How To Create a cPanel Account

Before you can create a new account, you must create a package in WHM. Once the package is created, click "Create an Account" under the Account Functions tab.

When you have located and clicked on "Create a New Account," you will need to fill out several fields.

Domain

In this field, you must place the domain name which you are creating the cPanel for. If needed, you can create a cPanel account for a sub domain. You must not include www. in front of the domain which you are creating the cPanel for.

Username

WHM will automatically suggest a username when you click this field. Usernames are limited to 8 characters and may not be any longer than that. You may not use hyphens ( - ), special characters or spaces in the username. Also, you cannot use the username of root as it is already taken by the server.

Password

It is very important to use a unique, secure password when you create a cPanel account. The password should never contain the cPanel username in it. Never use your WHM password as the password for your customer's cPanel (not even as a default or temporary solution); doing so is a security risk. It is recommended to use the password generation tool. When you click on "Generate Password," a pop up box will appear that will allow you to choose what types of characters and how long the automatically generated password will be.

E-Mail

The email address is used by the WHM for automatic notification of issues with the account. If you want to receive these emails, simply enter your own email address instead of the account holder's email address. Note: WHM will automatically send an email to your primary domain's contact email address with the account information when any account is created. No notice will be sent to the account user.

Package

Packages are a preset list of limits and settings that can be applied to the accounts you create. Packages created using a reseller account will be automatically prefixed with your reseller username and an underscore ( _ ). This is to prevent package name collisions with other users' packages on a server.

DNS Settings

This setting has a check labeled, "Use the nameservers specified at the Domain's Registrar. ( Ignore locally specified nameservers. )" This field is to specify if the domain should use it's own private nameservers or if it should use the locally configured shared nameservers. If you have specified private nameservers for the domain of this new cPanel account and these private nameservers have already been configured at the registrar, check this option so that the WHM will set the DNS for the private nameservers in the zone correctly. Otherwise, leave this box unchecked to use the default nameservers configured in the server configuration.

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