07/28/2014 02:57
taking down washington.unisonplatform.com for (Resolved)
  • Priority - Critical
  • Affecting Server - Washington (LAX)
  • Hi,

    We are taking down washington.unisonplatform.com for kernel upgrade.We will update you regarding the status accordingly.


    Hi,
    The server is back online.
    We are closing this thread.  

  • Date - 07/28/2014 01:23
  • Last Updated - 07/28/2014 02:56
rebooting e2host1002 for kernal upgrade (Resolved)
  • Priority - Critical
  • Affecting Other - rebooting e2host1002
  • Hi,

    We are taking down e2host1002 for kernel upgrade.We will update you regarding the status accordingly.


    Hi,

    We are closing this network thread as we were not able to perform the kernel upgrade due to some issues.

  • Date - 07/28/2014 01:13
  • Last Updated - 07/28/2014 02:54
maintenance on seashore.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Other - seashore.unisonplatform.com
  • Hi,

    We have a maintaince in seashore.unisonplatform.com node . We will have the task completed by an hour  from now. We will update you the status accordingly.

    Hi,

    The maintanance has been completed. The server is working fine now.

  • Date - 07/25/2014 23:48
  • Last Updated - 07/26/2014 11:50
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • Saturday | 26 July 2014 | 10:07 AM

    We are experincing some issue with server papa and our senior admins are working on this. We will post the status here. Thankyou.

    Saturday | 26 July 2014 | 11.00AM

    We had failed to update the ststus. We had rebooted the server and the server came online at 10.50 AM.

  • Date - 07/26/2014 10:07 - 07/26/2014 11:45
  • Last Updated - 07/26/2014 11:49
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - SM4B
  • Wednesday | 23 July 2014 | 23:20 PM CST 

    This is to be informed you that, we are rebooting server SM4B for performing fsck in /usr partition. We will update you once it completed.

    Wednesday | 23 July 2014

    This has been completed within a time frame of 1 hour.

  • Date - 07/23/2014 23:20
  • Last Updated - 07/24/2014 13:36
Server issues. (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Hello,

    This is to be informed you that, APACHE service on the rams server will be down for sometime  for performing emergency maintenance on the server. We will update you once it completed.

    This has been completed

  • Date - 07/24/2014 04:39
  • Last Updated - 07/24/2014 13:11
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Wednesday | 23 July 2014 | 21:53 PM CST 

    Please be informed you that, we have stopped MYSQL service in server Rams, to sync MYSQL folder for MariaDB conversion. We will update you once it completed.

  • Date - 07/23/2014 21:53
  • Last Updated - 07/24/2014 13:10
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • Wednesday | 23 July 2014 | 23:59 PM CST

    Please be informed you that, we are rebooting the server for performing fsck on /home partition. We will update you once it completed.

    Thursday | 24 July 2014 | 02:53 AM CST

    This has been fine. Please have check. 

  • Date - 07/23/2014 23:59
  • Last Updated - 07/24/2014 02:54
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • Thursday | 24 July 2014 | 00:16 AM CST 

    This is to be informed you that, we are performing fsck on /home partition in server. We will update you here once it completed.

    Thursday | 24 July 2014 | 02:53 AM CST

    This has been fine. Please have check. 

  • Date - 07/24/2014 00:16
  • Last Updated - 07/24/2014 02:54
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • Wednesday | 23 July 2014 | 22:38 PM CST 

    Please be informed you that, we are Rebooting server Rams for performing fsck in /var partition. We will update here once it completed. Please be patience.

    Wednesday | 23 July 2014 | 23:10 PM CST 

    This has been fine.

  • Date - 07/23/2014 22:38
  • Last Updated - 07/23/2014 23:11
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Wednesday, 23 July 2014, 05:22 AM CST 

    This is to be informed you that, we have disabled the MYSQL service in server for some maintenance. We will update you once it fixed.

    We have re-enabled mysql on the server. We are closing this thread scince the maintenance has completed. 

  • Date - 07/23/2014 05:22
  • Last Updated - 07/23/2014 17:18
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - charlie
  • Tuesday | 22 July 2014 | 23:15 PM CST

    This is to be informed you that, we are going to perform filesystem check in server. We will update you once it completed.

    This has been completed. Downtime was one hour.

  • Date - 07/22/2014 23:15
  • Last Updated - 07/23/2014 17:17
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Other - ns1.europe.eleven2.com
  • Tuesday | 22 July 2014 | 08:30 AM

    Hello,

    Server 'ns1.europe.eleven2.com' went read-only. We are checking the issue with maximun priority. We will keep everyone updated regarding the progress.

    ----------
    Tuesday | 22 July 2014 | 10:30 AM

    We have done the file system check, now the server is fine. 

  • Date - 07/22/2014 08:30
  • Last Updated - 07/23/2014 16:14
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Wednesday, 23 July 2014, 07:42:19 CST

    The
    server is having slowness issue dueto lot of https hits and our senior admins are working on it. We shall keep posting updates.

    Wednesday, 24 July 2014, 3:10:43 PM

    Now the server is fine, also the domains are working fine.

  • Date - 07/23/2014 08:41
  • Last Updated - 07/23/2014 16:11
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Wednesday | 23 July 2014 | 04:44 AM CST 

    Please be informed you that, there is some slight issue in server Yankee. We are working on it. We will update you once it fixed.

  • Date - 07/23/2014 04:44
  • Last Updated - 07/23/2014 05:24
Performing FSCK on seashore.unisonplatform.co (Resolved)
  • Priority - Critical
  • Affecting Server - tampa (EU)
  • Hi,

    Taken down the node  "seashore.unisonplatform.com" for  maintenance. Both the servers "tampa.unisonplatform" and "bucks.unisonplatoform" is located in the this node.

    The status of the servers will be updated here. 

  • Date - 07/23/2014 02:25
  • Last Updated - 07/23/2014 03:19
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • Monday | 21 July 2014 | 23:00 PM CST 

    This is to be informed you that, we are going to stop MYSQL service in server r9wk to perform IP switch to new server. We will update you more details here. Please be patience.

    Tuesday | 22 July 2014 | 23:40 PM CST

    This has been completed. 

  • Date - 07/21/2014 23:00
  • Last Updated - 07/22/2014 23:41
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - charlie
  • Monday | 21 July 2014 | 22:56 PM CST

    This is to be informed you that, we have completed filesystem check on /var partition. Now we are doing it with /usr partition. We shall update here once it completed. Please be patience. 

    Monday | 21 July 2014 | 23:10 PM CST

    The filesystem check has been completed and the server is up now. Please have check now. 

  • Date - 07/21/2014 22:56
  • Last Updated - 07/21/2014 23:11
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Monday | 21 July 2014 | 00:34 AM CST 

    This is to be informed you that, we have found FS error for /var partition in server. We have attached a KVM and doing fsck on server. We will update you once it completed. Please be patience.

    Monday | 21 July 2014 | 22:01 PM CST

    The issue has been fixed. Please have check. 

  • Date - 07/21/2014 00:34
  • Last Updated - 07/21/2014 22:02
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - echo
  • Wednesday | 16 July 2014 | 14:18 PM
    We are experiencing some issues with the server and we are working on it. We shall get back to you soon. Thank you for your understanding

    Wednesday | 16 July 2014 | 14:43 PM
    We are migrating all accounts to a new server. We shall keep you updated

    Thursday | 17 July 2014 | 00:18 AM 
    This is to be informed you that, we have stoped MYSQL services in server for some maintanence. We will get back you once it fixed. 

    Thursday | 17 July 2014 | 19:20 PM

    Server is facing high I/O wait and around 50 accounts has been transferrred so far. Since the WHM transfer rate is slow, we have started bare metal restore of the server and both will go in parallel.

    Friday | 18 July 2014 | 11.39 AM
    This is to inform you that we have completed the bare metal restore of the server. Which means, all the accounts are tranferred to a brand new server. We are now syncing the files and database between the two servers, so that there will not be any data loss. The new server will be online within next 12 hours and all the issues will be resolved. We will keep you updated.  
    This has been completed

  • Date - 07/16/2014 14:18
  • Last Updated - 07/21/2014 14:39
Maintainance on bravo.unisonplatform.com (Resolved)
  • Priority - Critical
  • Affecting Server - bravo
  • Hi ,

    We have maintainance work going on in the server .we are working on it. We shall get back to you soon.



    Hi,

    The maintainance is over and the server is running fine.

    We are also closing this thread.

  • Date - 07/16/2014 23:55 - 07/17/2014 02:08
  • Last Updated - 07/17/2014 02:08
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • Tuesday | 15 July 2014 | 11:06 AM

    We are facing some issues with server and our senior admins are working on this. Please wait for further updates.

    Thursday | 17 July 2014 | 00:10 AM
    The issue has been solved.

  • Date - 07/15/2014 11:06
  • Last Updated - 07/17/2014 00:12
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Yellow
  • Monday, 14 July 2014, 02:20 PM CST

    This is to inform you that we are performing fsck on the server. All services will be down for some time. We will update you here.

  • Date - 07/14/2014 02:20
  • Last Updated - 07/16/2014 14:46
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - echo
  • Updated on Monday 14 July 2014 18:28 PM
    We are facing some issues with server and our senior admins are working on this. Please wait for further updates.

    Tuesday | 15 July 2014 | 08:49 AM
    We are updating kernel on the server. Please wait for further updates.

    Wednesday, 16 July 2014, 04:11:47 CST

    The default drive on the server has been replaced and the rebuild is in progress. The services has been stopped while the rebuild is running.

    Wednesday  Jul 16 11:21:39 CDT 2014

    Raid rebuild has been completed and we have started the services in the server

  • Date - 07/14/2014 18:28 - 00/00/0000
  • Last Updated - 07/16/2014 11:24
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - bravo
  • Tuesday | 15 July 2014 | 10:31 AM CST 

    We are facing some issues with server and our senior admins are working on this. Please wait for further updates.

    Tuesday | 15 July 2014 | 22:07 PM CST 

    This is to be informed you that, we are going to perform fsck on Bravo server for /home partition. We will keep you update more details here.

    Wednesday | 16 July 2014 | 03:01 AM CST

    This has been fine. 

  • Date - 07/15/2014 10:31
  • Last Updated - 07/16/2014 03:02
Nameserver issues (Resolved)
  • Priority - Critical
  • Affecting Other - ns1.eleven2.com and ns2.eleven2.com
  • Tuesday | 15 July 2014 | 12:12 PM

    Currently nameservers ns1.eleven2.com and ns2.eleven2.com are experiencing some issues and our senior admins are working on this. Please wait for further updates.

  • Date - 07/15/2014 12:12 - 07/16/2014 08:58
  • Last Updated - 07/15/2014 12:15
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - bravo
  • Tuesday, 15 July 2014, 02:15 PM CST

    This is to inform you that we are rebooting the server for file system check. Our senior admins are working on this. We will update you here. I sincerely appreciate your patience regarding this.

    Tuesday, 15 July 2014, 05:00 PM CST

    The server is loading fine now.

  • Date - 07/15/2014 02:15
  • Last Updated - 07/15/2014 05:01
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - echo
  • Updated on Monday 14 July 2014 14:22 PM
    We are swicthing server to normal CloudLinux kernel. We will keep you updated here.

    Updated on Monday 14 July 2014 14:46 PM
    This has been completed and server is online with new kernel.

  • Date - 07/14/2014 14:22
  • Last Updated - 07/14/2014 14:47
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - texans
  • Thursday, 10 July 2014, 23:16 PM CST 

    This is to be informed you that, the server Texans being migrated to a new brand server. Now "/home" directory syncing is going on. We will keep you more details here.
    We appreciate your patience regarding this.

    Sunday, 13 July 2014, 06:30:17 CST

    The services are stopped on the server for the final sync before the IP swicth.

  • Date - 07/10/2014 23:16 - 07/15/2014 18:51
  • Last Updated - 07/13/2014 07:31
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - S7R9
  • Sunday, 13 July 2014, 01:05 PM CST

    This is to inform you that we have found some file system errors on the server and we are working on it. We ill update you soon here.

    Sunday, 13 July 2014, 03:22  PM CST

    The server is up and running fine. 


  • Date - 07/13/2014 01:05
  • Last Updated - 07/13/2014 03:23
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - charlie
  • Friday, 11 July 2014, 02:42 AM CST 

    Please be informed you that, we are performing a maintenance task on Charlie server. We will update you once it completed.

    Friday, 11 July 2014, 03:37 AM CST 

    This has been fine. 

  • Date - 07/11/2014 02:42
  • Last Updated - 07/11/2014 03:37
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Thursday | 03 July 2014 | 14:22 PM CST

    We are moving the server to a new server. We will update you here.

    Thursday | 03 July 2014 | 17:31 PM CST

    We have completed 80% of migration. We will keep you updated here. 

    Sunday | 06 July 2014 | 04:04 AM CST

    This is to be informed you that, we have completed 95% of migration. We will keep you more updated here. 

    Wednesday | 09 July 2014 | 04:22 AM CST

    Please be informed you that, we have almost completed the migration. There are few more accounts in server to complete the migration. We will keep you update here once it completed. 

  • Date - 07/03/2014 14:23 - 07/15/2014 18:51
  • Last Updated - 07/09/2014 04:24
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • Monday, 07 July 2014, 03:20 PM CST

    While checking we could see that the server is unresposive. Inorder to resolve the issue we are rebooting the server. We will update you here.

    Monday, 07 July 2014, 03:25  PM CST

    The server is up now. 

  • Date - 07/07/2014 03:20
  • Last Updated - 07/07/2014 03:27
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - charlie
  • Sunday | 06 July 2014 | 00:44 AM CST

    This is to inform you that we have found some fs errors on /var and  need to perform fsck on the server. All services will be down for some time. We will update you here.

    Sunday | 06 July 2014 | 01:12 AM  CST

    The fsck has completed and the server is working fine now. 
     
     

  • Date - 07/06/2014 00:44
  • Last Updated - 07/06/2014 01:13
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - S8A7
  • Friday | 04 July 2014 | 23:53 PM CST


    This is to inform you that, we have found some fs error in the server. We are doing filesystem check in it. Services will be down for some time. We will update you here.

    Saturday | 05 July 2014 | 01:16 AM CST

    The issue has been fixed. All services are working fine now. 
     
     

  • Date - 07/04/2014 23:53
  • Last Updated - 07/05/2014 01:21
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • Friday, 04 July 2014, 02:38 PM CST
    This is to inform you that, we are performing fsck on /usr on the server. All services will be down for some time. Our senior admins are working on it. We will update you here. 

    Friday, 04 July 2014, 13:35 PM CST
    This has been completed and server is online now.


  • Date - 07/04/2014 02:38
  • Last Updated - 07/04/2014 13:37
Server issues (Resolved)
  • Priority - Critical
  • Affecting Server - charlie
  • Thurssday | 03 July 2014 | 09:43 AM CST
    We are experiencing some issues with this server and we will update you once its fixed

  • Date - 07/03/2014 09:43
  • Last Updated - 07/04/2014 13:36
Host name Change (Resolved)
  • Priority - Critical
  • Affecting Server - panthers
  • Thursday | 03 July 2014 | 02:56 AM CST
     
    This is to inform you that we have changed the hostname of the server s3k9 to panthers.unisonplatform.com and migrated all accounts to a better one. 

  • Date - 07/03/2014 02:56
  • Last Updated - 07/04/2014 13:35
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • Wednesday | 02 July 2014 | 22:35 PM CST


    This is to inform you that, the server  will be taken down for maintenance. Our senior admins are working on this. We will update you here.

  • Date - 07/02/2014 22:35
  • Last Updated - 07/04/2014 13:35
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • Tuesday | 01 July 2014 | 12:01 PM

    We are experiencing some issues with green server and we are working on it. We will get back to you soon
    Wednesday | 02 July 2014 | 14:16 PM
    We are rebooting the server for maintenanace purpose.
    Wednesday | 02 July 2014 | 14:34 PM
    Server is back online now.

  • Date - 07/01/2014 12:01 - 07/02/2014 16:40
  • Last Updated - 07/02/2014 14:35
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • Monday, 30 June 2014, 00:24 AM CST 

    This is to be informed you that, we are going to enabling disk quota in server. Server will be down for some time. We will update you once it fixed.

    Monday, 30 June 2014, 02:24 AM CST

    Everything is normal.

  • Date - 06/30/2014 00:24 - 07/02/2014 13:41
  • Last Updated - 07/02/2014 13:40
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Tuesday | 01 July 2014 | 21:34 PM CST

    The server is facing slight issues and we are checking this at the moment. We will be posting update here

  • Date - 07/01/2014 21:34 - 07/02/2014 13:42
  • Last Updated - 07/01/2014 21:36
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Tuesday | 01 July 2014 | 11:06 AM

    We are experiencing some issues with victor server and we are working on it. We will get back to you soon

  • Date - 07/01/2014 11:06 - 07/01/2014 21:34
  • Last Updated - 07/01/2014 11:08
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - zulu
  • Thursday | 26 June 2014 | 14:31 PM CST
    We are experiencing some issues with zulu server and we are working on it. We will get back to you soon

     
    Friday | 27 June 2014 | 22:13 PM

    We found memory issue on the server and will keep you updated.
    It has been resolved

  • Date - 06/26/2014 14:31
  • Last Updated - 07/01/2014 09:44
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - juliet
  • Saturday | 28 June 2014 | 18:12PM CST
     
    We are experiecing some resource usage error on server and our L3 team is wokring on it now. We will keep you updated through this network thread.
    This has been resolved
     

  • Date - 06/28/2014 00:53
  • Last Updated - 07/01/2014 09:44
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - S7R9
  • Saturday | 28 June 2014 | 01:05 AM CST

    We are performing fsck on the server. Services will be down for some time.Our senior admins are working on it. We will update you soon here.
    Server is online

  • Date - 06/28/2014 01:05
  • Last Updated - 07/01/2014 09:44
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Monday | 30 June 2014 | 23:39 PM CST

    This is to inform you that we rebooting the server to switch to hybrid kernel. Also need an fsck for /home partition. All services will be down for some time.  Our senior admins are working on it and will update you soon here. 
     
     
    The server is up with new kernal.

  • Date - 06/30/2014 23:39
  • Last Updated - 07/01/2014 09:35
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • Updated on Monday, 30 June 2014, 07:39:46


    The server is having issues and our senior admins are working on it.

    Updated on Monday, 30 June 2014, 07:55:46

    The server was rebooted and the serveices are up now.

  • Date - 06/30/2014 08:39 - 07/01/2014 09:33
  • Last Updated - 06/30/2014 09:22
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Monday, 30 June 2014, 00:39 AM CST 

    This is to be informed you that, we are going to stop all services in server to perform fsck on "/var". We will update you more details soon.

    Monday, 30 June 2014, 01:18 AM CST 

    This has been completed and all services are fine in server. Please have check from your end. 

  • Date - 06/30/2014 00:39
  • Last Updated - 06/30/2014 01:19
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • Friday | 27 June 2014 | 07:02 AM CST

    Server is facing some issues at the moment. We are checking this and will be posting updates here

    Sunday, 29 June 2014, 23:34 PM CST 

    The issue has been solved. 

  • Date - 06/27/2014 07:02
  • Last Updated - 06/29/2014 23:41
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Colts
  • Sunday | 29 June 2014 | 15:43 PM
    We are experiecing issue with mysql service on this server and we are working on it. We will get back to you soon
    Sunday | 29 June 2014 | 17:39 PM
    Mysql is back online now.

  • Date - 06/29/2014 15:43 - 06/29/2014 17:40
  • Last Updated - 06/29/2014 17:40
Server Maintenance (Resolved)
  • Priority - Medium
  • Affecting Server - saints
  • Friday | 27 June 2014 | 07:07 AM CST
    We are going to take down the server for memory test. We shall get back to you once its online

    Friday | 27 June 2014 | 08:26 AM CST
    This has been completed now and server is online

  • Date - 06/27/2014 06:56
  • Last Updated - 06/27/2014 08:29
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • Thursday | 26 June 2014 | 03:36 AM CST 
    This is to be informed you that, we are going to rebooting the server for some maintanence.


  • Date - 06/26/2014 03:36
  • Last Updated - 06/27/2014 06:56
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • Tuesday, 24 June 2014, 23:04 PM CST 

    Please be informed you that, the server is having some files system errors and we have taken down the server for a maintenance . We will update you once its complete.

  • Date - 06/24/2014 23:04
  • Last Updated - 06/25/2014 22:35
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • Tuesday | 24 June 2014 | 19:53 PM CST
    We have rebooted server, and currently maintenance is going on.We will post the updates here.

    Tuesday, 24 June 2014, 23:10 PM CST 
    This should be fine now.

    Wednesday, 25 June 2014, 01:02 AM CST 
    This is to be informed you that, we are facing some network issues in server. We are going on rebooting the server.

    Wednesday, 25 June 2014, 13:22 PM CST
    We had to stop all the services as we are experiencing some issues with the server. We shall get back to you soon

    Wednesday | 25 June 2014 | 22:14 PM CST 
    This is to be informed you that, all services are fine in server. Please have check from your end. 

  • Date - 06/24/2014 19:53
  • Last Updated - 06/25/2014 22:15
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • Tuesday | 24 June 2014 | 19:48 PM CST

    Server is facing some issues at the moment. We are checking this and will be posting updates here

  • Date - 06/24/2014 19:48 - 06/27/2014 06:54
  • Last Updated - 06/24/2014 19:49
Server Issue (Resolved)
  • Priority - Medium
  • Affecting Server - lima
  • Tuesday  24 June 2014  15:34 PM CST
    Server is having some files system errors and we have taken down the server for a file system check. We will update you once its completed

    Tuesday  24 June 2014  16:35 PM CST
    This has been completed

  • Date - 06/24/2014 15:34
  • Last Updated - 06/24/2014 17:22
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - panthers
  • Monday | 23 June 2014 | 22:37 PM CST
     
     We are performing fsck on the server.Services will be down for some time. Our senior admins are working on this. We will update you here.

    Tuesday | 24 June 2014 | 00:51 AM CST

    The server is up and running fine.
     
     

  • Date - 06/23/2014 22:37
  • Last Updated - 06/24/2014 00:52
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Wednesday  18 June 2014  12:37 PM CST
    We are facing some issues with server and our senior admins are checking this. We will keep you updated here.

    Wednesday 18 June 2014 13:47 PM CST
    Services are up on the server butfacing some I/O wait issues on the server. We are still checking the issue.

    Thursday 19 June 2014 00:30 AM CST
    This is to inform you that, we are taking down services in november, to check high i/o wait. We will update you soon. 


    Thursday 19 June 2014 11:15 AM CST
    As the issue still persists, we are going to migrate all accounts to a brand new server. We shall get back to once we start the process

    Thursday 19 June 2014 19:59 PM CST
    We have started restoring accounts from r1soft to a new server. We will keep you posted here.

    Friday 20 June 2014 11:19 PM CST
    We have comepleted restorationa and performing a final rsync of the /home directory right now. We shall keep you updated

    Friday 20 June 2014 16:37 PM CST
    We are stopping services to speedup the final sync to new server. Server will be switched to new hardware after the sync.

    Friday | 20 June 2014 | 23:42 PM CST 
    This is to be informed you that, sync has been completed. All service are up now. Please have check from your end.

    Saturday | 21 June 2014 | 06:58 AM
    We are facing some issue with kernal in new server and our senior admins are working on this. So currently sites are loading from old server. Once fixed we will switch to new server. Thankyou for understanding us.

    Sunday, 22 June 2014, 01:11AM CST 
    This is to be informed you that, we have again bare metal restored on the server. It's just completed. Trying to up the new server. Your patience is much appreciated.

    Monday 23 June 2014 12:49 PM
    Final sync is going on the server. We will keep you posted here. Thank you for your patience.

    Monday 23 June 2014 14:36 PM
    Final rsync of mysql databases is going on the server and mysql will in maintenance mode during this process. We will keep you updated here.

    Monday 23 June 2014 16:21 PM
    Mysql sync has been completed on the server and services are started. Please open a support ticket, if you face any further issues.

  • Date - 06/18/2014 12:38 - 06/27/2014 07:01
  • Last Updated - 06/23/2014 16:28
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • Monday | 23 June 2014 | 02:07 AM CST

    This is to inform you that data center has taken the server  offline for maintenance. We will update you soon.  


    Monday | 23 June 2014 | 02:32 AM CST

    The server is up and is working fine.
     
     

  • Date - 06/23/2014 02:07
  • Last Updated - 06/23/2014 02:33
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Sunday, 22 June 2014, 03:26 AM CST

    This is to inform you that we are performing fsck on /var partition the server. The server will be down for some time. We will give upf\dates here.

    Sunday, 22 June 2014, 04:19 AM CST

    The server is working fine now.

  • Date - 06/22/2014 03:26
  • Last Updated - 06/22/2014 04:23
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - tango
  • Sunday, 22 June 2014, 00:51 CST

    This is to inform you that we are stopping services on tango for performing fsck on /usr. Our senior admins are working on this. We will update you here. 

  • Date - 06/22/2014 00:51 - 06/27/2014 06:54
  • Last Updated - 06/22/2014 00:54
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • Saturday, 21 June 2014, 23:02 CST

    This is to inform you that we are stopping services on  server for performing fsck on/usr. All services will be down for some times. Ouer senior admins are working on it. We will update you here.

    Sunday | 22 June 2014 | 00:15 AM  CST

    The server is up now. All services are back online. 

  • Date - 06/21/2014 23:02
  • Last Updated - 06/22/2014 00:18
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Friday, 20 June 2014, 03:25 CST 

    This is to be informed you that, we are going to stop all services in server Lima for performing fsck. We will update you once it completed. 

  • Date - 06/20/2014 03:25 - 06/24/2014 11:26
  • Last Updated - 06/20/2014 03:27
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - SR27
  • Friday, 20 June 2014, 00:41 AM CST

    This is to be informed you that, we are stopping all services in server sr27 for performing fsck on "/var". We will update you once it completed.
    We really apologize for any inconvenience caused.

    Friday, 20 June 2014, 01:23 AM CST 

    This has been completed. Server is up now. 

  • Date - 06/20/2014 00:41
  • Last Updated - 06/20/2014 01:24
Raid Rebuild (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • Friday, 20 June 2014, 00:44 AM CST 

    This is to be informed you that, we are going to rebooting the server Gladiator to start RAID rebuild. We will update you more details here.

    Friday, 20 June 2014, 00:53 AM CST 

    This has been fine. 

  • Date - 06/20/2014 00:44
  • Last Updated - 06/20/2014 00:55
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Bears (LAX)
  • Thursday | 19 June 2014 | 00:37 AM CST 

    We are taking down the server for enabling quota check. We will update you soon here. Please be patient. 

    Thursday | 19 June 2014 | 01:09 AM CST
     
    The process has completed and the server is up now. 
     
     
     

  • Date - 06/19/2014 00:37
  • Last Updated - 06/19/2014 01:10
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Wednesday, 18 June 2014, 02:09 AM CST 
    This is to be informed you that, we are stopping all services in server November for ext3 to ext4 conversion. We shall update you once it completed. Please be patience.

    Wednesday, 18 June 2014, 06:04 AM CST
    The process has been completed and server is online now


  • Date - 06/18/2014 02:09
  • Last Updated - 06/18/2014 12:38
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Wednesday, 18 June 2014, 00:38 AM CST

    This is to be informed you that, we are performing fsck on server. So all service will down for some times. We will shall get back you once it completed.

    Wednesday, 18 June 2014, 03:06 AM CST 

    This has been fixed, 

  • Date - 06/18/2014 00:38
  • Last Updated - 06/18/2014 03:06
Server Rebooting (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • Tuesday, 17 June 2014, 23:45 CST 

    This is to be informed you that, we are stopping all services in server for fsck. We shall update you more details soon.

    Wednesday, 18 June 2014, 00:25 CST 

    This has been completed and all service are fine in server. 

  • Date - 06/17/2014 23:45
  • Last Updated - 06/18/2014 00:26
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Tuesday | 17 June 2014 | 08:23 PM CST

    We have recheduled the fsck to off peak hours. We shall get back to you once we finish the process. Thank you for your patience

    Wednesday, 18 June 2014, 00:24 AM CST 

    This has been completed and all services are fine in server. 

  • Date - 06/17/2014 08:23
  • Last Updated - 06/18/2014 00:25
Server Rebooting (Resolved)
  • Priority - Critical
  • Affecting Server - texans
  • Saturday | 14 June 2014 | 01:11 AM CST

    This is to inform you that we are performing fsck on /home and / partitions on  the server. We will update you soon. Your patience is much appreciated. 

    Monday | 16 June 2014 | 01:00 AM CST

    We are performing fsck on /tmp on the server. The services will be down for some time. Our senior admins are working on this. We will update you soon. 

     
     
     
     

  • Date - 06/14/2014 01:11
  • Last Updated - 06/17/2014 13:51
Raid Rebuild (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Sunday, 15 June 2014, 07:38:04 CST

    The drive P3 has been replaced on the server due to issues and the RAID rebuild is in progress.

    We have stopped services to make rebuild fast.

    Sunday, 15 June 2014, 14:58:24 CST


    Raid rebuild is still in progress. We shall keep you updated

    Sunday, 15 June 2014, 16:38:22 CST

    This has been completed now

  • Date - 06/15/2014 08:38
  • Last Updated - 06/17/2014 13:50
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • Saturday | 14 June 2014 | 04:19 AM CST

    This is to inform you that we are stopping services on the server green  for speeding up rebuilding process. Our senior admins are working on this. We will update you soon here. 

  • Date - 06/14/2014 04:19
  • Last Updated - 06/17/2014 13:50
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - papa

  • Thursday, June 5, 2014 at 7:28:48 AM CST

    We apologize for the inconvenience caused. The server issue is being checked by our senior admin. We shall keep posting updates here.

    Thursday, June 5, 2014 at 9:55:49 AM CST

    The server has been rebooted and file system chheck is being done on /home partition.

    Thursday, June 5, 2014 at 6:04 PM CST

    The server will be taken offline to generate backups and to restore onto a new server.  After the recent RAID rebuild the server has taken a turn for the worse and must be replaced.  We apologize and will do everything in our power to get all sites back online as soon as possible.  

    Friday, 06 June 2014, 03:22 CST 

    This is to be informed you that, we have started the all services in server papa. But we can't complete the restoring process.  We will do the restoration in coming days. We will update you more details here.

    Friday, 06 June 2014, 04:40 CST 

    Please be informed you that, we have restarted the bare-metal restore to new papa server. We will keep you update here once it completed. 

    Sunday, 08 June 2014, 05:14 CST

    This is to be informed you that, we have stopped the MYSQL service in server papa for final sync of databases. We will keep you update here once it completed. Please be patience. 


    Sunday, 08 June 2014 at 11:54:16 AM CST

    The progress is very slow and 85% of the db has been synced.  For the time being, it has been stopped and mysql service restarted. The final sync will resume tonight.

    Sunday, 08 June 2014, 22:44 CST 

    This is to be informed you that, we have stopped the MYSQL service again in server papa for final sync of databases. We will keep you update here once it completed. Please be patience. 

    Monday, 09 June 2014, 02:44 CST 

    This is to be informed you that, we have completed the database sync in papa. Now we are going to switch the IPs. This will cause a small down time in server. We will update you once it completed. 

