Articles
Yes, you may host your friends. If you want your friends to have their own control panels for...
Can I pay by check or money order?Eleven2 only accepts payment via Check, credit card and PayPal at this time
Can I see some of the websites you host?Unfortunately, we are unable to list our clients, but if you want to strike up a conversation...
Do you accept PayPal?Yes, Paypal is Accepted.
Do you do regular backups of my account?Yes, we use R1soft to make nightly backups of your account. We keep backups from the last 7...
Do you give non-profit or educational discounts?No. We'd honestly love to, however, we can't single these people/organizations out. We believe...
Do you have any kind of server-uptime utility online?We currently do not offer any kind of server-uptime utility. Perhaps in the future we will, but...
Do you make websites for people?No. We just simply do not have the time to invest in building websites. We're always working on...
Do you offer Reseller services?Yes, actually we do! You can find them at http://www.eleven2.com/reseller-hosting/
Do you offer any kind of SSH access to the servers?We do offer jailed ssh access.
Do you provide Mailing lists feature for your accounts?Yes. We do provide Mailing List feature for all of our plans.
Do you provide PostgresSQL for your accounts?No, We offer MySQL
Do you provide regular SSL?Yes. We do provide regular SSL certificates and static IPs for $69.99/year. Contact...
Do you run PHP in safe mode?We do not run PHP in safe mode.
Do your hosting plans support CGI either CGI_bin or site wide CGI?Yes. We offer site-wide CGI.
Does WHM Come with the reseller plans?All Reseller packages come with WHM & cPanel installed to help you easily utilize all aspects of...
Does eleven2 allow adult, warez or other illicit sites or content?No, we do not support the hosting of anything illegal. We do allow adult content that is legal in...
Does eleven2 have [insert feature name here]?Probably. We are eleven2, after all. Just check our website or chat with us on live chat!
Does eleven2 offer a money-back guarantee?Yes! We offer a 60 day money back guarantee on our web hosting and reseller hosting. If you...
Does eleven2 offer custom packages?In general, no. Eleven2 doesn't allow you to custom build a plan, however, we have packages that...
How long has eleven2 been in business?Eleven2 opened its doors in the Spring of 2004. Since then, we've grown to be one of the most...
How long will it take to setup my new account?All accounts are set up INSTANTLY!
How many websites does eleven2 host?Now over 150,000 and growing!
How much does a dedicated IP cost?Dedicated IP addresses are $4/month. To order email [email protected]
How much will I be billed upon signup?Upon signup, you will be charged for your first contract period. For example, if you purchase our...
How safe will be my CGI scripts be, if I host with you?We have PHPSuExec enabled in the server. When using the common PHP installation on a webserver,...
How secure are my account details in your system?The security of personal and account information is something we take very seriously. We...
How soon will my account be set up and ready for use?Your account will be set up instantly*. You will receive an email with your account information,...
I have my own SSL certificate, can eleven2 install it for me?Whether you purchase an SSL certificate through us or through someone else, eleven2 can install...
I order an Ip how do I get it setup?If you have ordered an ip, you will just need to open a sales ticket to have this setup.
I want to buy a domain name without hosting. Is that possible?Yes, just visit our domains page http://www.eleven2.com/domain-names/
I'm confused or having trouble with the ordering process. Who should I contact for assistance?If you're having trouble ordering, let us help! You can contact our sales department at...
Is your network fast and reliable?Yes, and we plan on keeping it that way. Eleven2's servers are connected to an extremely powerful...
My order wasn't setup immediately. What should I do?In the event that your account wasn't setup immediately, you may find that your order has been...
My website gets a lot of traffic. Will this be a problem?Generally speaking, no. However, this usually depends on the nature of your website. If you are...
Server Location Test IPs and Download LinksDallas, TX LocationDatacenter: Colo4Test IP: 69.194.228.227100MB Download Link:...
What Countries are you prohibited from doing business with?As of December 28th, 2009, these are the countries that we cannot do business with due to US...
What credit cards does eleven2 accept?We currently only accept Visa, Mastercard, Discover, and American Express.
What do you do about my email account’s security?We have set up SPF records for all the domains hosted on our servers, so other remote mail...
What do you do to fight against spamming and relay?We have Spamassasin enabled for all the accounts hosted in our servers. It moves all messages...
What if I need more space and bandwidth?If you need additional space and bandwidth, you can simply upgrade your account to a higher plan....
What is the Maximum MySQL connections limit?We have no limit for MySQL connections.
What version of cPanel are you using?We always use the latest stable version of cPanel.
Where do I send my PayPal payment to?Unfortunately, there is not an address that you can send a payment to. When you view your unpaid...
Who made your website?Eleven2.com was designed by our team of in-house designers.
Will eleven2 install a custom Perl module for me?Yes. Our techs will install almost any Perl module upon request. Just fill out a ticket in VIP...
Will eleven2 install my programs and scripts for me?No, however we offer a script installer that includes 250+ scripts. A full list is at...
Will eleven2 match a competitor's price?No. No two hosting plans are the same so they may offer an inferior product for less money that...
Will you allow my site(s) to make money through advertisements on them?Yes. We allow sites to have commercial advertisements... as long as they meet our Terms Of Service.
