Knowledgebase - Eleven2

DNS Zone Templates This is a very advanced feature that allows you to set default dns records that are created every...

Do you support boxtrapper? We find that boxtrapper increases spam, therefore we do not support it.

How can I add a mailing list? 1. Log into cPanel and click the "Mailing List" icon under the Mail section.2. Enter the list...

How can I check an email address disk usage/quota? 1. Log into your cPanel and click the "Email Accounts" icon under the Mail section.2. At the...

How do I access webmail? 1. Open up your favorite web browser2. In the address bar type yourdomain.com/webmail3. Under...

How do I change my mx record? 1. Log into your cPanel and click the "MX entry" icon under the Mail section.2. ...

How do I change the password for an email address? 1. Log into your cPanel and click "Email Accounts" under the Mail section.2. The bottom of the...

How do I change the quota of an email address? 1. From cPanel click the "Email Accounts" icon under the Mail section.2. Click "Change Quota"...

How do I create an auto responder? 1. Log into cPanel and click the "Auto Responders" icon under the Mail section.2. Click the "Add...

How do I create an e-mail forwarder? 1. Log into cPanel and click the "Forwarders" icon under the Mail section.2. On the next page you...

How do I delete an email address? 1. Log into your cPanel and click on the "Email Accounts" icon under the Mail section.2. Find the...

How many e-mails can I send? You are allowed to send out 300 e-mails per hour per hosting account.Note: This is not per...

I am getting a message that my mailbox is full? Go into your Junk/Bulk/Spam Folder and empty it out. Those folders tend to fill up quickly when...

I can not Send E-mail! Try changing your outgoing SMPT port to 26 instead of 25 and that should fix the issue. A lot of...

I can't send email to yahoo, gmail, hotmail, etc. This is most likely means you are blacklisted. Please submit a ticket to our technical...

Someone is using my email (domain) to send spam! This is called "collateral spam" This is someone faking your email address in a mail application...

What do you do about my email account’s security? We have set up SPF records for all the domains hosted on our servers, so other remote mail...

What is a default e-mail address? A default address is an e-mail address that is setup to catch any incoming e-mail to your server...

Why are my emails to Yahoo are being delayed? This is caused by a new spam fighting feature with Yahoo Mail called Grey Listing. For more...