    Wednesday, 11 June 2014, 14:57 PM

    We are facing some issues with server and our senior admin are checking this. We will keep you posted here.


    Friday, 13 June 2014, 5.10 AM CST

    We are attempting to perform the IP switch now. We shall get back to you soon


    Friday, 13 June 2014, 6.06 AM CST

    IP switch has been completed. We are doing a final database sync before starting mysql in new server. We shall keep you updated

    Friday, 13 June 2014, 6.06 AM CST

    Database sync has been completed and all services is online now. Please check and open a ticket if you have any issues with any domains



  • Date - 06/05/2014 08:27
  • Last Updated - 06/17/2014 13:45
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Monday | 16 June 2014 | 23:55 PM CST

    We are performing fsck on november. The services will be down for some times. Our senior admins are working on it. Please be patient. 


  • Date - 06/16/2014 23:55
  • Last Updated - 06/17/2014 08:23
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - S7R9
  • Updated on Monday 16 June 2014 14:11 PM
    Server / partion become read-only and our senior admins are working on this. Please wait for further updates.

    Updated on Monday 16 June 2014 20:02 PM
    Issue has been fixed now. Please open a support ticket, if you need any further assistance.

  • Date - 06/16/2014 14:11
  • Last Updated - 06/16/2014 20:03
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - SM4B
  • Monday | 16 June 2014 | 03:15 AM CST
     
    This is to inform you that  we performing fsck on "/usr partition on the server. Services will be down. Our senior admins are working on this. We will update you here.

    Monday | 16 June 2014 | 03:52  AM CST

    The fsck has completed. Server is now up and working fine. 

  • Date - 06/16/2014 03:15
  • Last Updated - 06/16/2014 03:54
Raid Rebuild (Resolved)
  • Priority - High
  • Affecting Server - panthers
  • Friday | 13 June 2014 | 07:11 AM CST
    We have stopped all services in the server for raid rebuild. We shall keep you updated

    Friday | 13 June 2014 | 08:35 AM CST
    We have started all the services for now and raid rebuild is still in progress. We shall get back to you

    Saturday, 14 June 2014, 23:24 PM CST 

    This is to be informed you that, we are performing fsck on /tmp of s3k9. So that, the services will be down. We shall get back you once it completed.

    Sunday, 15 June 2014, 00:39 AM CST 

    This has been completed and server is fine now. 

  • Date - 06/13/2014 07:11
  • Last Updated - 06/15/2014 00:40
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - charlie
  • Saturday | 14 June 2014 | 02:39 AM CST


    We are performing fsck on "/" partition on the server. The server will be down for sometime. Our senior admins are working on this. We will update you soon. 

    Saturday | 14 June 2014 | 03:06 AM CST
     
    The server is up after fsck. The server is loading fine now. 
     

  • Date - 06/14/2014 02:39
  • Last Updated - 06/14/2014 03:08
RAID rebuild (Resolved)
  • Priority - Critical
  • Affecting Server - panthers
  • Wednesday | 11 June 2014 | 05:23 AM CST
    This is to be informed you that, We are in the process of RAID rebuild in server. We will update you once it completed. Please be patience. 
    We really apologize for the inconvenience caused.

    Wednesday | 11 June 2014 | 08:20 AM CST
    We are going to stop all services on the server to spead up the rebuilding.

    Thursday | 12 June 2014 | 06:55 AM
    We are about to complete the rebuilding. We will keep you updated here

  • Date - 06/11/2014 06:15 - 06/11/2014 12:34
  • Last Updated - 06/13/2014 07:11
Server Rebooting (Resolved)
  • Priority - Critical
  • Affecting Server - texans
  • Friday, 13 June 2014, 02:04 CST

    We are rebooting the server for running fsck  in /var.  For the time being all services will be down. We will keep update more details here. Thank you for your understanding.

    Friday, 13 June 2014, 02:42 CST

    The task completed. The server is loading fine now.

  • Date - 06/13/2014 02:04
  • Last Updated - 06/13/2014 02:44
Server Rebooting (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • Friday, 13 June 2014, 01:01 CST

    We are rebooting the server for running fsck  in /usr.  For the time being all services will be down. We will keep update more details here. Thank you for your understanding.

    Friday, 13 June 2014, 01:50 CST

    The server  is up now. Fsck has completed. 

  • Date - 06/13/2014 01:01
  • Last Updated - 06/13/2014 01:54
Server Rebooting (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Friday, 13 June 2014, 01:01 CST

    We are rebooting the server for running fsck  in /usr.  For the time being all services will be down. We will keep update more details here. Thank you for your understanding.

    Friday, 13 June 2014, 01:50 CST

    The server  is up now. Fsck has completed

  • Date - 06/13/2014 01:08
  • Last Updated - 06/13/2014 01:54
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - SM4B
  • Tuesday | 10 June 2014 | 13:16 PM CST

    Server is facing some issues and we are checking this at the moment. We will post updates here

    Tuesday | 10 June 2014 | 13:20 PM CST

    We are rebooting the server now

  • Date - 06/10/2014 13:16
  • Last Updated - 06/11/2014 19:33
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - tango
  • Tuesday | 10 June 2014 | 06:33 AM
    Currently server is experiencing some issues and we are investigating this. We will post further updates about this issue here.

    Tuesday | 10 June 2014 | 08:13 AM
    We have found file system error on /var partition and now we are performing a file system check on this partition.

    Tuesday | 10 June 2014 | 08:39 AM
    We have completed the filesystem check and server is back online now.

  • Date - 06/10/2014 06:33
  • Last Updated - 06/11/2014 12:35
Server Rebooting (Resolved)
  • Priority - Critical
  • Affecting Server - panthers
  • Tuesday, 10 June 2014, 02:01 CST 

    This is to be informed you that, we are rebooting server S3K9 for fsck. Our senior admins are working on this issue. We will update here once it completed.

    Tuesday, June 10, 2014 at 5:36:10 AM CST

    The server is back up and the services ar all fne now.

  • Date - 06/10/2014 02:01 - 06/10/2014 06:38
  • Last Updated - 06/10/2014 06:37
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - bengals (LAX)
  • Saturday | 07 June 2014 | 07:05 AM

    Server is facing some issues and our senior admins are working on it. We will update you more details here.


    Saturday | 07 June 2014 | 08:14 AM

    We are facing some ddos issues and have temporarily stopped the server for further investigation. We will keep you update here.

  • Date - 06/07/2014 07:06 - 06/07/2014 12:53
  • Last Updated - 06/07/2014 08:16
Servcer Issue (Resolved)
  • Priority - Critical
  • Affecting Server - browns
  • Saturday | 07 June 2014 | 07:18 AM

    Server is facing some issues and we are working on it. We will update you more details here.

  • Date - 06/07/2014 07:18 - 06/07/2014 11:35
  • Last Updated - 06/07/2014 07:20
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - bills (EU)
  • Friday | 06 June 2014 | 06:55 AM

    Server is facing some issues and we are checking this right now. We will update you more details here.

  • Date - 06/06/2014 06:55 - 06/07/2014 07:17
  • Last Updated - 06/06/2014 06:56
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Thursday | 05 June 2014 | 05:00 AM CST 

    This is to be informed you that, the server currently faing some network issue. We are working on this. We will fix this issue as soon as possible. 

  • Date - 06/05/2014 05:00 - 06/07/2014 07:18
  • Last Updated - 06/05/2014 05:03
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • Thursday | 05 June 2014 | 00:46 AM CST 

    This is to be informed you that, we are going to stop MYSQL service on server Saints for  "/var" partition sync. We appreciated your patience regarding this.  We will update you once it fixed.

    Thursday | 05 June 2014 | 01:21 AM CST 

    We are rebooting the the server. We will update you more details soon

    Thursday | 05 June 2014 | 03:55 AM CST 

    This has been fixed. Please have check 

  • Date - 06/05/2014 00:46
  • Last Updated - 06/05/2014 03:56
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Thursday | 05 June 2014 | 03:21 AM CST 

    We are rebooting server victor for fsck in /var partition now. We will keep you update hear once it completed.

    Thursday | 05 June 2014 | 03:54 AM CST 

    This has been fine. 

  • Date - 06/05/2014 03:21
  • Last Updated - 06/05/2014 03:55
Midnight tonight emergency raid rebuild (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • Tonight at midnight CDT we will be taking the server PAPA offline for up to 8 hours for an emergency raid rebuild.  We attempted to rebuild the raid while the server was online, but due to the demands of the server that was not possible.

    Wednesday, 04 June 2014, 00:31 CST

    This is to be informed you that, we are going to stop all services on the server papa to complete the RAID rebuild in server. We will update you once it completed. Please be patience. 
    We really apologize for the inconvenience caused.

    Wednesday, 04 June 2014, 04:56 CST 

    This has been fine now.


    Wednesday, June 4, 2014 at 11:14:29 AM CST

    The server is being checked by our senior admins. We shall keep posting updates.

     

  • Date - 06/03/2014 22:59 - 06/05/2014 08:27
  • Last Updated - 06/04/2014 12:15
RAID rebuild (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Wednesday, 04 June 2014, 04:54 CST 

    This is to be informed you that, we are going to stop all services on the server november to complete the RAID rebuild in server. We will update you once it completed. Please be patience. 
    We really apologize for the inconvenience caused.


    Wednesday, June 4, 2014 at 11:12:34 AM CST

    The RAID rebuild has been completed. The server is perfectly fine now.

  • Date - 06/04/2014 04:54 - 06/05/2014 18:50
  • Last Updated - 06/04/2014 12:13
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • Wednesday | 04 June 2014 | 10:55 AM

    Currently server is experiencing some issue and we are investigating on this. We will post the update here.

  • Date - 06/04/2014 10:55 - 06/07/2014 07:18
  • Last Updated - 06/04/2014 11:00
Asian Nameservers (Resolved)
  • Priority - Critical
  • Affecting Other - Asian servers
  • Updated on Sunday, May 25, 2014 at 6:45:23 AM CST
    Both the nameservers are experiencing issues and our senior admins are working on it. We shall keep posting updates here.
    Old nameserver IPs are online now.


    Updated on Monday, May 26, 2014 at 20:55:23 PM CST
    We are going to switch the default asian nameservers to the new IPs soon and the old ones will be taken offline too.

    If you are using custom nameservers (ex. ns1.yourdomain) you will need to update the IP address on your 1st and 2nd nameserver.   

    NS1.yourdomain points to 174.127.88.195   (new IP) 
    NS2.yourdomain points to  162.219.251.2  (new IP)

  • Date - 05/25/2014 07:42
  • Last Updated - 06/04/2014 05:32
Raid Rebuild (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • Updated on Monday, June 2, 2014 at 10:13:41 AM CST


    There is RAID rebuild going on the server which is causing the issues. Once RAID rebuild is completed, the server will be fine.

  • Date - 06/02/2014 11:12
  • Last Updated - 06/04/2014 04:59
Server Issue - /var Read only (Resolved)
  • Priority - Critical
  • Affecting Server - texans
  • Wednesday, 04 June 2014, 00:58 CST 

    Please be informed you that, /var becomes read only in server Texans. We are running fsck to fix this issue. For the time being all services will be down. We will keep update more details hear. 
    Thank you for your understanding.

    Wednesday, 04 June 2014, 04:25 CST

    This has been fine. 

  • Date - 06/04/2014 00:58
  • Last Updated - 06/04/2014 04:25
Raid Rebuild (Resolved)
  • Priority - High
  • Affecting Server - november
  • Tuesday | 03 June 2014 | 06:43 AM

    There is RAID rebuild going on the server which is causing the issues. Once RAID rebuild is completed, the server will be fine.

    Tuesday | 03 June 2014 | 16:15 AM

    Raid rebuild has been completed now.

  • Date - 06/03/2014 06:42
  • Last Updated - 06/03/2014 16:19
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - giants
  • Tuesday | 03 June 2014 | 10:36 AM

    Currently server is experiencing some issue and we are investigating on this. We will post the update here.

  • Date - 06/03/2014 10:36 - 06/07/2014 07:18
  • Last Updated - 06/03/2014 10:43
Nameserver Issues (Resolved)
  • Priority - Critical
  • Affecting Other - UK servers
  • Updated on  Monday, June 2, 2014 at 8:00:31 AM CST


    Both the nameservers are not responding and we have contacted DC regarding this. We shall update here once they get back to us.

  • Date - 06/02/2014 08:59 - 06/03/2014 06:40
  • Last Updated - 06/02/2014 09:02
Raid Rebuild (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Updated on Sunday, June 1, 2014 at 8:37:38 AM CST

    The RAID rebuild is in progress. We shall keep updating the progress here.


    Updated on Sunday, | 01 June 2014 | 14:42 PM

    We have to stop all the services in November to complete the RAID rebuild, We will keep you updated here.


    Updated on Sunday, 01 June 2014, 21:57 PM CST 

    This is to be informed you that, RAID rebuild is completed and all services are up in server. Please have check from your end. 
    We are really appreciate your patience and co-operation with us.

  • Date - 06/01/2014 09:34
  • Last Updated - 06/01/2014 22:01
Innodb Issue (Resolved)
  • Priority - Critical
  • Affecting Server - cardinals

  • Tuesday | 27 May 2014 | 16:39 PM CST
    We have disabled innodb on cardinals server temporarily as it was crashing continuously. We will get back to you once its resolved.

  • Date - 05/27/2014 16:39
  • Last Updated - 05/31/2014 12:25
DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - bengals (LAX)
  • Wednesday, 28 May 2014, 01:06 CST  

    Please be informed you that, there was a DDOS attack on server. So we are forced to place DDOS mitigation device. Also we have notified this to DC techs to remove it. They are working on this issue. We will keep you updated. Thank you for your understanding.

  • Date - 05/28/2014 01:06
  • Last Updated - 05/31/2014 12:23
Rack 49 Issue (Resolved)
  • Priority - Critical
  • Updated on Wednesday | 28 May 2014 | 17:16 PM
    We are experiencing some issues with one of server rack and our senior admins are working on it. We will keep you updated here.

  • Date - 05/28/2014 17:16
  • Last Updated - 05/31/2014 12:23
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • Friday | 30 May 2014 | 13:56 PM
    Server is facing some issues and we are checking this right now. We will update you more details here

  • Date - 05/30/2014 13:56 - 06/03/2014 06:40
  • Last Updated - 05/30/2014 13:57
Scheduled Maintenance 5/29 and 06/03 (Resolved)
  • Priority - Critical
  • Affecting Server - cloud1


  • -----------------------------------------------------------------
    MAINTENANCE ON 05/29/14 AT 8:00PM-10:00PM Pacific Time
    Affecting hypervisor 2
    ----------------------------------------------------------------- 
    ----------------------------------------------- 
    MAINTENANCE ON 06/03/14 AT 8:00PM-10:00PM Pacific Time 
    Affecting hypervisor 1,3,4
    ----------------------------------------------- 


    We will be performing maintenance on our Phoenix cloud during the above service windows.  You may experience momentary service loss, but it is expected to be minimal.  


  • Date - 05/28/2014 20:00 - 06/19/2014 10:59
  • Last Updated - 05/28/2014 22:56
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • Tuesday | 27 May 2014 | 06:08 AM CST
     
    Server is facing some issues and we are checking this right now. We will update you the details here.

    Wednesday, 28 May 2014, 02:32 AM CST

    This has been fixed. 

  • Date - 05/27/2014 06:08
  • Last Updated - 05/28/2014 02:33
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - jaguars
  • We are experiencing some issues with server and our admins are working on it. We shall get back to you soon


    Tuesday | 27 May 2014 | 21:12 PM
    This has been resolved now.


  • Date - 05/27/2014 15:10
  • Last Updated - 05/27/2014 21:14
Rack Issue (Resolved)
  • Priority - Critical
  • Updated on Tuesday, May 27, 2014 at 12:37:23 PM CST
    We are experiencing some issues with one of rack and higher level admins are working on it. We will keep you updated

    Updated on Tuesday, May 27, 2014 at 14:15:42 PM CST
    The issue has been resolved now

  • Date - 05/27/2014 12:37
  • Last Updated - 05/27/2014 14:16
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • Updated on Tuesday, May 27, 2014 at 12:57:45 PM CST
    We are experiencing some issues with server and shall get back to you soon

  • Date - 05/27/2014 12:57 - 06/03/2014 06:40
  • Last Updated - 05/27/2014 13:00
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • Saturday | 24 May 2014 | 02:56 AM CST

    Server is facing some issues and we are checking this right now. We will update you more details here

     
     
     
     

  • Date - 05/24/2014 02:56
  • Last Updated - 05/27/2014 12:37
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Saturday | 24 May 2014 | 02:50 AM CST

    Server is facing some issues and we are checking this right now. We will update you more details here


    Saturday | 24 May 2014 | 09:28 AM CST
    This has been resolved now.
     

  • Date - 05/24/2014 02:50
  • Last Updated - 05/24/2014 09:29
Server Rebooting (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)
  • Thursday, 22 May 2014, 23:37 CST

    This is to be informed you that, we are rebooting server Falcons to enable missing iptable rules. We will fix this issue as soon as possible and will update you more details hear.
    Server is online

  • Date - 05/22/2014 23:37
  • Last Updated - 05/24/2014 08:26
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - R9WK
  • Friday | 23 May 2014 | 09:04 AM CST

    Server is facing some issues and we are investigating this at the moment. We will update you the details here.
    This should be fine now

  • Date - 05/23/2014 09:04
  • Last Updated - 05/24/2014 08:25
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - mike
  • Friday | 23 May 2014 | 11:11 AM CST

    Server is facing some issues and we are checking this right now. We will update you more details here
    This should be fine now

  • Date - 05/23/2014 11:11
  • Last Updated - 05/24/2014 08:25
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - kilo
  • Friday | 23 May 2014 | 13:07 PM CST

    Server is facing some issues and we are checking this right now. We will update you more details here
    This should be fine now

  • Date - 05/23/2014 13:07
  • Last Updated - 05/24/2014 08:24
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • Friday | 23 May 2014 | 12:58 PM
    The /var partition on the server became Read-only and we need to FSCK in order to fix this issue.
    We are rebooting the server to perform FSCK. We will keep you updated here.

    Friday | 23 May 2014 | 13:39 PM
    We have completed the filesystem check and server is back online now.

  • Date - 05/23/2014 12:58
  • Last Updated - 05/24/2014 08:24
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • Thursday | 22 May 2014 | 10:53 AM CST


    The server is facing some issues and is not accesible at the moment. We are checking this in detail and will be resolved shortly.
    We will update the details here

    Friday, May 23, 2014 at 8:23:28 AM CST

    The server is stable and perfectly fine.

  • Date - 05/22/2014 10:58
  • Last Updated - 05/23/2014 09:41
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • Wednesday | 21 May 2014 | 12:29 PM CST

    We are facing some issues with the server. We are checking this and will be posting updates here

  • Date - 05/21/2014 12:29 - 05/22/2014 06:46
  • Last Updated - 05/21/2014 12:30
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - tango
  • Tuesday | 20 May 2014 | 06:59 AM
    Server is facing some issues and we are checking this right now. We will update you the details here.

    Tuesday | 20 May 2014 | 15:39 PM
    Server should be fine now. Please open a support ticket, if you face any further issues.

  • Date - 05/20/2014 06:59
  • Last Updated - 05/20/2014 15:42
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - mike
  • Updated on Monday | 19 May 2014 | 19:15 PM
    Server is facing some issues and we are checking this right now. We will update you the details here.


  • Date - 05/19/2014 19:15 - 05/20/2014 19:59
  • Last Updated - 05/19/2014 19:16
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)
  • Sunday | 18 May 2014 | 15:49 PM CST

    Server is facing some issues and we are checking this right now. We will update you the details here

  • Date - 05/18/2014 15:43
  • Last Updated - 05/19/2014 19:13
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • Updated on Monday | 19 May 2014 | 18:01 PM

    Server is facing some issues and we are checking this right now. We will update you the details here.

  • Date - 05/19/2014 18:01 - 05/20/2014 19:59
  • Last Updated - 05/19/2014 18:02
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • Monday, 19 May 2014, 04:55 CST 

    Server is facing some issues and we are checking this right now. We will update you the details here.

  • Date - 05/19/2014 04:55
  • Last Updated - 05/19/2014 18:01
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • Monday, 19 May 2014, 00:10 CST  

    Please be informed you that, we have stopped MYSQL service in server for some maintenance. Our senior admins are working on this. We shall keep you updated here once it solved. Please be patience.

    Monday, 19 May 2014, 05:38 CST  

    The issue has been fixed. Please have check from your end. 

  • Date - 05/19/2014 00:10
  • Last Updated - 05/19/2014 05:39
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - alpha
  • Sunday | 18 May 2014 | 15:48 PM CST

    Server is facing some issues and we are checking this right now. We will update you the details here

  • Date - 05/18/2014 15:48 - 05/20/2014 19:59
  • Last Updated - 05/18/2014 15:49
Server Issues (Resolved)
  • Priority - Medium
  • Affecting Server - niners
  • Saturday | 17 May 2014 | 09:28 AM

    Server is facing some issues and we are checking this right now. We will update you the details here

  • Date - 05/17/2014 09:28
  • Last Updated - 05/18/2014 15:48
Kernel Upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • Wednesday | 14 May 2014 | 22:54 PM CST

    Please be informed you that, we had shut down the server for kernal upgradation. Now the server is up with new kernal.

  • Date - 05/14/2014 22:54
  • Last Updated - 05/16/2014 21:28
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - lions (LAX)
  • Friday | 16 May 2014 | 15:47 PM CST

    Server is facing some issues and we are checking this right now. We will update you the details here

    Friday | 16 May 2014 | 21:27 PM CST

    This has been resolved

  • Date - 05/16/2014 15:47
  • Last Updated - 05/16/2014 21:27
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • Wednesday | 14 May 2014 | 17:20 PM CST

    The server is facing some issues and we are checking this now. We will post updates here

    Thursday | 15 May 2014 | 14:07 PM CST

    This has been resolved

  • Date - 05/14/2014 17:20
  • Last Updated - 05/15/2014 14:08
Kernel Upgrade On - echo (Resolved)
  • Priority - Critical
  • Affecting Server - echo
  • Thursday | 15 May 2014 | 00:37 AM CST 

    Please be informed you that, we are going to shutting down the server for kernal upgradation. We will update you soon. 

    Thursday | 15 May 2014 | 01:01 AM CST 

    The server is up with new kernal. 

  • Date - 05/15/2014 00:37
  • Last Updated - 05/15/2014 14:06
Kernel Upgrade On - Cowboys (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • Thursday | 15 May 2014 | 01:02 AM CST 

    Please be informed you that, we are going to shutting down the server for kernal upgradation. We will update you soon. 

    Thursday | 15 May 2014 | 01:15 AM CST 

    Server is up with new kernal. 

  • Date - 05/15/2014 01:02
  • Last Updated - 05/15/2014 14:06
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Tuesday | 13 May 2014 | 11:51 AM
    The server is facing some issues at the moment. We are working on this and will be posting updates here.

    Wednesday | 14 May 2014 | 05:39 AM
    The server is online now. Please open a support ticket if the issue persist.

  • Date - 05/13/2014 11:51 - 05/14/2014 05:42
  • Last Updated - 05/14/2014 05:41
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • Tuesday | 13 May 2014 | 11:53 AM
    The server is facing some issues at the moment. We are working on this and will be posting updates here.

    Wednesday | 14 May 2014 | 05:39 AM
    The server is online now. Please open a support ticket if the issue persist.

  • Date - 05/13/2014 11:53 - 05/14/2014 05:42
  • Last Updated - 05/14/2014 05:41
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • Tuesday | 13 May 2014 | 11:54 AM
    The server is facing some issues at the moment. We are working on this and will be posting updates here.

    Wednesday | 14 May 2014 | 05:39 AM
    The server is online now. Please open a support ticket if the issue persist.

  • Date - 05/13/2014 11:54 - 05/14/2014 05:42
  • Last Updated - 05/14/2014 05:41
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • Tuesday | 13 May 2014 | 11:55 AM

    The server is facing some issues at the moment. We are working on this and will be posting updates here.

    Wednesday | 14 May 2014 | 05:39 AM
    The server is online now. Please open a support ticket if the issue persist.

  • Date - 05/13/2014 11:55 - 05/14/2014 05:41
  • Last Updated - 05/14/2014 05:41
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)
  • Monday | 12 May 2014 | 21:21 PM CST

    Server is facing some issues at the moment. We will update you with more details soon

    Wednesday, 14 May 2014, 04:14 CST

    The issue has been solved. Please have check from your end. 

  • Date - 05/12/2014 21:21
  • Last Updated - 05/14/2014 04:15
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - panthers
  • Monday | 12 May 2014 | 06:37 AM
    The server is facing some issues at the moment. We are working on this and will be posting updates here.
    This has been resolved

  • Date - 05/12/2014 06:37
  • Last Updated - 05/12/2014 21:24
Softaculous license issue (Resolved)
  • Priority - Critical
  • Affecting Other - Softaculous
  • Monday | 12 May 2014 | 08:27 AM
    We are facing Softaculous license issue with few servers and our higher level admins are working on that. We will fix this as soon as possible.
    Follow this thread for further updates.

    Monday | 12 May 2014 | 15:00 PM
    The issue has been fixed. Please open a ticket if you are still unable to access softaculous

  • Date - 05/12/2014 08:27
  • Last Updated - 05/12/2014 15:01
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - vz01.
  • Wednesday | 07 May 2014 | 16:14 PM CST
    The node is facing some issues at the moment. We have contacted DC to resolve the issue.
    We will be posting updates here
    Monday | 12 May 2014 | 06:26 AM
    The server is stable now. Please open a support ticket from your client area if you are still facing any issue with your acount.

  • Date - 05/07/2014 16:14 - 05/12/2014 06:29
  • Last Updated - 05/12/2014 06:29
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - giants
  • Thursday | 08 May 2014 | 15:48 PM CST
    The server is facing slight issues at the moment. We are checking this and will be posting updates shortly
    Monday | 12 May 2014 | 06:26 AM
    The server is stable now. Please open a support ticket from your client area if you are still facing any issue with your acount.

  • Date - 05/08/2014 15:48 - 05/12/2014 06:29
  • Last Updated - 05/12/2014 06:28
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • Friday  09 May 2014 | 08:21 AM CST
    The server is facing some issues and we are checking this. We will be posting updates here
    Updated on Monday | 12 May 2014 | 06:26 AM
    The server is stable now. Please open a support ticket from your client area if you are still facing any issue with your acount.

  • Date - 05/09/2014 08:20 - 05/12/2014 06:28
  • Last Updated - 05/12/2014 06:28
Server Issue (Resolved)
  • Priority - High
  • Affecting Server - cowboys
  • Updated on Thursday | 08 May 2014 | 10:22 AM
    Our senior admins are working on this issue. We will keep you updated here.
    Updated on Monday | 12 May 2014 | 06:26 AM
    The server is stable now. Please open a support ticket from your client area if you are still facing any issue with your acount.

  • Date - 05/08/2014 10:22 - 05/12/2014 06:28
  • Last Updated - 05/12/2014 06:27
Litespeed Issues (Resolved)
  • Priority - Critical
  • Affecting Other - Servers
  • Friday 9th May 2013 at 05:43am CST
    We are currently facing litespeed licence issue with some of our servers. Our senior admins are working on it, and we shall keep you posted here on this thread with updates.

    Monday | 12 May 2014 | 06:24 AM
    We have corrected the issue. Please open a support ticket from your client area, if the issue persist.

  • Date - 05/09/2014 05:34 - 05/12/2014 06:25
  • Last Updated - 05/12/2014 06:25
Server Iissue (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • Sunday | 11 May 2014 | 08:59 AM
    We are facing some issues with server and Our senior admins are wokring on it now.

    Sunday | 11 May 2014 | 08:59 AM
    We have rebooted the server and currently filesystem check is in progress. You will be further updated here.

    Sunday | 11 May 2014 | 11:28 AM
    The server is back online now.

  • Date - 05/11/2014 08:59 - 05/11/2014 11:29
  • Last Updated - 05/11/2014 11:29
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Monday | 05 May 2014 | 14:24 PM CST
    The server is facing some issues at the moment. We are working on this and will be posting updates here.

  • Date - 05/05/2014 14:24
  • Last Updated - 05/08/2014 10:24
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - mike
  • Monday | 05 May 2014 | 14:25 PM CST
    The server is facing some issues at the moment. We are working on this and will be posting updates here.

  • Date - 05/05/2014 14:25
  • Last Updated - 05/06/2014 09:45
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - hotel
  • Thursday | 01 May 2014 | 10:07 AM CST

    The server is facing some issues at the moment. We are working on this and will be posting updates here.

  • Date - 05/01/2014 10:07 - 05/01/2014 22:04
  • Last Updated - 05/01/2014 10:08
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Thursday | 01 May 2014 | 09:59 AM CST

    The server is facing some issues at the moment. We are working on this and will be posting updates here.

  • Date - 05/01/2014 09:59 - 05/01/2014 22:04
  • Last Updated - 05/01/2014 10:01
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - mike
  • Wednesday | 30 April 2014 | 12:48 PM CST

    We are facing some issues with the server. We are working on this and will be posting updates here

  • Date - 04/30/2014 12:48 - 05/01/2014 09:59
  • Last Updated - 04/30/2014 12:49
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • Wednesday | 30 April 2014 | 11:51 AM CST

    The server is facing some issues and we are checking this. We will be posting updates here

  • Date - 04/30/2014 11:51 - 05/01/2014 09:59
  • Last Updated - 04/30/2014 11:51
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • Monday | 28 April 2014 | 11:05 AM CST

    The server is facing some issues at the moment and we are checking this at the moment. We will post the details here

  • Date - 04/28/2014 11:05 - 05/01/2014 09:59
  • Last Updated - 04/28/2014 11:05
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • Sunday | 27 April 2014 | 09:56 AM

    The server is facing some issues at the moment and we are checking this at the moment. We will post the details here

  • Date - 04/27/2014 09:56 - 05/01/2014 09:59
  • Last Updated - 04/27/2014 09:57
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • Saturday | 26 April 2014 | 14:39 PM
    The server is facing some issues at the moment and we are checking this at the moment. We will post the details here

    Saturday | 26 April 2014 | 21:29 PM
    The issue has been fixed now.

  • Date - 04/26/2014 14:39 - 04/26/2014 21:30
  • Last Updated - 04/26/2014 21:29
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • Saturday | 26 April 2014 | 14:39 PM
    The server is facing some issues at the moment and we are checking this at the moment. We will post the details here

    Saturday | 26 April 2014 | 21:29 PM
    The issue has been fixed now.

  • Date - 04/26/2014 14:41 - 04/26/2014 21:30
  • Last Updated - 04/26/2014 21:29
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - giants
  • Friday | 25 April 2014 | 11:46 AM CST
    The server is facing some issues at the moment and we are checking this at the moment. We will post the details here
    Friday | 25 April 2014 | 14:07 PM
    This is just to update you that our senior adimins are working on the issue now. Hope the issue will be resolved soon.

  • Date - 04/25/2014 11:46 - 04/26/2014 14:54
  • Last Updated - 04/25/2014 14:08
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • Friday | 25 April 2014 | 11:09 AM CST
    The server is facing some issues at the moment and we are checking this at the moment. We will post the details here
    Friday | 25 April 2014 | 14:06 PM
    This is just to update you that our senior adimins are working on the issue now. Hope the issue will be resolved soon.

  • Date - 04/25/2014 11:09 - 04/26/2014 14:54
  • Last Updated - 04/25/2014 14:07
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - alpha
  • Friday | 25 April 2014 | 11:41 AM CST
    The server is facing some issues at the moment and we are checking this at the moment. We will post the details here
    Friday | 25 April 2014 | 14:06 PM
    This is just to update you that our senior adimins are working on the issue now. Hope the issue will be resolved soon.

  • Date - 04/25/2014 11:41 - 04/26/2014 14:55
  • Last Updated - 04/25/2014 14:06
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Friday | 25 April 2014 | 09:18 AM CST
    The server is facing some issues at the moment and we are checking this at the moment. We will post the details here
    Friday | 25 April 2014 | 14:04 PM
    This is just to update you that our senior adimins are working on the issue now. Hope the issue will be resolved soon.

  • Date - 04/25/2014 09:18 - 04/26/2014 14:55
  • Last Updated - 04/25/2014 14:05
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • Updated on Thursday | 24 April 2014 | 11:49 AM
    We are facing some issues with server and our senior admins are working on this. We will keep you updated here. Thank you for your patience.

    Updated on Thursday | 24 April 2014 | 22:26 PM
    The issue has been resolved. Please open a ticket if you are facing any further issues.

  • Date - 04/24/2014 11:49 - 04/24/2014 22:27
  • Last Updated - 04/24/2014 22:27
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • Thursday | 24 April 2014 | 13:12 PM
    We are facing some issues with the server. We are working on this now and we hope the issue will be resolved soon. We will keep you posted here.

    Thursday | 24 April 2014 | 21:19 PM CST
    The issue has been resolved. Please open a ticket if you are facing any further issues

  • Date - 04/24/2014 13:12
  • Last Updated - 04/24/2014 21:22
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • Thursday | 24 April 2014 | 14:07 PM CST
    We are facing some issues with the server and we are investigating this now. We will update you the details here


    Thursday | 24 April 2014 | 21:19 PM CST
    The issue has been resolved. Please open a ticket if you are facing any further issues

  • Date - 04/24/2014 04:51
  • Last Updated - 04/24/2014 21:20
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - hotel
  • Thursday | 24 April 2014 | 14:07 PM CST
    We are facing some issues with the server and we are investigating this now. We will update you the details here


    Thursday | 24 April 2014 | 21:19 PM
    The issue has been resolved. Please open a ticket if you are facing any further issues

  • Date - 04/24/2014 14:08
  • Last Updated - 04/24/2014 21:20
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Thursday | 24 April 2014 | 14:28 PM CST
    We are facing some issues with the server and we are investigating this now. We will update you the details here


    Thursday | 24 April 2014 | 21:19 PM
    The issue has been resolved. Please open a ticket if you are facing any further issues

  • Date - 04/24/2014 14:28
  • Last Updated - 04/24/2014 21:20
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Thursday | 24 April 2014 | 17:19 PM CST
    We are facing some issues with the server and we are investigating this now. We will update you the details here

    Thursday | 24 April 2014 | 21:19 PM
    The issue has been resolved. Please open a ticket if you are facing any further issues

  • Date - 04/24/2014 17:19
  • Last Updated - 04/24/2014 21:20
Server Iissue (Resolved)
  • Priority - Critical
  • Affecting Server - Black2
  • Thursday | 24 April 2014 | 13:42 PM CST
    We are facing some issues with the server. We are working on this now and we hope the issue will be resolved soon. We will keep you posted here.

    Thursday | 24 April 2014 | 19:28 PM CST
    The issue has been resolved and the server is back online now

  • Date - 04/24/2014 13:42
  • Last Updated - 04/24/2014 19:28
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • Thursday | 17 April 2014 | 21:12 PM
    We are facing some issues with the server and we are investigating this now. We will keep you updated here.

    Friday, 18 April 2014, 04:47 AM CST
    Senior admins are still working on this issue. They will fix this shortly. We will keep you updated here.

    Friday, 18 April 2014, 07:07:07 AM CST
    The /var partition has gone read-only and our admins are working on it.

    Friday, 18 April 2014, 09:43 AM CST
    we are setting up a new server in addition to the current recovery plans. We will restore the server from April 16th R1soft backup.

    Friday, 18 April 2014, 09:51:46 CST
    The /var partition is being restored from the r1soft on the server.

    Friday, 18 April 2014, 16:51:46 CST
    The /var partition is fully restored and services are all back online.

    Friday | 18 April 2014 | 23:39 PM CST
    Please be informed you that, the issue with /var partition is already fixed. But now, we are having some issues with cloudlinux in the server and our higher level admins are investigating this. They will fix this issue as soon as possible. Thank you for your patience. 

    Saturday | 19 April 2014 | 02:02 AM CST
    The issue has been fixed. Please have check from your end. 

    Saturday | 19 April 2014 | 08:45 AM CST
    We have contacted cloudlinux support since the issue still persists. We will get back to you soon

    Thursday | 24 April 2014 | 02:17 AM CST 
    The issue has been fixed. Please have try. 

  • Date - 04/17/2014 21:12 - 04/24/2014 02:16
  • Last Updated - 04/24/2014 02:19
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - delta

  • Wednesday | 23 April 2014 | 14:11 PM CST
    We are facing some issues with the server and we are investigating this now. We will keep you updated here.
    Thursday | 24 April 2014 | 02:15 AM CST 
    The issue has been resolved. Please have check from your end

  • Date - 04/23/2014 14:11 - 04/24/2014 02:15
  • Last Updated - 04/24/2014 02:17
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Green

  • Wednesday | 23 April 2014 | 14:11 PM CST
    We are facing some issues with the server and we are investigating this now. We will keep you updated here.
    Thursday | 24 April 2014 | 02:15 AM CST 
    The issue has been resolved. Please have check from your end. 

  • Date - 04/23/2014 14:18 - 04/24/2014 02:15
  • Last Updated - 04/24/2014 02:16
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - hotel

  • Wednesday | 23 April 2014 | 16:12 PM CST
    We are facing some issues with the server and we are investigating this now. We will keep you updated here.
    Thursday | 24 April 2014 | 02:13 AM CST 
    The issue has been fixed. Please have try now. 

  • Date - 04/23/2014 16:12 - 04/24/2014 02:13
  • Last Updated - 04/24/2014 02:15
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • Tuesday, 22 April 2014, 19:58 PM CST
    We are facing some issues with the server and we are investigating this now. We will keep you updated here.

    Tuesday | 22 April 2014 | 21:32 PM CST
    The server is online and all services are running fine. Please open a support ticket, if you need any further assistance.

  • Date - 04/22/2014 19:58
  • Last Updated - 04/22/2014 21:33
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - saints


  • Updated on Tuesday, 22 April 2014, 05:53:44 CST
    The server went read-only and currently raid rebuilding is in process. Once the process is complete, the server will be rebooted. We shall keep posting updates here.

    Updated on Tuesday, 22 April 2014, 10:55 AM CST
    The server is online and all services are running fine. Please open a support ticket, if you need any further assistance.

  • Date - 04/22/2014 06:46
  • Last Updated - 04/22/2014 10:57
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Tuesday | 22 April 2014 | 06:06 AM
    We are experiencing some issues with the server now. We are looking into this now. We will keep you updated here.
    Tuesday | 22 April 2014 | 07:04 AM
    The server should be fine now. If anyone is still having issue, please open a support ticket so that we can check it for you.

  • Date - 04/22/2014 06:06 - 04/22/2014 17:35
  • Last Updated - 04/22/2014 07:05
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • Monday | 21 April 2014 | 07:16 AM
    The /var partition on the server became readonly. We have restarted the server for performing FSCK.
    Monday | 21 April 2014 | 08:29 AM
    This is just to update you that the FSCK is still in progress on the server.
    Monday | 21 April 2014 | 09:18 AM
    The FSCK has been completed and the server is fine now.

  • Date - 04/21/2014 07:16 - 04/21/2014 19:48
  • Last Updated - 04/21/2014 09:19
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Sunday | 20 April 2014 | 18:55 PM
    We are facing some issues with the server and we are looking into this now. We will keep you updated here.
    Sunday | 20 April 2014 | 22:13 PM
    This should be fine now. If anybody is having issues, please open a support ticket so that we can check it for you.

  • Date - 04/20/2014 18:55 - 04/21/2014 08:44
  • Last Updated - 04/20/2014 22:15
Server Issues (Resolved)
  • Priority - High
  • Affecting Other - Nameserver Issues
  • Thursday | 17 April 2014 | 10:52 AM
    We are facing some issues with nameserver settings and our senior admins are checking this. We will keep you posted here.
    Thursday | 17 April 2014 | 19:25 PM
    This is just to update you that our senior admins are still working on the issue. Hope this will be resolved soon.

  • Date - 04/17/2014 10:55 - 04/18/2014 06:36
  • Last Updated - 04/17/2014 19:27
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • Wednesday | 16 April 2014 | 12:34 PM CST
    The server is experiencing some issues and our senior admins are working on this. We will keep you updated.
    Wednesday | 16 April 2014 | 19:58 PM

    This should be fine now.

  • Date - 04/16/2014 12:34 - 04/17/2014 06:29
  • Last Updated - 04/16/2014 19:59
Server Issue (Resolved)
  • Priority - High
  • Affecting Server - packers (EU)
  • Wednesday | 16 April 2014 | 07:49 AM
    The server is experiencing some issues and our senior admins are working on this. We will keep you updated here.Wednesday | 16 April 2014 | 14:16 PM

    Wednesday | 16 April 2014 | 14:16 PM
    The sites are loading fine now. But still we are facing some packet loss on the server and our senior admins arechecking this.
    Wednesday | 16 April 2014 | 19:58 PM
    The server is perfectly running fine now.

  • Date - 04/16/2014 07:49 - 04/17/2014 06:28
  • Last Updated - 04/16/2014 19:58
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - texans

  • Thursday, 10 April 2014, 10:32:48 CST

    Our senior admins are woring on it and we shal keep posting pdates here.

  • Date - 04/10/2014 11:31
  • Last Updated - 04/16/2014 07:53
Server Rebooting (Resolved)
  • Priority - Critical
  • Affecting Other - Asia Servers
  • Wednesday, 09 April 2014, 03:05 CST

    Please be informed you that, we are facing some issues with the servers and we have requested to DC techs to rebooting the servers. We will keep you posted here.

    Wednesday, 09 April 2014, 04:30 CST 

    The issue has been fixed. Server is up now.

  • Date - 04/09/2014 03:05
  • Last Updated - 04/09/2014 12:33
Packet Loss (Resolved)
  • Priority - High
  • Affecting Server - alpha
  • Tuesday, 08 April 2014, 09:36 PM CST
    We are experiencing high packet loss on this server. We have contacted data center regarding this and shall get back to you soon

  • Date - 04/08/2014 09:36 - 04/10/2014 16:31
  • Last Updated - 04/08/2014 09:39
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - Seahawks (LAX)
  • Tuesday | 08 April 2014 | 01:29 AM CST


    We are facing some issues with server and our senior admins are checking this. You will be updated here. 

    Tuesday | 08 April 2014 | 05:34 AM CST


    The issue has solved
     
     




  • Date - 04/08/2014 01:29
  • Last Updated - 04/08/2014 05:35
Server Issue (Resolved)
  • Priority - High
  • Affecting Server - lima
  • Monday | 07 April 2014 | 16:34 PM
    We are facing some issues with the server and are looking into this now. We will keep you posted here.
    Monday | 07 April 2014 | 17:00 PM
    There were high volume of hits from some IPs. We have blocked those IPs and now the server is running fine.

  • Date - 04/07/2014 16:34 - 04/08/2014 03:31
  • Last Updated - 04/07/2014 17:01
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Sunday | 30 March 2014 | 14:27 PM CST

    The server is experiencing some issues at themoment. We are checking this and will be positing updates here

  • Date - 03/30/2014 14:27
  • Last Updated - 04/03/2014 14:50
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • Thursday | 03 April 2014 | 14:02 PM
    The /tmp partition on the server became Read-only and we are performing FSCK on the server. We will keep you updated here.

    Thursday | 03 April 2014 | 14:48 PM
    FSCK has been completed and server is online now. Please open a support ticket, if you need any further assistance.

  • Date - 04/03/2014 14:02
  • Last Updated - 04/03/2014 14:50
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - texans
  • Tuesday | 01 April 2014 | 08:14 AM CST

    The server is experiencing some issues at the moment. We are checking this at the moment and will be positing updates here.

    Wednesday | 02 April 2014 | 12:41 PM CST

    The issue has been fixed now. Please open a support ticket, if you need any further assistance.

  • Date - 04/01/2014 08:14
  • Last Updated - 04/02/2014 12:43
FSCK in progress (Resolved)
  • Priority - Critical
  • Affecting Server - S7R9
  • Monday | 31 March 2014 | 13:30 PM
    The /tmp partition on the server became Read-only file system and we need to FSCK in order to fix this issue.
    We are rebooting the server to perform FSCK. We will keep you updated here.
    Monday | 31 March 2014 | 15:52 PM
    This is just to update you that FSCK is still in progress.
    Monday | 31 March 2014 | 18:04 PM
    FSCK has been completed and the server is running fine now.

  • Date - 03/31/2014 13:30 - 04/01/2014 04:34
  • Last Updated - 03/31/2014 18:04
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Thursday | 27 March 2014 | 15:30 PM CST

    The server is facing mail issues at the moment. We are checking this and will be posing updates here

    Thursday | 27 March 2014 | 17:49 PM CST

    The issue has been resolved

  • Date - 03/27/2014 15:30
  • Last Updated - 03/27/2014 17:50
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - juliet
  • The server is facing some issues and our admins are cheking this.

    Monday | 24 March 2014 | 09:00 AM CST

  • Date - 03/24/2014 09:00
  • Last Updated - 03/25/2014 17:46
General Security Update(WHMCS) (Resolved)
  • Priority - Critical
  • Affecting Other - All Eleven2 resellers using WHMCS
  • WHMCS has released new updates for all supported versions of WHMCS. These updates include changes that address security concerns within the WHMCS product. WHMCS has rated these updates as having a moderate to trivial security impact

    Please open a ticket so that we could upload the latest version v5.3.6 to your account.Then follow the upgrade instructions for a "Full Release Version" which can be found at http://docs.whmcs.com/Upgrading#For_a_Full_Release_Version

    Also incremental patches can be downloaded by following the links below. These patch sets contain only the files that have changed between the previous release and this update. The previous release version that these patch sets are designed for is clearly indicated as the first and smaller number. To apply a patch set release, download the files as indicated above. Then follow the upgrade instructions for a "Patch Set" which can be found at http://docs.whmcs.com/Upgrading#For_a_Patch_Set

    5.3.5 --> 5.3.6 http://go.whmcs.com/378/v535_incremental_to_v536_patch
    MD5 Checksum: 42dd3cd44e1fc9308e9b7ecb0a3b956d

    5.2.16 --> 5.2.17 http://go.whmcs.com/374/v5216_incremental_to_v5217_patch
    MD5 Checksum: 542b2eb940066317d3190e2cf9986ee0


    NOTE: Please make sure to take a backup of WHMCS files and database before proceeding with applying patch or upgrade

  • Date - 03/25/2014 12:53 - 04/25/2014 10:04
  • Last Updated - 03/25/2014 13:07
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Blue
  • Sunday | 23 March 2014 | 16:29 PM
    We are facing some issues with the server and are checking this now. We will keep you updated here.
    Sunday | 23 March 2014 | 19:40 PM
    This should be fine now. All the sites are loading without any issue now.

  • Date - 03/23/2014 16:29 - 03/24/2014 06:11
  • Last Updated - 03/23/2014 19:41
Rebooting Server (Resolved)
  • Priority - Critical
  • Affecting Server - Seahawks (LAX)
  • Wednesday | 19 March 2014 | 23:05 PM CST 

    Please be informed you that, we are going to restart the server for enabling quota check. We will update you once it resolved. Please be patience.

    Wednesday | 19 March 2014 | 23:39 PM CST

    Server is up now. Please have check.

  • Date - 03/19/2014 23:05 - 03/23/2014 16:30
  • Last Updated - 03/19/2014 23:40
Mysql Innodb Issues (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Monday | 03 March 2014 | 00:48 AM CST

    We are facing some issues with Innodb settings on the  server. Our senior admins are working on it. We shall keep posting updates here.

    Monday | 03 March 2014 | 11:25 AM
    We are still working on this issue and shall keep you updated through this post.

    Monday | 06 March 2014 | 09:10 AM
    We are still working on restoring the corrupted databases and it will take some time to complete the task. Thank you for your patience

    Wednesday | 12 March 2014 | 12:25 PM
    We have restored almost all corrupted databases. Please open a support ticket, if you face any further issues.

  • Date - 03/03/2014 00:48
  • Last Updated - 03/12/2014 12:27
Mysql Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • Updated on Saturday, 1 March 2014, 10:07:06 am CST

    We are facing some issues with Innodb settings on the  server. Our senior admins are working on it. We shall keep posting updates here.

    Updated on Sunday, 02 March 2014, 22:58 PM CST 

    Please be informed you that, our senior admins are still working on this issue. We shall keep posting updates here.
    Once again, we are really apologies for the inconvenience caused. 

    Updated on Thursday, 06 March 2014, 4:52 AM CST
    Restoration has been completed. Please open a ticket if you are still having issues with any accounts

  • Date - 03/01/2014 10:05
  • Last Updated - 03/12/2014 11:26
Mail Issue (Resolved)
  • Priority - Critical
  • Affecting Server - patriots (EU)
  • Tuesday | 11 March 2014 | 04:24 AM CST 

    Please be infomred you that, we are facing mail issues on the server. We are checking on it.

    Tuesday | 11 March 2014 | 05:12 AM CST

    The issue has been fixed. Please have check.

  • Date - 03/11/2014 04:24
  • Last Updated - 03/12/2014 11:26
Server Issue (Resolved)
  • Priority - High
  • Affecting Server - hotel
  • Updated on Saturday, 8 March 2014, 12:08:53 CST
    There are mail issues on the server and our senior admins are checking on it.
    This should be fine now.

  • Date - 03/08/2014 10:30
  • Last Updated - 03/12/2014 11:26
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - alpha
  • Updated on Sunday, 09 March 2014, 07:10 AM CST
    We are experiencing some issues with the server. Our L3 team is wokring on this issue now. We will update you with more details soon.

    Updated on Sunday,Monday, 10 March 2014, 05:34 AM CST
    The server is back online and stable now. Please open a support ticket if you still facing any issue with your site.

  • Date - 03/09/2014 07:10 - 03/10/2014 05:36
  • Last Updated - 03/10/2014 05:35
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • Monday, 10 March 2014, 02:33 CST
    We are experiencing some issues with the server. Our L3 team is running file system check. We will update you the details soon. 

    Monday, 10 March 2014, 02:48 CST
    The issue has fixed

  • Date - 03/10/2014 02:33
  • Last Updated - 03/10/2014 02:49
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • Monday, 10 March 2014, 02:38 CST
    We are experiencing some issues with the server. Our L3 team is running file system check. We will update you with more details soon.

    Monday, 10 March 2014, 02:46 CST
    Issue has been fixed.

  • Date - 03/10/2014 02:38
  • Last Updated - 03/10/2014 02:48
Server Issue (Resolved)
  • Priority - High
  • Affecting Server - lima
  • Thursday | 06 March 2014 | 11:49 AM
    We are experiencing some issues with the server. The sites are loading extremely slow. We are looking into this now. We will keep you posted here.

    Friday | 07March 2014 | 11:37 AM
    This has been fixed. Please open a support ticket, if the issue persists.

  • Date - 03/06/2014 11:49
  • Last Updated - 03/07/2014 11:39
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - broncos
  • Monday | 03 March 2014 | 21:22 PM
    We need to inform you that we could find out that many of our clients have reported their sites being hacked recently. So anyhow we are on a mission to start applying symlink patch in all of servers. Enabling symlink patch in server will minimize the hacking attempt to the servers. We are doing this, because we value each and every clients of us. We want them to be secured always, indeed this is our advance step over security.
    We will have to recompile apache in your server to enable symlink patch. This patch will ensure that no user can create a link in his account to files under another user or server configuration files and there by accessing information from it.
    Normally there won't be any issues when upgrading PHP to 5.3. But in some cases(if the site was using PHP-5.2)clients reported that they are facing issues with PHP-5.3 since their site's codes are not compatible with new PHP version. Currently cPanel ends the PHP 5.2 version support from Easyapache, if we perform easyapache the server will default go for PHP 5.3 and this may affect your site codes. Therefore we recommend you to check this with script developer whether the scripting codes the site is using are compatible with the newer PHP version. As a precaution, we are custom compiling PHP-5.2 in the server before Easyapache, so if any issue occures, we can change back the PHP version of the particular site to PHP-5.2 within minutes.
    Recompilation will be done with same configuration that exist, so it won't bring any changes to apache and php configurations in the server. There may be a webserver downtime of less than 1 hour during the recompile.

    Also please note that after this patch, you will not be able to access domains in the server using temporary URL "domain.com/~user".

    This has been completed.

  • Date - 03/03/2014 21:22
  • Last Updated - 03/07/2014 11:37
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Monday | 03 March 2014 | 21:25 PM
    We need to inform you that we could find out that many of our clients have reported their sites being hacked recently. So anyhow we are on a mission to start applying symlink patch in all of servers. Enabling symlink patch in server will minimize the hacking attempt to the servers. We are doing this, because we value each and every clients of us. We want them to be secured always, indeed this is our advance step over security.
    We will have to recompile apache in your server to enable symlink patch. This patch will ensure that no user can create a link in his account to files under another user or server configuration files and there by accessing information from it.
    Normally there won't be any issues when upgrading PHP to 5.3. But in some cases(if the site was using PHP-5.2)clients reported that they are facing issues with PHP-5.3 since their site's codes are not compatible with new PHP version. Currently cPanel ends the PHP 5.2 version support from Easyapache, if we perform easyapache the server will default go for PHP 5.3 and this may affect your site codes. Therefore we recommend you to check this with script developer whether the scripting codes the site is using are compatible with the newer PHP version. As a precaution, we are custom compiling PHP-5.2 in the server before Easyapache, so if any issue occures, we can change back the PHP version of the particular site to PHP-5.2 within minutes.
    Recompilation will be done with same configuration that exist, so it won't bring any changes to apache and php configurations in the server. There may be a webserver downtime of less than 1 hour during the recompile, so we recommend to do this during your off-peak hours.
    Also please note that after this patch, you will not be able to access domains in the server using temporary URL "domain.com/~user".

    This has been completed.

  • Date - 03/03/2014 21:25
  • Last Updated - 03/07/2014 11:37
Network Issues (Resolved)
  • Priority - Critical
  • Affecting System - US server facility(Rack49)
  • Wednesday | 05 March 2014 | 09:08 AM CST
    We are experiencing some issues with one of our rack at the moment and our higher level admins are working on it. We will keep you updated. Thank you for your patience
    Wednesday | 05 March 2014 | 11:05 AM
    This should be fine now. All the servers are online now.

    Wednesday | 05 March 2014 | 11:24 AM
    The issue has reported again and the sites are not loading. Our senior admins are still working on the issue.
    Wednesday | 05 March 2014 | 16:38 PM
    There was a DDOS attack on the servers and the rack is now placed behind the DDOS mitigation device.

    The issue has been fixed.

  • Date - 03/05/2014 09:17
  • Last Updated - 03/07/2014 05:09
Network Issues (Resolved)
  • Priority - Critical
  • Affecting System - e2host100X servers
  • Thursday | 06 March 2014 | 19:14 PM
    We are facing some issues on one of our rack and our senior admins are working on this. We will keep you posted here.

    Thursday, 06 March 2014, 23:10 PM CST
    The issue has been fixed.

  • Date - 03/06/2014 19:14
  • Last Updated - 03/06/2014 23:15
Mysql Issue (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Updated on Saturday | 01 March 2014 | 16:25 PM CST

    We are facing some issues with Innodb settings on the  server. Our senior admins are working on it. We shall keep posting updates here.

    Updated on Sunday, 02 March 2014, 22:57 PM CST 

    Please be informed you that, our senior admins are still working on this issue. We shall keep posting updates here.
    Once again, we are really apologies for the inconvenience caused.

    Updated on Sunday, 05 March 2014, 08:57 AM CST
    The issue with most of the accounts have been fixed. We will update you once it is completed

    This has been fixed.

  • Date - 03/01/2014 16:25
  • Last Updated - 03/06/2014 20:39
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Saturday | 01 March 2014 | 19:15 PM
    We are experiencing some issues with the server. We are checking working on this and it will be fixed soon
    This should be fine now

  • Date - 03/01/2014 19:15
  • Last Updated - 03/04/2014 07:29
/home full (Resolved)
  • Priority - Critical
  • Affecting Server - sierra
  • Tuesday, 04 March 2014, 05:55 am CST:

    We are working on this and shall get back to you soon

    Tuesday, 04 March 2014, 07:28 am CST:
    This should be fine now

  • Date - 03/04/2014 05:56
  • Last Updated - 03/04/2014 07:28
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Sunday | 02 March 2014 | 19:10 PM CST

    We are experiencing some issues with the server and is checking this now. We will update you with more details soon

    Sunday | 02 March 2014 | 20:04 PM CST

    This issue has been resolved.

  • Date - 03/02/2014 19:10
  • Last Updated - 03/02/2014 20:05
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - kilo
  • Friday | 28 February 2014 | 15:09 PM CST

    The server is experiencing some issues and our senior admins are checking this now. We will update you with more details soon.

    Friday | 28 February 2014 | 18:26 PM CST

    This has been resolved.

  • Date - 02/28/2014 15:09
  • Last Updated - 02/28/2014 18:26
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - browns
  • Thursday | 27 February 2014 | 15:30 PM CST 

    The server is experiencing some issues and our senior admins are checking this now. We will update you with more details soon.

    Issue is resolved now.

  • Date - 02/27/2014 15:30
  • Last Updated - 02/28/2014 13:04
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - kilo
  • Friday | 28 February 2014 | 11:45 AM CST 
    We area facing some issues on the server and senior admins are working on this. We will keep you updated here.

    Friday | 28 February 2014 | 13:02 PM CST
    Issue with server is resolved.

  • Date - 02/28/2014 11:45
  • Last Updated - 02/28/2014 13:04
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Other - Litespeed Servers
  • Monday | 24 February 2014 | 03:22 AM CST 

    Please be informed you that, litespeed license servers are down. So we are switching to Apache. We are working on this. 
    We will update you once it completed. Thank you for your understanding.

    Tuesday | 25 February 2014 | 00:31 AM CST

    This has been fixed. Please have check.

  • Date - 02/24/2014 03:22
  • Last Updated - 02/28/2014 11:23
Server Down (Resolved)
  • Priority - Critical
  • Affecting Other - Cloud Server.
  • Friday, 21 February 2014, 01:10 CST

    Please be informed that we are going to rebooting  the switch in Arizona where Cloud Servers located. So Cloud servers will be down for a few minutes.
    It will be fine soon. Thank you for your understanding

    This has been resolved.

  • Date - 02/21/2014 01:10
  • Last Updated - 02/28/2014 11:21
Server Rebooting (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • Thursday, 27 February 2014, 22:18 CST 

    Please be informed you that,  the server is rebooting now. We will update you once it completed. 

    Friday, 28 February 2014, 02:43 CST 

    This has been fixed. 

  • Date - 02/27/2014 22:18
  • Last Updated - 02/28/2014 11:20
Innodb Issue (Resolved)
  • Priority - High
  • Affecting Server - november
  • We are experiencing some innodb issue with mysql server and our higher level admins are investigating it at the moment. We shall get back to you soon
    The issue has been resolved now

  • Date - 02/28/2014 05:38
  • Last Updated - 02/28/2014 11:15
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - november
  • Tuesday | 25 February 2014 | 14:04 PM CST
    We are experiencing some issues with the server. We are checking working on this and it will be fixed soon

    Thursday | 27 February 2014 | 18:38 PM
    The server is wokring fine now. Please open a support ticket if there any issue with your site.

  • Date - 02/25/2014 14:04 - 02/27/2014 18:43
  • Last Updated - 02/27/2014 18:43
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Wednesday | 26 February 2014 | 15:16 PM CST
    The server is experiencing some issues and our senior admins are checking this now. We will update you with more details soon

    Updated on Thursday | 27 February 2014 | 18:38 PM
    The server is wokring fine now. Please open a support ticket if there any issue with your site.

  • Date - 02/26/2014 15:16 - 02/27/2014 18:42
  • Last Updated - 02/27/2014 18:42
Server Load Issues (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • Updated on Thursday, 27 February 2014, 08:43:33 CST
    Our senior admins are working on it and we shall keep you posted.

    Updated on Thursday | 27 February 2014 | 18:38 PM
    The server is wokring fine now. Please open a support ticket if there any issue with your site.

  • Date - 02/27/2014 08:42 - 02/27/2014 18:41
  • Last Updated - 02/27/2014 18:41
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - kilo
  • Wednesday | 26 February 2014 | 17:56 PM CST

    The server is experiencing some issues and our senior admins are checking this now. We will update you with more details soon


    Wednesday | 26 February 2014 | 21:19 PM CST


    This should be fine now.

  • Date - 02/26/2014 17:56
  • Last Updated - 02/26/2014 21:20
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • Updated on Friday 21 February 2014 16:25PM CST
    The server is experiencing some issues and we are checking this now.

    This has been resolved. Please get back to us, if you face any further issues.

  • Date - 02/21/2014 16:25
  • Last Updated - 02/24/2014 11:31
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Friday | 21 February 2014 | 10:49 AM
    We are facing some issues with the server and we are looking into this now. We will keep you posted here.

    This has been resolved. Please get back to us, if you face any further issues.

  • Date - 02/21/2014 10:49
  • Last Updated - 02/24/2014 11:31
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • Updated on Friday 21 February 2014 16:00PM CST
    We are facing some issues with server and our senior admins are checking this. You will be updated here. 
    This issue has been resolved


  • Date - 02/21/2014 16:00
  • Last Updated - 02/22/2014 10:41
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Friday | 21 February 2014 | 10:39 AM CST
    The server is experiencing some issues and we are checking this now.

    Friday | 21 February 2014 | 16:20 PM CST
    Server is fine now. Please open a support ticket, if you face any further issues.

  • Date - 02/21/2014 10:39
  • Last Updated - 02/21/2014 16:25
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - golf
  • Wednesday | 19 February 2014 | 14:10 PM
    We are experiencing some issues with the server and we are checking this now. We will keep you posted here.
    Wednesday | 19 February 2014 | 14:39 PM
    This should be fine now. All services are up and runing fine on the server.
    Use this code at checkout to get a 30% discount on shared or reseller items. Limited time offer. Restrictions apply.
    GET CODE
    Deal from ShowIP
    1
     
     
     
    1

  • Date - 02/19/2014 14:10 - 02/20/2014 02:09
  • Last Updated - 02/19/2014 14:40
Server Rebooted (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Updated on Wednesday, 19 February 2014, 02:3 CST

    We have rebooted the server ravens.unisonplatform.com due to high load.

    Updated on Wednesday, 19 February 2014, 07:59AM CST
    The issue has been fixed.

    COUPON AVAILABLE
    Use this code at checkout to get a 30% discount on shared or reseller items. Limited time offer. Restrictions apply.
    GET CODE
    Deal from ShowIP
    1

  • Date - 02/19/2014 02:42
  • Last Updated - 02/19/2014 11:00
Server Rebooting (Resolved)
  • Priority - Critical
  • Affecting Server - Seahawks (LAX)
  • Updated on Wednesday, 19 February 2014, 02:3 CST

    We are rebooting the server seahawks.unisonplatform.com to fix quota issue.

    We shall keep you updated here.

    Updated on Wednesday, 19 February 2014, 07:07 AM CST
    This has been completed and server is online now.

    COUPON AVAILABLE
    Use this code at checkout to get a 30% discount on shared or reseller items. Limited time offer. Restrictions apply.
    GET CODE
    Deal from ShowIP
    1

  • Date - 02/19/2014 02:32
  • Last Updated - 02/19/2014 07:09
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Tuesday | 18 February 2014 | 17:38 PM
    We are facing some issues with the server and we are looking into this now. We will keep you posted here.
    Tuesday | 18 February 2014 | 18:06 PM
    Currently our senior admin is looking into the issue on the server.
    Tuesday | 18 February 2014 | 19:25 PM
    Issue has been resolved now
    COUPON AVAILABLE
    Use this code at checkout to get a 30% discount on shared or reseller items. Limited time offer. Restrictions apply.
    GET CODE
    Deal from ShowIP
    1
     
     
     
    1
     
     
     
    1

  • Date - 02/18/2014 17:38
  • Last Updated - 02/18/2014 19:25
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • Updated on Monday, 17 February 2014, 06:50:26 CST

    A major nework issue has been reported at our London DC. The network engineers are working on it.

    We shall keep posting updats here.

    The issue has been fixed.

  • Date - 02/17/2014 06:43
  • Last Updated - 02/17/2014 09:15
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Updated on Monday, 17 February 2014, 06:50:26 CST

    A major nework issue has been reported at our London DC. The network engineers are working on it.

    We shall keep posting updats here.


    The issue has been fixed.

  • Date - 02/17/2014 06:54
  • Last Updated - 02/17/2014 09:15
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • Updated on Monday, 17 February 2014, 06:50:26 CST

    A major nework issue has been reported at our London DC. The network engineers are working on it.

    We shall keep posting updats here.


    The issue has been fixed.

  • Date - 02/17/2014 06:54
  • Last Updated - 02/17/2014 09:14
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - patriots (EU)
  • Updated on Monday, 17 February 2014, 06:50:26 CST

    A major nework issue has been reported at our London DC. The network engineers are working on it.

    We shall keep posting updats here.

    The issue has been fixed.

  • Date - 02/17/2014 06:54
  • Last Updated - 02/17/2014 09:14
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - foxtrot
  • Updated on Monday, 17 February 2014, 06:50:26 CST

    A major nework issue has been reported at our London DC. The network engineers are working on it.

    We shall keep posting updates here.



    The issue has been fixed.

  • Date - 02/17/2014 06:54
  • Last Updated - 02/17/2014 09:14
Nameserver Issues (Resolved)
  • Priority - Critical
  • Affecting Server - foxtrot
  • Sunday | 16 February 2014 | 11:32 AM
    We are facing some issues with the nameservers and our senior techs are working on this. We will keep you updated here.
    Sunday | 16 February 2014 | 12:05 PM
    We have fixed the issue with the nameservers.

  • Date - 02/16/2014 11:38 - 02/17/2014 04:29
  • Last Updated - 02/16/2014 12:12
Nameserver Issues (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • Sunday | 16 February 2014 | 11:32 AM
    We are facing some issues with the nameservers and our senior techs are working on this. We will keep you updated here.
    Sunday | 16 February 2014 | 12:05 PM
    We have fixed the issue with the nameservers.

  • Date - 02/16/2014 11:32 - 02/17/2014 04:29
  • Last Updated - 02/16/2014 12:12
Nameserver Issues (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Sunday | 16 February 2014 | 11:32 AM
    We are facing some issues with the nameservers and our senior techs are working on this. We will keep you updated here.
    Sunday | 16 February 2014 | 12:05 PM
    We have fixed the issue with the nameservers.

  • Date - 02/16/2014 11:36 - 02/17/2014 04:30
  • Last Updated - 02/16/2014 12:12
Nameserver Issues (Resolved)
  • Priority - Critical
  • Affecting Server - patriots (EU)
  • Sunday | 16 February 2014 | 11:32 AM
    We are facing some issues with the nameservers and our senior techs are working on this. We will keep you updated here.
    Sunday | 16 February 2014 | 12:05 PM
    We have fixed the issue with the nameservers.

  • Date - 02/16/2014 11:35 - 02/17/2014 04:30
  • Last Updated - 02/16/2014 12:12
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - falcons (LAX)
  • Friday | 14 February 2014 | 22:52 PM CST 

    Please be informed you that, our higher techs are working on server Falcons for quota check. 
    We will update you once it completed.

    Saturday | 15 February 2014 | 01:15 AM CST 

    Please be informed you that, the reported issue has been fixed. Server is up now. 
    Please have check.

  • Date - 02/14/2014 22:52 - 02/17/2014 06:42
  • Last Updated - 02/15/2014 01:17
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - kilo
  • Friday | 14 February 2014 | 12:11 PM
    We are experiencing some issue with the server now. Our senior admins are working on this now. We will keep you updated here.

  • Date - 02/14/2014 12:11 - 02/17/2014 06:42
  • Last Updated - 02/14/2014 13:01
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • Friday | 14 February 2014 | 12:50 PM

    We are experiencing some issue with the server now. Our senior admins are working on this now. We will keep you updated here.

  • Date - 02/14/2014 12:50 - 02/17/2014 06:43
  • Last Updated - 02/14/2014 12:54
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • Friday | 14 February 2014 | 12:16 PM
    We are experiencing some issue with the server now. Our senior admins are working on this now. We will kepp you updated here.

  • Date - 02/14/2014 12:16 - 02/17/2014 06:43
  • Last Updated - 02/14/2014 12:17
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - charlie
  • Thursday | 13 February 2014 | 13:06 PM
    The server is experiencing some issues right now and our admins are working on it.

  • Date - 02/13/2014 13:06 - 02/14/2014 06:48
  • Last Updated - 02/13/2014 16:38
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - uniform (EU)
  • Thursday | 13 February 2014 | 11:19 AM
    The server is experiencing port flood issue and our admins are working on it.

  • Date - 02/13/2014 11:19 - 02/14/2014 06:49
  • Last Updated - 02/13/2014 11:20
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - kilo
  • Tuesday, 11 February 2014, 11:55 AM CST
    We are facing some issues with server and our senior admins are working on this. Please wait for further updates.


    Thursday, 13 February 2014, 09:46:10 AM CST

    The server is experiencing port flood issue and our admins are working on it.

  • Date - 02/11/2014 11:55 - 02/14/2014 06:49
  • Last Updated - 02/13/2014 09:48
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - bravo

  • Tuesday, 11 February 2014, 14:42 PM
    CST

    We are facing some issues with server and our senior admins are working on this.
    We shall get back to you soon

    Thursday, 13 February 2014, 09:46:10 CST

    The server is experiencing port flood issue and our admins are working on it.

  • Date - 02/12/2014 13:34 - 02/14/2014 06:49
  • Last Updated - 02/13/2014 09:47
Server Rebooted (Resolved)
  • Priority - Critical
  • Affecting Server - S7R9
  • Updated on Thursday, 13 February 2014, 07:51:22 AM CST


    The /var partition has become read-only on the server. The server is being rebooted for FSCK on /var.


    The server is up and running fine now.

  • Date - 02/13/2014 07:50 - 02/13/2014 08:05
  • Last Updated - 02/13/2014 08:05
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - november

  • Tuesday, 11 February 2014, 14:42 PM CST

    We are facing some issues with server and our senior admins are working on this. Please wait for further updates.
    This should be fine

  • Date - 02/11/2014 14:12
  • Last Updated - 02/12/2014 13:34
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - panthers
  • Updated on Tuesday, 11 February 2014, 09:09:11 AM CST

    Our senior admins are working on it and we shall keep posting updates here.

    Updated on Wednesday, 12 February 2014, 08:29:36 AM CST

    The webserver is down and our admins are working on it.


    Updated on  Wednesday, 12 February 2014, 08:43:19 CST

    The webserver issue has been fixed ad the services are all fine now. We apologize for the inconvenience caused due to this.

  • Date - 02/11/2014 09:07 - 02/13/2014 08:05
  • Last Updated - 02/12/2014 08:46
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - charlie
  • Tuesday, 11 February 2014, 11:22 AM CST
    We are facing some issues with server and our senior admins are working on this. We will keep you posted.

    Tuesday, 11 February 2014, 13:25 PM CST
    Server is online and services are running fine now. Please open a support ticket, if you face any further issues.



  • Date - 02/11/2014 11:22
  • Last Updated - 02/11/2014 13:27
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - tango
  • Tuesday, 11 February 2014, 12:13 PM CST
    Our senior admins are working on it and we shall keep posting updates here.




  • Date - 02/11/2014 12:13 - 02/13/2014 09:44
  • Last Updated - 02/11/2014 12:16
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - texans
  • Tuesday, 11 February 2014, 12:10 PM CST
    We are facing some issues with server and our senior admins are working on this. Please wait for further updates.


  • Date - 02/11/2014 12:10 - 02/13/2014 09:44
  • Last Updated - 02/11/2014 12:12
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - panthers
  • Monday, 10 February 2014, 13:50 PM CST
    We are facing some issues with server and our senior admins are checking this. We will keep you updated here.
    Please check whether it is fine now


  • Date - 02/10/2014 13:50
  • Last Updated - 02/10/2014 21:41
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - charlie
  • Monday, 10 February 2014, 16:24 PM CST
    We are facing some issues with server and our senior admins are working on this now. Please wait for further updates.
    Please check whether it is fine now

  • Date - 02/10/2014 16:24
  • Last Updated - 02/10/2014 21:41
Issue on LA DataCenter (Resolved)
  • Priority - Critical
  • Affecting Other - LA DataCenter
  • Saturday | 08 February 2014 | 23:58 PM CST

    Please be informed you that, litespeed license got expierd in some LA servers. Senior admins are working on this. We will update you once the issue has been fixed.

    Sunday | 09 February 2014 | 01:28 AM CST

    The reported issue has been fixed. Please have check now. 

  • Date - 02/08/2014 23:58 - 02/11/2014 09:08
  • Last Updated - 02/09/2014 01:30
Issue at our LA DataCenter (Resolved)
  • Priority - Critical
  • Affecting Other - LA DataCenter
  • 5:02 PM CST
    We are currently investigating an outage at our LA DataCenter.  We will update this post soon with further details.


  • Date - 02/03/2014 17:01 - 02/11/2014 09:09
  • Last Updated - 02/03/2014 17:02
Cloud Node quick maintenance (Resolved)
  • Priority - High
  • Affecting Server - cloud1
  • We will be preforming some quick emergency maintenance to our cloud system.  We will update this thread with further details.

    Thanks.

    This has been completed.

  • Date - 01/30/2014 15:35
  • Last Updated - 02/03/2014 15:41
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - texans
  • Tuesday | 28 January 2014 | 12:46 PM
    We are still facing some issues with server and our higher level admins are working on this. We will keep you updated here.
    This has been resolved

  • Date - 01/28/2014 12:46 - 01/30/2014 16:24
  • Last Updated - 01/30/2014 16:26
Server Issues (Resolved)
  • Priority - Medium
  • Affecting Server - victor
  • Tuesday | 28 January 2014 | 12:46 PM
    Our higher level admins are still working on the issue and we shall keep you updated.
    This has been resolved

  • Date - 01/28/2014 12:48 - 01/30/2014 16:25
  • Last Updated - 01/30/2014 16:25
Server Load Issues (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • Updated on Thursday, 30 January 2014, 10:50:34 am CST

    The server is having load spikes and our senior admins are working on it.  We shall keep posing updates.

  • Date - 01/30/2014 10:49 - 02/11/2014 09:09
  • Last Updated - 01/30/2014 10:51
Server Issues (Resolved)
  • Priority - Low
  • Affecting Server - Rams
  • Updated on Tuesday, 28 January 2014, 07:37:58 CST

    The serveris not respndinng and our senior admins are working on it. We shall keep you posted.

    Wednesday | 29 January 2014 | 22:59 PM CST

    The reported issue has been fixed.

  • Date - 01/28/2014 07:35 - 01/30/2014 22:59
  • Last Updated - 01/29/2014 23:01
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Green
  • Wednesday | 29 January 2014 | 16:13 PM
    We are still facing some issues with the server. Our senior admins are looking into this now. We will keep you updated here.

    Wednesday | 29 January 2014 | 18:29 PM
    This has been resolved.

  • Date - 01/29/2014 16:13 - 01/29/2014 18:30
  • Last Updated - 01/29/2014 18:29
Packet loss (Resolved)
  • Priority - High
  • Affecting Other - green
  • Monday 27th Januaryat 14:15PM CST:

    We are currently experiencing high packet loss on some of our servers and our higher admins are looking into the issue. We will keep this thread updated with the status. We apologise for any inconvenience caused.

    Monday 27th Januaryat 17:59PM CST:
    We have contacted DC techs regarding this and shall get back to you soon

    Monday 28th Januaryat 12:43PM CST:
    The issue with green has been fixed

  • Date - 01/27/2014 14:15
  • Last Updated - 01/28/2014 13:27
Server Issue (Resolved)
  • Priority - High
  • Affecting Server - Blue
  • Tuesday, 28 January 2014, 01:00 AM CST

    Please be inform you that, we are experiencing some network issue on server and our higher admins are working on it. We will keep this thread updated with the status. We apologise for any inconvenience caused.

    Tuesday, 28 January 2014, 12:45 PM CST
    Please check whether its fine

  • Date - 01/28/2014 00:59
  • Last Updated - 01/28/2014 12:45
Server Issue (Resolved)
  • Priority - High
  • Affecting Server - foxtrot
  • Saturday 25 January 2014 | 05:00 AM CST
    We are facing some issues with the server and we are working on the issue. We will keep you updated.
    This has been resolved

  • Date - 01/25/2014 05:00
  • Last Updated - 01/25/2014 05:02
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - papa
  • Friday, 24 January 2014, 14:14:42 pm CST
    We are facing some issues with the server and we are working on this now. We will keep you posted here.
    Issue has been resolved

  • Date - 01/24/2014 14:14 - 01/25/2014 04:59
  • Last Updated - 01/25/2014 05:00
Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - Chargers
  • Sunday, 19 January 2014, 04:36 AM CST
    We are facing a network issue on Chargers server. Currently our DC techs are checking this issue and
    we will keep you updated in this forum.

    Monday, 20 January 2014,  07:52 AM CST
    This issue is fixed now and services are running fine on the server.

  • Date - 01/19/2014 04:36
  • Last Updated - 01/20/2014 07:58
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • Monday, 20 January 2014,  05:58 AM CST
    We are facing some issues with this server and our senior admins are wokring on it. We will keep you posted here.

    Monday, 20 January 2014,  07:52 AM CST
    We could see some dictionary attacks on the server. Our senior admins implemented some ACL rules to prevent this. We are still working on the issue. Thank you for your patience.

  • Date - 01/20/2014 05:58 - 01/21/2014 15:59
  • Last Updated - 01/20/2014 07:57
email Issue (Resolved)
  • Priority - Critical
  • Affecting Server - india
  • Friday | 17 January 2014 | 13:01 PM
    We are facing some issues with the email service on the server. We are working on this now. We wil keep you updated here.

    Friday | 17 January 2014 | 15:45 PM
    The issue with the email service on the server is fixed. If anyone is still having issue, please open a support ticket.

  • Date - 01/17/2014 13:01 - 01/18/2014 03:16
  • Last Updated - 01/17/2014 15:47
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • Thursday | 16 January 2014 | 19:06 PM

    We are facing some issues with the server. Our senior admins are working on the issue. We will keep you updated on the same network issue thread.

  • Date - 01/16/2014 19:06 - 01/16/2014 21:24
  • Last Updated - 01/16/2014 19:09
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Other - Ram, Niners, Chiefs
  • Thursady, 16 January 2014, 11:54:52 am CST
    We are facing some issues with the servers and our senior admins are working on this now. We will keep you posted here.

    Thursady, 16 January 2014, 17:42:52 pm CST
    The issue has been resolved and everything is fine now. Please open a support ticket, if you face any further issues.

  • Date - 01/16/2014 11:54
  • Last Updated - 01/16/2014 17:54
Server Down (Resolved)
  • Priority - High
  • Affecting Other - UK servers(Xray, Uniform, Patriots)
  • Updated On Tuesday, 14 January 2014, 10:34:52 am CST
    We are experiencing some network issues at our UK datacenter and our DC techs are checking this at the moment. We shall get back to you soon

    Updated On Tuesday, 14 January 2014, 11:17:22 am CST
    The issue has been resolved. The servers are fine now.



  • Date - 01/14/2014 10:34
  • Last Updated - 01/14/2014 11:21
Network issue-Some servers are not responding (Resolved)
  • Priority - Critical
  • Affecting Other - Some US servers
  • Updated on Sunday, 12 January 2014, 04:58 AM CST

    We are facing a network issue on some of our US servers. Currently our DC techs are checking this issue and
    we will keep you updated in this forum.
    We do apologize for the inconvenience caused.
    The issue has been resolved and everything should be fine now. Please check

  • Date - 01/12/2014 04:58
  • Last Updated - 01/12/2014 13:26
Server Load Issues (Resolved)
  • Priority - Critical
  • Affecting Server - foxtrot
  • Updated on Friday, 10 January 2014, 04:55:07 CST

    Our senior admins are working on the intermittent downtime issue due to server load spikes.

    We shall keep posting updates.



    Updated on Friday, 10 January 2014, 06:56:06 CST

    There was attack on the server.  It has been fixed and services are fine now.

  • Date - 01/10/2014 04:50 - 01/12/2014 05:07
  • Last Updated - 01/10/2014 07:06
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - chiefs
  • Updated on Tuesday, 7 January 2014, 09:17:32 CST


    The server is experiencing packet loss and our senior admins are working on it.

    We shall keep posting updates here.

    Updated On Tuesday, 7 January 2014, 16:25:07 pm CST

    The issue has been resolved. The server is fine now.

  • Date - 01/07/2014 09:18
  • Last Updated - 01/07/2014 16:26
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Washington (LAX)
  • Updated On Tuesday, 7 January 2014, 09:17:32 am CST

    The server is experiencing packet loss and our senior admins are working on it.

    We shall keep posting updates here.

    Updated On Tuesday, 7 January 2014, 16:24:38 pm CST

    The issue has been resolved. The server is fine now.

  • Date - 01/07/2014 09:17
  • Last Updated - 01/07/2014 16:25
Cloud server Issues (Resolved)
  • Priority - High
  • Affecting Other - Cloud1
  • Friday, 3 January 2014, 16:17:30 CST

    We are experiencing some issues with cloud server node and we have contacted DC technicians regarding this. We will update you soon. Thank you for your patience

    Friday, 3 January 2014, 16:17:30 CST

    The issues with one of the node still persists. We shall get back to you soon

    This has been resolved. Please open a ticket if you have any further issues

  • Date - 01/02/2014 16:17
  • Last Updated - 01/04/2014 16:18
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Friday | 03 January 2014 | 22:14 PM CST
    We are facing some issues with the server. Our senior admins are working on the issue. We will keep you updated on the same network issue thread.

    Friday | 03 January 2014 | 22:53 PM CST
    We are doing cPanel upgradtion in server. We will update you once it completed.  

  • Date - 01/03/2014 22:13 - 01/04/2014 05:12
  • Last Updated - 01/03/2014 23:01
Server Issue (Resolved)
  • Priority - High
  • Affecting Server - xray
  • Tuesday | 31 December 2013 | 06:02 AM
    We are facing some issues with the server and our senior admins are working on this now. We will keep you posted here.
    Tuesday | 31 December 2013 | 06:48 AM
    The server is rebooted and the issue is fixed now.

  • Date - 12/31/2013 06:02
  • Last Updated - 12/31/2013 06:48
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Friday, 27 December 2013, 01:25 CST
    We are facing some issues with the server. Our senior admins are working on the issue. We will keep you updated on the same network issue thread.

  • Date - 12/27/2013 01:25 - 12/31/2013 06:04
  • Last Updated - 12/27/2013 01:28
Server Issue (Resolved)
  • Priority - High
  • Affecting Server - uniform (EU)
  • Wednesday | 25 December 2013 | 13:14 PM
    We are facing some issues with the server uniform. Our senior admins are working on the server now. We will keep you updated here.

    Wednesday | 25 December 2013 | 13:55 PM
    The server is back online. The sites are loading fine now.
    Wednesday | 25 December 2013 | 14:16 PM
    The server is still having some issues and we are investigating this now.
    Wednesday | 25 December 2013 | 15:06 PM
    The server is fine now.

  • Date - 12/25/2013 13:14 - 12/26/2013 02:37
  • Last Updated - 12/25/2013 15:07
Server Issue (Resolved)
  • Priority - High
  • Affecting Server - xray
  • Wednesday | 18 December 2013 | 11:45 AM
    We are facing some issues with the server. Our senior admins are working on the issue. We will keep you updated on the same network issue thread.

    Wednesday | 18 December 2013 | 13:17 PM
    Currently the datacenter techs are working on the issue. Hope the issue will be resolved soon.

  • Date - 12/18/2013 11:45 - 12/22/2013 06:34
  • Last Updated - 12/18/2013 13:18
Server Isssue (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • Thursday, 28 November 2013,  17:58 PM CST

    The server is experiencing packet loss. We are checking this with our network team

    Sunday, 15 December 2013, 21:34 PM CST

    The server is fine now. 

  • Date - 11/28/2013 18:01
  • Last Updated - 12/15/2013 21:36
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Friday, 13 December 2013,  16:55 PM CST
    Server is facing some issues and our senior admins are working on it. We shall keep posting updates here.

    Friday, 13 December 2013,  17:23 PM CST
    The issue has been resolved. The server is fine now.


  • Date - 12/13/2013 16:55
  • Last Updated - 12/13/2013 17:24
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Wednesday, 11 December 2013,  13:38 PM CST
    Server is facing some issues and our senior admins are working on it. We shall keep posting updates here.

    Wednesday, 11 December 2013,  13:58 PM CST
    Server will be fine now. Please open a support ticket, if you still facing any issues.

  • Date - 12/11/2013 13:38
  • Last Updated - 12/11/2013 13:59
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - panthers
  • Monday | 09 December 2013 | 5:57:15 AM

    Server is facing some issues and our senior admins are working on it. We shall keep posting updates here.

    Tuesday | 10 December 2013 | 12:51 PM
    We are still facing issues with the server. Our NOC team is checking this and we hope that the issue will be resolved soon.

  • Date - 12/09/2013 05:56 - 12/31/2013 06:04
  • Last Updated - 12/10/2013 12:54
Rebooting Server (Resolved)
  • Priority - Critical
  • Affecting Server - chiefs
  • Saturday | 07 December 2013 | 00:37 AM
    The server has been rebooted to fix the quota issue. We shall keep you posted with updates.

    Saturday | 07 December 2013 | 01:19 AM
    The issue has been resolved. The server is fine now. 

  • Date - 12/07/2013 00:37 - 12/12/2013 12:56
  • Last Updated - 12/07/2013 01:22
Server Rebooting (Resolved)
  • Priority - Critical
  • Affecting Other - e2host1002.unisonplatform.com
  • Thursday 05 December 2013 02:20 amCST
    facing grub error on the reboot. Our senior admis are work on it. We shall keep posting further updates here.

    Thursday 05 December 2013 04:20 amCST
    issue has been fixed. server is fine now.

  • Date - 12/05/2013 02:20
  • Last Updated - 12/05/2013 04:03
cPanel/WHM Issue (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • Monday,  02 December 2013,  13:16PM CST
    We are working on the server at the moment regarding the issue with cPanel/WHM and shall get back to you soon

  • Date - 12/02/2013 13:12 - 12/03/2013 06:44
  • Last Updated - 12/02/2013 13:17
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - Chargers
  • Monday,  02 December 2013,  04:05AM CST
    We are facing some issues with server and our senior admins are working on this. We will keep you updated.

    Monday,  02 December 2013,  13:13PM CST
    The issue has been resolved now. Please check

  • Date - 12/02/2013 21:28
  • Last Updated - 12/02/2013 13:14
DDOS Attack (Resolved)
  • Priority - High
  • Affecting Server - Gladiator (ASIA)
  • Friday | 29 November 2013 | 15:14 PM
    Currently the server is facing a DDOS attack. The datacenter techs are working on this now. We will keep you updated here.

    Saturday | 30 November 2013 | 04:55 AM
    The Server main shared IP has been null routed and the new shared IP is 198.105.221.127.

  • Date - 11/29/2013 15:13 - 11/30/2013 16:28
  • Last Updated - 11/30/2013 04:58
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • Thursday, 28 November 2013,  17:58 PM CST

    The server is experiencing packet loss. We are checking this with our DC

  • Date - 11/28/2013 17:58 - 12/07/2013 07:15
  • Last Updated - 11/28/2013 18:00
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • Thursday, 28 November 2013 16:57 PM , CST
    Var partition of the server become read-only and our senior admin is checking this issue. We will keep you updated here.

    Thursday, 28 November 2013 17:53 PM , CST
    This should be fixed now. Please open a support ticket, if you face any further issues.

  • Date - 11/28/2013 16:57
  • Last Updated - 11/28/2013 17:55
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - eagles (ASIA)
  • Wednesday, 27 November 2013 18:56 PM , CST
    We are facing some issues with server and our senior admins are checking this with our DC. We will keep you updated.


    Updated on Thursday, 28 November 2013, 10:03:16 am CST

    The server main IP has been changed and the server is up and responding fine on new IP.

  • Date - 11/27/2013 18:56 - 11/28/2013 10:07
  • Last Updated - 11/28/2013 10:07
Network issue-Some servers are not responding (Resolved)
  • Priority - Critical
  • Affecting Other - US servers
  • We are facing a network issue and the IPs the below range are not responding now.174.136.32.0/24

    174.136.55.0/24
    174.136.24.0/24
    174.136.63.0/24
    174.136.34.0/24

    If your site in the above IP range then your sites also affected.
    Currently our DC techs are checking this issue and we will keep you updated this forum.
    We do apologize for the inconvenience caused.

    The servers are down due to a network issue. The exact issue is due to traffic not routing through a new provider is not routing through us anymore. We are switching it back to old settings.

    Saturday | 23 November 2013 | 12:27 PM
    The network issue has been fixed now. The servers are responding fine now.

     

  • Date - 11/23/2013 09:58
  • Last Updated - 11/28/2013 04:37
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • Wednesday, 27 November 2013 12:12 PM , CST
    We are facing some issues with server and our higher admins are working on this, will keep you posted on the issue. Thank you for your understanding.

    Wednesday, 27 November 2013 13:05 PM , CST

    We changed server main shared IP from 174.127.94.178 to 174.127.94.182. Please update domain A record to
    174.127.94.182, if you are using remote DNS.



  • Date - 11/27/2013 12:12
  • Last Updated - 11/27/2013 18:56
Server Rebooted (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Updated on Wednesday, 27 November 2013, 07:23:15 CST

    The server was having very high load and we had to reboot it. We shall keep posting further updates here.




    Updated on Wednesday, 27 November 2013, 07:25:15 CST

    The server is up now and the servicces are running fine now.

  • Date - 11/27/2013 07:22 - 11/27/2013 07:30
  • Last Updated - 11/27/2013 07:30
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - india
  • Tuesday,26 November 2013, 23:44am CST
    We are facing some issues with server and our senior admins are working on this. We will keep you updated.

    Wednesday, 27 November 2013, 01:51pm CST
    The server should be fine now. 

  • Date - 11/26/2013 23:40
  • Last Updated - 11/27/2013 01:54
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Monday, 25 November 2013, 01:59am CST
    We are experiencing some issues with the server now. Currently our senior admins are working on the issue. We will keep you updated on this thread

    Monday, 25 November 2013, 04:51am CST
    The server should be fine now. All the sites are loading normal now. If you are still having any issue, please open a support ticket.

  • Date - 11/25/2013 01:59
  • Last Updated - 11/25/2013 04:54
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Chargers
  • Friday | 22 November 2013 | 19:28 PM

    We are experiencing some issues with the server now. Currently our senior admins are working on the issue. We will keep you updated on this thread.
    Friday | 22 November 2013 | 19:56 PM
    We could see that only the main shared IP on the server is having the issue. Our senior admins are still working on the server in order to fix the issue.
    Friday | 22 November 2013 | 20:12 PM
    The should be fine now. All the sites are loading fine. If anybody is still having issue, please open a support ticket.

  • Date - 11/22/2013 19:28 - 11/23/2013 07:43
  • Last Updated - 11/22/2013 20:14
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • Friday, 22 November 2013 15:43PM , CST
    The server is down and our higher admins are working on this, will keep you posted on the issue. Thank you for your understanding.

    Friday, 22 November 2013, 16:38 PM
    The server is back online and the sites are loading fine. If you are still having any issue please open a support ticket.

  • Date - 11/22/2013 15:43
  • Last Updated - 11/22/2013 16:40
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - xray

  • Updated on Friday, 22 November 2013, 09:39:48 am CST

    The server is not responding and our data center techs are working on it. We shall keep posting updates here.

    Updated on Friday, 22 November 2013, 09:56:46 am CST

    Server is back online.

  • Date - 11/22/2013 09:39 - 11/23/2013 06:11
  • Last Updated - 11/22/2013 09:57
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Tuesday, 19 November 2013 11:04 AM , CST
    The server is down and our higher admins are working on this, will keep you posted on the issue. Thank you for your understanding. 

    Tuesday, 19 November 2013 12:43 PM , CST
    Main shared IP of the server is configured as 82.145.48.33 and all accounts are moved to this IP. Please update your domain A record to 82.145.48.33, if you are using remote dns.

  • Date - 11/19/2013 11:02 - 11/23/2013 06:11
  • Last Updated - 11/19/2013 12:45
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • Tuesday, 19 November 2013, 01:48AM CST
    We are facing some issues with server and our senior admins are working on this. We will keep you updated

    Tuesday, 19 November 2013, 11:33:26AM CST
    The server should be fine now. All the sites are loading normal now. If you are still having any issue, please open a support ticket.

  • Date - 11/19/2013 01:48
  • Last Updated - 11/19/2013 12:35
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - hotel
  • Saturday, 16 November 2013, 06:41:50 CST

    The server is having slowness issue and the services are going down intermittently.

    Our senior admns and DC techs are checking on this currently.

    We shall keep posting updates here.

    Tuesday, 19 November 2013, 11:31:09AM CST
    The server should be fine now. All the sites are loading normal now. If you are still having any issue, please open a support ticket.

  • Date - 11/16/2013 06:41
  • Last Updated - 11/19/2013 11:37
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • Tuesday, 19 November 2013, 03:33am CST 
    We are facing some issues with server and our senior admins are working on this. We will keep you updated.

    Tuesday, 19 November 2013, 11:33:26AM CST
    The server should be fine now. All the sites are loading normal now. If you are still having any issue, please open a support ticket.

  • Date - 11/19/2013 03:33
  • Last Updated - 11/19/2013 11:36
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  •  
    Tuesday, 19 November 2013, 09:03 AM, CST

    The server is experiencing some issues currently and our DC techs are working on this, we will update this thread with the status again. Thank you for your understanding. 

    Tuesday, 19 November 2013, 09:11 AM, CST

    The server is up now, please contact our support team if you are facing any issues. Thank you. 

  • Date - 11/19/2013 09:01 - 11/19/2013 11:02
  • Last Updated - 11/19/2013 09:12
Server Rebooting (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • Monday,18 November 2013, 23:42 CST

    We have added some IPs to the server xray.unisonplatform.com. But those IPs were not pinging since those IP addresses are from a different subnet to the rest of the IP addresses currently assigned to the server. To resolve the issue, the subnet needs to be deleted and recreated on the correct VLAN. A server reboot is required for this. It is required the service of the network team to make this change. They will be available at the only UK office hours 08:30 - 17:30 ( 2 -11 PM IST). We have updated them to reboot the server reboot on 9:30 AM ( 3:00 PM IST)

  • Date - 11/18/2013 23:42 - 11/22/2013 09:41
  • Last Updated - 11/18/2013 23:48
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • Tuesday, 12 November 2013, 05:05 AM
    We are experiencing some issues with the server and our senior admins are working on this now.

    Wednesday, 13 November 2013, 06:03 AM
    The server should be fine now. All the sites are loading normal now. If you are still having any issue, please open a support ticket.

  • Date - 11/12/2013 05:04
  • Last Updated - 11/13/2013 06:04
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - eagles (ASIA)
  • Monday, 11 November 2013, 11:54 AM
    We have contacted the Data center regarding the main IP issue. We shall keep you updated.

    Monday, 11 November 2013, 12:38 PM
    The issue has been resolved and the sites are accessible now.

  • Date - 11/11/2013 11:54
  • Last Updated - 11/11/2013 12:39
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • Monday, 05 November 2013, 09:26pm CST
    The server facing DDOS attack on Sing3 node. Senior admins are working on it. We will keep you posted.

    Wednesday, 06 November 2013, 12:37 PM
    The server should be fine now. All the sites are loading normal now. If you are still having any issue, please open a support ticket.

  • Date - 11/05/2013 09:26
  • Last Updated - 11/06/2013 12:38
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • Monday, 04 November 2013, 02:04 am CST
    The server facing DDOS attack on Sing3 node. Senior admins are working on it. We will keep you posted.

    Wednesday, 06 November 2013, 12:35 PM
    The server should be fine now. All the sites are loading normal now. If you are still having any issue, please open a support ticket.

  • Date - 11/04/2013 02:04
  • Last Updated - 11/06/2013 12:37
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • Updated on Tuesday, 5 November 2013, 06:13:24 am CST

    The server is under attack and our senior admins are working on it.  We shall keep posting updates here.

    Updated on Tuesday, 5 November 2013, 08:37:01 am CST

    The attack has been mitigated. Also, we have
    added necessary rules on the firewall to avoid this in future.

     

  • Date - 11/05/2013 06:12 - 11/06/2013 05:59
  • Last Updated - 11/05/2013 08:38
Server Rebooting (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Monday, 04 November 2013, 02:57am CST

    We could see that disk quota was not enabled on the vps ravens.unisonplatform.com. We have enabled the concerned parameter. We will a need a vps reboot.We will keep you posted

  • Date - 11/04/2013 02:57 - 11/06/2013 05:59
  • Last Updated - 11/04/2013 03:01
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • Sunday, 03 November, 2013 20:14 PM CST

    The server is experiencing Packet loss. Our senior admins are working on this. We will keep you posted.


    Sunday, 03 November 2013, 20:44 PM CST

    We have null routed the main shared IP. We will update you with more details soon.

    Sunday, 03 November 2013, 22:28 PM CST

    The issue with the server has been resolved and the server is stable now.

  • Date - 11/03/2013 20:14
  • Last Updated - 11/03/2013 23:26
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • Sunday, 03 November 2013, 19:26 PM CST:

    The server is experiencing Packet loss. Our senior admins are working on this. We will keep you posted.


    Sunday, 03 November 2013,  20:28 PM CST

    The server is back online now.

  • Date - 11/03/2013 19:26
  • Last Updated - 11/03/2013 20:40
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)

  • Friday, 1 November 2013, 10:35:53 am CST


    Our senior admins are working on the server. We shall keep posting updates here.


    Friday, 1 November 2013, 11:16:56 am CST

    The server is up now and the services are fine.

  • Date - 11/01/2013 11:35 - 11/06/2013 05:59
  • Last Updated - 11/01/2013 12:18
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • Wednesday, 30 October 2013, 05:23:53 am CST:

    The server is experiencing heavy attack and our senior admins are working on it to eliminate the issue.

    Please check here for further updates.

    Thursday | 31 October 2013 | 12:56 PM
    The issue with the server has been resolved and the server is stable now.

  • Date - 10/30/2013 06:23 - 10/31/2013 23:27
  • Last Updated - 10/31/2013 12:57
Server Issue (Resolved)
  • Priority - High
  • Affecting Server - chiefs
  • Thursday, 31 October 2013, 12:39 PM
    We are experiencing some issues with the server and our senior admins are working on this now.

    Thursday | 31 October 2013 | 12:54 PM
    The issue with the server has been resolved and the server is stable now.

  • Date - 10/31/2013 12:39 - 10/31/2013 23:25
  • Last Updated - 10/31/2013 12:56
Server Issue (Resolved)
  • Priority - High
  • Affecting Server - Washington (LAX)

  • Thursday, 31 October 2013, 12:43 PM
    We are facing some issues with server and our senior admins are working on this. We will keep you updated.


    Thursday | 31 October 2013 | 12:52 PM
    The issue with the server has been resolved and the server is stable now.

  • Date - 10/31/2013 12:43 - 10/31/2013 23:24
  • Last Updated - 10/31/2013 12:54
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - november
  • Updated Thursday, 24 October 2013, 01:13:50PM CST

    We are facing some issues with server and our senior admins are working on this. We will keep you updated.

    Updated Thursday, 24 October 2013, 02:58:08PM CST

    The issue with the server has been resolved. Please open a support request, if you face any further issues. 

  • Date - 10/24/2013 13:13
  • Last Updated - 10/24/2013 14:59
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • Updated Wednesday, 23 October 2013, 02:33:30PM CST

    We are facing some issues with server and our senior admins are working on this. We will keep you updated.

    Updated Wednesday, 23 October 2013, 03:13:05
    PM CST


    The issue with the server has been resolved and the server is stable now.




  • Date - 10/23/2013 14:32
  • Last Updated - 10/23/2013 15:14
File System Error (Resolved)
  • Priority - Critical
  • Affecting Other - e2host1001
  • Sunday  20 October at 03:16 am CST 
    We are facing some file system errors on e2host1001 and we are performing a file system check now.
    We will keep you updated through this thread. Thank you
    The issue has been resolved

  • Date - 10/20/2013 03:15
  • Last Updated - 10/22/2013 14:54
Server issues (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Monday, 14 October 8:29:21 a.m CST 2013

    The server is experiencing some temporary issues, and our Senior technicians are working on it. We will keep you posted on this thread, thank you for your understanding. 
    The issue has been resolved

  • Date - 10/14/2013 08:27
  • Last Updated - 10/22/2013 14:51
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Updated on Saturday, 19 October at 2:54 am CST
    We are facing some packet loss in server yankee. Our DC techs are working on it. We will keep you updated through this thread.
    The issue has been resolved

  • Date - 10/19/2013 02:54
  • Last Updated - 10/22/2013 14:50
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - texans
  • Updated on Friday, 18 October 2013, 07:27:29 a.m CST

    There is load spike on the server and our senior admins are working on it. We shall keep posting updates here.
    The issue has been resolved

  • Date - 10/18/2013 08:25
  • Last Updated - 10/22/2013 14:50
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Updated Monday 21 October 2013, 19:28 PM CST
    We are facing some issues with diskspace usage on the server and our senior admins are working on this. We shall keep you updated.

    Updated Tuesday 22 October 2013, 01:19 am CST
    The issue has been fixed and the server is up and running now. Thank you.

  • Date - 10/21/2013 19:28
  • Last Updated - 10/22/2013 14:48
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - eagles (ASIA)
  • Sunday  20 October 2013 at 01:32 am CST
    We are rebooting server eagles for maintenance. We will keep you updated through this thread. Thank you

    Sunday  20 October 2013 at 02:16 am CST 
    The server is successfully rebooted and it is loading fine now. Thanks for your understanding.

  • Date - 10/20/2013 01:38
  • Last Updated - 10/21/2013 22:59
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • Sunday  20 October 2013 at 01:32 am CST
    We are rebooting server vikings for maintenance. We will keep you updated through this thread. Thank you

    Sunday  20 October 2013 at 02:16 am CST 
    The server is successfully rebooted and it is loading fine now. Thanks for your understanding.

  • Date - 10/20/2013 01:32
  • Last Updated - 10/20/2013 02:30
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - vikings (ASIA)
  • Thursday  17 October at 2:07 am CST
    The server Vikings is rebooting due to some temporary issues. We will keep you updated through this thread. Thank you.

    Thursday  17 October at 2:51 am CST
    The reboot has been completed and the server is loading fine now. Thank you.



  • Date - 10/17/2013 02:07
  • Last Updated - 10/17/2013 22:14
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • Tuesday, 1 October 2013, 11:06:42am CST
    The servers are experiencing packet loss and our admins are working on it.
    We shall keep posting updates here.

    Wednesday, 2 October 2013, 10:58:52am CST
    Our sernior admins are still working on the server. We will keep you updated.

    Saturday, 5 October 2013, 8:44:40am CST
    One of the partition went read only. We have contacted Data center regarding this and they are working on the server to fix it

    Saturday, 5 October 2013, 5:00:40pm CST
    Server is back online and services are running fine. But sites are taking to more time to load. Our senior admins are still checking this. 

    Saturday, 5 October 2013, 9:16:40pm CST
    We are facing some ddos attack on the server and our special network team is working on this. We will keep you posted.

    Monday, 7 October 2013 5:20:10 a.m CST
    Our network admins are working with the DC to fix the issue asap, we will keep you informed. Thank you. 


    Tuesday, 08 October 2013  09:43 AM CST
    We are in the process of changing the main shared IP. We will keep you posted on this.

    Tuesday, 08 October 2013  10:16 AM CST
    We have changed the server main shared Ip from 69.194.235.203 to 69.194.235.204 . If you are using remote DNS, Please update
    the A record with IP 69.194.235.204

    Monday, 14 October at 22:02 pm CST
    The issue with the server has been resolved and the server is stable now. 
    It was a DNS amplication attack and we have applied special firewall rules at the DC level to resolve it. We will make sure to avoid it in future.
    Thank you for the support.

  • Date - 10/01/2013 12:05 - 10/15/2013 12:32
  • Last Updated - 10/14/2013 22:23
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - broncos
  • Tuesday, 1 October 2013, 07:36:23am CST
    The server is experiencing packet  loss and our senior admins are working on it. We shall keep posting updates here.

    Wednesday, 2 October 2013, 06:40:52am CST
    Broncos is rebooted to new kernel and we are still monitoring the server. We will keep you posted.

    Wednesday, 2 October 2013, 08:45:12am CST
    We have changed server IP to 69.194.235.228. Please update account A record to 69.194.235.228, if you are using remote nameservers.

    Sunday, 6 October 2013, 04:26am CST 
    Our senior admins are still working on it. We will keep you posted. Thanks for your understanding.

    Monday, 7 October 2013 5:17:22 a.m CST
    Our network admins are working with the DC to fix the issue asap, we will keep you informed. Thank you. 

    Tuesday, 8 October 2013, 02:14 am CST 
    We have find some hardware issues with the server which might cause slowness issues and we are replacing the drive. We will keep you posted.

    Tuesday, 8 October 2013, 04:01 am CST
    The raid rebuild has completed 50%. There will be a file system check after the raid rebuild. Thank you

    Tuesday, 8 October 2013, 06:36:46 am CST
    The server is up and the services are running fine now.

    Saturday, 12 October 2013, 08:14:21 am CST
    We are facing some issues with server and our NOC team working on this. We will keep you posted.

    Monday, 14 October at 22:02 pm
    CST
    The issue with the server has been resolved and the server is stable now.
    It was a DNS amplication attack and we have applied special firewall rules at DC level to resolve it. We will make sure to avoid it in future.
    Thanks for your support.




  • Date - 10/01/2013 08:35 - 10/15/2013 12:32
  • Last Updated - 10/14/2013 22:22
Server Isssue (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • Monday, 7 October 3:23:09 p.m CDT
    The server is experiencing some issues. DC techs are doing manaul fsck on the server.

    We shall Keep you updated.

    This issue has been taken care of. 

  • Date - 10/07/2013 15:19 - 10/14/2013 08:36
  • Last Updated - 10/14/2013 08:37
LVM Extend (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Sunday, 13 October at 21:45 pm CST
    This is to inform our customers that we will be performing an LVM extend on rams.unisonplatform.com, in 3 hours from now.
    We will keep you posted. Thanks for your understanding

    Monday, 14 October at 00:56 am CST
    We are taking down rams.unisonplatform.com for LVM extension. We will keep you posted.

    Monday, 14 October at 03:46 am CST
    The LVM extension has been completed and server is up now.

  • Date - 10/13/2013 22:00
  • Last Updated - 10/14/2013 03:52
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Sunday, 13 October at 2:24 am CST 
    Quota initialization is going on the server. We will update you once it has been completed. Thank you 

    Sunday, 13 October at 3:39 am CST
    Quota initialization has been completed and the server is running fine now. Thak you 

  • Date - 10/13/2013 02:24 - 10/13/2013 22:00
  • Last Updated - 10/13/2013 03:41
Enabling flash cache (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Thursday, 10 October 2013 at 04:54 am CST
    We are taking down the server for enabling flash cahe. We will keep you updated through this thread.

    Thursday, 10 October 2013 at 22:22 CST
    We have enabled flash cache in the server. Thank you 

  • Date - 10/10/2013 04:54
  • Last Updated - 10/10/2013 22:29
Softaculous Issue (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • Monday, 7 October 2013, 10:51 AM CST
    The Softaculous on the server is showing issues with missing/old file updates and we have contacted the Softaculous support in this regard, we will update this thread again once we hear back from them. Thank you for your understanding. 

    Wednesday, 09 October 2013  11:55 AM CST
    We have fixed the issue with softaculous.

  • Date - 10/07/2013 10:50
  • Last Updated - 10/09/2013 11:57
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Thursday, 3 October , 6:09:21 a.m CST

    The server is experiencing some temporary issues and our Software Technicians are working on it.
    We shall keep you posted on this thread, thank you for your understanding.  

    Thursday, 3 October , 7:09:57 a.m CST

    The server is up and fine now as the DC techs attached a mitigation device to the server , but some of our clients may face accessibility issue(IP Block) due to this. If you face any problem, kindly open a support ticket with the traceroute results from the respective machines and we could check it for you. Thank you. 

    Saturday, 5 October , 9:16:40pm CST
    We are facing some ddos attack on the server and our special network team is working on this. We will keep you posted.

    Monday, 7 October 2013 5:19:20 a.m CST
    Our network admins are working with the DC to fix the issue asap, we will keep you informed. Thank you. 


  • Date - 10/03/2013 05:59 - 10/14/2013 08:35
  • Last Updated - 10/07/2013 05:20
RAM Upgrade (Resolved)
  • Priority - High
  • Affecting Other - e2vps001
  • Thursday, 3 October 2013, 16:17:23 CST
    We will be taking down e2vps001 for RAM upgrade shortly. We shall update you soon.

    Updated Thursday, 3 October 2013, 16:40:48 CST
    RAM upgrade has been completed and servers are online now

  • Date - 10/03/2013 16:15
  • Last Updated - 10/03/2013 16:44
General Security Update for E2 Customers (Resolved)
  • Priority - Critical
  • Affecting Other - All Eleven2 customers
  • Thursday,03 October at 02:50 AM CST
    This is to update all our Eleven2 customers about the security issues that will arise if the CMS sites are not updated. 
    We are updating some messures for securing your wp-admin access.
    ===
    You can consider protecting wp-admin access to specific IPs as follows.

    --------
    paste the following code in htaccess of each wp account, replacing the 123\.123\.123\.123 IP address with your own:


    RewriteEngine on
    RewriteCond %{REQUEST_URI} ^/wp-login\.php(.*)$ [OR]
    RewriteCond %{REQUEST_URI} ^/wp-admin$
    RewriteCond %{REMOTE_ADDR} !^123\.123\.123\.123$
    RewriteRule ^(.*)$ – [R=403,L]

    ---------

    Also there is another solution, which also per domain basis.

    You can ask the clients to protect wp-admin with password.


    ---------

    Step 1:Creating the Password File via SSH / Command Line

    To create the encrypted password you will need to use a utility such as the command-line program htpasswd. More detailed technical information about htpasswd can be found at http://httpd.apache.org/docs/current/programs/htpasswd.html.

    An example would be to do this:

    htpasswd -c /home/username/.wpadmin john
    You would then be prompted to enter the password you wish to use for the username "john" in order to access the wp-login page. You can then log into the wp-admin interface as you normally would. There are many other online tools that can be used to convert standard passwords to encrypted for this purpose.

    Step 2: Update the .htaccess File

    All domains under the home directory will share the common .wpadmin file. (The command listed in Option B above creates the /home/username/.wpadmin file due to the -c.)

    The last step is to place the following code in the /home/username/.htaccess file:

    ErrorDocument 401 "Unauthorized Access"
    ErrorDocument 403 "Forbidden"

    AuthName "Authorized Only"
    AuthType Basic
    AuthUserFile /home/username/.wpadmin
    require valid-user

    Note: replace "username" above with your cPanel username.
    ===
    Please follow the above mentioned steps to protect your sites from attack.




  • Date - 10/03/2013 02:50 - 10/14/2013 08:28
  • Last Updated - 10/03/2013 03:31
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - raiders
  • Tuesday, 1 October 2013, 11:06:42am CST

    The servers are experiencing packet loss and our admins are working on it. We shall keep posting updates here.

    Wednesday, 2 October 2013, 06:40:52am CST

     Issue with server is fixed and services are running fine now.



  • Date - 10/01/2013 15:44
  • Last Updated - 10/02/2013 06:44
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • Tuesday, 01 October at 01:27am CST
    The server will be facing some downtime due to maintenance works, thank you for your understanding.

    Tuesday, 01 October at 02:14am CST
    The server is back online with new Kernal.

  • Date - 10/01/2013 01:27 - 10/01/2013 05:11
  • Last Updated - 10/01/2013 02:17
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • Updated Monday, 30 September 2013, 10:07:30 am CST

    The server is experiencing heavy packet loss and our senior admins are working on it.

    We shall keep you posted with updates.


  • Date - 09/30/2013 11:06 - 10/01/2013 05:12
  • Last Updated - 09/30/2013 11:10
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - zulu
  • Updated on Sunday, 29 September 2013, 07:18:42 CST

    The server is down with a corrupted grub and our senior admins are reinstalling it. We shall keep posting updates here.

    Updated on Sunday, 29 September 2013, 10:32:05 CST

    The server is up and the services are running fine. We have scheduled further maintenance for off peak hours. We are sorry for the inconvenience.

  • Date - 09/29/2013 08:16 - 10/01/2013 05:11
  • Last Updated - 09/29/2013 14:33
Server Rebooted (Resolved)
  • Priority - Critical
  • Affecting Server - broncos
  • Updated on Sunday, 29 September 2013, 10:32:05 CST

    The server has been rebooted. We shall keep updated on this thread.


    Updated on Sunday, 29 September 2013, 10:55:05 CST

    The server is up and services are running fine now.

  • Date - 09/29/2013 11:35 - 10/01/2013 05:12
  • Last Updated - 09/29/2013 11:58
Scheduled Maintenance on UK Servers (Resolved)
  • Priority - High
  • Affecting Other - All UK Servers

  • Wednesday, 25 September at 05:35:50pm CST

    We have a scheduled maintenance on UK servers for clearing txt counters. We will keep you updated in the same thread.

    Wednesday, 25 September at 06:00:00pm CST

    We have completed this on X-ray and the server is online now.

  • Date - 09/25/2013 17:29
  • Last Updated - 09/29/2013 10:12
CPanel Issues on Sierra Server (Resolved)
  • Priority - Critical
  • Affecting Server - sierra
  • Updated on 28 September 13:37 PM CST
    cPanel modules on our Sierra server got corrupted and our senior admins are wokring on that. Our team will continue to update you on this network status thread. We apologies for any inconvenience caused.  Please note, this only affects Cpanel services, no other servers are affected.

    Updated on 28 September 14:51 PM CST
    We have sheduled a upcp on this server to fix this issue. it is being scheduled on today at off-peak hours

    Updated on 28 September 01:57 AM CST
    issue with server Sierra is fixed. Server is running fine now.


  • Date - 09/28/2013 13:37 - 10/01/2013 05:12
  • Last Updated - 09/29/2013 01:58
Kernel upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Updated on 7:45 AM Saturday, September 28 2013 CST:

    The server has been rebooted for kernel upgrade. Filesystem check is curently running on the server.

    We shall keep posting updates here.

    Updated on 11:45 AM Saturday, September 28 2013 CST:

    The server is still undergoing an FSCK, we anticipate it will be completed within the next 30 minutes or so.  Unfortunately as we this is a system check, there is nothing we can do to speed it up or slow it down.

    Updated on 11:45 PM Saturday, September 28 2013 CST:

    It appears the final stages of the FSCK are about to be completed.  We will post more updates as soon as we can.

    Updated on 15:08 PM Saturday  28 September 2013 CST

    We have completed fsck on lima server. "/home" is mounted back and sites are online now.

  • Date - 09/28/2013 08:43
  • Last Updated - 09/28/2013 15:12
Kernel Upgrade On - papa (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • Wednessday 25th September at 02:07am CST
    We have down the server papa for kernel up-gradation and we are working on it.

    Wednessday 25th September at 03:00am CST
    We have completed the kernel upgradation process and the server " papa " is back online now. 

  • Date - 09/25/2013 02:59 - 09/25/2013 09:34
  • Last Updated - 09/25/2013 04:02
Kernel Upgrade On - e2vps002 (Resolved)
  • Priority - Critical
  • Affecting Other - e2vps002
  • Thursday 19th September at 01:29am CST
    We will be taking down e2vps002 for a kernal upgrade shortly, and the estimated down time is less than 30 minutes.

    Thursday 19th September at 03:19am CST
    Currently the VPS server having some issue with LVM, and we are working on it.

    Thursday 19th September at 04:12am CST
    There is filesystem error on the server and our L3 technitians are working on the issue.

    Thursday 19th September at 08:50am CST
    Our L3 technitians are still working on the restoration of this VPS node. We sincerely apologise for the downtime, and will continue to update all customers via the network thread here.

    Thursday 19th September at 12:11pm CST
    Currently we are performing r1soft restoration of all VPS in node now. Initailly data transfer rate was only 300 Kb/sec as the packet transfer rate in network being slow. Now we have directly connected both r1soft and node server which increased the data transfer rate to 5 Mb/sec.

    Thursday 19th September at 04:46pm CST
    We have contacted r1soft regarding the data transfer slow rate issue. They informed us to perform restoration of VE's individually. We have disabled compression and estimation time in server now so as to speed up the process. We will update you the details regarding the restoration of VE's on progress.

    Thursday 19th September at 07:46pm CST
    There are currently 15 VPS left to restore.  We are restoring one at a time to increase restore speed.  Once each VPS is restored the VPS will then start and go back online.  

    Friday 20th September at 01:24am CST
    The restoration process is completed 60%, and we will continue to update all customers via the network thread here.

    Friday 20th September at 03:28am CST
    80% of restoration is completed. We will continue to update all customers via the network thread here.

    Friday 20th September at 08:50am CST
    Around 92% of restoration is completed. We will update you here on the network thread once all VM's have been restored.

    Friday 20th September at 11:48am CST
    All VM's are now fully restored. If you are still experiancing issues, please submit a support ticket, and our technicians will be keen to assist you. Thank you.

  • Date - 09/19/2013 01:29 - 09/24/2013 04:27
  • Last Updated - 09/24/2013 04:27
Server Maintenance (Resolved)
  • Priority - High
  • Affecting Server - Gladiator (ASIA)

  • Monday, 23 September 20:45 p.m. CST
    We have replaced the backup drive in gladiator and currently we are performing FSCK on the server.

    Monday, 23 September  20:31 PM CST
    We have completed the FSCK and the server is back online now.

  • Date - 09/23/2013 19:17 - 09/23/2013 20:34
  • Last Updated - 09/23/2013 20:33
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Chargers
  • We are currently experiencing ddos attack on Chargers server. Our higher level admins are currently working to resolve this issue. We shall keep you updated

    Attack is mitigated and the server is fine now

  • Date - 09/18/2013 18:39 - 09/18/2013 19:18
  • Last Updated - 09/18/2013 19:19
Scheduled Maintenance (Resolved)
  • Priority - High
  • Affecting Server - xray
  • Wednesday 18th September 2013 at 17:52 CST

    We are going to reboot the xray server to reintstall r1soft CDT agent .We shall update you shortly

    Wednesday 18th September 2013 at 18:22 CST

    Server is back online after the reboot. Please check now

  • Date - 09/18/2013 17:49 - 09/18/2013 18:22
  • Last Updated - 09/18/2013 18:33
Kernel Upgrade On - e2vps001 (Resolved)
  • Priority - Critical
  • Affecting Other - e2vps001
  • Updated Tuesday 17th September 2013 at 04:14am CST

    We will be taking down e2vps001 for a kernal upgrade shortly and the estimated down time is less than 30 minutes.

    Updated on Tuesday 17th September 2013 at 04:36am CST

    The node is being rebooted now. Once all the VEs are back, we shall update this thread.

    Updated on Tuesday, 17 September 2013, 05:16:02 CST

    The server is up with new kernal.

  • Date - 09/17/2013 04:14 - 09/19/2013 13:36
  • Last Updated - 09/17/2013 06:24
Server kernel upgrade ( Ravens and seahawks ) (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Updated Monday, 16, September 2013, 13:23 PM CST

    We have been notified of some software vulnerability which can be exploited if not patched ASAP. As a precautionary measure, we will need to reboot the server your site(s) are located on immediately to protect all our clients from this possible vulnerability.

    Updated Monday, 16, September 2013, 14:07 PM CST

    We have completed the kernel upgradation process and the servers are back online now.

  • Date - 09/16/2013 13:23 - 09/16/2013 14:09
  • Last Updated - 09/16/2013 14:09
Filesystem Error (Resolved)
  • Priority - Critical
  • Affecting Server - LA VPS master
  • Monday September 11th at 8:48am CST
    The e2VPS003 server is currently experiancing file system issues. Our team are working as fast as humanly possible to bring back normal running service. Please note that is only affects customers located on the e2VPS003 server. All other VPS nodes are running fine. Thank you.

    Monday September 11th at 9:36am CST
    The e2VPS003 node is now back online. Some websites on this node are still experiancing issues, and we are working to fix them. We will keep you updated on this network thread.

  • Date - 09/11/2013 08:41 - 09/19/2013 01:59
  • Last Updated - 09/11/2013 09:47
Brain Update (Resolved)
  • Priority - Critical
  • Affecting System - Eleven2 Brain
  • Monday September 9th at 4:28pm CST

    We will be preforming some behind the scenes updates to the eleven2 brain Tuesday September 10th at 10:00 PM CST. During this time the brain will not be accessible the updates should take no longer than one hour.

    We appreciate your patience while we preform these updates.

  • Date - 09/09/2013 16:27 - 09/10/2013 22:52
  • Last Updated - 09/10/2013 17:21
Facing Litespeed License Issues (Resolved)
  • Priority - Critical
  • Affecting Other - Shared Servers
  • Monday 9th September 2013 at 01:19am CST 
    We are currently facing litespeed licence issue with some of our servers. Our senior admins are working on it, and we shall keep you posted here on this thread with updates.

    Monday 9th September 2013 at 03:02am CST
    Our litespeed issue has now been fully resolved. We sincerely apologise for the inconvenience caused. If you are still experiencing issues with your website, please put a support ticket in to our technical support team, who will be able to assist you right away. Thank you.

  • Date - 09/09/2013 00:51
  • Last Updated - 09/09/2013 16:27
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Seahawks (LAX)
  • Updated Monday, 9 September 2013, 10:17:00 CST

    The rack on which server is placed is experiencing heavy attack. Our technicians are working on this . We shall keep you updated.

    Updated Monday, 9 September 2013, 11:24:32 CST

    We had to shut down the server temporarily due to attack and s
    hall keep you updated.

    Updated Monday, 9 September 2013, 11:57:34 CST

    Server is back online now. Please check and open a ticket if you have any further issues

  • Date - 09/09/2013 11:15
  • Last Updated - 09/09/2013 13:17
Replacing the cables of Cloud Server Nodes (Resolved)
  • Priority - Critical
  • Affecting System - HV1 and HV2

  • We are really sorry for the downtime faced on some of our cloud servers. It was routing issue and we had to contact DC to resolve the issue. They found that for some reason our core devices were not seeing the routes properly. They had removed and re-added the switch configurations and they saw all routes come up properly. They did notice that two of our server's interfaces were flapping from the logs that they saw on the switch. They saw that the following two servers were flapping on their public connections, which they suspect caused the route issues.

    e5506-20379.securedservers.com
    e5506-27482.securedservers.com

    So We would like to schedule to replace the cables for these two servers to avoid any further issues. We have scheduled this process during off-peak hours(CDT-11.30PM) today. So the servers on these two nodes will be down for few minutes.

    Saturday, 31 August 2013, 22:46:30 CST

    We have cancelled the replacement of cables and will let you know through this thread if we schedule this again

  • Date - 08/31/2013 22:30
  • Last Updated - 08/31/2013 22:49
Cloud Server Issue (Resolved)
  • Priority - Critical
  • Affecting Other - Cloud1
  • Saturday, 31 August 2013, 05:57:23 CST

    We are facing some issues with the cloud control panel OnApp, and we have contacted the DC technicians in this regard. We are awaiting reply from them and we will keep this thread updated with the status once we hear back. Thank you for your understanding.

    Saturday, 31 August 2013, 15:37:30 CST

    The issue has been fixed and all servers should be online now

  • Date - 08/31/2013 06:55
  • Last Updated - 08/31/2013 15:38
Server Rebooted (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • Updated on 29th August 8:38am CST
    The server has been rebooted. We shall keep you posted with updates.

    Updated on 29th August 8:57am CST
    There was heavy packet loss experienced on the server and currently our DC techs are working on it. Please wait for further updates.

    Updated on 29th August 11:09am CST
    We have null-routed server main shared IP (82.145.48.4) and sites are migrated to secondary IP, 82.145.48.106. Please update domain A record to 82.145.48.106, if you are using remote DNS. You can safely ignore cPanel/WHM license error due to the IP change.

  • Date - 08/29/2013 08:36
  • Last Updated - 08/31/2013 14:00
Server Maintenance (Resolved)
  • Priority - High
  • Affecting Server - Ravens (LAX)
  • Saturday, 31 August 2013, 05:39:09 CST 


    The server will be facing some downtime due to flash cache maintenance works, thank you for your understanding.

    Saturday, 31 August 2013, 13:55:39 CST

    Server is back online now


  • Date - 08/31/2013 06:40
  • Last Updated - 08/31/2013 13:58
Server Maintenance (Resolved)
  • Priority - High
  • Affecting Server - Seahawks (LAX)
  • Saturday, 31 August 2013, 05:39:09 CST 


    The server will be facing some downtime due to flash cache maintenance works, thank you for your understanding.

    Saturday, 31 August 2013, 13:55:39 CST

    Server is back online now

  • Date - 08/31/2013 06:37
  • Last Updated - 08/31/2013 13:58
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - saints

  • Updated on 8.55 AM Friday, 23 August 2013

    The /var has gone read-only on the server . Our senior admins are working on it. We shall keep you posted with updates.

    Updated on 10.11 AM Friday, 23 August 2013

    A filesystem check is being performed on the server. We shall update you once it is completed.

    Updated on 10.15 AM Friday, 23 August 2013

    The server is up and the services are fine now.

  • Date - 08/23/2013 09:53
  • Last Updated - 08/29/2013 12:17
Enabling Acceleron Caching Technology (Resolved)
  • Priority - High
  • Affecting Server - Seahawks (LAX)

  • We have scheduled Acceleron Caching Technology enabling on  Friday, 18 August 2013, 12.30 AM CST. Thank you. 

  • Date - 08/16/2013 13:14 - 08/23/2013 10:29
  • Last Updated - 08/23/2013 10:28
Enabling Acceleron Caching Technology (Resolved)
  • Priority - High
  • Affecting Server - Ravens (LAX)

  • We have scheduled Acceleron Caching Technology enabling on  Friday, 17 August 2013, 11.30 PM CST. Thank you. 

  • Date - 08/16/2013 13:11 - 08/23/2013 10:29
  • Last Updated - 08/23/2013 10:28
Enabling Acceleron Caching Technology (Resolved)
  • Priority - High
  • Affecting Other - e2vps003.unisonplatform.com

  • We have scheduled Acceleron Caching Technology enabling on e2vps003.unisonplatform.com Friday, 17 August 2013, 9.30 PM CST. Thank you. 

  • Date - 08/16/2013 13:07 - 08/23/2013 10:29
  • Last Updated - 08/23/2013 10:28
Enabling Acceleron Caching Technology (Resolved)
  • Priority - High
  • Affecting Other - e2vps002.elinuxservers.com

  • We have scheduled Acceleron Caching Technology enabling on e2vps002.elinuxservers.com Friday, 16 August 2013, 11.30 PM CST. Thank you. 

  • Date - 08/16/2013 13:06 - 08/23/2013 10:29
  • Last Updated - 08/23/2013 10:28
Enabling Acceleron Caching Technology (Resolved)
  • Priority - Medium
  • Affecting Other - e2vps001.elinuxservers.com

  • We have scheduled Acceleron Caching Technology enabling on e2vps001.elinuxservers.com  Friday, 16 August 2013, 9.30 PM CST. Thank you. 

  • Date - 08/16/2013 12:53 - 08/23/2013 10:30
  • Last Updated - 08/23/2013 10:27
Modsecurity ASL Rules Upgrade (Resolved)
  • Priority - Medium
  • Affecting Other - Shared servers
  • Monday, 5 August 2013, 08:56 CST


    We will be upgrading the latest Modsecurity ASL Rules in all Shared servers in the coming days, please contact our technical support team if you face any issues. Thank you for your understanding. 

  • Date - 08/05/2013 09:54 - 08/23/2013 10:30
  • Last Updated - 08/23/2013 10:27
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Sites on Packers are experiencing intermittent downtimes and this issue is still being investigated. We shall keep you updated. Thank you for your patience

    Sites are loading fine now. However, our higher level admins are checking the issue in detail as it is recurring.

    We have been monitoring server for the last few days and verified everything is fine now. Please contact our support team, if you face any further issues.

  • Date - 08/14/2013 14:13
  • Last Updated - 08/19/2013 15:46
Server issues (Resolved)
  • Priority - High
  • Affecting Server - xray

  • Sunday, 18 August 2013, 12:24:26 CST

    There is ddos in the server and the issue is being checked by the Higher admins. We will update this thread for further updates. Thank you for your understanding. 

  • Date - 08/18/2013 13:23
  • Last Updated - 08/19/2013 15:43
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - xray

  • The server will be down for maintenance at 3.30AM BST

    ETA is 15 Minutes.


    The server is up and fine now.

  • Date - 08/18/2013 21:13
  • Last Updated - 08/18/2013 22:31
/usr Read Only (Resolved)
  • Priority - Critical
  • Affecting Server - S7R9
  • Sunday, 18 August 2013, 10:31:57 CST

     /usr in s7r9 is Readonly. Our higher admins are working on this and we will update this thread with the status soon. Thank you for your understanding. 

    Sunday, 18 August 2013, 10:45:52 CST

    Manual fsck running on /usr, we will keep this thread posted.

    Sunday, 18 August 2013, 10:53:38 CST

    Server is up now. 

  • Date - 08/18/2013 11:34
  • Last Updated - 08/18/2013 11:54
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - Chargers
  • Tuesday, 13th August 2013, 3:13am CST

    The server rack chargers is in is currently experiencing ddos issues. Our L3 team in our datacenter are looking into this as a matter of urgency. Normal service will resume shortly after our team has identified and fixed the issue. We will keep you updated on the network thread open here. Thank you for your understanding.

    Tuesday, 13 August 2013, 04:04am CST
    This issue has been taken care of and all sites are  up and running. Please contact our technical support team if you face any other issues. Thank you. 

  • Date - 08/13/2013 04:12 - 08/13/2013 05:23
  • Last Updated - 08/13/2013 05:07
Intermittent Downtime (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Tuesday, 13th August 2013, 3:50am CST

    Sites on Packers are experiencing intermittent downtime, and this issue is being investigated by the DC techs. We will keep you informed via this network thread. Thank you for your patience.

    Tuesday, 13th August 2013, 4:20am CST
    Sites on Packers are now loading fine. We apologise for the inconvenience caused.

  • Date - 08/13/2013 03:48
  • Last Updated - 08/13/2013 04:27
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - Gladiator (ASIA)
  • Hello,

    Server Gladiator is down and we have contacted DC techs regarding this, we will keep this thread updated with the status. Thank you.


     

    The server is up and working fine now.  Please open a ticket if you have any issues with your sites.

  • Date - 08/11/2013 21:40
  • Last Updated - 08/11/2013 22:42
Server issues (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Wednesday, 7 August 2013, 12:39 CST

    We are experiencing some attack on the server and this issue is being investigated by our senior admins. We will keep you updated.

  • Date - 08/07/2013 13:35 - 08/09/2013 04:54
  • Last Updated - 08/09/2013 04:54
Intermittent downtime on Packers (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Wednesday, 7 August 2013, 11:18 CST

    Sites on Packers are experiencing intermittent downtimes and this issue is being investigated by the DC techs. We will keep this tread updated with the status, thank you for your understanding. 

  • Date - 08/07/2013 12:17 - 08/09/2013 04:54
  • Last Updated - 08/07/2013 12:19
Dallas Network issue (Resolved)
  • Priority - Critical
  • Affecting Other - Dallas Facility
  • 08/06/2013 10:57


    A network issue currently being investigated in our Dallas Datacenter.  We will update here with further information ASAP.

    08/06/2013 11:09

    A blade went out in one of the core routers in our Dallas Datacenter, it has been replaced and services are running at this time.  Further information will be provided here once it is available.

    Thanks.

  • Date - 08/06/2013 10:57 - 08/07/2013 08:22
  • Last Updated - 08/06/2013 11:11
Server Down (Resolved)
  • Priority - Critical
  • Affecting Other - VPS16.elinuxservers.com
  • Tuesday, 6 August 2013, 04:41 CST 

    Currently VPS16.elinuxservers.com is down and our DC techs are working on this. 

    We will keep updating the forum post on progress.

  • Date - 08/06/2013 05:28 - 08/06/2013 06:05
  • Last Updated - 08/06/2013 05:44
Modsecurity ASL Rules Upgrade (Resolved)
  • Priority - Medium
  • Affecting Other - Shared servers
  • Monday, 5 August 2013, 08:56 CST


    We will be upgrading the latest Modsecurity ASL Rules in all Shared servers in the coming days, please contact our technical support team if you face any issues. Thank you for your understanding. 

  • Date - 08/05/2013 09:59 - 08/05/2013 10:00
  • Last Updated - 08/05/2013 09:59
URL String issue (Resolved)
  • Priority - Medium
  • Affecting Server - Chargers
  • 07/18/2013 9:00 CST

    Our admins are currently looking into a URL string that is being added to domains on the chargers server. We will update everyone in this thread once we have further information.

    07/30/2013 9:00 CST
    This issue has been resolved.

  • Date - 07/18/2013 08:56
  • Last Updated - 07/30/2013 13:40
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - LA VPS master
  • Friday, 26 July 2013, 11:04:00 CST :
    We are facing a ddos attack in node e2vps001.elinuxservers.com. Our DC techs are working on the issue.

    We will update this thread with further information ASAP.


    The ddos attack is under control now, and all servers are running fine. If you face any further issues with your accounts, you may please contact our Technical Support department and they will help you with it further. Thank you. 


    Updated on Monday 29 July 2013 06:00 AM:
    The node is up after Filesystem check. We have found many of the VEs have missing libraries. We are restoring the files from the 1soft backup. We shall keep you updated.

    Updated on Monday 29 July 2013 07:20 AM:
    The main node is experiencing filesystem errors while mounting LVM and also starting VEs is resulting in kernal panic. We have to do a LVM reduce and create a new /vz.

    After that we will proceed with the restore from R1soft. We shall keep posting updates.

    Updated on Monday 29 July 2013 12:58 PM:
    We tried bare metal restore to the same server but failed,  and now we are about to setup a new server to perform the restoration. We shall update this thread with further updates soon. 

    Updated on Monday 29 July 2013 15:26 PM:
    We are restoring the files from backups at this time and the process will take another 5 hours ,  we greatly apologize for the issues this may cause and thank you for your co-operation. 

    Updated on Monday 29 July 2013  21:57 PM
    The restoration process is completed. Currently we are performing file system check on server. We will keep this thread updated with the status

    Updated on Tuesday 30 July 2013 00:49 AM:
    The issue has been resolved. If you are still having any issues, please open a support ticket.

  • Date - 07/26/2013 12:02
  • Last Updated - 07/30/2013 01:03
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - niners
  • Updated on Monday 29 July 2013 04:17 AM:

    Currently we are running fsck on the server and we will keep updating you.

    Updated on Monday 29 July 2013 06:00 AM:
    There are many libraries missing on the server and our admins are working on the restoration of these files currently. We shall keep you updated.

    Updated on Tuesday 30 July 2013 00:49 AM:
    The server is fine now. If you are still having any issues, please open a support ticket.

  • Date - 07/29/2013 04:21
  • Last Updated - 07/30/2013 00:57
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Updated on Monday 29 July 2013 04:17 AM:

    Currently we are running fsck on the server and we will keep updating you.

    Updated on Monday 29 July 2013 06:00 AM:
    There are many libraries missing on the server and our admins are working on the restoration of these files currently. We shall keep you updated.

    Updated on Tuesday 30 July 2013 00:49 AM:
    The server is fine now. If you are still having any issues, please open a support ticket.

  • Date - 07/29/2013 04:17
  • Last Updated - 07/30/2013 00:56
VPS Node 001 file system issues. (Resolved)
  • Priority - Critical
  • Affecting Server - LA VPS master
  • Friday, 19 July 2013, 11:17:00 CST : 

    We are experiencing file system errors with our e2vps001 node. Our L3 technicians are working on it and we apologize for the inconvenience caused. We will update this thread with the status.  Please note that this only effects 1 vps node if you are not on vps001 this issue does not effect your service.

    Friday, 19 July 2013, 2:17 CST : 
    We are running a FSCK to ensure there is no data loss or corruption, unfortunately there is no ETA while this runs.  We will update this thread with further information ASAP

    Friday, 19 July 2013, 3:35 CST : 
    The FSCK has completed and the node is now online, please contact us directly if you notice any further issues on your individual VPS'

    Thanks.

  • Date - 07/19/2013 12:09
  • Last Updated - 07/19/2013 15:37
Load Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Rams
  • Updated on Friday 19th July at 5:07am CST:

    The server named rams is currently experiencing high load, which is causing websites to load severely slow. One of our L3 technicians is currently working on this to reduce load. Normal service will resume shortly. We apologise for any inconvenience caused.

    Updated on Friday 19th July at 5:44am CST:
    Server load has now been reduced. All services are back to normal. If you are still experiencing issues, please raise a support ticket with our technical support team. Thank you.

  • Date - 07/19/2013 05:06 - 07/19/2013 05:45
  • Last Updated - 07/19/2013 05:45
Server Down (Resolved)
  • Priority - Critical
  • Affecting Other - UK servers
  • Updated on Tuesday 16th July at 7:32am CST:
    Our UK servers are currently experiencing network issues. We are working with our UK datacenter to get the servers back online. Our team will continue to update you on this network status thread. We apologies for any inconvenience caused.
    Updated on Tuesday 16th July at 9:20am CST:
    There was some configuration issues with VLAN settings on the switch, which caused the down time. Servers are online now. Please contact us if you need any further help. 

  • Date - 07/16/2013 07:31
  • Last Updated - 07/16/2013 10:23
IP Issues (UK) (Resolved)
  • Priority - Critical
  • Affecting Other - UK Servers
  • Updated on Thursday 11th July at 4:12am CST:

    The following UK servers are currently experiencing packet loss: Uniform, Xray and Foxtrot. Our technicians are checking this at the moment.

    Updated on Thursday 11th July at 4:40am CST:
    The servers are back online, but experiencing IP issues. This is causing the websites to appear offline. Our technicians are working on this now, as a matter of urgency. We will update this network thread shortly.

    Updated on Thursday 11th July at 6:37am CST:
    Our senior datacenter engineers are working on the IP issue at the moment. All web hosting accounts using a dedicated IP address are being affected. We will update this ticket as soon as we have an update.

    Updated on Thursday 11th July at 7:55am CST:
    All IP's are now resolving on Uniform, Xray and Foxtrot. If you are still having issues, please feel free to submit a support ticket to our technical support team. We apologise for the inconvenience caused, and appreciate your patience whilst we fixed this issue.

  • Date - 07/11/2013 04:11 - 07/11/2013 08:09
  • Last Updated - 07/11/2013 08:09
Network Issue (UK servers) (Resolved)
  • Priority - Critical
  • Affecting Other - UK servers
  • Updated on Wednesday, 10th July 2013, 05:35am CST:

    We are currently experiencing Network issues within our London Data centre. Our Network Engineers are working on it to mitigate the issue. The network issue should be resolved shortly and services will be restored. We apologise for the inconvenience caused and the service disruption.

    Updated on Wednesday, 10th July 2013, 06:48am CST:
    Service is now back to normal. We apologise for the inconvenience caused. If you are still experiencing issues, we advise you to submit a ticket to our technicians  Thank you.

  • Date - 07/10/2013 06:34 - 07/10/2013 06:50
  • Last Updated - 07/10/2013 06:50
Server Issues (UK servers) (Resolved)
  • Priority - Critical
  • Affecting Other - UK servers
  • Updated Monday, 8 July 2013, 07:38:58 CST:

    Our UK servers (xray, patriots, uniform,foxtrot) are experiencing routing issues with most of the IPs. We have contacted the DC and are waiting for updates from them. We shall keep posting updates here.


    Updated Monday, 8 July 2013, 09:13:46 CST:

    The issue has been resolved.

  • Date - 07/08/2013 08:35 - 07/08/2013 10:14
  • Last Updated - 07/08/2013 10:14
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - R3NR
  • Updated on Monday 08 July 2013 03:58 AM :

    The server is having load spike issue and our senior admin is checking the issue. We will keep updating you.

    Updated on Monday 08 July 2013 04:44 AM : 
    The server is up now. Kindly open a support ticket if there is any issues.

  • Date - 07/08/2013 03:58
  • Last Updated - 07/08/2013 04:47
/var is 100% (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Updated on Friday 5th July at 05:58am:

    The /var partition is at 100% on the ravens server. One of our L3 technicians is working on the server at the moment. This should be resolved shortly. We apologise for any inconvenience caused.

    Updated on Friday 5th July at 06:09am:
    The /var partition has been reduced, and the server is stable. However, MySQL is currently down and we are investigating.

    Updated on Friday 5th July at 06:34am:
    Our technicians are just rebooting the Ravens server.

    Updated on Friday 5th July at 06:56am:
    Our L3 technicians are still removing some large backup files from the Ravens server. Normal service will resume shortly.

    Updated on Friday 5th July at 08:01am:
    The Ravens server is now stable and normal service has been resumed. We deeply apologise for any inconvenience caused, and if you are still having problems, we advise you to submit a support ticket. Thank you.

  • Date - 07/05/2013 05:56
  • Last Updated - 07/05/2013 08:02
Server issues (Resolved)
  • Priority - Critical
  • Affecting Server - Chargers
  • Updated on Thursday June 27 2013  21:41 PM

    Chargers server is currently experiencing high packet loss. Our higher level admins are working on this and we shall update you soon.

    Updated on Thursday June 27 2013 22:13 PM

    The Issue has been resolved and services are back online now.

  • Date - 06/27/2013 21:41 - 06/27/2013 22:14
  • Last Updated - 06/27/2013 22:14
Read-only file system (Resolved)
  • Priority - High
  • Affecting Server - saints

  • Thursday 27 June 2013 | 14:53 CDT


    Server File system has gone read-only. Our higher level admins are working on it and it will be fixed soon. Thank you for your patience.

    Thursday 27 June 2013 | 15:04 CDT

    We are performing fsck on /var partition. We will keep this thread updated with the status

    Thursday 27 June 2013 | 15:22 CDT

    Fsck completed and all services back online

  • Date - 06/27/2013 14:52
  • Last Updated - 06/27/2013 15:28
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - tango
  • Updated on Tuesday 25 June 2013 7:48 AM:
    There is load spike on the server and we are working on this. We shall keep posting updates.


    Updated on  Wednesday 26 June 2013 02:49:
    The issue has been resolved. If you experience any issues, please open a support ticket.

  • Date - 06/25/2013 08:47
  • Last Updated - 06/26/2013 03:08
Server Issues (Resolved)
  • Priority - Medium
  • Affecting Server - Ravens (LAX)
  • Updated on Tuesday 25 June 2013 04:18 AM:
    We have stopped ravens.unisonplatform.com vps to enable flash cache. It will take approximately 1 hour. Will keep updating the post.


    Updated on Tuesday | 25 June 2013 | 20:51 PM
    We have to reboot the  server ravens.unisonplatform.com  for enabling flash cache, We shall keep you posted on this thread.

    Updated on Wednesday 26 June 2013 01:27 AM :
    The server is up now. Please open a support ticket if you are experiencing any issues and we will assist you.



  • Date - 06/25/2013 04:18
  • Last Updated - 06/26/2013 01:28
Server Issues (Resolved)
  • Priority - Medium
  • Affecting Server - Seahawks (LAX)
  • Updated on Tuesday 25 June 2013 04:18 AM:
    We have stopped seahawks.unisonplatform.com vps to enable flash cache. It will take approximately 1 hour. Will keep updating the post.

    Updated on Tuesday | 25 June 2013 | 20:51 PM
    We have to reboot the  server seahawks.unisonplatform.com for enabling flash cache, We shall keep you posted on this thread.

    Updated on Wednesday 26 June 2013 01:14 :
    The server is up now. If you are experiencing any issues, please open a support ticket and we will assist you.

  • Date - 06/25/2013 04:22
  • Last Updated - 06/26/2013 01:16
Server Issues (Resolved)
  • Priority - Medium
  • Affecting Server - Seahawks (LAX)
  • Updated on Tuesday 25 June 2013 01:17 AM :

    We have stopped seahawks.unisonplatform.com vps to enable flash cache. It will take approximately 1 hour. Will keep updating the post.

    Updated on Tuesday 25 June 2013 01:51 AM :
    The server is up and working fine now.  Please open a ticket if you have any issues with your sites.

  • Date - 06/25/2013 01:17
  • Last Updated - 06/25/2013 01:53
Server Issues (Resolved)
  • Priority - Medium
  • Affecting Server - Ravens (LAX)
  • Updated on Tuesday 25 June 2013 01:28 AM:

    We have stopped ravens.unisonplatform.com vps to enable flash cache. It will take approximately 1 hour. Will keep updating the post.

    Updated on Tuesday 25 June 2013 01:51 AM :
    The server is up and working fine now.  Please open a ticket if you have any issues with your sites.

  • Date - 06/25/2013 01:28
  • Last Updated - 06/25/2013 01:53
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Ravens (LAX)
  • Updated on Thursday Jun 20 17:23:57 PDT

    Ravens server is currently experiencing high packet loss due to ddos attack. Our higher level admins are working on this and we shall update you soon.

    Updated on Thursday Jun 20 17:46:11 PDT

    The issue has been fixed now . Also  we have verified that sites are loading fine. Please check

  • Date - 06/20/2013 19:11
  • Last Updated - 06/20/2013 19:39
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - raiders
  • Wednesday, 19 June 2013, 07:41:30 CST
    Raiders server went unresponsive and this is being investigated by our DC techs now, we will keep this thread updated with the status. Thank you.
    Wednesday, 19 June 2013, 12:37:55 CST
    The server is now back online. We apologize for any inconvenience caused. If you are still having issues, please submit a technical support ticket, and our team will be happy to help. Thank you.

  • Date - 06/19/2013 08:37
  • Last Updated - 06/19/2013 13:40
Server Issues (Resolved)
  • Priority - Medium
  • Affecting Server - november
  • Updated on Thursday 13 June 2013 22:19 CST:

    Innodb crashed in the server and we are trying to recover it from the backups. We shall keep you posted with updates.

    Updated on Thursday 13 June 2013 23:14 CST:
    The issue has been resolved and the sites are fine now. If there is still any issues, kindly open a support ticket.

  • Date - 06/13/2013 22:19
  • Last Updated - 06/13/2013 23:17
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Updated on Wednesday, 12 June 2013, 09:21:59 CST

    The server is experiencing huge packet loss. We are checking with the DC. Shall keep posting updates.

    The issue has been resolved. Please open a ticket if you have any issues with your sites

  • Date - 06/12/2013 10:19
  • Last Updated - 06/12/2013 13:40
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Chargers
  • Updated on Tuesday, 11 June 2013, 07:29 am CST

    Our senior admin is working on the server. We shall keep you posted with updates.


    Updated on Tuesday, 11 June 2013, 08:19 am CST

    The server faced a heavy UDP flooding attack. The attack has ceased. The server is up and responding now.

  • Date - 06/11/2013 08:28 - 06/12/2013 10:23
  • Last Updated - 06/12/2013 10:23
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • Updated on Tuesday, 11 June 2013, 04:44 am CST

    We are contacting DC for rebooting the server. Shall keep you posted with updates.

    Updated on Tuesday, 11 June 2013, 05:47 am CST

    The server is up and the services are running fine now.

  • Date - 06/11/2013 05:41 - 06/11/2013 08:30
  • Last Updated - 06/11/2013 06:48
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Monday 30th January at 6:52am CST:

    We have contacted our datacenter on this issue. We shall keep all customers updated here on the network thread.

    Monday 30th January at 16:36pm CST:
    We are waiting for updated from our datacenter. Apologise once more for any inconvenience caused.

    Monday 30th January at 17:52pm CST:
    The server is now back online. We apologize for any inconvenience caused. If you are still having issues, please submit a technical support ticket, and our team will be happy to help. Thank you.

  • Date - 01/30/2013 06:52 - 01/30/2013 17:54
  • Last Updated - 06/11/2013 04:40
Rebooting Server (Resolved)
  • Priority - Medium
  • Affecting Server - Chargers
  • Updated on Tuesday 11 June 2013 3:16 AM CST :
    We are rebooting chargers server for kernel upgrade. Will keep updating the post. 

    Updated on Tuesday 11 June 2013 3:25 AM CST :
    Server chargers is up with new kernel. 

  • Date - 06/11/2013 03:16
  • Last Updated - 06/11/2013 03:26
Rebooting Server (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • Updated on Tuesday 11 June 2013 2:27 AM CST :
    We are rebooting xray server for kernel upgrade. Will keep updating the post. 

    Updated on Tuesday 11 June 2013 2:39 AM CST :
    Server xray is up with new kernel. 

  • Date - 06/11/2013 02:27
  • Last Updated - 06/11/2013 02:40
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - raiders
  • The server main IP was subject to a DDOS attack and our DC technicians are currently working on it. Services shall resume shortly.We will keep you updated.We are still facing some issues with the server.Our DC support staff is investigating this issue at the moment. We will keep you posted.

    Updated on Monday 10 June 2013 22:15 PM CST :
    The issue has been fixed and the sites are loading fine now. If there are still any issues, kindly open a support ticket, and our technical support team will be happy to assist. Thank you.

  • Date - 06/10/2013 16:26
  • Last Updated - 06/10/2013 22:17
Packet Loss (Resolved)
  • Priority - Critical
  • Affecting Server - papa
  • Monday 10th June at 6:06am CST:

    Server Papa is currently experiencing packet loss and our higher admins are looking into the issue. We will keep this thread updated with the status. We apologise for any inconvenience caused.

    Monday 10th June at 6:16am CST:
    Our technicians are currently running an FSCK (file system check) on the server.

    Monday 10th June at 6:36am CST:
    The server is now back online and all sites are working correctly. If you are still experiencing issues, please submit a support ticket to our technical support team, who are on hand ready to help. Thank you.

  • Date - 06/10/2013 06:06
  • Last Updated - 06/10/2013 06:44
Server Issues (Resolved)
  • Priority - Medium
  • Affecting Server - yankee (ASIA)
  • Updated on Monday 10th June at 02:26 AM CST:

    We have an issue with MySQL on the yankee server. One of our senior admins is currently checking it. We will keep you updated.

    Updated on Monday 10th June at 03:26 AM CST:
    The issue has been fixed and the sites are loading fine now. If there are still any issues, kindly open a support ticket, and our technical support team will be happy to assist. Thank you.

  • Date - 06/10/2013 02:26
  • Last Updated - 06/10/2013 04:22
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - raiders
  • Raiders server is currently experiencing high packet loss due to ddos attack. Our higher level admins are working on this and we shall update you soon.

    The DNS servers are up and running fine now.

  • Date - 06/07/2013 19:42
  • Last Updated - 06/08/2013 07:38
ns1&ns2.eleven2.com rebooted (Resolved)
  • Priority - Critical
  • Affecting Server - lima


  • All the US servers on DNS cluster ns1.eleven2.com and ns2.eleven2.com are unavailable currently as we are rebooting them. We shall keep you posted with updates.

    Update as of 6:35AM CST:

    The servers are now functioning normally.

  • Date - 06/08/2013 06:21 - 06/08/2013 06:49
  • Last Updated - 06/08/2013 06:49
Server Downtime (Resolved)
  • Priority - High
  • Affecting Server - S7R9
  • Updated Wednesday  05 June 2013 at 15:14 PM

    We are aware of an issue on S7R9.  Our L3 team investigating the issue and will update this post shortly.

  • Date - 06/05/2013 15:14 - 06/05/2013 15:56
  • Last Updated - 06/05/2013 15:16
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Updated Thursday 16th May 2013 - 02:01 AM CST:

    There are lot of syn_recv packets on yankee server. Our senior admins are checking the issue in detail.

    Updated Thursday 16th May 2013 - 04:17 AM CST:
    We are changing domains on ip 198.105.221.158 in yankee to 198.105.221.102. We will keep you posted.


    IP replace has been completed and the domains are resolving fine, please let us know if you are still facing any issue.

  • Date - 05/16/2013 02:01
  • Last Updated - 05/28/2013 19:28
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Update 4am CST, 28th May:
    The server is currently down and we are rebooting the server. We shall keep you updated on this network thread.

    Update 4:30am CST, 28th May:
    The server is online, but unfortunately there is heavy packet loss. Our technicians are currently working to reduce this.

    Update 8:30am CST, 28th May:

    The server is online and the packet loss is now resolved.

  • Date - 05/28/2013 04:56
  • Last Updated - 05/28/2013 19:27
Server Downtime (Resolved)
  • Priority - Critical
  • Affecting Server - Chargers
  • We are aware of an issue on Chargers.  We are investigating the issue and will update this post shortly. 


    Updated Thursday 23rd May 2013 at 23:06 CST:
    There is an attack on chargers and we have temporarily null routed the IP. We will keep you updated.

    Updated Saturday | 25 May 2013 | 05:42 AM CST:

    The null route is lifted back. Dc techs have made some other restrictions to the ip and sites are now resolving but there will be a slight delay. We are still monitoring the server. We will keep you updated.

    Updated Tuesday | 28 May 2013 | 03:42 AM CST:

    The main IP is still null routed. We shall keep posted.

    Updated Tuesday | 28 May 2013 | 19:23 AM CST:

    The main IP is not null routed and the server is back to normal.

  • Date - 05/23/2013 22:56
  • Last Updated - 05/28/2013 19:24
Server issues (Resolved)
  • Priority - Critical
  • Affecting Server - Seahawks (LAX)

  • We had to null route main IP 72.34.33.171 due to DDOS.. Our senior admins are working on this and will update you


    Friday | 24 May 2013 | 22:55 PM CST

    The issue has been fixed. We appreciate your patience and co-operation regarding this issue.

  • Date - 05/18/2013 09:08
  • Last Updated - 05/24/2013 22:57
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - foxtrot
  • We had to null route main IP 82.145.48.8 due to DDOS. Our senior admins are still working on this. We will keep you posted.
    IPs has been changed and server is accessible on secondary IP 82.145.48.199. Since clustering won't work as main ip is null routed, we need to change the ip in ns1/ns2.europe.eleven.com.We are doing it for all domains and will be completed soon.

  • Date - 05/24/2013 13:49 - 05/28/2013 19:26
  • Last Updated - 05/24/2013 21:13
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - foxtrot
  • We could see large packet loss on the server. We are checking this with our DC staff.
    We had to null route main IP 82.145.48.8 due to DDOS. Our senior admins are still working on this. We will keep you posted.
    Null route has been removed and everything should be fine now. Please open support ticket, if you still facing any issues.

  • Date - 05/22/2013 17:27
  • Last Updated - 05/22/2013 21:38
Connection Issues (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Yankee server is currently experiencing connectivity issues. Our datacenter team are currently swapping the ethernet cables. We will update you shortly on this thread.


    Update 6:03am CST, 15th May 2013:
    The server is now back online are running smoothly. We apologise for this short period of downtime. If you are still experiencing issues with your website, please feel free to raise a support ticket with our technicians. Thank you.

  • Date - 05/15/2013 03:35 - 05/15/2013 06:04
  • Last Updated - 05/15/2013 06:04
fsck on /home partition (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Tuesday 14 May 2013 | 12:55 PM

    We are perfomaing fsck on /home partition of Yankee server. We will keep this thread updated with the status, and we appreciate your kind understanding in this regard. Thank you.

    This has been completed and all services back online

  • Date - 05/14/2013 12:55 - 05/14/2013 13:58
  • Last Updated - 05/14/2013 13:58
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Friday, 10 May 2013, 12:30 am CST:


    Yankee server is facing an issue now which is currently our senior admins are investigating this issue. We found high packet loss on the main ip. We will update you the progress. We appreciate your patience and co-operation. 

    Sunday, 12 May 2013, 03:58 am CST:

    The issue has been fixed. Yankee server is loading fine. We appreciate your co-operation regarding this issue.

  • Date - 05/10/2013 00:30
  • Last Updated - 05/12/2013 04:00
LA VPS node server (Resolved)
  • Priority - Critical
  • Affecting Server - LA VPS master
  • The network switch will be briefly shut down for maintenance.  The downtime should not exceed 10 minutes. 

  • Date - 05/09/2013 23:00 - 05/13/2013 05:34
  • Last Updated - 05/09/2013 21:18
Softaculous Issue on server (Resolved)
  • Priority - High
  • Affecting Server - yankee (ASIA)
  • Wednesday, 8 May 2013, 06:46:00 CST

    There is some issue with the Softaculous installs in Yankee, and this is being investigated by our Higher admins. We will keep this thread updated with the progress, thanks. 

    Wednesday, 8 May 2013, 09:44:00 CST

    We have contacted the Softaculous support for this issue and will update this thread once we hear back. Thank you for your understanding.

    Softaculous issue has been fixed now. Please open a support ticket, if you face any further issues.

  • Date - 05/08/2013 07:44
  • Last Updated - 05/09/2013 13:46
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Chargers
  • Thursday, 9 May 2013, 08:28:17 CST

    Chargers is having some issues which is currently investigating on by our senior admins. There is problem with emails, which will be taken care of as well. Thank you for your understanding. We will keep this thread updated with the status.

    We have an attack on rack, where Chargers is located and our DC support staff is working on this now. We will keep you posted. 



  • Date - 05/09/2013 09:27 - 05/13/2013 05:35
  • Last Updated - 05/09/2013 12:10
Server Isssue (Resolved)
  • Priority - High
  • Affecting Server - Chargers
  • We are experiencing high packet loss on the server and our higher level admins are working on it. We shall get back to you


    Thursday 09 May 2013 00:08 AM CST :

    The server is fine now. If the issue still persists, kindly contact our support team and it will be taken care of.

  • Date - 05/08/2013 21:32
  • Last Updated - 05/09/2013 00:10
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - yankee (ASIA)
  • Tuesday, 7 May 2013, 04:40:15 CST


    Yankee server is having some issue with R1soft backups, and we have contacted the R1soft support in this regard. We will keep this thread update, thank you for your co-operation. 

  • Date - 05/07/2013 05:38 - 06/07/2013 22:12
  • Last Updated - 05/08/2013 07:47
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Chargers
  • Tuesday, 7 May 2013, 10:28:15 CST

    We are experiencing attack in Chargers server, and our higher admins are investigating on this issue. We will keep this thread updated with the status. Thank you. 

    Wednesday, 08 May 2013, 02:38 CST

    The issue has been resolved and the server is fine now. If you are still facing any issues, kindly contact our support team.


  • Date - 05/07/2013 11:24
  • Last Updated - 05/08/2013 03:00
Server issues (Resolved)
  • Priority - High
  • Affecting Server - delta
  • Tuesday, 7 May 2013, 04:19:05 CST

    Delta server has /home full, and our senior admins are working on this. We will keep this thread updated with the progress. Thank you. 

    Tuesday, 7 May 2013, 06:23:42 CST

    This issue has been fixed. Thank you. 

  • Date - 05/07/2013 05:12
  • Last Updated - 05/07/2013 07:25
Server Issues (Resolved)
  • Priority - Medium
  • Affecting Server - yankee (ASIA)
  • Monday 06 May 2013  04:35 AM CST : 


    We are performing a myisam check on yankee server. Will keep updating you.

    The mysql issue on the server has been corrected now. The sites should load fine without any issues.

  • Date - 05/06/2013 04:35 - 05/06/2013 08:13
  • Last Updated - 05/06/2013 08:13
/var is 100% on Jets (Resolved)
  • Priority - Medium
  • Affecting Server - jets
  • /var partition is 100% on Jets. We are working on this. We will keep you updated.


    Monday, 06 May 2013, 03:43 am CST:

    The issue has been fixed. If you facing any issue again please contact our support team. Thank you.

  • Date - 05/05/2013 13:39
  • Last Updated - 05/06/2013 03:45
Mysql Issues (Resolved)
  • Priority - High
  • Affecting Server - yankee (ASIA)
  • We are having some issues with mysql on the server and we are repairing databases on the server. We will keep you updated


    Sunday, 05 May 2013, 11:09 pm CST:

    On further investigation found that /var partition is 100% on Yankee. We are working on this. We will keep you updated.

    Monday, 06 May 2013, 03:36 am CST:

    The issue has been fixed. If still you have any issue, contact our support team. Thank you.

  • Date - 05/05/2013 12:17
  • Last Updated - 05/06/2013 03:37
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Server experiencing heavy packet loss and we are working on this.


    Friday, 03 May 2013, 11:04 PM CST

    Yankee Server has been place behind cisco guard and everything is fine now. We are changing the sites on 216.185.103.157 to 198.105.221.106. Clients using remote name servers have to update the A record to 198.105.221.106.

    Saturday 04 May  2013,  09:56 AM CDT

    We have contacted DC regarding the recent issue. We shall keep you updated.

    This has been resolved and everything is back normal.

  • Date - 05/03/2013 21:50 - 05/04/2013 12:41
  • Last Updated - 05/04/2013 12:41
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - yankee (ASIA)

  • Date - 05/04/2013 09:53 - 05/04/2013 09:55
  • Last Updated - 05/04/2013 09:55
Server Issues (Resolved)
  • Priority - Medium
  • Affecting Server - yankee (ASIA)
  • Updated on 23:31 PM  1stMay CST:


    It seems the usr partition on yankee server is having some issues and our senior admins are checking the issue.
    Will keep updating you.


    Updated on 01:04 AM 2nd May CST:

    The yankee server is up now but apache is down. We are working on it.

    Updated on 01:51 AM 2nd May CST:

    The apache is up on yankee. You can contact our support team if you are still having any issues.

  • Date - 05/01/2013 23:31
  • Last Updated - 05/02/2013 01:54
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Tuesday, 30 April 2013, 04:24:20 CST

    The server is experiencing some slowness due to some issues with the firewall, our higher admins are checking the issue and we will keep this thread updated. Thank you. 

    Tuesday, 30 April 2013, 08:34:39

    The problem with the firewall has been taken care of and the server is fine now. 

  • Date - 04/30/2013 05:23
  • Last Updated - 04/30/2013 09:35
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - SR27
  • We are experiencing ddos issues on the server and main IP 69.194.234.43 is currently null routed. We will keep you updated.


    Update 06:40AM CST 28th April:
    All domains resolving to IP 69.194.234.43 has been changed to 69.194.234.46

  • Date - 04/27/2013 14:22 - 04/29/2013 04:08
  • Last Updated - 04/29/2013 04:07
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Update 04:32AM CST 28th April:

    Our senior admins are checking the yankee server. We will keep you updated once the server is fine.

    Update 06:40AM CST 28th April:
    The issue has been fixed and the server is loading fine. The IP of the server has been changed from 216.185.103.147 to 216.185.103.158. Clients using remote name servers have to update the A record to 216.185.103.158.

  • Date - 04/28/2013 04:32 - 04/29/2013 04:08
  • Last Updated - 04/29/2013 04:06
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - raiders
  • We are experiencing some ddos issues on this server and the IP 69.194.236.251 is currently null routed. We will keep you updated.
    We are reducing TTL and will be switching IPs, if attack is not subsidized after 4 hours.
    Null route has been lifted. Please open a support ticket, if you still facing any issues.

  • Date - 04/27/2013 13:26
  • Last Updated - 04/27/2013 17:33
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - mike
  • Thursday, 25 April 2013, 09:11:00 CST

    Server Mike is down and we have contacted the DC techs regarding this, we will keep this thread updated with the status. Thank you. 

    The server has been rebooted and it is up . Thanks. 

  • Date - 04/25/2013 10:10
  • Last Updated - 04/25/2013 12:20
Server issues (Resolved)
  • Priority - High
  • Affecting Server - saints
  • /home is 100% in Saints, we are checking the issue. We will keep this thread updated, thank you.

    This has been taken care of. Thank you. 


  • Date - 04/24/2013 07:10
  • Last Updated - 04/25/2013 12:19
Server Down - Packet loss (Resolved)
  • Priority - Critical
  • Affecting Server - sierra
  • We could see large packets loss on the server. We are checking this with DC staff.


    Update 3:06am CST 25th April:
    All issues with server sierra have now been resolved. If you are experiencing persisting issues, please submit a support ticket to our technical support team. Thank you.

  • Date - 04/24/2013 18:09 - 04/25/2013 03:06
  • Last Updated - 04/25/2013 03:06
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • Server Uniform is down and our higher admins are working on the server right now, we will keep you updated in this thread with the progress. 

    Update 3:04am CST 25th April:
    All services are now running fine. If you are experiencing persisting issues, please submit a support ticket to our technical support team. Thank you.

  • Date - 04/24/2013 19:59 - 04/25/2013 03:05
  • Last Updated - 04/25/2013 03:05
Server Down - Packet loss (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • We are checking packet loss issue with DC person.


    Update 3:02am CST 25th April:
    All issues with server yankee have now been resolved. If you are experiencing persisting issues, please submit a support ticket to our technical support team. Thank you.

  • Date - 04/24/2013 18:51 - 04/25/2013 03:04
  • Last Updated - 04/25/2013 03:04
Server Down - DDOS (Resolved)
  • Priority - Critical
  • Affecting Server - sierra
  • We had to null route main IP 174.136.32.3 due to DDOS. We have applied some rules against DDOS and enabled SYNFLOOD protection on the server . Everything seems fine now and we will remove null route soon.
    Null route has been removed. Please open a support ticket, if you need any further assistance.




  • Date - 04/24/2013 15:34
  • Last Updated - 04/24/2013 16:02
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - sierra
  • We are facing high packet loss on the server. We are checking this with our DC support team.



  • Date - 04/23/2013 14:08
  • Last Updated - 04/24/2013 14:11
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - SR27
  • Saturday, 20 April 2013, 03:49 CST

    We were experiencing DDOS attack on server SR27 and we have moved all domains in IP 69.194.234.43 to 69.194.235.137. Clients using remote name servers have to update the A record to 69.194.235.137.

  • Date - 04/20/2013 03:49
  • Last Updated - 04/23/2013 14:09
Kernel Upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • We have rebooted the server after kernel upgrade. Unfortunately , server didn't come back online after the reboot

    We have contacted DC and shall get back to you soon. Server is up in old kernel itself


    Currently we are awaiting reply from the CloudLinux support regarding the kernel upgrade, we will keep this thread updated with the status. 

  • Date - 04/20/2013 19:15
  • Last Updated - 04/23/2013 14:08
Rebooting Server (Resolved)
  • Priority - Medium
  • Affecting Server - foxtrot
  • Tuesday  23 April 2013, 01:56AM CST:

    We are rebooting the foxtrot server. Will keep you updated.

    The server has been rebooted successfully and it is up now. Thank you for your patience. 

  • Date - 04/23/2013 01:56
  • Last Updated - 04/23/2013 05:03
Read-only file system (Resolved)
  • Priority - Medium
  • Affecting Server - oscar
  • We have noticed that /tmp partition on the server is readonly. Our higher level admins are working on this and it will be fixed soon


    Read only issue on /tmp folder has been fixed. 

  • Date - 04/21/2013 19:27
  • Last Updated - 04/22/2013 09:50
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • Monday, 22 April 2013, 07:33:04 CST


    Delta is down and we have contacted the DC in this regard, we will keep this thread updated. Thank you. 

    Monday, 22 April 2013, 08:43:38 CST

    The server has been rebooted and is up now. 

  • Date - 04/22/2013 08:31
  • Last Updated - 04/22/2013 09:48
Kernal upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • We will be performing a kernel upgrade on the server at Apr 19 11:17:25 BST 2013.

    We will keep you posted during the maintenance.

    Unfortunately, kernel up gradation failed with kernel panic. Now, the  server is up with old cloud kernel.




  • Date - 04/19/2013 05:20
  • Last Updated - 04/20/2013 19:15
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • Updated on 6:05 AM 12th April CST :

    The server is currently down and we are checking with the datacenter.

    Updated on 12:45 pM 12th April CST :


    Our team is hard at work on this issue we will provide further details as soon as possible.  We appreciate your patience.

    Updated on 11:45 pM 12th April CST :

    We have determined that this issue is with NIC card or software/firmware. This issue should be resolved within the next 25 min. We will update further at that time.

    Thanks.

    Server is online and all services are running fine. Please open a support ticket if you face any more issues with your sites.

    We will do a scheduled reboot to see things are fine.

    Updated on 08:51 AM 14 April 2013

    Server main shared Ip is null routed by DC, due to DNS reflection attack and our senior admins are working on this.


    Updated on 09:38 AM 14 April 2013

    The null route of Ip address of uniform server has been lifted.

  • Date - 04/12/2013 07:03 - 04/18/2013 12:22
  • Last Updated - 04/14/2013 09:40
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Friday, 12 April 2013, 06:34:45 CST

    Yankee is down and we have contacted DC technicians to give it a reboot. We will keep this thread updated with the status. Thank you. 


    Friday, 12 April 2013, 08:23:14 CST

    After replacing the failed RAM, the server has been rebooted fine and it is up now. Please open a support ticket if you face any more issues with your sites. Thank you. 

  • Date - 04/12/2013 07:34 - 04/18/2013 12:22
  • Last Updated - 04/12/2013 09:26
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - Chargers
  • The sites are experiencing some intermittent issues in Chargers, and our Senior admins are working on this. We will keep this thread updated with the status.
    We are rebooting the server. We will update this thread with more details shortly.
    Server is online and everything should be fine now. If any one is still experiencing the same issue, kindly contact our support team and it will be checked in detail.




  • Date - 04/11/2013 14:04
  • Last Updated - 04/11/2013 15:52
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - Chargers
  • Thursday, 11 April 2013, 10:01:18 CST
    The sites are experiencing some intermittent issues in Chargers, and our Senior admins are working on this. We will keep this thread updated with the status, and we appreciate your kind understanding in this regard. Thank you. 

    Thursday, 11 April 2013, 10:26:05 CST
    This issue has been fixed by switching the webserver to Apache. If any of your websites are still experiencing issues, please open a support ticket so that we could check it for you. 

  • Date - 04/11/2013 10:59
  • Last Updated - 04/11/2013 11:28
HV7 issue (Resolved)
  • Priority - Critical
  • Affecting Server - vz01.
  • This issue only effects a portion of our cloud servers.  We are looking into a Raid / disk issue that has been causing repeat issues.  We will update this thread with further information ASAP.


    Update:

    A hard drive has been replaced in the Raid array and is rebuilding.  Rebuild status is at 15%.

    Thanks for your Patience.

    Thursday, 11 April 2013, 03:09Am CST:

    Rebuild status is at 34%. Will keep you updated.

    Thursday, 11 April 2013, 10:00Am CST:
    The rebuild has completed and all VMS are up and running.  

  • Date - 04/10/2013 20:11 - 04/11/2013 10:01
  • Last Updated - 04/11/2013 10:01
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - patriots (EU)
  • We are experiencing high packet loss on the server. We are working on this and it will be fixed soon

    Its been resolved now.

  • Date - 04/10/2013 12:54
  • Last Updated - 04/10/2013 20:53
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - Chargers
  • We are experiencing high packet loss on Chargers server. Our higher admins are working on it and it will be fixed soon

    Issue has been fixed now. All the service ports are opened and services are being started.

  • Date - 04/09/2013 11:16
  • Last Updated - 04/09/2013 14:28
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - patriots (EU)
  • We are experiencing high packet loss on patriots server. Our higher level admins are working on the issue and it will be fixed soon. We will keep you updated


    Monday, 8 April 2013, 09:40AM CST:

    The higher level admins are still checking on the issue and we shall keep posted you with updates.

    Monday, 8 April 2013, 23:08PM CST:

    The issue has been resolved. If you are still experiencing the issue, kindly contact out support team and it will be checked in detail.

  • Date - 04/07/2013 18:45
  • Last Updated - 04/08/2013 23:11
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - yankee (ASIA)
  • Sunday, 07 April 2013, 23:07  CST


    We are experiencing high packet loss on Yankee server. Our higher level admins are working on this issue and it will be fixed soon. We will keep you updated.

    The issue has been resolved.

  • Date - 04/07/2013 23:07
  • Last Updated - 04/08/2013 21:32
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)


  • Thursday, 28 March 2013, 04:5:43 CST

    The server is down and our higher admins are working on the issue right now. We will keep this thread updated with the progress. We appreciate your kind patience and co-operation in this regard, thanks. 

    Thursday, 28 March 2013, 05:39 CST

    The server is working fine other than the main IP 82.145.48.2 is down (all sites on other IPs are up and online), this is being investigated currently. 

    Thursday, 28 March 2013, 06:39 CST

    We are going to change the IP of domains those are hosted on 82.145.48.2 to 82.145.48.11. Clients who are using remote NS, are requested to proceed with the IP change ( A record) . Thank you. 

    Monday, 8 April 2013, 04:30AM CST:

    The issue has been resolved and if any one is still experiencing the same issue, kindly contact our support team and it will be checked in detail.


  • Date - 03/28/2013 05:53
  • Last Updated - 04/08/2013 04:37
[Dallas] Network Latency - DDoS (Resolved)
  • Priority - Critical
  • Affecting System - Dallas, TX Network
  • Our network is currently experiencing some latency due to an ongoing DDoS attack. We have already identified the target of the attack and have null-routed the IP, however, you may continue to see some network latency while we continue to mitigate this attack.

    UPDATE: The issue is now resolved. We appreciate everyone's patience.

  • Date - 04/03/2013 14:06
  • Last Updated - 04/03/2013 14:25
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - raiders
  • We have contacted DC regarding this and they are investigating it. We will keep you updated

    Our higher level admins are still working on it. Thank you for your patience.

    Everything is fine. We still keep monitoring the server to avoid any further issues

  • Date - 03/30/2013 18:54
  • Last Updated - 03/31/2013 14:34
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - bravo
  • Our Higher level admins are checking it and shall keep you updated.

    This has been resolved now

  • Date - 03/30/2013 19:44
  • Last Updated - 03/30/2013 22:37
Litespeed Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Chargers
  • Updated on 1:16 p.m , 26th March:

    The webserver is down and our senior admins are currently working on it. We shall keep you posted with updates.

    Updated on 1:25 p.m , 26th March:

    Currently apache is running on the server and the sites are up. We are still working on the litespeed issue.


    Updated on 5:00 PM , 26 March:

    Litespeed issue has been corrected, everything should be working fine now, we are continuing to monitor the server.

  • Date - 03/26/2013 13:15 - 03/27/2013 08:20
  • Last Updated - 03/27/2013 08:20
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - patriots (EU)
  • Updated on 11th March, 11.22 a.m:

    Our senior admins are working on the network issue with Patriots. We shall keep posted with updates.


    Updated on 24th March, 04.00 a.m:

    Issue has been fixed. Thank you for your patience and co-operation regarding this issue.

  • Date - 03/22/2013 11:15
  • Last Updated - 03/24/2013 04:03
Nameserver Issue (Resolved)
  • Priority - Medium
  • Affecting Other - ns101.eleven2.com
  • We are having some issues with one of our US nameserver. We have contacted DC regarding this and it will be fixed soon. Thank you for your patience.

    Issue has been fixed now.

  • Date - 03/21/2013 13:45
  • Last Updated - 03/21/2013 14:27
Raiders Issue (Resolved)
  • Priority - Medium
  • Affecting Server - raiders
  • Updated 01:52AM CST 21st March:

    We were experiencing DDOS attack on server raiders and we have moved all domains in IP 69.194.235.236 to 69.194.236.251. Clients using remote name servers have to update the A record to 69.194.236.251.

  • Date - 03/21/2013 01:52
  • Last Updated - 03/21/2013 12:55
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - raiders
  • We have rebooted the server, but it didn't come back online after the reboot. We have contacted DC now and shall keep you updated

    Server is online now.

  • Date - 03/20/2013 18:10
  • Last Updated - 03/20/2013 18:40
Raiders Issue (Resolved)
  • Priority - High
  • Affecting Server - raiders
  • Updated 22:52PM CST 16th March:

    We were experiencing DDOS attack on server raiders. DC techs have null routed the main IP of raiders 69.194.235.235 since there was an inbound DDOS attack towards this IP. We have changed the main IP of server to 69.194.235.236 and synced the zone files with the clustered nameservers. Please note there will be a propagation delay.

    We appreciate your patience and cooperation regarding this.


    Updated 7:40AM CST 19th March:

    The null-route on the main IP has been lifted. The issue with cpanel license has thus been fixed. Everything is fine now.


     

  • Date - 03/16/2013 22:52 - 03/19/2013 07:43
  • Last Updated - 03/19/2013 07:43
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - Chargers
  • Hello,

    We are facing some server outages. Our senior admins are working on this. We will keep you updated.

    We are rebooting the server.

    Server is back to normal and services are running fine.

  • Date - 03/14/2013 16:41
  • Last Updated - 03/14/2013 17:01
File system Read-Only (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • Server File system has gone read-only and currently we are doing a file-system check on the partition.

    Its been completed.

  • Date - 03/12/2013 20:20
  • Last Updated - 03/13/2013 19:42
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - broncos
  • Our higher level admins are working on this and shall get back to you

    Sites are loading fine now. Please open a ticket if you have issues with any domain

  • Date - 03/08/2013 19:49 - 03/08/2013 22:48
  • Last Updated - 03/08/2013 22:48
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • Our DC has null routed the main IP of our server yankee, and we are reducing the ttl value of all the domains under main ip to 300, so that we can move them to another IP. We will keep this thread updated. Thank you.

    The server is up now and all the services are running fine.

  • Date - 03/04/2013 01:17 - 03/04/2013 11:12
  • Last Updated - 03/04/2013 11:07
Home partition usage reached 100% (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • Lima home partition usage has reached 100%, and our technicians are currently working on this issue to free up space. We will keep this thread updated with the progress. Thank you for your understanding.

    The issue was resolved.

  • Date - 02/28/2013 16:50
  • Last Updated - 03/04/2013 06:42
Home partition usage reached 100% (Resolved)
  • Priority - Medium
  • Affecting Server - Chargers
  • Chargers home partition usage reached to 100% and our technicians are currently working on this issue to free up space. We will keep this thread updated with the progress. Thank you for your co-operation and understanding.

    The issue has been fixed and the services has been resumed.

  • Date - 03/04/2013 02:23
  • Last Updated - 03/04/2013 06:37
Server Issue (Resolved)
  • Priority - Critical
  • Affecting Server - broncos
  • Update 7:10pm CST, 27th February:

    There was some issues with litespeed and we have temporally switched the server to apache. Our L3 admins are working further on this server. We shall keep you posted on this network thread.

    Update 9:18am CST, 28th February:
    Some sites are experiencing downtime. Our L3 team are looking into the source of the problem.

    Update 9.53 am CST 28th February:
    The issue has been fixed. All the services are restored.


  • Date - 02/27/2013 19:54
  • Last Updated - 03/01/2013 13:26
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - india
  • Update 9:10am CST, 26th February:
    The server is experiencing packet loss and our senior admins are working on the issue. We shall keep posting updates here.

    Update 9:12am CST, 26th February:
    The server has been rebooted.

  • Date - 02/26/2013 09:07 - 02/28/2013 09:18
  • Last Updated - 02/28/2013 09:14
File system Read-Only (Resolved)
  • Priority - Critical
  • Affecting Server - saints
  • 8:29pm CST 20th February 2013:
    File system has gone read-only and currently we are doing a file-system check on the partition.


    11:38pm CST 25th February 2013:
    File-system check has been completed. Server is loading fine now. We appreciate your patience and co-operation.

  • Date - 02/20/2013 20:29
  • Last Updated - 02/26/2013 00:02
UK servers Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - None
  • We are experiencing network issues on our UK DC facility.  We will keep you updated.

    The network issue has been resolved. Please check now

  • Date - 02/25/2013 16:30 - 02/25/2013 17:31
  • Last Updated - 02/25/2013 17:30
/ 100% on Foxtrot (Resolved)
  • Priority - High
  • Affecting Server - foxtrot
  • Updated 9:21am CST 19th February:
    Foxtrot server has / 100%, and our technicians are currently working on this issue to free up space. We will keep this thread updated with the progress, thank you for your understanding. 

    Updated 3:13am CST 20th February:
    Our senior admins are still working on this issue. About 2.7GB of space has been freed. We are now running a script to free out more space on the server. All clients websites will be loading as normal. We will keep you updated.

  • Date - 02/19/2013 09:19 - 02/23/2013 13:32
  • Last Updated - 02/20/2013 03:15
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Chargers
  • Hello,

    We are facing some network issues with the server. Our senior support person is working on this. We will keep you updated.

    Update


    There was an issue when adding an IP range.  This issue is now resolved. 

  • Date - 02/18/2013 21:16
  • Last Updated - 02/18/2013 23:15
r47e server (Resolved)
  • Priority - Critical
  • Affecting Server - R47E
  • Updated 2:12am CST 7th February:

    DC techs reported r47e.welcomesearchers.com IP 69.194.234.51 was under attack and currently they have nullrooted this IP. TTLs has been reduced to 300 and in case if the attack and null route exceeds 4 hours or so we could switch domains on main IP to some other.

    We will keep all our customers notified on the thread here.

    Updated 3:40am CST 7th February:
    Null route on the IP was removed. Since the issue persists, the null route has been put back for r47e.welcomesearchers.com. Sorry for the inconvenience caused. We are checking this further and keep you posted.

    Updated 7:57am CST 7th February:
    Our technicians have successfully mitigated the attack and the target IP has been switched to new IP. All the domains which were resolving to "69.194.234.51" are now switched to "69.194.235.103". 

    Customers who are using remote nameservers are requested to update their domain's A records accordingly. If any further issue arises, please contact our support team and we will be happy to assist you. Thanks.

  • Date - 02/07/2013 02:14 - 02/28/2013 09:13
  • Last Updated - 02/11/2013 03:57
/tmp Read-Only (Resolved)
  • Priority - Critical
  • Affecting Server - oscar
  • /tmp has gone read-only and currently we are doing a file-system check on the partition.

  • Date - 02/08/2013 09:23 - 02/26/2013 09:11
  • Last Updated - 02/11/2013 03:56
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • 6 February 2013, 07:44 am CST :
    Yankee server is down and we have contacted the DC techs on this. We are awaiting reply from the DC and will keep this thread updated with the status of the issue, Thank you. 

    6 February 2013, 10:14 am CST :
    The server was blocked due to abuse, and our technicians have resolved the issue. The server is back online now, if you face any more issues with your domains, please open a support ticket with us and we will be more than happy to assist you. Thanks.

  • Date - 02/06/2013 07:42
  • Last Updated - 02/07/2013 03:44
Dallas Datacenter (Resolved)
  • Priority - Critical
  • Affecting System - Dallas Datacenter
  • We are currently looking into an issue effecting our dallas datacenter, Further updates will follow ASAP. Thanks you.


    Update 1:53pm CST 6th Feb:
    Everything should be working correctly at this time, further details on the issue will be posted here shortly.

    Update 2:00pm CST 6th Feb:
    Around 12:10 PM CST, we began receiving alerts from our monitoring system indicating that our entire Dallas, TX network was offline. This outage affected all of our Dallas servers, including those that house Eleven2.com and our phone system. Our website and phone system are hosted on an entirely separate network that is isolated from our customer network, which indicated to us that a very serious datacenter-level issue was occurring.

    We immediately had a team put into action to investigate and resolve the issue. Our Customer Service team began making posts on Twitter and Facebook to keep our customers updated on the issue. These posts were kept continually updated throughout the entire outage until everything was back online.

    Our initial contact with our datacenter indicated that they were receiving a 9 Gbps inbound DDoS attack. This attack made all websites unreachable. At this point, it is not clear who the target was, but we are continuing to investigate this matter further.

    All services were confirmed restored around 2:00 PM CST. Updates were relayed to Twitter, Facebook, and Webhostingtalk.com.

    We understand that uptime is vital to the nature of our business, and yours. While we have quality hardware and many anti-DDoS appliances in place, attacks of this magnitude are extremely difficult to mitigate. We sincerely apologize to all of our customers that were affected by this outage.

  • Date - 02/06/2013 12:25 - 02/07/2013 12:44
  • Last Updated - 02/07/2013 03:42
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • There was high inbound traffic to server and one of the shared IP address (82.145.48.45) is experiencing 100% packet loss. Our datacenter is currently checking on the issue. We shall keep you posted with updates.

    Update 6:31am CST Feb 1st:
    The IP address 82.145.48.45 is null routed due to heavy DDOS attack. The sites on this IP address are being changed to 82.145.48.63.


    Update 8:09am CST Feb 1st:
    All the domains on the packers server, which were resolving to 82.145.48.45 are now resolving to 82.145.48.63. If you are still experiencing any issues, please contact our technical support team via ticket. Thank you.

  • Date - 02/01/2013 05:40 - 02/01/2013 08:08
  • Last Updated - 02/01/2013 08:08
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - panthers
  • The S3K9 server is currently offline. Our technicians are working on getting the server back online, and then identifying the cause on why it went down. We will update you shortly on this network thread.


    Update 9:45am CST 31st January:
    The server is now stable. Our technicians are monitoring the server closely to prevent any further issues from arising. If you are still experiencing issues, please raise a support ticket to our technical team.

  • Date - 01/31/2013 08:50 - 01/31/2013 09:44
  • Last Updated - 01/31/2013 09:44
Server issues (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • The server is facing some load issues, Our technicians are working on it, and will update this thread with further information asap.

    Update 8:04am CST 30th January:
    This has been taken care of, hence we are closing this thread.

  • Date - 01/25/2013 12:26 - 01/30/2013 07:53
  • Last Updated - 01/30/2013 08:05
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)

  • Yankee server is down and our L3 technicians are checking the issue, we will keep this thread posted with the status. 


    Wednesday, 30 January 2013, 01:16 CST

    Yankee server is back online. This issue has been fixed.

  • Date - 01/29/2013 11:38
  • Last Updated - 01/30/2013 01:19
Server Down (Resolved)
  • Priority - High
  • Affecting Server - panthers
  • We are working on this and it will be fixed soon. Thank you for your patience.

    Server back online and services are running fine.

  • Date - 01/26/2013 19:33
  • Last Updated - 01/26/2013 22:20
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • The server has been rebooted and we are waiting for updates from DC.

    The server is up now but there is packet loss and our DC technicians are checking on  this.

    This should be fine now

  • Date - 01/26/2013 11:42 - 01/26/2013 15:51
  • Last Updated - 01/26/2013 15:51
Network Issue (UK servers) (Resolved)
  • Priority - Critical
  • Affecting Server - None
  • We are experiencing huge packet loss on our UK DC facilty. We have contacted DC and shall keep you posted

    This should be fine now

  • Date - 01/26/2013 13:02 - 01/26/2013 15:51
  • Last Updated - 01/26/2013 15:51
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • There was heavy DDOS attack on the server and our admins are working on it. We shall keep you posted with updates.

  • Date - 01/23/2013 04:51
  • Last Updated - 01/24/2013 23:38
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - giants
  • Our senior admins are working on the issue and we shall keep you posted with updates.

    One of the IP address was null routed due to severe attack and the sites were down due to this. The null route has been lifted now and the sites are loading fine.

  • Date - 01/23/2013 04:55
  • Last Updated - 01/24/2013 23:38
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • We are experiencing high inbound traffic on the server and we have contacted DC regarding this.  We shall keep you updated.

    One of the IP address (82.145.48.20) on the server is under attack and we have asked the DC to null route the IP. Everything should be back to normal one the IP is null-routed.

  • Date - 01/22/2013 07:26 - 01/26/2013 11:43
  • Last Updated - 01/22/2013 07:45
Packet Loss (Resolved)
  • Priority - High
  • Affecting Server - packers (EU)
  • Server Packers is experiencing packet loss, and this is being investigated currently. We will keep this thread updated with the progress.


    IP 82.145.48.20 is null-routed in the server and the null route will be removed after some time. The bandwidth seems to be now back to normal.

  • Date - 01/21/2013 06:59 - 01/23/2013 06:54
  • Last Updated - 01/21/2013 09:20
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - raiders
  • The server IP was subject to a DDOS attack and our L3 admins are currently working on it. Services shall resume shortly. We will keep you updated.


    23:47pm CST 20th January:
    Attack on raider is subsidized now. The null route of main IP address " 69.194.235.235 " has been removed. However, we are still monitoring it.

    The server is running smooth now, and has been all good for the past hours. All sites should be up and resolving fine. 

  • Date - 01/20/2013 21:47
  • Last Updated - 01/21/2013 08:16
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • The server IP was subject to a DDOS attack and our L3 admins are currently working on it. Services shall resume shortly. We will keep you updated.

  • Date - 01/20/2013 08:44
  • Last Updated - 01/21/2013 07:01
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)

  • The Packers server is down and we are working on the issue. We shall keep you updated with updates here.



    The server is now back online. We apologize for any inconvenience caused.

  • Date - 01/20/2013 07:15 - 01/20/2013 07:30
  • Last Updated - 01/20/2013 07:31
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - raiders
  • Our senior admins are working on the issue. We shall keep posting updated here.


    Update 2.00pm CST 17th January:
    We are working to resolve a MySQL issue on the server, which is what is causing high load on the server. Further updates will follow.

    Update 8.04am CST 18th January:
    Our technicians have solved the server issues, and the service is now stable. If by any chance your website is still having issues, please submit a support ticket, and a member of staff will assist you. Thank you.

  • Date - 01/17/2013 13:35
  • Last Updated - 01/18/2013 08:05
CloudLinux Issues (Resolved)
  • Priority - Low
  • Affecting Server - giants
  • There are a few CloudLinux OS issues that our technicians have reported. CloudLinux is currently looking into these. Websites will be loading, but at a relatively slow speed. We will keep all customers notified on the thread here.


    Update 5:43am CST 11th January:
    CloudLinux have been working with our technicians to identify the server load cause. We have identified it as being a MySQL problem, and are currently taking SQL backups before implementing a fix.

    Update 7:41am CST 11th January:
    Our technicians will be monitoring this server in peak hours, to identify issues with the load. We will also be implementing a tool to balance database usage.

    We will keep you updated on this thread, but in the meantime, the server load is back to normal, and all websites should be running smoothly.

    Update 3:55am CST 15th January:
    All sites are reported to be loading fine. Our technicians are still configuring the tool to balance MySQL database usage, to increase reliability and prevent any further issues from occurring in the future.

    Update 8:02am CST 15th January:
    Our technicians are checking the server hardware components, to make sure everything is functioning correctly.

    Update 4:32am CST 17th January:
    This issue has now been fully resolved. Our technicians are closely monitoring the server over the next few days. If you are still having issues, please feel free to put in a support ticket, and our technical team will assist you. Thank you.

  • Date - 01/11/2013 03:05 - 01/17/2013 04:19
  • Last Updated - 01/17/2013 04:32
CloudLinux Issues (Resolved)
  • Priority - Low
  • Affecting Server - yankee (ASIA)
  • There are a few CloudLinux OS issues that our technicians have reported. CloudLinux is currently looking into these. Websites will be loading, but at a relatively slow speed. We will keep all customers notified on the thread here.


    Update 5:43am CST 11th January:
    CloudLinux have been working with our technicians to identify the server load cause. We have identified it as being a MySQL problem, and are currently taking SQL backups before implementing a fix.

    Update 7:41am CST 11th January:
    Our technicians will be monitoring this server in peak hours, to identify issues with the load. We will also be implementing a tool to balance database usage.

    We will keep you updated on this thread, but in the meantime, the server load is back to normal, and all websites should be running smoothly.

    Update 3:54am CST 15th January:
    All sites are reported to be loading fine. Our technicians are still configuring the tool to balance MySQL database usage, to increase reliability and prevent any further issues from occurring in the future.

    Update 8:03am CST 15th January:
    Our technicians are checking the server hardware components, to make sure everything is functioning correctly.

    Update 4:32am CST 17th January:
    This issue has now been fully resolved. Our technicians are closely monitoring the server over the next few days. If you are still having issues, please feel free to put in a support ticket, and our technical team will assist you. Thank you.

  • Date - 01/11/2013 03:00 - 01/17/2013 04:19
  • Last Updated - 01/17/2013 04:32
CloudLinux Issues (Resolved)
  • Priority - Low
  • Affecting Server - oscar
  • There are a few CloudLinux OS issues that our technicians have reported. CloudLinux is currently looking into these. Websites will be loading, but at a relatively slow speed. We will keep all customers notified on the thread here.


    Update 7:41am CST 11th January:
    Our technicians will be monitoring this server in peak hours, to identify issues with the load. We will also be implementing a tool to balance database usage.

    We will keep you updated on this thread, but in the meantime, the server load is back to normal, and all websites should be running smoothly.

    Update 3:53am CST 15th January:
    All sites are reported to be loading fine. Our technicians are still configuring the tool to balance MySQL database usage, to increase reliability and prevent any further issues from occurring in the future.

    Update 8:04am CST 15th January:
    Our technicians are checking the server hardware components, to make sure everything is functioning correctly.

    Update 4:32am CST 17th January:
    This issue has now been fully resolved. Our technicians are closely monitoring the server over the next few days. If you are still having issues, please feel free to put in a support ticket, and our technical team will assist you. Thank you.

  • Date - 01/11/2013 03:04 - 01/17/2013 04:19
  • Last Updated - 01/17/2013 04:32
Network Issues (Resolved)
  • Priority - Critical
  • Affecting System - Dallas Network
  • We are currently experiencing network issues in our Dallas, TX datacenter. You may notice slow speeds or inability to connect while we investigate and resolve this issue. Our technicians are already aware of this incident and will post all updates via this thread. We appreciate your patience.


    Update 3:47am CST 15th January:
    We are still experiencing packet loss on our dallas network. Our technicians are working closely with our datacenter to solve this problem. We will update this thread as soon as we hear any further updates.

    Update 4:32am CST 17th January:
    This issue has now been fully resolved. Our technicians are closely monitoring the network over the next few days. If you are still having issues, please feel free to put in a support ticket, and our technical team will assist you. Thank you.

  • Date - 01/13/2013 12:49
  • Last Updated - 01/17/2013 04:31
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - victor
  • Our higher level admins are working on the server. We shall keep you posted here.


    Update 3:45am CST 15th January:
    Our technicians have found that MySQL is the culprit at consuming high CPU load on the server. We have installed a tool that will help balance the MySQL database usage on an account basis. We are just configuring and monitoring this at the moment.

    Update 8:01am CST 16th January:
    Our technicians are checking the server hardware components, to make sure everything is functioning correctly.

    Update 4:32am CST 17th January:
    This issue has now been fully resolved. Our technicians are closely monitoring the server over the next few days. If you are still having issues, please feel free to put in a support ticket, and our technical team will assist you. Thank you.

  • Date - 01/14/2013 07:25
  • Last Updated - 01/17/2013 04:31
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - yankee (ASIA)
  • The server is being rebooted and we are currently waiting for updates from our Datacenter.


    Update 5:51am CST 10th January:
    The server is now back online. Our team have suspended the account which was spamming to prevent any further disruption. We apologize for any inconvenience caused.

  • Date - 01/10/2013 05:02
  • Last Updated - 01/10/2013 05:51
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - patriots (EU)
  • The Patriots webserver is down and we are working on the issue. We shall keep you updated with updates here.


    Update 5:22am CST 10th January:
    The server is now back online. We apologize for any inconvenience caused.

  • Date - 01/10/2013 04:57
  • Last Updated - 01/10/2013 05:24
Foxtrot Server Migration (Resolved)
  • Priority - Medium
  • Affecting Server - foxtrot
  • We have started the migration of the foxtrot server to a brand new server. We shall keep you posted.

    Update 4:30am CST 12th Dec:

    9% of accounts have been transferred to the new server. We will keep you updated.

    Update 9:07am CST 13th Dec:
    We are around 28% done with the migration to the new server.

    Update 7:18am CST 14th Dec:
    35% of accounts have been moved to the new server.

    Update 6:12am CST 17th Dec:
    Much progress over the weekend. 65% of accounts have now been transfered to the new server.

    Update 5:45am CST 18th Dec:
    76% of all accounts have now been transferred. We are getting close to completion.

    Update 6:42am CST 19th Dec:
    94% of all accounts have been moved over to the new server.

    Update 2:23pm CST 21st Dec:
    The transfer is almost complete, we are syncing home directories of big accounts.

    Update 6:59am CST 26th Dec:
    All accounts have been successfully moved to the new foxtrot server. This thread is now being closed, but if you have any issues, please feel free to put in a ticket and our friendly tech team.

  • Date - 12/10/2012 04:14
  • Last Updated - 01/04/2013 07:39
Patriots Server Migration (Resolved)
  • Priority - Critical
  • Affecting Server - patriots (EU)
  • Dear valued Customers, As part of our continuous commitment to provide a better service and better experience to our valued clients, we would like to hereby announce that we will be performing migration on patriots server to new server that will be carried out starting from December 26, 2012. Please come back again and check for comments on this post for updates. We apologize for the inconveniences. Thank you for your patience.


    Update 4:48am CST 27th Dec:
    Around 12% of all accounts have been migrated to the new Patriots server.

    Update 10:00am CST 30th Dec:
    46% of all accounts have been migrated.

    Update 10:14pm CST 31st Dec:
    65% of all accounts have been migrated.

    Update 6:34am CST 2nd Jan:
    All accounts have now been migrated to the new server. We are just completing a rsync.

    Update 10:36am CST 3rd Jan:
    Our technicians are just completing a final cross check of the migration.

    Update 12:00am CST 4th Jan:
    Patriots migration is completed. Point the A record to new ip 82.145.37.66 for those who are using remote nameservers. Others the nameservers will be same as before. 

  • Date - 12/26/2012 10:09
  • Last Updated - 01/04/2013 00:05
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - cowboys
  • The issue has been fixed.

  • Date - 01/03/2013 12:24
  • Last Updated - 01/03/2013 15:39
Server Down (Resolved)
  • Priority - Medium
  • Affecting Server - foxtrot
  • We are investigating this and shall update you soon. This should be fine now

  • Date - 12/25/2012 21:45
  • Last Updated - 12/25/2012 22:07
Server Issues (Resolved)
  • Priority - High
  • Affecting Server - cowboys
  • The issue has been fixed.

  • Date - 12/25/2012 16:59
  • Last Updated - 12/25/2012 18:36
Packet Loss (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • We have noticed packet loss again on the server.
    Our higher level admins are working on it to find a permanent fix. We will keep you updated

    Network is stable now.

  • Date - 12/20/2012 13:40
  • Last Updated - 12/20/2012 22:30
Server Down (Resolved)
  • Priority - Medium
  • Affecting Server - uniform (EU)
  • We are working on this and it will be fixed shortly. Everything is is fine now

  • Date - 12/19/2012 12:17
  • Last Updated - 12/19/2012 19:45
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)

  • There is network issue at the DC and this is being worked on. We will keep this thread updated. 

    There are still issues on the server. We are checking with the DC. This should be fine

  • Date - 12/19/2012 11:24
  • Last Updated - 12/19/2012 19:45
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - foxtrot

  • New_foxtrot down

    There is network issue at the DC, this is being worked on . 

    Issue fixed, server is up now. 

  • Date - 12/19/2012 11:11
  • Last Updated - 12/19/2012 11:47
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • There is a network issue at the Datacenter and we shall keep you posted.

    The server is up now.

  • Date - 12/19/2012 11:19
  • Last Updated - 12/19/2012 11:47
Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - uniform (EU)
  • We are checking the issue with the datacenter and shall keep you posted with updates.

    There is a network issue at the datacenter. We shall keep you informed.

    The server is up now.

  • Date - 12/19/2012 11:10
  • Last Updated - 12/19/2012 11:46
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • The server main IP was subject to a large DDOS attack and our DC technicians are currently working on it. Services shall resume shortly. We will keep you updated.

    Update 5:38am CST (13th Dec):
    The main IP of the server was null routed. Our DC had no alternative other than to null route the IP 82.145.48.2 in order to protect the shared infrastructure. We are changing the IP addresses of the sites hosted on the main server IP to a different one. We shall keep posting updates.

    Update 6:18am CST (13th Dec):
    The IP address of the sites hosted on the main server IP has been changed to 82.145.48.20. All the services are up and running fine now. Please note for the domains using remote nameservers, the A record has to be updated at the Registrar to the new IP address 82.145.48.20.

    Also, since the main server IP is null routed, please use "yoursite.com/cpanel" to login to your cpanel.

    Once the issue with the main IP is rectified, the IP address will be changed back.

  • Date - 12/13/2012 04:08
  • Last Updated - 12/19/2012 11:12
/home full (Resolved)
  • Priority - High
  • Affecting Server - foxtrot
  • We have freed up some space and still working on it. Also server migration is also going on.

  • Date - 12/15/2012 14:30 - 12/19/2012 11:24
  • Last Updated - 12/15/2012 14:31
/ Partition full (Resolved)
  • Priority - Medium
  • Affecting Server - uniform (EU)
  • We are working on this and it will be fixed soon.

    This has been fixed. Some huge core files were created on some of the accounts which caused the issue

  • Date - 12/14/2012 15:09
  • Last Updated - 12/14/2012 19:31
Sites slow (Resolved)
  • Priority - Medium
  • Affecting Server - cowboys
  • We are experiencing some issues on the response time of sites. We are working on this and it will be fixed soon

    This should be fine now

  • Date - 12/13/2012 15:18
  • Last Updated - 12/13/2012 18:07
/usr full (Resolved)
  • Priority - High
  • Affecting Server - texans
  • We are currently moving some files to another partition and it will be fixed soon. Thank you for your patience

    Its fine now

  • Date - 12/08/2012 17:46
  • Last Updated - 12/09/2012 06:27
Golf Cpanel update (Resolved)
  • Priority - Medium
  • Affecting Server - golf

  • Cpanel update is running in Server Golf. 

    Issues with accessing email accounts/ftp accounts via Cpanel will be fixed once the update is over. 

    It has been completed now. 

  • Date - 12/05/2012 10:20
  • Last Updated - 12/05/2012 11:22
/home full (Resolved)
  • Priority - Critical
  • Affecting Server - lima
  • We are working on this and shall keep posting updates.

    The issue has been fixed.

  • Date - 12/05/2012 07:37
  • Last Updated - 12/05/2012 08:14
Mysql Innodb Issues (Resolved)
  • Priority - Critical
  • Affecting Server - foxtrot
  • We are working on the server load and mysql issues. Shall keep posting updates.

    We are working on repairing the corrupted databases and shall update you soon.

    We are still working on the server to recover the innodb. It will take some time to complete and we will keep you posted. Thank you for your patience

    We are transferring the databases backup to Foxtrot server now. We are expecting this to be completed in next 2 to 3 hours.

    The issue with mysql has been fixed. Please open a  ticket if you have any issues

  • Date - 12/02/2012 13:47
  • Last Updated - 12/03/2012 22:41
Server Down (Resolved)
  • Priority - Medium
  • Affecting Server - uniform (EU)
  • We are experiencing som packetloss in the server. We are working on this and shall keep you updated

    This should be fine now

  • Date - 12/02/2012 16:12
  • Last Updated - 12/02/2012 17:07
/home full (Resolved)
  • Priority - High
  • Affecting Server - delta
  • We are working on this issue and it will be fixed soon

    It is fine now

  • Date - 12/01/2012 14:50
  • Last Updated - 12/01/2012 17:22
/home full (Resolved)
  • Priority - High
  • Affecting Server - lima
  • We are working on this and it will be fixed soon.

    This should be fine now

  • Date - 12/01/2012 13:44
  • Last Updated - 12/01/2012 15:10
Read-only file system (Resolved)
  • Priority - Medium
  • Affecting Server - saints

  • Server file system went read-only. We are working on this and it will be fixed soon

    We have contacted DC for an fsck to fix the issue. We will keep you updated

    Server is online

  • Date - 11/30/2012 19:08
  • Last Updated - 12/01/2012 13:44
Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • We are working on the mail server issue and shall keep you posted.

    The issue has been resolved.

  • Date - 12/01/2012 11:56
  • Last Updated - 12/01/2012 12:48
File System Errors (Resolved)
  • Priority - Critical
  • Affecting Server - SR27
  • The /home partition of SR27 is having some file system issues. We are investigating, and will keep you posted. We apologies for any inconvenience caused, as we know this server has had repeating issues over the last few days.


    Update 11:40am CST 28th Nov:
    At this time the server is functioning properly with no errors. Our systems administrators are monitoring the server closely, and plan on doing a full file system check late tonight after peak hours. We will be determining whether or not these issues are related to the server's hardware, and will make any necessary changes/fixes to ensure SR27's file system errors are resolved moving forward.  

    Update 8:30am CST 29th Nov:
    We are still waiting for the FSCK to be done.

    Update 11:09am CST 29th Nov:
    The FSCK has been completed, and the server is running smoothly. We apologise for any inconvenience caused.

  • Date - 11/28/2012 05:07
  • Last Updated - 11/29/2012 11:11
Uniform Server Migration (Resolved)
  • Priority - Medium
  • Affecting Server - uniform (EU)
  • We are going to start the migration of the Uniform server, to a brand new server today. The brand new server is equipped with the latest technology, and is around 2x as powerful as it's predecessor. We will keep you updated with the progress of the migration.


    Update 3:36am CST 22nd Nov:
    38% of accounts have been transferred to the new server. We will keep you updated.

    Update 4:28am CST 23rd Nov:
    55% of accounts have now been transferred to the brand new server. We will continue to keep you updated.

    Update 10:45am CST 23rd Nov:
    Around 62% of accounts have been transferred to the new server. We will keep you updated throughout the weekend.

    Update 12.50pm CST 24th Nov:
    69% of accounts have now been transferred to the new server. We will keep you informed.

    Update 4.20am CST 26th Nov:
    94% of all accounts have now been transferred to the new server.

    Update 5.10am CST 27th Nov:
    99% of all accounts have been transferred. After the final 1% is complete, we will be completing a rsync.

    Update 4.21am CST 29th Nov:
    All accounts are now on the new uniform server. If you are having any issues with your website, please submit a support ticket.

  • Date - 11/20/2012 06:51
  • Last Updated - 11/29/2012 04:23
Unexpected Reboot (Resolved)
  • Priority - Medium
  • Affecting Server - SB5Y
  • The server SB5Y went offline unexpectedly and was rebooted and brought back online quickly. Our systems administration team investigated the issue but found no obvious problems. Our senior admins will be checking the server for kernel errors and make sure there are no updates or changes that need to be made. If there is any reason to believe there will be additional downtime or degradation of service, we will provide another update. 

  • Date - 11/28/2012 10:45 - 11/28/2012 11:00
  • Last Updated - 11/28/2012 11:49
MySql, Emails Issues (Resolved)
  • Priority - Low
  • Affecting Server - SR27
  • Dear Customers,


    Apologies for the clients on SR27 that are currently having MySql Database and Email Login issues, our expert team is working on this to resolve it as soon as possible. Your patience and understanding is highly appreciated.



  • Date - 11/27/2012 10:58 - 11/27/2012 13:00
  • Last Updated - 11/27/2012 12:09
File System Errors (Resolved)
  • Priority - Critical
  • Affecting Server - SR27
  • SR27 is having some file system issues at the moment. Our technicians in our datacenter are working on the server as we speak, and as soon as we have any further updates we will post them here.


    We are aiming to get the server back online asap, as this is occurring in Europe's business hours.

    Update 5:08am CST (27th Nov):
    The server completed it's file system check, and is now online. We are working on some major server auditing at the moment.

    Update 7:00am CST (27th Nov):
    We have made some major server audits. Everything now looks to be running smoothly. If you are still having problems with your website, please open a support ticket.

  • Date - 11/27/2012 03:58
  • Last Updated - 11/27/2012 07:01
High Server Load (Resolved)
  • Priority - High
  • Affecting Server - SR27
  • Our technicians are investigating a high load on the SR27 server. Websites will be loading very slow.


    As soon as we get the load down, we will be looking into what caused it, and taking any required action needed.

    Update 5:23am CST (26th Nov):
    The server is now back online, and load has reduced. We are investigating what caused the extremely high server load.

    Update 5:44am CST (26th Nov):
    We have suspended multiple accounts that were causing the huge server load. The server is now back and running as usual.

  • Date - 11/26/2012 05:05
  • Last Updated - 11/26/2012 05:45
s4x8 /home full (Resolved)
  • Priority - High
  • Affecting Server - s4x8
  • /home full on S4X8 server. Our technicians are working on this.


    This has now been reduced, and server is stable.

  • Date - 11/25/2012 09:13
  • Last Updated - 11/26/2012 04:18
Server Down (Resolved)
  • Priority - High
  • Affecting Server - giants

  • Our DC techs are working on the issue. We will update you soon.

    PSU in this server appears to be dead and we are going to replace it. Thank you for your patience.

    The server should be online shortly.

    The issue has been fixed and server is online now.

  • Date - 11/22/2012 17:02
  • Last Updated - 11/22/2012 20:04
Alpha Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - alpha

  • Alpha server is down, and DC is working on it. 

    Alpha is up, issue resolved. 

  • Date - 11/22/2012 05:14
  • Last Updated - 11/22/2012 05:21
Home Directory Full (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • The home directory in server Delta is currently full. cPanel for all account's is temporarily unavailable, and customers won't be able to upload any files to their home directories.


    Our technicians are working on this issue as we speak.

    Update 6:04am CST 21st Nov:
    Unnecessary backups have now been deleted. We are now checking huge file sizes.

    Update 9:20am CST 21st Nov:
    Some extremely large files have now been cleared up, sites are now loading fine.

  • Date - 11/21/2012 05:15
  • Last Updated - 11/21/2012 09:20
Xray Server Migration (Resolved)
  • Priority - Medium
  • Affecting Server - xray
  • We are going to start the migration of the Xray server to a brand new server today. We will keep you updated with the progress of the migration.

    Update (11am CST 12th Nov):
    We have migrated around 15% accounts to the new server.


    Update (6am CST 13th Nov):
    Just over 26% of all accounts have been migrated to the new server.

    Update (7:30am CST 14th Nov):
    Just over 40% of all accounts have been migrated to the new server.

    Update (2:05am CST 15th Nov):
    We have now transferred more than 60% of all accounts to the new server. We will continue to update you throughout this process.

    Update (6:45am CST 15th Nov):
    More than 70% of accounts have been transferred to the new server.

    Update (11:22am CST 16th Nov):
    More than 80% of accounts have been transferred to the new server.

    Update (5:51am CST 18th Nov):
    More than 88% of accounts have been transferred to the new server.

    Update (4.40am CST 19th Nov):
    The last few accounts are finishing up. Should be 100% complete within the hour.

    Update (6.50am CST 20th Nov):
    All accounts have now been migrated to the new server. We are doing a final rsync to avoid missing content.

    The server migration has been completed.

  • Date - 11/10/2012 18:50
  • Last Updated - 11/20/2012 14:34
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - romeo
  • Hello,

    We are working on Romeo server issue. We have contacted DC for a reboot.

    Server is up

  • Date - 11/16/2012 22:02
  • Last Updated - 11/17/2012 07:17
Server Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - india
  • The server has been rebooted. We shall keep you posted.

    Update (11:30am EST 16h Nov):

    The server is up and responding now. There should be no continued performance or stability issues. 

  • Date - 11/16/2012 10:26 - 11/16/2012 11:30
  • Last Updated - 11/16/2012 10:59
Alpha Server Mysql Is Down (Resolved)
  • Priority - High
  • Affecting Server - alpha
  • As of 11:38AM CST, MYSQL on the Alpha server is down.  We anticipate that it will be up in the next 5-10 minutes.  We will post updates here.

    As of 11:45AM CST, MYSQL service on Alpha has been restored.

  • Date - 11/15/2012 11:38
  • Last Updated - 11/15/2012 11:47
/home full (Resolved)
  • Priority - High
  • Affecting Server - uniform (EU)
  • We are working on this and shall keep you updated.
    This should be fine now

  • Date - 11/13/2012 06:55
  • Last Updated - 11/13/2012 10:19
Packers Migration (Resolved)
  • Priority - Medium
  • Affecting Server - packers (EU)
  • Packers server migration is 70% complete. We shall keep you posted with the updates.

    Update (5am CST):
    We are 90% done with the migration to our brand new server.

    The transfer is almost complete ,  only 10 more as of now.

    The migration has been completed.

  • Date - 11/06/2012 09:00 - 11/10/2012 12:47
  • Last Updated - 11/10/2012 12:47
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - jets
  • We have contacted the datacenter regarding the issue.  We shall keep you posted with the updates.

    The datacenter has proceeded with a server reboot.


    This has now been resolved. 

  • Date - 11/09/2012 07:54
  • Last Updated - 11/09/2012 09:31
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - jets
  • We have rebooted the server and it should be online shortly

    We have contacted DC regarding this and shall get back to you soon.

    The server is up and services are fine now.

  • Date - 11/08/2012 09:20
  • Last Updated - 11/08/2012 12:06
Server Down (Resolved)
  • Priority - Medium
  • Affecting Server - packers (EU)
  • Our technicians are working on getting the server online asap.


    Update (5:35am CST):
    The server is back online. Our technicians are checking the server logs and taking any necessary action to prevent this from happening again in the future.

  • Date - 11/06/2012 05:10
  • Last Updated - 11/06/2012 05:35
Server Down (Resolved)
  • Priority - High
  • Affecting Server - packers (EU)
  • We are working on the server and will be fixed shortly.

    Server is online now

  • Date - 11/05/2012 06:58
  • Last Updated - 11/05/2012 07:13
Mysql down (Resolved)
  • Priority - Critical
  • Affecting Server - sierra
  • The mysql server is currently down and we are working on it. We shall post updates here.



    Update(11/2/12 1:22pm CST)

    MySQL is now up and running, we are still looking into to issues with individual databases more updates will follow.

    Update
    Everything is running smoothly.

  • Date - 11/02/2012 09:23
  • Last Updated - 11/02/2012 16:09
Xray Server - Read-only file system (Resolved)
  • Priority - Critical
  • Affecting Server - xray
  • Hello,

    Server file system become read-only and we are rebooting the server for further check.

    Issue is fixed and the server is online now.

  • Date - 11/01/2012 16:12
  • Last Updated - 11/01/2012 16:22
/home full (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • We are working on this ad shall keep you posted here.

  • Date - 11/01/2012 11:39 - 11/01/2012 12:39
  • Last Updated - 11/01/2012 11:40
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - jets
  • There is a network issue and we are in close contact with our Datacenter. We shall be posting updates here.

    The sites are all up now. The issue is only with one of the IP address and we are waiting for updates from datacenter.

    The server is stable now.

  • Date - 11/01/2012 05:31 - 11/01/2012 09:13
  • Last Updated - 11/01/2012 09:13
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - cowboys
  • There is a network issue and we are in close contact with our Datacenter. We shall be posting updates here.


    Update:
    This has now been resolved and the server is stable.

  • Date - 11/01/2012 05:25
  • Last Updated - 11/01/2012 06:51
InnoDB / MySQL (Resolved)
  • Priority - Critical
  • Affecting Server - sierra
  • We are currently investigating an issue with InnoDB/MySQL on the Sierra Server. We are working on this and shall keep you posted.

  • Date - 10/30/2012 10:36 - 11/07/2012 10:27
  • Last Updated - 11/01/2012 05:53
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - jets
  • We have contacted the datacenter and they are checking the issue. We shall keep you posted here.

    The server is up now.

  • Date - 10/31/2012 10:47 - 11/07/2012 10:19
  • Last Updated - 10/31/2012 10:56
Mysql/Innnodb issue (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • Server Packers is having a MySQL issue currently. We are working on it, and the Innodb recovery is going on. We will keep you posted here.

    Update (10/31/12 7:09 CST):
    The database Restore is in progress. This will all be restored shortly. We apologize for the delay here, and would like to inform you that our L3 technicians are working as fast as possible.

    Update (10/31/12 7:49 CST):
    The MySQL database has nearly finished restoring. Just a few more minutes.

    Update (10/31/12 9:08 CST):
    All is now resolved.

  • Date - 10/31/2012 05:07
  • Last Updated - 10/31/2012 09:07
InnoDB / Mysql (Resolved)
  • Priority - Critical
  • Affecting Server - packers (EU)
  • The issue with InnoDB/MySQL on the Packers Server has been resolved.

  • Date - 10/30/2012 09:53
  • Last Updated - 10/31/2012 04:54
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - foxtrot
  • We are currently looking into the issue with this server updates will follow:


    This was an issue with a Mysql load, everything has now been resolved.

  • Date - 10/30/2012 11:17
  • Last Updated - 10/30/2012 12:40
/home full (Resolved)
  • Priority - Critical
  • Affecting Server - delta
  • We are currently investigating an issue and shall post further updates.


  • Date - 10/30/2012 08:52 - 10/31/2012 01:33
  • Last Updated - 10/30/2012 09:48
DOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - patriots (EU)
  • We are currently experiencing a DOS attack on our Patriots server. Our Server technicans are currently working to resolve this issue we will post updates here, as they become available.

    Update (10/25/12 9:40 CST):
    The datacenter is currently working with us to block the UDP/ICMP flood that is affecting this server. We anticipate this will be resolved very shortly.

    Update (10/25/12 10:54 CST):
    We do apologize for the delay we are still working with the datacenter team to get this resolved, we will update back here shortly.

    Update (10/25/12 11:56 CST):
    The datacenter has placed a null route on the main IP, many sites are up, but some that are only on the main server IP are still down. We are working with the datacenter provider to remove the null route so we can return service to everyone.

    Update (10/26/12 10:03 CST):
    The datacenter has removed the null route, and they are blocking the syn traffic. We expect this to be done in 10-15 minutes, after which all services will be restored.

    Update (10/26/12 15:30 CST):
    All services are now operational at this time. We thank everyone for their patience and apologize for all the inconvenience.

  • Date - 10/25/2012 08:00 - 10/26/2012 15:53
  • Last Updated - 10/26/2012 15:53